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The 5 hidden costs of being branded

eHotelier.com·20 February 2019
Marriott. Hilton. IHG. Wyndham. Choice. For years these chains have publicized the advantages of working with them: advanced loyalty programs that promise to bring consistent customers, low fees, tough negotiations with OTAs, and preferred financing options. Not so fast.

What teenage years and revenue management have in common

eHotelier.com·17 February 2019
One of the common stereotypes of adolescence is the rebellious wild teen continually at odds with mom and dad. You are going through changes, you at times think you are better than you really are, at other times you sit down and question how good you really are. Let’s say it’s a confusing time as you find yourself dealing with many new experiences, rising expectations and amidst all this you must figure out that you will take it to the next level.

ITB China, VIR and TravelDaily are organising a senior delegation of Chinese travel industry representatives to visit European travel companies

eHotelier.com·14 February 2019
On 5 March 2019, one day before ITB Berlin, the World’s Leading Travel Trade Show, more than 20 senior travel representatives from China will be making initial contacts and be able to collect useful information about the European tourism industry.

Overbooking strategies: basic, better, best

eHotelier.com·13 February 2019
Walking a paying guest due to an overbooking scenario can be hard and unpleasant. Just ask any front desk manager who must deal with irate customers who have to be moved to another property. However, any hotel that doesn’t have established overbooking strategies in place is leaving money on the table due to missed occupancy at the property’s highest price point where profits can be maximised.

La Alhambra Apart Hotel in Santa Catarina sees 20% growth in its revenue with Hotelogix

eHotelier.com·12 February 2019
Hotelogix, a leader in cloud-based Property Management Systems has announced that the adoption and efficient use of its PMS have helped La Alhambra Apart Hotel in Santa Catarina, Brazil witness a 20% increase in its revenue. This considerable growth in its revenue is a result of 30% boost in OTA booking and 10% increase in direct booking coming via its brand website.

European hotel market: forecast for 2019

eHotelier.com·12 February 2019
JLL has published its Hotel Investment Outlook 2019, projecting that the strong levels of cross-border investment into the European hotel market – which reached $4.9 billion in 2018 – will continue in 2019.

Hospitality experts are coming on Adria Hotel Forum

eHotelier.com·11 February 2019
7th Adria Hotel Forum (AHF) for the first time will be held in Belgrade, Serbia in Crowne Plaza hotel on February 20th and 21st 2019 on the following theme: IS THE FUTURE BRIGHT?

Microsoft and Google Join Speaker Line-Up at Travel Technology Europe 2019

eHotelier.com·11 February 2019
Travel Technology Europe has announced that experts from Microsoft and Google Assistant will deliver keynote sessions at this month’s conference; the largest of its kind in Europe, taking place at Olympia London, 20-21st February 2019.

5 must-have technologies you should be using for your hotel

eHotelier.com· 7 February 2019
Is your hotel garnering the kind of footfall that you expected? Are you experimenting with diverse technologies to catch hold of your customers’ attention? Still perplexed? Well, you don’t need to be, as we are here for your rescue.

Combat Hotel Turnover with Employee Engagement

eHotelier.com· 5 February 2019
Low employment rates have companies vying for talent across industries, and it’s a job seeker’s market. The hospitality industry has always faced considerable challenges when it comes to employee engagement and retention, which are only amplified by this.

Ibis to offer new customer experience

eHotelier.com· 4 February 2019
Ibis, a trailblazer in economy hotels since 1974, is shaking up economy hotel standards by offering travelers and local residents a totally new customer experience that focuses on hospitality, opening out to the local community and increased social interaction.

World Tourism Association for Culture and Heritage to combat overtourism

eHotelier.com· 4 February 2019
The World Tourism Association for Culture and Heritage (WTACH) has been formed to protect local cultures, heritage and historical sites that are in peril from overtourism.

Centara eliminates trans fat from its F&B operations

eHotelier.com· 1 February 2019
Centara Hotels & Resorts, Thailand’s leading hotel operator, announced it has discontinued all use of trans fat in its food and beverage operations, benefiting the health of its guests and cooperating with new Ministry of Public Health (MOPH) guidelines.

Hotel business growth: Top 5 industry trends to adopt right now

eHotelier.com·30 January 2019
People around the globe are willing to travel more, both for business and leisure. This trend projects that the hospitality industry will witness positive growth in the future. With an annual growth rate of 5.8 percent, the hotel industry’s market volume is expected to reach $193,851 million by 2023.

