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Travel Megatrends 2019: Consolidation Creates Travel Brand Bullies

mycloud HOSPITALITY·19 February 2019
In a rush to scale, consolidated travel companies find themselves with outsized market share that often leads to muscling consumers to their advantage. With no good alternatives, how will travelers react to the pressure?

Soboba Casino Resort Doubles Down with Playersoft

mycloud HOSPITALITY·19 February 2019
When the renovated Soboba Casino Resort opens in February 2019, it will be leveraging two Playersoft applications to elevate customer service, enhance business processes with automation and enable comprehensive reporting. The Southern California casino has selected Group Manager and Mobile Enrollment to help meet their new goals and put more Club Cards in Players’ hands and more information in the hands of management.

Preferred Hotels adds reciprocal loyalty redemption

mycloud HOSPITALITY·19 February 2019
Individual loyalty or rewards programs operated by more than 700 independent Preferred Hotels & Resorts properties around the world can now be aligned to give members access to global benefits via a new Alliance model for the program.

Payless to File Bankruptcy, Shutter U.S. Stores

mycloud HOSPITALITY·18 February 2019
Discount footwear chain Payless Shoesource is preparing to file for bankruptcy again after failing to revive its business amid crippling debt and competition from online rivals.

How to Make Metasearch Work For Your Hotel

mycloud HOSPITALITY·18 February 2019
In the online hotel distribution landscape, we all have seen the rise of metasearch. It has significantly changed the way hotels are selling their rooms online and how travelers are researching to find the right hotel at the right price.

Top Five Revenue Management & Distribution Tips For 2019

mycloud HOSPITALITY·18 February 2019
In his book Outliers, author Malcolm Gladwell popularized what became known as the 10,000-hour rule, by documenting the lives of successful people such as Bill Gates, Mozart and the Beatles. "Ten thousand hours is the magic number of greatness", he wrote, inspired by the work of Daniel Levitin, the neurologist who scientifically proved that "10,000 hours of practice are required to achieve the level of mastery associated with being a world-class expert in anything".

Why New Zealand Has Reason to Fear Drop in Chinese Tourists

mycloud HOSPITALITY·18 February 2019
Tourism is New Zealand's top foreign exchange earner, thanks to a surge in arrivals from China. So signs of China cold-shouldering New Zealand, such as the "postponement" of the launch of a joint tourism year 2019, are worrying.

Transformative Entrepreneurs in Business Travel Award returns for 2019

mycloud HOSPITALITY·18 February 2019
Following the success of the inaugural GTMC Entrepreneurs in Business Travel Award, entries are now open to find the 2019 winner. Rewarding innovative start-up talent, the 2018 awards saw delay repay business, Railguard, crowned at the 2018 GTMC Overseas Conference. An accolade which CEO, Matt Freckelton, has since described as “truly transformational” for the business.

How Hoteliers can Increase Revenue During Valentine's Day

mycloud HOSPITALITY·18 February 2019
As Valentine’s Day draws near, the hotel industry is slowly preparing for this huge event. Valentine’s Day is a perfect opportunity for hoteliers to attract new guests, as well as re-engage their previous visitors.

3 Hotel Freebies That Destroy Profit

mycloud HOSPITALITY·18 February 2019
Many hotel marketing and promotional ideas sound like they should work when being thrown about in strategy meetings, but when the PMS/POS data is actually analyzed intelligently you find that they do more harm than good. Based on my work with resorts over the past eight years, I can safely say that these three common freebies simply won’t deliver any value to most properties.

What Happens in Vegas... is a Laboratory for Global Hospitality Design

mycloud HOSPITALITY·18 February 2019
Dog years. That is a relatively fitting metaphor for describing the life expectancy of most hospitality spaces in Las Vegas – guest rooms, entertainment venues, restaurants – compared to the same types of spaces located on hospitality properties elsewhere.

Hotels winning from government's Bid Fund Program

mycloud HOSPITALITY·18 February 2019
Australia’s economy has been boosted by an estimated $187 million worth of lucrative business events lured by the Federal government’s Bid Fund Program, according to a Liberal-National statement released today. Minister for Trade, Tourism and Investment, Simon Birmingham, outlined the figure this morning in his remarks as part of opening festivities for the three-day Asia Pacific Incentives Meetings Event (AIME) trade forum, which began in Melbourne today.

