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American Express and Marriott International Revamp Cobranded Consumer and Business Credit Cards with Introduction of new Marriott Bonvoy Travel Program

Marriott ·23 January 2019
NEW YORK -- Today, American Express (NYSE: AXP) and Marriott International, Inc. announced upcoming changes to the current Starwood Preferred Guest American Express Cobrand Credit Card portfolio following the recent unveiling of Marriott's new loyalty brand, Marriott Bonvoy, which will replace the travel program's three current loyalty brands, Starwood Preferred Guest, Marriott Rewards and The Ritz-Carlton Rewards on February 13, 2019. On that date, the current Starwood Preferred Guest American Express Cards will be rebranded to Marriott Bonvoy American Express Cards, and will soon offer travelers and businesses additional valuable benefits, rich points offers, and new artistic Card designs.Starting February 13, 2019, the Starwood Preferred Guest American Express Cards will be rebranded as follows:The current Starwood Preferred Guest American Express Luxury Card will be rebranded to the Marriott Bonvoy Brilliant American Express CardThe current Starwood Preferred Guest Credit Card from American Expresswill be rebranded to the Marriott Bonvoy American Express CardThe current Starwood Preferred Guest Business Credit Card from American Express will be rebranded to the Marriott Bonvoy Business American Express Card"In line with the changes to the Marriott International loyalty program, our rebranded Marriott Bonvoy American Express Card portfolio will maintain the same great benefits and rewards that have enhanced our Card Members' travel journeys over the years, as well as offer compelling new designs, names and benefits," said Eva Reda, Executive Vice President, Global Cobrand Partnerships at American Express. "Building on our successful 50-year relationship with Marriott, we are looking forward to entering this exciting new chapter and continuing to bring incredible value and service to our Card Members wherever life or business takes them.""Marriott Bonvoy is more than a loyalty program, but rather a holistic travel program built on the idea that travel enriches each of us and connects the world," said David Flueck, Senior Vice President, Global Loyalty, Marriott International. "The incredibly rich benefits and earning opportunities the American Express Cards provide will accelerate our members' ability to pursue their passions when they travel."New Additional BenefitsIn addition to the value introduced to the Marriott American Express cobrand Card portfolio last year, more benefits will be rolled out across the Card portfolio this year to further reward and enhance Card Members' travel experiences.As of January 1, 2019, all Marriott Bonvoy American Express Cobrand Card Members now have access to a 15 Elite Night Credit each calendar year1.Additionally, starting March 28, 2019, Marriott Bonvoy Brilliant American Express Card Members can get up to $100 in property credit per stay when they use their Card and a special rate code to book stays of two or more nights at The Ritz-Carlton or St. Regis properties2. This builds on this Card's rich existing benefits, which include 6X points on purchases at participating Marriott Bonvoy properties worldwide, 3X points on U.S. restaurants and flights booked directly with airlines, up to $300 in statement credits each year of Card Membership for eligible purchases at participating Marriott Bonvoy properties, complimentary Marriott Bonvoy Gold Elite Status, and an annual free night award (redemption level at or under 50,000 points) at participating hotels every year after their Card account anniversary3, Priority Pass membership, no foreign transaction fees4, and more. The Marriott Bonvoy Brilliant American Express Card will continue to have an annual fee of $450.4Additionally, starting March 28, 2019, Marriott Bonvoy Business American Express Card Members can get an additional free night award (redemption level at or under 35,000 points) when they spend $60,000 or more on the Card annually 5. This new benefit is in addition to the valuable existing benefits already offered on this Card, which include 6X points at participating Marriott Bonvoy properties and 4X points at U.S. restaurants, U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. shipping purchases, as well as an annual free night award (redemption level at or under 35,000 points), complimentary Marriott Bonvoy Silver Elite Status, no foreign transaction fees4, no annual fee employee Cards and more. With the new enhancements, the Marriott Bonvoy Business American Express Card's annual fee will increase from $95 to $125 starting on March 28, 2019.4American Express will no longer accept new applications for the Starwood Preferred Guest American Express Card after February 12, 2019. When the Card is rebranded to the Marriott Bonvoy American Express Card on February 13, 2019, existing Card Members will continue to get access to the Card's great benefits and offerings, including 6X points on purchases at participating Marriott Bonvoy properties worldwide, the new 15 Elite Night Credit benefit, Automatic Silver Elite status, and an annual free night award (redemption level at or under 35,000 points). The Marriott Bonvoy American Express Card will continue to have an annual fee of $95.4New Rich OffersIn celebration of the refreshed Marriott Bonvoy American Express Card portfolio, American Express and Marriott will be introducing rich new offers to further reward both new and existing Card Members.From February 13 through April 24, 2019, eligible new Card Members who apply for the Marriott Bonvoy Brilliant American Express Card or Marriott Bonvoy Business American Express Card can earn 100,000 Marriott Bonvoy points after they spend $5,000 in purchases on their Card in the first three months of Card Membership.6In addition, starting February 24, 2019, Marriott Bonvoy American Express Card Members whose accounts were opened before January 23, 2019 will be eligible to earn up to 100,000 bonus Marriott Bonvoy points. Once registered, eligible Card Members can earn 25,000 bonus points for every $25,000 in eligible purchases on the Card, for up to 100,000 points through the end of the year. Eligible Card Members will receive more information about this offer, including the relevant terms and how to register their Card soon.New Card DesignsTo further bring to life the new Marriott Bonvoy brand, American Express and Marriott are excited to announce a collaboration with Manhattan-based mural and studio artist, Tony "Rubin" Sjoman to design the new Marriott Bonvoy American Express Card. Rubin's modern artistic Card design is inspired by Marriott's new visual identity and aims to evoke the desire to travel and explore."The shapes within the design emulate a cityscape and the color palette is intended to mirror sunrise and sunset reflecting off buildings," said Rubin.Additionally, the Marriott Bonvoy Brilliant American Express Card will be offered in a sleek stainless-steel Card design and the Marriott Bonvoy Business American Express Card will be offered in a sophisticated blue-gray plastic Card design.The new Marriott Bonvoy Brilliant American Express Card and Marriott Bonvoy Business American Express Card designs will be available to new Card Members starting March 2019, and the new Marriott Bonvoy American Express Card design will be available starting May 2019. Existing Card Members will automatically receive the new Card designs over the following months.More information about the revamped Marriott Bonvoy American Express Card portfolio can be found here. Terms and limitations apply.About American ExpressAmerican Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at and connect with us on,,,, and links to products, services and corporate responsibility information: charge and credit cards, business credit cards, travel services, gift cards, prepaid cards, merchant services, Accertify, InAuth, corporate card, business travel, and corporate responsibility.About Marriott BonvoyMarriott Bonvoy is Marriott International, Inc.'s new travel program built on the belief that travel enriches its members and the world around them. Launching in February 2019, Marriott Bonvoy replaces Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG). Comprised of a portfolio of extraordinary brands where you can earn and redeem, as well as offering approximately 120,000 destination tours and adventures on Marriott Bonvoy Moments, the travel program enables members to explore the world in pursuit of their passions. Under Marriott Bonvoy's five Elite tiers, status is more achievable than ever. With a single currency, earning and redeeming points is faster and simpler, and members can accelerate the points they earn with co-branded credit cards from Chase and American Express. When members book direct on they receive all the perks that come with Elite status, including, free and enhanced Wi-Fi and exclusive member-only rates, and on the Marriott app they enjoy mobile check-in and checkout, mobile requests and, wherever available, mobile key. In addition to featuring a powerful travel program, also offers 30 extraordinary brands to book, endless experiences and the best available rates. To enroll for free or for more information about Marriott Bonvoy, visit To download the Marriott [app, go here. Travelers can also connect with Marriott Bonvoy on Facebook, Twitter and Instagram.1Limit one 15 Elite Night Credit per Marriott Bonvoy member account; benefit is not exclusive to Cards offered by American Express2 Effective March 28, 2019, when you use your Marriott Bonvoy Brilliant American Express Card to book through or by calling Marriott Bonvoy at 1-800-450-4442, for a two-night minimum stay at The Ritz-Carlton or St. Regis using the Member Rate named "$100 Property Credit, Luxury Credit Card Rate", you will be eligible to receive a property credit of up to $100 per booking to be used on qualifying purchases on property. When booking online, you must be logged into the Marriott Bonvoy account linked to your Card account to be eligible to book this rate. When booking by phone, please reference the "$100 Property Credit, Luxury Credit Card Rate" Member Rate. You must confirm you are booking the correct $100 property credit rate at time of booking. Card Member will receive a credit equal to $1 for each dollar of qualifying charges made at the property under the Card Member's booking, up to $100. The property credit will be applied as a credit on your bill upon checkout (and not on your American Express billing statement). Qualifying charges do NOT include property fees, taxes, gratuities and the cost of the room. Additional exclusions based on specific hotel restrictions may also apply (including, without limitation, purchases within the hotel that are made with a third party merchant). Please see the applicable hotel front desk for details. You must use your Marriott Bonvoy Brilliant American Express Card to pay your bill upon checkout. Stays booked by either the Basic or an Additional Card Member on the eligible Card account are eligible for the $100 property credit benefit. Each booking is only eligible to receive a property credit of up to $100, regardless of the number of rooms booked. The property credit cannot be carried over to another stay, is not redeemable for cash, and expires at checkout if not used on qualifying purchases on property during the stay. The property credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate at time of checkout. May not be combined with other offers or programs unless indicated. Back-to-back stays within a 24-hour period at the same property are considered one stay.3 The Card Member is responsible for all incidental charges and, at properties where resort fees are applicable, for payment of additional mandatory resort fees.4 Rates and Fees - More information can be found at the following links - Starwood Preferred Guest American Express Luxury Card , Starwood Preferred Guest Consumer Card, and Starwood Preferred Guest Business Card5 Effective March 28, 2019: If, in any calendar year of Card Membership, your total eligible purchases on your Marriott Bonvoy Business American Express Card reach $60,000, you will receive one Free Night Award from Marriott Bonvoy. Eligible purchases to meet the purchase requirement are for goods and services minus returns and other credits. Eligible purchases do NOT include fees or interest charges, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, purchases of gift cards, person-to-person payments, or purchases of other cash equivalents. The Free Night Award can be redeemed for a one-night stay inclusive of room rate and applicable taxes at participating Marriott Bonvoy hotels with a redemption level at or under 35,000 Marriott Bonvoy points. The Card Member may be responsible for payment of additional mandatory resort fees at properties where resort fees are applicable, and is responsible for all incidental charges. This benefit is only available to the Basic Card Member on the Card Account. The Free Night Award will be automatically deposited into your Marriott Bonvoy member account within 8-12 weeks after you meet the purchase requirement. You will receive an email from Marriott Bonvoy to the email address listed on your Marriott Bonvoy member account confirming that the Free Night Award e-certificate has been deposited into your Marriott Bonvoy member account. The email will also provide instructions on how to redeem your Free Night Award e-certificate. To redeem the Free Night Award e-certificate, you must log into your Marriott Bonvoy member account and apply the e-certificate during booking. The Free Night Award e-certificate will expire 1 year from issuance. E-certificates may not be transferred, extended beyond the expiration date, or re-credited for points. To qualify for the Free Night Award, your account must not be cancelled or past due at the time of the Free Night Award e-certificate issuance. Please visit for a list of participating properties. American Express is not responsible for fulfillment of Free Night Award e-certificate redemptions. Redemptions are subject to the terms and conditions of Marriott Bonvoy.6Restrictions may apply on the awarding of welcome bonuses across Marriott and Starwood Preferred Guest Co-Branded Credit Cards issued by American Express and Marriott and Ritz-Carlton Co-Branded Credit Cards issued by JP Morgan Chase. Terms and limitations apply.

