Cookies on HFTP Bytes

This site uses cookies to store information on your computer. Some are essential to make our site work; others help us give you the best possible user experience.
By using the site, you consent to the placement of these cookies. However, you can change your cookie settings at any time. Read our Privacy Notice to learn more.

I understand

Nordis Technologies Expands Mobile Options for Digital Customer Communications and Payments

Hospitality Technology Magazine·12 February 2019
Nordis Technologies has enhanced the omnichannel capabilities of its Expresso™ customer communications management system by adding texting/SMS and is now offering ExpressoWallet to deliver virtual membership cards and mobile statements into the wallet applications installed in virtually all modern smartphones powered by Apple and Google.

Crave Interactive and Quore Announce Integration Partnership

Hospitality Technology Magazine·12 February 2019
Developer of cloud-based digital guest service solutions for hotels, Crave Interactive, and housekeeping/engineering management software provider, Quore, are announcing an integration partnership that is taking guest engagement and service request optimization to new heights. In addition to using Crave’s in-room tablets to view property information, order food and beverage, access entertainment, and control room electronics, guests can now make housekeeping and engineering requests via the digital devices.

Now Facility Managers and Engineering Teams Can Talk with Their Building's HVAC Systems via WhatsApp or Telegram

Hospitality Technology Magazine·12 February 2019
Wisestate announced the launch of its innovative technology allowing Facility Managers and Engineering teams to communicate directly with their buildings HVAC systems via WhatsApp or Telegram. This Internet of Things (IoT) solution enables engineers to take control over their HVAC system from everywhere and at anytime.

La Alhambra Apart Hotel in Santa Catarina Sees 20% Growth in Its Revenue

Hospitality Technology Magazine·12 February 2019
Hotelogix, a provider of cloud-based Property Management Systems, announced that the adoption and efficient use of its PMS has helped La Alhambra Apart Hotel in Santa Catarina, Brazil witness a 20% increase in its revenue. This considerable growth in its revenue is a result of 30% boost in OTA booking and 10% increase in direct booking coming via its brand website.

When Its Accounting Solutions Were More Headache than Help, Blue Water Development Sought Something New

Hospitality Technology Magazine·12 February 2019
As the accounting manager for a real estate development company, Christy Baer is responsible for the company’s multi-faceted portfolio, which includes hotels, RV resorts, residential real estate and attractions, including a waterpark, offshore fishing excursions and golf getaways, to name a few. When it came to choosing a new accounting solution, Baer knew it was imperative that she incorporate robust, yet customizable, tools to meet the diverse needs of Blue Water Development’s hospitality businesses.

Roxy Announces Interoperation with SkySwitch UCaaS Platform

Hospitality Technology Magazine·11 February 2019
Roxy, a speech-enabled device for hotels, announced full device interoperation capability with SkySwitch, a white-label UCaaS platform provider for telecom resellers. Roxy devices will now be able to work with any SkySwitch hosted PBX system and replace legacy phones in guest rooms.

Digital, Delivery Drives Growth at McDonald's

Hospitality Technology Magazine·11 February 2019
About 4,500 restaurants were converted to the fast food giant’s “Experience of the Future” concept that combines state-of-the-art technology including digital menu boards and self-ordering kiosks with an updated look and delivery. “That meant we reopened more than 10 new restaurants everyday throughout the year,” President and CEO Steve Easterbrook said during a recent earnings call with analysts. “…This is an aggressive pace with an ambitious agenda at a time when the U.S. market is experiencing intense competitive pressures.”

Why Your Hotel's Reputation May Depend on Your Guests' WiFi Experience

Hospitality Technology Magazine·11 February 2019
I recently stayed at a hotel and tried to connect to its WiFi network. It was not seamless. How many of us have experienced this scenario… After my smartphone found the hotel’s network, I was directed to a hotel website where I had to login. The page asked my last name and room number. I tried it a few times and it didn’t work. It was nearly midnight and I was tired, so I thought it was user error.

