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Toronto Airport Partners with UberEats for In-Terminal Food Delivery

Hospitality Technology Magazine· 5 April 2019
Toronto Pearson, Uber Eats and HMSHost have partnered to bring Uber Eats to Toronto Pearson's Terminal 3 International and Domestic Departures area.

Lonely Planet Pioneers "Bookable Content" with AI-Tech Travel Start-Up TRILL Travel

Hospitality Technology Magazine· 5 April 2019
Lonely Planet announces the acquisition of TRILL Travel, becoming the first brand to convert influencers' digital content into bookable experiences. Leveraging AI technology, TRILL analyzes pictures and automatically creates links to booking sites. This allows users to book a hotel, experience, or table at a restaurant by simply touching a picture. With this acquisition, Lonely Planet is bridging the gap between those wanderlusting and those on the road by streamlining the booking process through a powerful visual search mechanism.

Transformative Tech on a Global Scale

Hospitality Technology Magazine· 5 April 2019
Eight years ago, Marco Trecroce was appointed as the first Chief Information Officer for Four Seasons Hotels and Resorts, the world’s leading luxury hospitality company, founded in 1960. Despite being the global leader in luxury hospitality, the company hired Trecoce to transform the brand with modern technology improvements, while maintaining the high-touch service for which it is known. To accomplish this, he knew the company first needed to build an infrastructure to support a more technology-forward strategy.

APOLAN Names the Top Trends Driving Passive Optical LAN Adoption for Next-Generation Smart Buildings

Hospitality Technology Magazine· 4 April 2019
The Association for Passive Optical LAN (APOLAN), the non-profit organization driving both education and adoption for Passive Optical Local Area Networks (POL), today announced the top five trends driving the replacement of copper-based networks with Passive Optical LAN to meet 21st century smart building demands.

Quicktext and Alcatel-Lucent Enterprise to Address the AI-Powered Voice Assistant Market for the Hospitality Industry

Hospitality Technology Magazine· 3 April 2019
Alcatel-Lucent Enterprise and Quicktext, guest communications platform for hotels, will address together the AI-powered voice assistant market for hotel guest rooms. The first joint service will be available on the market in the 4th quarter of 2019.

Sparkling Hill Resort Offers Guests an 'Extraordinary' Wellness Experience with Help from Its PMS

Hospitality Technology Magazine· 3 April 2019
Luxury property operators know more about the importance of personalized guest service, guest recognition, and high-touch guest engagement than anyone else in hospitality. They understand that supporting their efforts takes the right technology partners. Sparkling Hill Resort, located in British Columbia, is a 149-room AAA Four Diamond destination that partnered with Maestro PMS so it could interact with guests on a very personal level.

Middleby Acquires Powerhouse Dynamics, Inc.

Hospitality Technology Magazine· 3 April 2019
The Middleby Corporation announced the acquisition of Powerhouse Dynamics, Inc., a provider of cloud-based IoT solutions for the foodservice industry. Powerhouse pioneered the introduction of automated IoT solutions into the restaurant industry via its SiteSage platform, used by many major restaurant, convenience store, and retail brands.

McDonald's Announces Investment in Mobile App Vendor Plexure

Hospitality Technology Magazine· 3 April 2019
McDonald’s Corporation and Plexure, a provider of mobile engagement software, announced McDonald’s investment in the New Zealand-based company. Plexure has played an important role in McDonald’s focus on digital transformation, powering a version of McDonald’s Global Mobile App in 48 countries outside the U.S. and other markets, including Italy and Japan.

From 5G to CBRS, What Do the Latest Network Innovations Mean for Hotels?

Hospitality Technology Magazine· 2 April 2019
During HT-NEXT, attendees will have the chance to listen to a panel discussion on the topic: "Myths & Facts: The Future of Connectivity." From 5G to CBRS, experts weigh in on what the latest in innovation will hold for hotel networks and cellular. Will 5G live up to its expectations? What is the true potential of CBRS? This panel will talk about the unique challenges hotels face keeping guests and staff constantly connected and how tech strategies must keep up.

Avaya Taps Nuance to Deliver New, Easy-to-Navigate Conversational Interfaces for AI-Enhanced Customer Experience

Hospitality Technology Magazine· 1 April 2019
Avaya Holdings Corp. announced the availability of new self-service automation capabilities with simple, easy to navigate conversational interfaces integrated in its Avaya IX Contact Center solutions. This leap forward in customer experience is a result of Avaya’s ongoing integration of AI capabilities with Nuance Communications, a provider of Conversational AI technology and an Avaya A.I.Connect partner.

RESEARCH BRIEF: High-Tech Meets High-Touch in Luxury Hotel Experience

Hospitality Technology Magazine·30 March 2019
Technology and the luxury hotel experience may often seem to have an uneasy relationship. Upscale brands pride themselves on high-touch, but the realization has come that this cannot come at the expense of high-tech. Even the most white glove of establishments know that antiquated digital touchpoints can quickly impact a guest’s sentiment and perception of a brand.

Gregorys Coffee Partners with Mobile Pickup App

Hospitality Technology Magazine·30 March 2019
Gregorys Coffee announced a partnership with mobile pickup app Ritual to offer customers a convenient and cost-effective solution to discover, order and pick up coffee and food orders.