Marriott International Sets New Record for Growth in 2018 Fueling Global Expansion and Adding Choice for Travelers

Marriott ·22 January 2019
BETHESDA, Md., -- Marriott International (NASDAQ: MAR) today announced record organic rooms signings in 2018, ending the year with a record global pipeline. In 2018, the company signed management and franchise agreements for 816 properties, comprised of 125,000 rooms, while opening nearly 500 properties comprised of more than 80,000 rooms around the world across its portfolio of 30 brands."Marriott's meaningful growth momentum across its portfolio of brands continued in 2018, as hotel owners increasingly turned to Marriott's world-class teams, leading business platforms, unmatched global scale and captivating brands," said Tony Capuano, Marriott's Executive Vice President and Global Chief Development Officer. "With the world's largest pipeline of hotels, a growing loyalty base of 120 million members and a compelling value proposition to our partners, Marriott is positioned to fuel expansion further in 2019."As of December 31, 2018, Marriott's global footprint grew to more than 6,900 properties and more than 1.3 million rooms in 130 countries and territories, with Marriott brands making their debut in Finland, New Zealand, Lithuania, Mali and Ukraine. The pipeline also grew to a record 478,000 rooms.Record setting year for signings in international marketsThe year also delivered a new record for organic international room signings in Europe and Middle East and Africa, and for organic hotel signings in Asia Pacific, delivering a source of future growth in destinations where international travel is surging, and residents are increasingly joining Marriott's unified loyalty program.Marriott's lead in luxury strengthensIn the industry's highest tier, Marriott's already leading luxury portfolio - consisting of brands such as The Ritz-Carlton, St. Regis, JW Marriott and EDITION - made remarkable strides in 2018. The company signed 29 luxury properties consisting of 6,200 rooms across six brands, with visionary projects such as The Ritz-Carlton, Shanghai Hongqiao, a St. Regis in Dubai, and a three-brand luxury project in the Dominican Republic.According to the latest STR data, Marriott's luxury pipeline is larger than its next three competitors combined.Growing loyalty members drive greater owner benefitsIn 2018, Marriott's hotel owners began to see even greater benefits with growing loyalty program membership, which now stands at 120 million members around the world, reduced charge out rates, higher luxury redemptions and a growing proportion of bookings from our direct channels."Marriott's owners are benefiting from a growing base of affluent, global loyalty members seeking travel experiences of a lifetime in sought-after destinations," said Stephanie Linnartz, Global Chief Commercial Officer, Marriott International. "Our loyalty members benefit in turn from an increasing number of Marriott properties around the globe, as our owners continue to develop exciting projects in gateway cities, resort areas, and locations where our customers aspire to travel."Note on forward-looking statements: This news release contains "forward-looking statements" within the meaning of federal securities laws, including the number of properties the company may add in future years, potential increases in the size, strength or benefits of the company's loyalty program and similar statements concerning possible future events or expectations that are not historical facts. We caution you that these statements are not guarantees of future performance and are subject to a number of risks and uncertainties, including changes in market conditions; changes in global and regional economies; supply and demand changes for hotel rooms; competitive conditions in the lodging industry; relationships with clients and property owners; consumer sentiment; the availability of capital to finance growth and refurbishment; and other risk factors that we identify in our most recent annual report on Form 10-K or quarterly report on Form 10-Q. Any of these factors could cause actual results to differ materially from the expectations we express or imply here. We make these statements as of the date of this press release, and we assume no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.