ON Site Named Preferred Audio Visual Provider for the Grand Traverse Resort and Spa

Hospitality Technology Magazine· 8 February 2019
ON Services, a provider of audio visual (AV) production services for live events, announced that its hotel and facility AV services division, ON Site, has been selected as the preferred in-house provider for Grand Traverse Resort and Spa, located just northeast of Traverse City, Michigan.

Carnival Cruise Line to Deploy 91 X-Ray Security Systems from VOTI Detection

Hospitality Technology Magazine· 8 February 2019
VOTI Detection Inc. ("VOTI" or "the Company"), a Canadian technology company that develops X-ray security systems based on 3D Perspective™ technology, announced Carnival Cruise Line has ordered 91 units to be deployed at nine of the company's North American cruise ship ports.

HTNG Announces Its First Hackathon Winner

Hospitality Technology Magazine· 8 February 2019
HTNG’s first hackathon, Hack the Night, took place on January 25-27 at the Plug and Play Technology Center in Sunnyvale, CA. This event brought together more than 50 hackers and fostered collaborative participation from 13 teams.

Tulsa's BOK Center Boosts Connectivity with Advanced WiFi Installation, Enhancing the Downtown Tulsa Smart Corridor

Hospitality Technology Magazine· 8 February 2019
The SMG-managed BOK Center announced a multi-year collaboration with Cox Business as the Official Technology Communications provider of the 19,199-capacity downtown arena. BOK Center recently celebrated its 10-year anniversary and has garnered significant recognition and honors from national industry associations.

A Digital Facelift: Just What the Doctor Ordered

Hospitality Technology Magazine· 8 February 2019
With the advent of home sharing websites and short-term vacation rentals, many hotels and resorts have struggled to grow revenue. However, the Grand View Lodge — a golf and spa resort in Minnesota — has found a way to increase revenue via a new digital interface. The new platform includes a concierge chatbot as well as micro-apps that enable guests to book activities, reserve golf times and more. In fact, the resort reports that the new interface reduced the response time to guest requests by 15%, lowered the number of concierge calls by 15% and increased resort activity sign-ups by 20%.

Unleash Your Social Media's ROI Potential

Hospitality Technology Magazine· 8 February 2019
In today’s social media-driven world, savvy operators in the hospitality industry are using technology to engage customers, reward them and drive revenue. Whether it’s tracking business trends, responding to customers who mention the company, or tying social media into a loyalty program, companies can connect with consumers — and their followers — to grow their business in ways they couldn’t in the past. However, social media cannot be a “set it and forget it” functionality. It must be driven by strategy and bolstered by the latest available software applications.

Is Your Hotel's WiFi Safe for Guests?

Hospitality Technology Magazine· 8 February 2019
Security in the hospitality industry has been making headlines a lot lately. With recent data breaches at major hotel brands, like Marriott and, a few years ago, Hyatt and Hilton, you may be doubting whether your information is safe––and how safe it is to use WiFi networks.

Travel ISAC Helps Hospitality Protect Itself from Hackers

Hospitality Technology Magazine· 8 February 2019
Our industry is blessed with very hospitable professionals. These folks are fundamentally accommodating, making them perfect targets for social engineering attacks by cyber criminals. How many employees in your company would share their credentials or print a guest’s presentation when handed a USB drive? This is the primary cause of many security problems.

Jamba Juice Partners with Paytronix to Migrate 19M Gift Cards

Hospitality Technology Magazine· 8 February 2019
Jamba Juice is deploying the Paytronix Platform at its 800 worldwide locations. Tight integration with Jamba Juice’s new Toast Point of Sale (POS) platform will enable Jamba Juice to increase sales and redemptions of gift cards within all touch points while upgrading from its previous POS platform.

Guestrooms Evolve to Appeal to the Instant Gratification Generation

Hospitality Technology Magazine· 8 February 2019
Today’s consumers are used to having technology at their fingertips and using it to make their daily lives easier. Guests accustomed to a certain level of digital creature comforts in their own homes may find a guestroom without Alexa, a Nest thermostat or smart lighting inhibiting. Technology has ushered in an era of hyper-convenience and automation that is impacting guestroom design. Customizable technologies that allow guests to truly feel at home while on property are becoming table stakes for the on-demand generation.