More than Just Points: The Changing Landscape of Hotel Loyalty

Hospitality Technology Magazine·29 March 2019
During HT-NEXT, attendees will have the chance to listen to a panel discussion on the topic: "Cultivating Loyalty in a Disloyal Culture." As the competition for customer loyalty becomes fiercer, hotels must rethink the way they appeal to consumers. How are leading chains going beyond points to customer experience that truly resonates?

BKD's Backyard Joint Chooses NorthStar POS

Hospitality Technology Magazine·29 March 2019
BKD’s Backyard Joint is a new neighborhood sports bar and grill in Chandler, Ariz., that is amplifying the guest experience with a refreshing approach to pub fare, all driven by the NorthStar cloud-based point-of-sale system.

Chargebacks911: Cybercriminals and Consumerism Pose Growing Threat to eCommerce

Hospitality Technology Magazine·29 March 2019
A recent Kapersky Lab analysis found that phishing attempts on its users nearly doubled from 2017 to 2018, rising from 246.2 million to almost 482.5 million, with 18.32% of users suffering attacks.

Myanmar Hotel Updates Audio Solution with HARMAN Equipment

Hospitality Technology Magazine·29 March 2019
Ghin Gar Cherry Trading Co. recently outfitted Novotel Yangon Max with a complete HARMAN audio solution to provide exceptional sound quality and coverage for a wide range of events.

Payment Security Technology Showcase

Hospitality Technology Magazine·29 March 2019
According to Hospitality Technology research, security is mission critical for restaurant and hotels. Consistently among the top five strategic goals for technology investments, restaurants and hotels are bullish on making sure that technology investments are secure to protect both customers and brand reputation.

Cedar Fair Entertainment Partners with FreedomPay to Implement Its DecisionPoint Network at Its Amusement Parks, Water Parks and Hotels

Hospitality Technology Magazine·29 March 2019
FreedomPay, a leading global customer-centric commerce payments platform, is announcing a new partnership with Cedar Fair Entertainment, building upon the established secure payments services FreedomPay provides at Cedar Fair’s popular amusement parks. FreedomPay’s DecisionPoint Network™ is a fast growing advertising platform, offering a highly targeted digital advertising channel that generates revenue for its partners.

Travel Industry Apps Lag Substantially Behind Credit Card and Banking Apps, J.D. Power Finds

Hospitality Technology Magazine·28 March 2019
As travel apps rapidly replace everything from boarding passes to car rental and hotel room keys, many such apps are falling short of user expectations, according to the J.D. Power Inaugural U.S. Travel App Satisfaction Study,SM released today. The study evaluates satisfaction with travel apps across four segments: airline; hotel; online travel agency (OTA); and rental car. It explores the key variables that influence customer choice, satisfaction and loyalty based on four factors: clarity of information provided; ease of navigation; overall appearance, speed of screens loading; and range of services/activities.

Seabourn Uses VR Solution to Train Cruise Waitstaff

Hospitality Technology Magazine·28 March 2019
Pixvana, a virtual reality solutions provider, thas partnered with Seabourn, the ultra-luxury cruise line, to create and launch “TableVision,” a virtual reality training solution for waitstaff.

Sycuan Casino Resort's $260M Expansion Includes New Guest Engagement Platform

Hospitality Technology Magazine·28 March 2019
INTELITY announced its complete hospitality platform is now incorporated into the $260 million expansion of San Diego’s Sycuan Casino Resort.

What Do Restaurants Need in a Forecasting Solution?

Hospitality Technology Magazine·28 March 2019
As operators deal with the increasingly costly and complicated labor market, new strategies are being defined to maintain profit margins. There’s a lot of talk about kiosks as a form of customer service automation. In fact, some of the largest QSR chains are devoting significant budget to their FOH automation strategies.

U.S. Hotel IT Infrastructure Vulnerable to I/O Performance Issues

Hospitality Technology Magazine·27 March 2019
In an investigation stretching over two months last fall, Marriott Corporation discovered that the reservation system for its Starwood division had been breached, and some 38.3 million guest records compromised, including 18.5 million passport numbers and 9.1 million payment card numbers.1 This incident, offers a revealing glimpse into the digital framework of today’s hotel industry. Like healthcare, finance, and other complex modern fields, hotels are dependent on a network of very large, interactive, and potentially vulnerable databases.

Minneapolis-St. Paul Airport Adds Smart Digital Signage to Concessions Area

Hospitality Technology Magazine·27 March 2019
Last year, Areas, was awarded the concession to operate 15 restaurants at Minneapolis-Saint Paul international airport. Areas is also present through its franchises at other North American airports, including Chicago, Los Angeles, Atlanta, Miami, Newark, Washington, Indianapolis, Orlando and Detroit, where it has also initiated implementation of Smart Digital Signage solutions from Netipbox Technologies.

Sky UK Teams with ATX Networks to Revolutionize the Hotel/Hospitality TV Experience

Hospitality Technology Magazine·27 March 2019
ATX Networks said it is supplying the critical technology behind Sky UK’s recently launched Sky Select, a commercial television service aimed at the hospitality industry that delivers unmissable content in stunning high definition. Europe’s leading entertainment and communications company has selected the ATX MD16, which it is branding as the Sky Bright Box, to provide hotels with the ability to deliver their guests a premium in-room television experience with less complexity.

McDonald's to Acquire Dynamic Yield

Hospitality Technology Magazine·26 March 2019
McDonald's Corp. has struck a deal to buy Dynamic Yield, a leader in personalization and decision logic technology. With this acquisition of Dynamic Yield, based in New York and Tel Aviv, McDonald's builds on its significant technology investments for growth.

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