Marriott International Has Trained 500,000 Hotel Workers to Recognize the Signs of Human Trafficking

Marriott ·21 January 2019
Marriott International today announced that, as of this month, it has successfully trained 500,000 hotel workers to spot the signs of human trafficking in its hotels and how to respond if they do, marking a watershed moment in the global fight against this multinational crime."Human trafficking is a horrific form of modern slavery that entraps millions of people around the world," said Arne Sorenson, President and Chief Executive Officer of Marriott International. "By educating and empowering our global workforce to say something if they see something, we are not just standing up for the most vulnerable in society, we are also protecting associates and guests as well as living up to a core company value -- serving our world."Marriott launched its mandatory human trafficking awareness training program for on-property staff in both managed and franchised properties in January 2017, underscoring ongoing efforts under the company's robust sustainability and social impact platform, Serve 360: Doing Good in Every Direction.As part of National Slavery and Human Trafficking Prevention Month, Marriott is pleased to report that hundreds of thousands of associates have stepped forward to understand and stop the exploitation."Hotels can unfortunately be unwilling venues for this unconscionable crime - and as a global hotel company that cares about human rights, we're proud to be training hotel workers across the Marriott system to spot the signs," said Dr. David Rodriguez, Chief Global Human Resources Officer, Marriott International. "There is no easy fix, but combatting modern-day slavery starts with awareness - and we now have a significant number of people capable of recognizing suspicious behavior and reporting it to management and, in some cases, law enforcement."Training has resulted in rescuesSince launching the program, Marriott's training has directly resulted in young people being removed from dangerous situations.To develop and test its human trafficking awareness training program, Marriott spent nearly a year collaborating with ECPAT-USA and Polaris - two leading non-profits that specialize in combatting human trafficking. The company arranged for the program to be translated from English into 16 additional languages and also made sure it could be taken either online or in a classroom setting, so it can be accessed and understood in the 130 countries and territories where Marriott operates. The instruction is also broken down by role because the signs that a front desk clerk sees may differ from those that a housekeeper or bartender sees.The International Labour Organization projects that worldwide more than 40 million people are subjected to modern slavery - and UNICEF estimates that about 25 percent of trafficking globally involves children. Polaris, which runs the National Human Trafficking Hotline in the United States, estimates there are hundreds of thousands of sex and forced-labor trafficking victims in the United States.Examples of the visible and hidden warning signs that Marriott shares with its hotel staff:- Minimal luggage and clothing- Multiple men seen being escorted one at a time to a guest room- Individuals who can't speak freely or seem disoriented- Guests who insist on little or no housekeeping"Hotel workers wouldn't necessarily see a human trafficker visibly restraining a victim; they would typically see a scenario that is much more nuanced and harder to detect if you don't know what to look for," said Rodriguez. "That's why helping hotel workers identify the signs of sexual exploitation and forced labor is so important. This knowledge gives them confidence that they can do something to help, which is already having an important impact in our hotels."Through Marriott's training, hotel workers learn to observe and take notes about what they remember and then report their suspicions to a manager, who may then contact law enforcement. For their part, law enforcement officials say that this training helps enhance security in their community because greater awareness can lead to greater responsiveness both inside and outside of a hotel's walls.The training is having an impact far beyond Marriott International's workforce. The company donated the training to academia and to the industry through the American Hotel & Lodging Association Education Foundation, where the proceeds of the training bought by other lodging operators go back to support ECPAT-USA and Polaris.Hotel guests also can learn the signs. Guests who suspect trafficking or abuse should not confront the child or adult but should alert hotel management or security, dial 911 or their local emergency number for emergency situations. In the U.S., they can contact the National Human Trafficking Hotline at 1-888-373-7888 or text "BeFree" (233733).NOTE TO EDITORS: B-roll package includes:- Soundbites from hotel workers in English and Spanish who have gone through training- Soundbites from Dr. David Rodriguez, Global Chief Human Resources Officer, Marriott International- Hotel security, housekeeper, front desk associates and bartender on the job/action shots

Marriott International Announces Marriott Bonvoy - The New Brand Name Of Its Loyalty Program