Dubai International rebrands to transform into lifestyle destination

mycloud HOSPITALITY·18 February 2019
Dubai International (DXB), the world busiest airport for international passenger, has seen an annual average growth rate of more than 13% with 2018 traffic surpassing 89.1 million. Last December it achieved a milestone when it welcomed its billionth customer.

New Hyatt Place survey looks at ways travel affects American breakfast habits

mycloud HOSPITALITY·17 February 2019
As Americans gear up to travel in 2019, a new survey from the Hyatt Place brand found that the more people spend their time away from home, the more likely it is that they will eat the proverbial “most important meal of the day.”

Hilton's Success in the Dynamic all Suites Segment a Product of Working Closely With Owners

mycloud HOSPITALITY·17 February 2019
On November 2, 2018, The All Suites brands by Hilton – Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton – reached a major milestone with the opening of our 1,000th property. This achievement is not only a testament to the enormous appeal of the 100% suite hotel concept Hilton helped pioneer with the launch of the first full-service, all-suite brand, but also to the strength of the relationships we've developed with the owners who have accompanied us on this over thirty-year journey.

Why Hotels Need to Considering Measure and Scale every Micro-Moment of the Customer Journey

mycloud HOSPITALITY·17 February 2019
Hotel customers are today documenting every micro-moment of their journey. Do you listen, measure and scale every micro-moment of the customer journey? When you are trying to prove the value of Social Media Marketing to your Hotel operators, owners, asset managers or management team you can’t afford to lose their attention.

Virgin Group Founder Richard Branson Plans a Humanitarian Concert for Venezuela

mycloud HOSPITALITY·17 February 2019
Cynics may guess that Richard Branson saw the movie Bohemian Rhapsody and, reminded of the success of the first Live Aid concert in 1985, decided narcissistically to revive the idea. Idealists will say, whatever the motivation, the world must ease the economic crisis in Venezuela.

Four Seasons Safari Lodge Serengeti launches artist in residence programme

mycloud HOSPITALITY·17 February 2019
Four Seasons Safari Lodge Serengeti has launched an 'artist in residence' programme, which will feature a total of seven artists at the property throughout 2019. As part of the programme, each artist will be present at Four Seasons Safari Lodge for a period of two weeks to two months, allowing guests to see their works come to life, with individual pieces also available to buy.

Meeting planners find solutions for commission shortfalls

mycloud HOSPITALITY·17 February 2019
While many planners continue to feel the sting from commission cuts, the need for alternative revenue streams is leading some to get creative.

A Transformed Medellin Grapples with Its Violent Past and 7 Other Tourism Trends this Week

mycloud HOSPITALITY·16 February 2019
This week in tourism, Medellin figures out how to talk about its complicated past, a surf town in California's Newport Beach plays up its luxury attractions, and rail travel becomes the number one priority for booking platforms in Asia.

What I've learnt over three and a half years at Les Roches

mycloud HOSPITALITY·16 February 2019
In December I graduated from Les Roches and said goodbye to the place I’ve called home for 3.5 years. During my time at Les Roches I learnt some valuable lessons I know I will carry with me throughout my life. Whether they were heartful, funny or crushing lessons, they are lessons that have shaped who I am today. Even though I will no longer be a Les Roches student, I know the school will always be in my heart.

U.S. Industrial Output Declines 0.6% in January

mycloud HOSPITALITY·15 February 2019
U.S. industrial production unexpectedly dipped 0.6% in January, with across-the-board weakness raising alarms that the economy has hit a “soft patch.” The decline in output, which appears to reflect rising protectionism and decelerating economic growth around the world, was the first since May 2018. Economists had expected a gain of 1%.

Choice Hotels Touts Its Tech Partnerships with Google and Amazon

mycloud HOSPITALITY·15 February 2019
Will voice-enabled booking for hotels actually take off? Guess we'll find out first with Choice Hotels' partnership with Google.

Saudi Arabia Lifts Its Travel Warning for Lebanon

mycloud HOSPITALITY·15 February 2019
Saudi Arabia has lifted a travel warning on Lebanon for its citizens. Gulf tourists used to be the biggest spenders in Lebanon, so it's hopeful news for the beautiful but geopolitically unlucky country.

Trump Family Blames Politics for Failed Hotels Expansion

mycloud HOSPITALITY·15 February 2019
The Trumps can blame politics, but it's a bad business decision for any hotelier to flag under a controversial brand when there are dozens of others with more robust distribution networks and stronger consumer awareness available to choose from.

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