Big investors flock to francophone hotel conference

eHotelier.com·30 January 2019
An impressive line-up of leading investors, on the look-out for the next successful project, will be just one of the highlights at Forum de l’Investissement Hôtelier Africain (FIHA) in Marrakech in February. The forum is the ninth edition of Africa’s leading hospitality investment conference, AHIF, and the just-released agenda lives up to its reputation.

Citizens recognize the positive impact of the tourism sector

eHotelier.com·29 January 2019
According to the first ever global survey conducted by the World Tourism Organization (UNWTO) and IPSOS, 47% of respondents think ‘they live in cities with a high number of tourists’. Over 50% considers tourism has a positive impact in generating wealth and promoting cultural exchanges, and 49% feel there should be measures to improve tourism management. Only 12% of respondents favour limitations to the number of visitors.

How to use video marketing to promote your hotel business

eHotelier.com·28 January 2019
One of the biggest things in marketing right now is video content. Since Facebook has introduced autoplaying videos to its users’ feeds, it has become the most consumed type of content in the world. Furthermore, it is estimated that the time we spend consuming video on the Internet will grow by 25% by 2020.

We must stop saying people are our most important assets (and actually believe it to be true)

eHotelier.com·22 January 2019
If we believe that our staff or our most important asset, why do we always only account for them as a cost? In simple accounting terms, assets are on the plus side of the balance sheet, but staff are always shown as an operational costs. There are good accounting reasons for this and the conventions and practices always treat the cost of staff in this way.

ITB China Startup Award 2019: Looking for the best innovative travel technology ideas

eHotelier.com·21 January 2019
For the third time the stage is set for the best innovative travel technology solutions: Starting today startup companies can apply until 10 April 2019 for the ITB China Startup Award on the stages of the eTravel World China at ITB China, set to take place from 15 -17 May, in Shanghai.

Latest European data reveals UK hotel market struggles

eHotelier.com·15 January 2019
The latest data released by UKHospitality, the single voice representing the UK’s hospitality sector, has revealed that the UK hotel market is underperforming compared to the EU average on every key metric. As we move into 2019, UKHospitality is urging the Government to foster an operating environment that enables the hotel market to thrive and remain competitive against European counterparts.

2019 Virtuoso(r) Best of the Best showcases the latest hotel trends

eHotelier.com·14 January 2019
Virtuoso®’s new 2019 Best of the Best is every luxury traveller’s dream book. Lined with more than 1,300 of the globe’s top luxury hotels as well as the hottest trends for the coming year, readers will find special benefits at each property valued in excess of nearly £400* per night. As part of Virtuoso’s Hotels & Resorts Program, each featured property is thoroughly vetted through the renowned global luxury travel network and its force of expert travel advisors.

Top travel experiences for 2019

eHotelier.com·11 January 2019
Learning a new language and going for a self-care retreat are the top travel experiences on both female and male travelers’ bucket lists for 2019, according to research across seven markets by Agoda, one of the world’s fastest growing online travel agents (OTA). This is followed by learning a new cuisine and trying a new sport in third place for women and men respectively.

January 2019 cruise prices drop by up to 31%

eHotelier.com·10 January 2019
Fancy escaping the harsh winter with a lush tropical cruise getaway? Good news: prices for many cruises in January 2019 are significantly lower than they were a year ago. However, there are major differences by cruise line. While the analysis found that the average cruise price per day actually increased by around 3% – from $397 to $407 per person per night – it also showed substantial price discounts for certain cruise lines.

The top 5 hotel guest complaints and how staff can respond

eHotelier.com· 9 January 2019
Dealing with guest complaints is one of the biggest challenges for any member of a hotel staff. Even staff that have no ability to make changes or fix the problem are often confronted with an upset or angry guest. While you can’t prepare for every possible complaint, it is possible for a prepared hotelier to train their staff on how to respond to the most common complaints.

The Royal Academy of Culinary Arts becomes an associate member of Ecole hoteliere de Lausanne

eHotelier.com· 9 January 2019
The Royal Academy of Culinary Arts (RACA) signed an advisory agreement with Lausanne Hospitality Consulting (LHC), the advisory services branch of EHL Group, on the 5th of December 2018 at the Royal Academy of Culinary Arts campus in Amman, Jordan.

5 million unencrypted passport numbers stolen in Marriott data breach

eHotelier.com· 7 January 2019
Marriott has provided an update on the number of guests whose passport numbers and payment card numbers were involved in the Starwood reservations database security incident announced by the company on November 30, 2018.

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