Marriott ·16 January 2019
"Marriott Bonvoy marks an evolution in travel because it represents more than a loyalty program," said Stephanie Linnartz, Global Chief Commercial Officer, Marriott International. "Marriott Bonvoy is a travel program designed to bring to life our extraordinary portfolio of global brands in 129 countries and territories, while also providing endless inspiration for members to keep traveling and pursuing their passions."Linnartz continued, "Represented by a simple, bold and modern logo, Marriott Bonvoy is welcoming and optimistic. Our 120 million members have access to the world's leading hotel portfolio at the best room rates and member benefits, as well our collection of Moments experiences that bring exploration and discovery of the world to the forefront."Beginning on February 13, Marriott Rewards Moments and SPG Moments will become Marriott Bonvoy Moments, which together with Marriott Moments will feature approximately 120,000 experiences in 1,000 destinations available for purchase or by redeeming points. In addition to accessing locally relevant sights and excursions, such as hiking into glacial Patagonia, desert treks on camelback in Morocco or cruising to Vietnam's timeless floating villages, members can indulge in once a lifetime experiences like cooking alongside renowned chefs Daniel Boulud and Eric Ripert, or honing football skills in a master class with Hall of Fame wide receiver Jerry Rice.Throughout 2019, Marriott will bring Marriott Bonvoy to life with a series of experiential events for members taking advantage of the company's marketing partnerships with iconic brands including the NCAA and the FIA Formula One World Champions, Mercedes-AMG Petronas Motorsport, as well as through sponsorships such as the Oscars, Coachella Valley Music and Arts Festival, Dubai Jazz Festival, The Hong Kong Sevens and The PGA Tour World Golf Championships-Mexico Championship.On August 18, 2018, Marriott launched one loyalty program with unified benefits under its three legacy loyalty brands -- Marriott Rewards, The Ritz-Carlton Rewards and SPG. On February 13, the combined program completes its integration under one name, Marriott Bonvoy.With Marriott Bonvoy, members will have access to Marriott's portfolio of diverse brands including the largest collection of lifestyle and luxury properties. Whether it is sun-soaked overwater bungalows at The St. Regis Maldives Vommuli Resort, mountain-side resorts nestled against ski slopes like at The Westin Resort and Spa Whistler, beachfront properties hugging pristine sands like at The Ritz-Carlton, Bali, to iconic urban towers offering panoramic views like at the JW Marriott Marquis Hotel Dubai, or former palatial residences like The Gritti Palace, a Luxury Collection Hotel (Venice), Marriott Bonvoy provides members an unparalleled offering of experiences together with the opportunity to earn desirable member benefits.Since Marriott introduced the unified loyalty benefits under Marriott Rewards, The Ritz-Carlton Rewards and SPG last August, members have been able to seamlessly book stays and earn and redeem points across the entire portfolio and achieve Elite status faster with new Elite tiers. Members now earn on average 20 percent more points per dollar spent.The launch of Marriott Bonvoy will introduce two new names for previous Elite status tier names:Marriott Bonvoy Titanium Elite will replace Platinum Premier Elite for members who surpass 75 nights.Marriott Bonvoy Ambassador Elite will replace Platinum Premier Elite with Ambassador. This top Elite status tier recognizes members who surpass 100 nights and more than $20,000 in spend annually. These members enjoy the highest level of personalization with a dedicated ambassador to help plan their travel and cater to their needs one-on-one.Marriott Bonvoy will usher in a new mobile experience. Members using either the SPG or The Ritz-Carlton Rewards apps are encouraged to download the current Marriott app now which will automatically update to become the Marriott Bonvoy app on February 13. The SPG and The Ritz-Carlton Rewards apps will be deactivated on that date.Members can learn more about Marriott Bonvoy at where they also can watch a short video describing the new brand. To download the media kit including images and video, please click here. To learn more about the loyalty program benefits, please visit Marriott BonvoyMarriott Bonvoy is the company's new travel program built on the belief that travel enriches its members and the world around them. Launching in February 2019, Marriott Bonvoy replaces Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG). Comprised of a portfolio of extraordinary brands where you can earn and redeem, as well as offering approximately 120,000 destination tours and adventures on Marriott Bonvoy Moments, the travel program enables members to explore the world in pursuit of their passions. Under Marriott Bonvoy's five Elite tiers, status is more achievable than ever. With a single currency, earning and redeeming points is faster and simpler, and members can accelerate the points they earn with co-branded credit cards from Chase and American Express. When members book direct on they receive all the perks that come with Elite status, including, free and enhanced Wi-Fi and exclusive member-only rates, and on the Marriott app they enjoy mobile check-in and checkout, Mobile Requests and, wherever available, Mobile Key. In addition to featuring a powerful travel program, also offers 30 extraordinary brands to book, endless experiences and the best available rates. To enroll for free or for more information about Marriott Bonvoy, visit To download the Marriott app, go here. Travelers can also connect with Marriott Bonvoy on Facebook, Twitter and Instagram.

Celebrating Twin Bridges' Anniversary

Marriott on the Move | By Bill Marriott·16 January 2019
Today marks the 62nd anniversary of Marriott's shift from the restaurant business to the hotel industry. On this date, January 16, 1957, my parents cut the ribbon on the Twin Bridges Motor Hotel in Arlington, Virginia. See photo above. We were in a hurry to accommodate all the crowds coming...

Michelin-starred Chef and Restaurateur, Fabio Trabocchi to Unveil Fiola at Dopolavoro Venezia, an Exclusive Epicurean Experience at JW Marriott Venice Resort & Spa

Marriott · 9 January 2019
W Marriott, part of Marriott International, Inc., today announced that award-winning chef and restaurateur, Fabio Trabocchi will take over the operations of JW Marriott Venice Resort & Spa's fine-dining restaurant. Set to open in April 2019, the hotel's existing fine-dining culinary concept will be reinvented as 'Fiola at Dopolavoro Venezia,' featuring a sophisticated yet luxurious ambiance coupled with striking architectural details that date back to the 1920s."We are delighted to welcome Fabio Trabocchi to JW Marriott Venice Resort & Spa and are excited to lead our guests through a dynamic culinary journey with the unveiling of Fiola at Dopolavoro Venezia," said Mitzi Gaskins, Vice President & Global Brand Leader, JW Marriott. "Fiola at Dopolavoro Venezia will feature a vibrant menu thoughtfully curated by Trabocchi, with cuisines deeply rooted in traditional flavors from Italy and the Adriatic."Nestled inside JW Marriott Venice Resort & Spa, the city's premier hotel that enjoys a splendid location on Venice's private island, Isola delle Rose, Fiola at Dopolavoro Venezia will incorporate culinary highlights from the celebrated menu of Trabocchi's existing Michelin-starred restaurant, Fiola DC. Guests can anticipate dishes that combine seasonal ingredients locally sourced from Venice's famous, centuries-old Rialto Market, the Adriatic Sea, as well as vegetables and exclusive olive oil from the private island's own vegetable garden and olive grove.The menu will change daily and provide a nostalgic twist on traditional Venetian cuisine prepared with a modern presentation and standout dishes such as Fiola Lobster Ravioli, Bassano White Asparagus and Caviar, Foie Gras alla Veneziana, Moeche col pien (soft-shell crabs from the Venetian lagoon), Venetian Style Tuna Crudo (a daily-changing crudo option, finished tableside), and Vanilla Fried Pastry Cream and Corbezzolo Honey. Guests can also enjoy Trabocchi's modern take on the classic Venetian cicchetti (local bites) for the Aperitivo."The debut of Fiola at Dopolavoro Venezia is a significant milestone as it marks Fiola's expansion internationally in the most magical city I know, as well as a personal homecoming as I announce my return to Italy after so many years abroad," said Fabio Trabocchi, Chef and Restaurateur. "We look forward to another exciting chapter for Fiola and are eager to offer the discerning guests at JW Marriott Venice Resort & Spa signature dishes that incorporate local Venetian flare. Our menu was inspired by the city's romantic atmosphere and we are thrilled to open the doors to our newest location."Fabio Trabocchi, who participated in the inaugural Venice Food & Wine Festival at JW Marriott Venice Resort & Spa in May 2018 and will be joining the soon to be announced festival again in 2019, manages an impressive portfolio of iconic restaurants in the United States with his wife and business partner, Maria Font Trabocchi, including: Fiola DC, Fiola Miami, Fiola Mare, Sfoglina Pasta House, and Del Mar. The Trabocchis' growing restaurant group has received numerous accolades including a Michelin star at Fiola DC, the group's fine-dining flagship restaurant. Both Fabio and Maria Trabocchi stand behind their commitment to providing guests with a world-class dining experience while making them feel at home the moment they walk into each of their restaurants.About JW MarriottJW Marriott is part of Marriott International's luxury portfolio and consists of beautiful properties and distinctive resort locations around the world. These elegant hotels cater to sophisticated, self-assured travelers seeking The JW Treatment - the brand's philosophy that true luxury is created by people who are passionate about what they do. JW hotels offer crafted experiences that bring to life the brand's commitment to highly choreographed, anticipatory service and modern residential design, allowing guests to pursue their passions and leave even more fulfilled than when they arrived. Today there are 80 JW Marriott hotels in nearly 30 countries and territories. JW Marriott is proud to participate in the industry's award-winning loyalty program, Marriott Rewards which includes The Ritz-Carlton Rewards. Members can now link accounts with Starwood Preferred Guest at for instant elite status matching and unlimited points transfer. Visit JW Marriottonline, and on Instagram, Twitter and Facebook.About JW Marriott Venice Resort & SpaSettled on its own private island in Venice, Isola delle Rose, just a quick ride to St. Mark's Square by complimentary shuttle service, JW Marriott Venice Resort & Spa is the ultimate luxury experience for the most discerning traveler. The combination of wide and lush green areas, a refined restoration by award-winning architect Matteo Thun, together with an attentive service and the finest wellness and dining experiences makes Isola delle Rose a serene retreat from where you can easily explore the beauties of Venice and at the same time indulge in the luxury of a resort. Opened in 2015, the Resort features 266 rooms and refined suites, 4 restaurants - including the fine dining restaurant Fiola at Dopolavoro Venezia, by Michelin-starred Chef Fabio Trabocchi - and 4 bars offering international and local cuisine, GOCO Spa - the largest spa in Venice, a Church, kids club and family activities, water sports, a rooftop lounge area with pool and view over Venice, lush green areas, and Sapori Cooking Academy for gastronomes looking to experience the authentic Venetian lifestyle and atmosphere. Visit JW Marriott Venice online, and on Instagram and Facebook.