Digital Diner Adds Split Payment Option

Hospitality Technology Magazine· 7 February 2019
Digital Diner simplifies the guest experience by allowing diners to pay for delivery, pickup or pre-order items via their split payment solution. Allowing split payments with online ordering was a natural next step.

Consumers Finding It Increasingly Difficult, Important to Trust Organizations Making Brand Loyalty Elusive

Hospitality Technology Magazine· 7 February 2019
Growing concerns regarding privacy and data security have reached a tipping point, driven by an astonishing increase in consumers’ expectations for trust and transparency in the brands they purchase, according to Brand Keys 24th annual Customer Loyalty Engagement Index® (CLEI), conducted by the New York-based brand engagement and customer loyalty research consultancy (brandkeys.com).

Priceline Selects Forter to Fight Online Travel Fraudsters

Hospitality Technology Magazine· 7 February 2019
Forter, a provider of e-commerce fraud prevention that automatically protects merchants during each moment a consumer interacts with their brand online, announced a new agreement with Priceline that will help the online travel agency guard against fraud, increase transaction approval rates and improve the customer checkout experience.

eRevMax Signs with Ice Portal to Distribute Hotel Visual Content Worldwide Via LiveOS

Hospitality Technology Magazine· 7 February 2019
eRevMax, a provider of hotel connectivity and online distribution solutions worldwide, said it integrated with ICE Portal to help hoteliers manage, distribute and curate their online visual content for better brand visibility.

How to Power-Up Your Guest Engagement and Supercharge Loyalty

Hospitality Technology Magazine· 7 February 2019
Hoteliers know an engaged guest is a repeat guest and often the most persuasive sales person a property has. Understanding how to effectively engage with guests is essential for a hotel’s success, but what is the best way to do this? An effective guest engagement strategy is based on total property commitment, and the initial step to establish a successful program is planning.

How Royal Caribbean's Tech Platform Has Affected Revenue

Hospitality Technology Magazine· 7 February 2019
During Royal Caribbean Cruises Ltd Q4 2018 Earnings Conference Call on January 30, Richard Fain, chairman and CEO, touted the company's successes in 2018. In particular, he mentioned the implementation of Excalibur on approximately half of the company's fleet of ships. Excalibur is the company's mobile app which allows guests access to accelerated check-in, a daily planner, access to shipboard accounts and the ability to book shore excursions and specialty restaurants. Passengers can also use the app to order drinks that will be delivered to wherever they are on a vessel, and can even track their luggage as it makes its way from the pier to their room.

AgilOne, Snowflake Partnership Simplifies Data Access

Hospitality Technology Magazine· 7 February 2019
AgilOne, a customer data platform for enterprise B2C brands, and Snowflake Computing, a data warehouse built for the cloud, announced a strategic partnership. The joint solution provides reporting and full SQL access to processed, record-level data within AgilOne with fast query performance via Snowflake – making vast amount of omni-channel customer data, enhanced with online-offline identity resolution, behavioral and predictive analytics, easily accessible.

TrustYou eBook Reveals How Direct Messaging Affects Hotel Experience

Hospitality Technology Magazine· 7 February 2019
TrustYou announced the release of its latest eBook, The Complete Guest Engagement Guide - How Messaging Elevates The Hotel Experience. The free guide is focused on direct messaging and how this new technology impacts hotel-to-guest communication, as well as the satisfaction rates, the quality of guest feedback, and ultimately, increased hotel revenue.

Newletter

Thank you for subscribing. Your email address has been added to our mailing list.
Close
To subscribe to the F&B Bytes Newsletter please enter your contact details below.
An error occured, please check your input and try again.
I do want to receive the F&B Bytes email newsletter.
By submitting this form, you have read and agreed to the Privacy Notice of HFTP.
You may unsubscribe to these emails at any time.
CancelSubscribe