Marriott Provides Update on Starwood Database Security Incident

Marriott · 4 January 2019
Working closely with its internal and external forensics and analytics investigation team, Marriott determined that the total number of guest records involved in this incident is less than the initial disclosure. Also, the number of payment cards and passport numbers involved is a relatively small percentage of the overall total records involved."We want to provide our customers and partners with updates based on our ongoing work to address this incident as we try to understand as much as we possibly can about what happened," said Arne Sorenson, Marriott's President and Chief Executive Officer. "As we near the end of the cyber forensics and data analytics work, we will continue to work hard to address our customers' concerns and meet the standard of excellence our customers deserve and expect from Marriott."Marriott is updating its press release of November 30, 2018, which announced that the company determined on November 19, 2018 that there was unauthorized access to a Starwood guest reservations database. In that release, the company said that it believed the incident involved information about up to approximately 500 million guests who made a reservation at a Starwood property* on or before September 10, 2018, although at that point the company had not completed the analytics work to identify duplicative information.Update on the Number of Guests InvolvedMarriott now believes that the number of potentially involved guests is lower than the 500 million the company had originally estimated. Marriott has identified approximately 383 million records as the upper limit for the total number of guest records that were involved in the incident. This does not, however, mean that information about 383 million unique guests was involved, as in many instances, there appear to be multiple records for the same guest. The company has concluded with a fair degree of certainty that information for fewer than 383 million unique guests was involved, although the company is not able to quantify that lower number because of the nature of the data in the database.Passport Information UpdateMarriott now believes that approximately 5.25 million unencrypted passport numbers were included in the information accessed by an unauthorized third party. The information accessed also includes approximately 20.3 million encrypted passport numbers. There is no evidence that the unauthorized third party accessed the master encryption key needed to decrypt the encrypted passport numbers.Marriott is putting in place a mechanism to enable its designated call center representatives to refer guests to the appropriate resources to enable a look up of individual passport numbers to see if they were included in this set of unencrypted passport numbers. Marriott will update its designated website for this incident ( when it has this capability in place. The website lists phone numbers to reach the company's dedicated call center and includes information about the process to be followed if guests believe that they have experienced fraud as a result of their passport numbers being involved in this incident.Payment Card Information UpdateMarriott now believes that approximately 8.6 million encrypted payment cards were involved in the incident. Of that number, approximately 354,000 payment cards were unexpired as of September 2018. There is no evidence that the unauthorized third party accessed either of the components needed to decrypt the encrypted payment card numbers.While the payment card field in the data involved was encrypted, Marriott is undertaking additional analysis to see if payment card data was inadvertently entered into other fields and was therefore not encrypted. Marriott believes that there may be a small number (fewer than 2,000) of 15-digit and 16-digit numbers in other fields in the data involved that might be unencrypted payment card numbers. The company is continuing to analyze these numbers to better understand if they are payment card numbers and, if they are payment card numbers, the process it will put in place to assist guests. Further updates will be made to the dedicated website: who have questions related to their payment cards should visit for more information, including toll-free phone numbers to reach the company's dedicated call center.Starwood Reservations Database DiscontinuedThe company has completed the phase out of the operation of the Starwood reservations database, effective the end of 2018. With the completion of the reservation systems conversion undertaken as part of the company's post-merger integration work, all reservations are now running through the Marriott system.Guest SupportMarriott continues to offer the following services to help guests monitor and protect their information:Dedicated Website and Call CenterMarriott has established a dedicated website ( and call center to answer questions guests may have about this incident. The frequently asked questions on have been updated and may be further supplemented from time to time. The call center is open seven days a week and is available in multiple languages.Free Web MonitoringGuests from countries and regions listed on the site have the opportunity to enroll in web monitoring services free of charge for one year. Please visit and click on Free Identity Monitoring to learn more.* Starwood brands include: W Hotels, St. Regis, Sheraton Hotels & Resorts, Westin Hotels & Resorts, Element Hotels, Aloft Hotels, The Luxury Collection, Tribute Portfolio, Le Meridien Hotels & Resorts, Four Points by Sheraton and Design Hotels. Starwood branded timeshare properties (Sheraton Vacation Club, Westin Vacation Club, The Luxury Collection Residence Club, St. Regis Residence Club, and Vistana) are also included.Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,700 properties in 30 leading hotel brands spanning 129 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company also operates award-winning loyalty programs: Marriott Rewards, which includes The Ritz-Carlton Rewards, and Starwood Preferred Guest. For more information, please visit our website at, and for the latest company news, visit In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram.

W Records x VICE Release Amber Mark Documentary

Marriott ·17 December 2018
WHAT: The launch of Marriott Content Studio and W Hotels x VICE Media partnership and multi-platform exclusive documentary "Let's Talk About You, Amber Mark" which will be airing on VICELAND, VICE Media's online platforms and social media channels for both partnering brands."Let's Talk About You, Amber Mark" follows Amber Mark in her hometown of New York City as she reflects on her upbringing, the inspiration behind her heart-wrenching lyrics and her journey as a performer. The documentary glides between artistic representations of Amber Mark, her experiences recording and performing with W Records and an endearing interview, taking viewers into a stream-of-consciousness exploration of both the artist and cinematic artistry.Driven by the Marriott Content Studio, the partnership between W Records and VICE Media was born from a shared vision to create compelling and artful docu-narrative content. The teams spent the past few months working side-by-side with Amber Mark to craft a mini documentary which authentically reflects her passion, inspiration, and most importantly, her music.WHY: Marriott Content Studio, W Hotels and VICE are approaching this project with a common goal: to connect with viewers and bring new/next talent and topics to the forefront of the music conversation. This joint effort to document and promote Amber Mark's journey to the limelight is a prime example of how partnering talent in the music industry can and should be engaged in creating content that reflects their aesthetic and ethos as an artist. The documentary and online content produced as part of this partnership gives audiences everywhere an intimate look at Amber Mark's personal style and path to fame in her own words. TV:December 14 @ 7:00PM - W Records x VICELAND documentary premiereDecember 15 @ 12:00AM - W Records x VICELAND documentary re-airDecember 15 @ 3:00AM - W Records x VICELAND documentary re-airDecember 15 @ 6:00PM - W Records x VICELAND documentary re-airDecember 17 @ 6:30PM - W Records x VICELAND documentary re-airOnline:December 17 - W Records x VICE documentary digital premiereSocial:December 8-18 - VICELAND social platforms, 30-second trailerDecember 17 - VICE Snapchat Takeover WHERE: Watch LIVE hereCatch the digital premiere hereFollow along with W Hotels and VICE on social for more SOCIAL: @WHotels / @VICELAND / @VICE

Design Hotels Welcomes Seven New Members

Marriott ·10 December 2018
As Design Hotels wraps a bow on the year, we do so with the welcome addition of seven new member hotels that span the globe--as ever, unified by exemplary concepts. From Portugal's Douro River to the far reaches of China, join us in celebrating a year well-curated with these holistically centered expressions of creativity.Set majestically upon the banks of the beautiful Douro River, Douro41's harmonious dialogue between rock and soil, river and edifice, recalls the minimalism of a traditional vineyard terrace and yet is augmented by glass that accentuates its views.As the only Design Hotels member in Toronto, the cosmopolitan Canadian city is perfectly reflected at The Drake Hotel.A cultural institution in its own right, the 19-room, one suite hotel is defined by live music, wellness and creative workshops, jam sessions, artist talks, yoga, and more.A jaunt to the American west coast now means respite on the craggy Californian shores at Timber Cove Resort. An extensive renovation strongly emphasizes the property's iconic architectural bones and artistic soul.Further south, in the historic heart of Leon, a 19th century casona has been transformed into Hotel Emiliano. Preserved by the National Institute of Anthropology and History, the hotel retains many of its charming original elements such as the patio with its wooden and clay pergola, quarry stone details, and framed doors and windows.At Hotel Alaia in Chile, a 12-suite property puts guests just moments from one of the country's top surf spots--a picturesque stretch of coastline and natural wonder in itself. Rock chimneys, a panoramic lobby, and an endless tapestry of native woods and black rock characterize this low-impact, future-friendly property.When eastern aesthetics and holistic wellness philosophies beckon, two distinct Chinese retreats fit the bill. At Tsingpu Tulou Retreat architect Hua Li, of TAO (Trace Architecture Office), emphasizes the essential meaning of place by presenting an exterior that seems untouched by time.Tsingpu Yangzhou Retreat on other hand is a lyrical concrete tale retold, informed by Neri & Hu's fresh take on traditional Chinese architecture.

Tribute Portfolio Hotels Partners With Pantone Combining The Power Of Color And The Joyful Pursuit Of Travel

Marriott · 6 December 2018
From Art Basel in Miami Beach, Pantone & Tribute Portfolio Debut the First in a Series of Interactive Pop-ups featuring the 2019 Pantone Color Of The Year: Living CoralThe "Pantone Pantry by Tribute Portfolio" will Premiere at Royal Palm Beach Resort Travelling to The Alida Hotel in Savannah, Georgia & The Slaak Rotterdam in The Netherlands Next YearTribute Portfolio, Marriott International's newest collection of independent and characterful hotels, today announced a first-of-it-kind collaboration with Pantone, a renowned global color authority: introducing a series of experiential pop-ups that celebrate the power of color and the pursuit of travel to inspire creativity and connect communities. Aptly named for its communal nature and colorful design, the Pantone Pantry by Tribute Portfolio will debut at Art Basel in Miami Beach at the Royal Palm South Beach Miami Resort and will travel to new Tribute Portfolio hotels next year.Each Pantone Pantry by Tribute Portfolio will take guests on a whimsical journey of color and captivating design, using different mediums to bring the travel-inspired installations to life and to playfully highlight the 2019 Pantone Color of the Year palettes. Artful, unexpected and designed to reflect the character of its host city, each pantry will be created collaboratively with a cast of colorful characters, artists and influencers, who have a unique perspective on travel."We are thrilled to collaborate with Pantone, who is as passionate and colorful as we are," said Amanda Nichols, Global Brand Director, Tribute Portfolio. "With 28 hotels open and growing, Tribute Portfolio has struck a chord with those who seek out independent experiences and crave a connection with the community when traveling. With Tribute Portfolio's knack for igniting imaginations through travel and Pantone's ability to inspire through color, these quirky pop-up experiences are sure to encourage a fresh perspective for guests and locals alike."This announcement follows the highly-anticipated reveal of PANTONE 16-1546 Living Coral as the 2019 Pantone Color of the Year, an animating and life-affirming shade of orange with a golden undertone. Sociable and spirited, Living Coral embodies the desire for playful expression and symbolizes the innate need for optimism and joyful pursuits, including travel, which has the ability to enable shared experiences and social connection."Like travel, color enhances and influences the way we experience the world," said Laurie Pressman, Vice President of the Pantone Color Institute. "Linked to tactility and human connection, PANTONE 16-1546 Living Coral is a warm and welcoming shade that fosters immersive experiences and encourages playful expression; so it made perfect sense that we collaborate with Tribute Portfolio, a brand that shines a light on the individualized and personalized spirit of all its characterful hotels, to create a unique way to experience color and bring PANTONE 16-1546 Living Coral to life."First-Ever Pantone Pantry by Tribute Portfolio Makes a Splash at Art Basel with Interior Designer Athena Calderone, Supergroup LSD and Pop Art Illustrator Gabriel AlcalaPremiering this week at Art Basel in Miami Beach, the Pantone Pantry showcases the playful personality of the Tribute Portfolio brand with monochrome and multi-sensory moments that pay tribute to how color - like travel - can reframe your perspective and illuminate the quirky character of different destinations. Inspired in part by a pantry that offers a familial welcome to all, the pop-up also reimagines a traditional hotel experience with an unexpected concierge desk, a cabinet of curiosities and a hidden hotel guestroom. LSD, the supergroup comprised British musician Labrinth, Australian singer Sia and American music producer Diplo, as well as pop art illustrator Gabriel Alcala were tapped to create custom animations, digital projections and a show-stopping playlist that bring the whimsical world to life with their signature psychedelic pop point of view.Ever-inspired by her passion for travel to reframe flavors, cultures, food, architecture and design, Athena Calderone celebrated the grand reveal of 2019 Pantone Color of the Year: Living Coral and officially opened doors to the Pantone Pantry by Tribute Portfolio at the Royal Palm South Beach Miami yesterday."Travel opens your eyes to everything, in a way, bringing black and white into dynamic technicolor; and my eyes absorb it all - they're always swooning," said Athena Calderone, founder of EyeSwoon and author of Cook Beautiful. "I'm delighted to celebrate this immersive pop up with Tribute Portfolio and Pantone, which will assuredly inspire someone's next adventure and colorful journey through travel."The Pantone Pantry will be open to the public December 6th and December 7th 2018 from 10:00am through 5L00pm for festival-goers to be among the first to experience the 2019 Pantone Color of the Year palettes.Tribute Portfolio will Take its Pantone Pantry to Indie-Spirited & Creative Communities around World in 2019Next year the brand's Pantone Pantry will pop up at The Alida in Savannah, Georgia, recently opened in October 2018 as part of Tribute Portfolio. The Alida strikes the perfect balance between modern design and the city's timeless charm, located ideally on Savannah's revitalized riverfront. Designed by Gunn Meyerhoff Shay Architects, the 173-room boutique hotel celebrates individuality and eclectic personality with no two rooms designed to be quite the same. Poised to be woven into the fabric of the community, the residential hotel is just a few blocks from the Broughton Street retail corridor, the Savannah College of Art & Design and the SCAD Museum of Art.The Pantone Pantry by Tribute Portfolio will also pop up at the new The Slaak Rotterdam, scheduled to open in March 2019 as part of Tribute Portfolio. Following the restoration and renovation of its storied building - once the printing house of the Het Vrije Volk newspaper and then a studio space for artists, the intimate and inventive 74-room hotel will reflect the dynamic metropolis of Rotterdam, known for its passion for innovation and its unpolished charm.For more information, please visit Tribute PortfolioLaunched in April 2015, Tribute Portfolio, part of Marriott International, Inc., is a collection of aspirational independent hotels around the globe, offering guests and owners the ability to "Stay Independent" whether it's at boutique resorts or urban properties in great destinations. For more information on Tribute Portfolio, please visit Follow along to Stay Independent: @TributePortfolio on Instagram, @TributePRTFLO on Twitter, and Facebook. Tribute Portfolio is proud to participate in the company's award-winning loyalty programs - Marriott Rewards, The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG). The programs, operating under one set of unparalleled benefits, enable members to earn points toward free hotel stays, achieve Elite status faster than ever, and seamlessly book or redeem points for stays throughout our loyalty portfolio of 29 brands and more than 6,700 participating hotels in 130 countries & territories. To enroll for free or for more information about the programs, visit PantonePantone provides a universal language of color that enables color-critical decisions through every stage of the workflow for brands and manufacturers. More than 10 million designers and producers around the world rely on Pantone products and services to help define, communicate and control color from inspiration to realization - leveraging advanced X-Rite technology to achieve color consistency across various materials and finishes for graphics, fashion and product design. Pantone Standards feature digital and physical color specification and workflow tools. The Pantone Color Institute provides customized color standards, brand identity and product color consulting as well as trend forecasting inclusive of Pantone Color of the Year, Fashion Runway Color Trend Reports, color psychology and more. Pantone B2B Licensing incorporates the Pantone Color System into different products and services, enabling licensees to communicate and reproduce approved Pantone values and improve efficiencies for their users. Pantone Lifestyle brings color and design together across apparel, home, and accessories. Learn more at and connect with Pantone on Instagram, Facebook, Pinterest, and LinkedIn.About The Pantone Color InstituteThe Pantone Color Institute is the business unit within Pantone that highlights top seasonal runway colors, forecasts global color trends, advises companies on color for product and brand visual identity. Through seasonal trend forecasts, color psychology, and consultative color consulting, the Pantone Color Institute partners with global brands to leverage the power, psychology, and emotion of color in their design strategy.

Prince's Trust Canada and Marriott International Announce National Partnership on New Youth Employment Initiative

Marriott · 6 December 2018
Prince's Trust Canada, a national charity established by HRH The Prince of Wales, and Marriott International, a leading global lodging company with more than 6,700 properties across 129 countries and territories, announced a new Canada wide partnership today that will support youth employment and grow the hospitality-talent pool nationally.Prince's Trust Canada works with innovative and dedicated employer partners like Marriott International to link young people facing barriers to employment with meaningful employment opportunities. Prior to the partnership announcement, the two organizations ran a successful pilot project in Toronto.The new Get Into Hospitality program saw 12 under-employed and underserved young people in Toronto get two weeks of rigorous classroom training and two weeks of fully paid job shadowing training at Toronto area hotels. The young people finished the program with new skills, improved confidence and jobs. Marriott International committed to hiring at least 50% of the program participants"We're excited to be partnering with Marriott International on the Get Into Hospitality program," said Sharon Broughton, CEO of Prince's Trust Canada. "I've seen firsthand how the program gives young people the confidence they need to believe in themselves, to aim higher and succeed in all aspects of their lives. Marriott International is an industry leader and their commitment to employee development, the diversity of their operations and the number of jobs available across Canada make them an ideal partner."In addition to helping young people struggling to find employment, the hospitality-focused curriculum and paid workplace experience program supports the expanding travel and tourism industry in Canada by preparing young Canadians for careers in the industry."We are proud to be the hospitality partner of choice for Prince's Trust Canada. Marriott International recognizes the importance of helping to prepare young people for careers and college programs in the hospitality industry, and this is an additional step towards building a solid foundation for the future of tourism and hospitality work in Canada," said Don Cleary, President of Marriott Hotels of Canada. "This new and innovative partnership offers training to the Marriott associates of tomorrow and we look forward to launching it across Canada, changing young peoples' lives and helping to propel local economies across the country."Globally, the hospitality industry is expected to support 126 million jobs over the next ten years, causing the demand for talent to outpace talent supply. In a context where, globally, over half of the population is under 30 and where youth unemployment is twice the level of adults, developing meaningful and sustainable employment for young people under 30 is essential.This employment initiative reflects Marriott's commitment to provide opportunity and supports its sustainability and social impact platform, Serve 360: Doing Good in Every Direction.Prince's Trust CanadaEstablished by HRH The Prince of Wales in 2011, Prince's Trust Canada is a national charity focused on transforming lives and building sustainable communities in Canada.Prince's Trust Canada works to unlock potential in three key areas - providing entrepreneurship training for veterans and transitioning Canadian Armed Forces members, helping young people build confidence through employability programs, and supporting Indigenous communities as they revitalize and protect their languages.

Marriott Announces Starwood Guest Reservation Database Security Incident

Marriott ·30 November 2018
On September 8, 2018, Marriott received an alert from an internal security tool regarding an attempt to access the Starwood guest reservation database in the United States. Marriott quickly engaged leading security experts to help determine what occurred. Marriott learned during the investigation that there had been unauthorized access to the Starwood network since 2014. The company recently discovered that an unauthorized party had copied and encrypted information, and took steps towards removing it. On November 19, 2018, Marriott was able to decrypt the information and determined that the contents were from the Starwood guest reservation database.The company has not finished identifying duplicate information in the database, but believes it contains information on up to approximately 500 million guests who made a reservation at a Starwood property. For approximately 327 million of these guests, the information includes some combination of name, mailing address, phone number, email address, passport number, Starwood Preferred Guest (SPG) account information, date of birth, gender, arrival and departure information, reservation date, and communication preferences. For some, the information also includes payment card numbers and payment card expiration dates, but the payment card numbers were encrypted using Advanced Encryption Standard encryption (AES-128). There are two components needed to decrypt the payment card numbers, and at this point, Marriott has not been able to rule out the possibility that both were taken. For the remaining guests, the information was limited to name and sometimes other data such as mailing address, email address, or other information.Marriott reported this incident to law enforcement and continues to support their investigation. The company has already begun notifying regulatory authorities.We deeply regret this incident happened, said Arne Sorenson, Marriotts President and Chief Executive Officer. We fell short of what our guests deserve and what we expect of ourselves. We are doing everything we can to support our guests, and using lessons learned to be better moving forward.Today, Marriott is reaffirming our commitment to our guests around the world. We are working hard to ensure our guests have answers to questions about their personal information, with a dedicated website and call center. We will also continue to support the efforts of law enforcement and to work with leading security experts to improve. Finally, we are devoting the resources necessary to phase out Starwood systems and accelerate the ongoing security enhancements to our network, Mr. Sorenson continued.Guest SupportMarriott has taken the following steps to help guests monitor and protect their information:Dedicated Website and Call CenterWe have established a dedicated website ( and call center to answer questions you may have about this incident. The frequently-asked questions on may be supplemented from time to time. The call center is open seven days a week and is available in multiple languages. Call volume may be high, and we appreciate your patience.Email NotificationMarriott will begin sending emails on a rolling basis starting today, November 30, 2018, to affected guests whose email addresses are in the Starwood guest reservation database.Free WebWatcher EnrollmentMarriott is providing guests the opportunity to enroll in WebWatcher free of charge for one year. WebWatcher monitors internet sites where personal information is shared and generates an alert to the consumer if evidence of the consumers personal information is found. Due to regulatory and other reasons, WebWatcher or similar products are not available in all countries. Guests from the United States who activate WebWatcher will also be provided fraud consultation services and reimbursement coverage for free. To activate WebWatcher, go to and click on your country, if listed, for enrollment.Marriott is furnishing a Form 8-K with the SEC attaching a copy of this press release and presenting certain other information with respect to the incident.* Starwood brands include: W Hotels, St. Regis, Sheraton Hotels & Resorts, Westin Hotels & Resorts, Element Hotels, Aloft Hotels, The Luxury Collection, Tribute Portfolio, Le Mridien Hotels & Resorts, Four Points by Sheraton and Design Hotels. Starwood branded timeshare properties are also included.

Courtyard by Marriott Expects To Accelerate European Expansion With Plans To Open Nearly 30 Hotels By The End Of 2020

Marriott ·29 November 2018
Courtyard by Marriott, Marriott International's brand that pioneered the select service category, has announced it expects to further grow its European footprint of 63 hotels by almost 50 percent over the next two years. With nearly 30 hotels anticipated to open in Europe by the end of 2020, Courtyard will offer business travelers a continually elevated experience that meets the generational shift in how our guests work and travel today.In addition to strengthening its portfolio in the established markets of Germany, France and the UK, Courtyard is continuing its first-to-market approach with anticipated debuts in seven emerging destinations including Armenia, Finland, and Iceland.This growth announcement is enhanced by two new flagship properties in the dynamic destinations of Paris and Hamburg. Courtyard Paris Gare de Lyonopened in October while the Courtyard Hamburg City is scheduled to open in Spring 2019.Courtyard Paris Gare de Lyon This hotel brings to life the brand's new design vision for its properties and is ideally located in the city centre. The 19-story tower incorporates a contemporary look and feel and offers exceptional views of Paris and its iconic landmarks throughout its 249 guest rooms. The property is convenient to the Gare de Lyon station, a key travel hub and international gateway.Courtyard Hamburg City Located in the heart of Hamburg, this 276-room property will be just moments from the Central Station, and will be well-equipped to host a range of business and conference events, while catering to the needs of the passion-led business traveller.In addition to these two openings, Courtyard by Marriott expects to continue to grow its robust pipeline in Europe over the next two years:UK The UK market already boasts seven Courtyard hotels and is slated to further expand its portfolio with the addition of five hotels in key cities such as London, Glasgow and Oxford.France Following the opening of Courtyard Paris Gare de Lyon, the footprint in France is expected to grow to 10 hotels with eight in Paris.Germany The upcoming opening of Courtyard Munich Garching will pave the way for a further three properties anticipated to open in Hamburg, Munich and Darmstadt. Once open, these hotels will bring the Courtyard portfolio in this market to 18 hotels.Market Entries The brand is also expected to make its debut in numerous markets over the next two years, including Romania (Cluj-Napoca, Bucharest Floreasca), Armenia (Yerevan), Croatia (Split), Finland (Tampere), Iceland (Keflavik), Georgia (Batumi) and Macedonia (Skopje).John Licence, Vice President of Premium and Select Brands at Marriott International, Europe, said: "Our guests are passionate, hard-working and success-driven. As such, Courtyard by Marriott has adapted its growth strategy to offer more choices in new and convenient business hubs, combining innovative technology with style and comfort to meet the demands of the next generation of global business travellers."The accelerated growth of the brand is largely driven by franchise partners who recognise Courtyard as a dependable and proven product that offers quick entry to market, access to world-class global sales platforms and the backing of Marriott International's industry leading loyalty programmes."On one hand, owners see the brand continuing to evolve to meet the generational shift in how our guests work and travel today," said Carlton Ervin, Chief Development Officer at Marriott International, Europe. "On the other, they know they can count on our Europe-based development teams and in-house expertise in areas such as special planning, design efficiency and construction costing. This winning combination allows us to collaborate on new, adaptive re-use and conversion opportunities whilst still achieving speed-to-market."In early 2018, Courtyard announced a multi-year partnership with FC Bayern and became the official hotel partner for Germany's most popular and successful football club. The partnership now gives the 120 million members of Marriott's loyalty programmes Marriott Rewards, The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG) access to once-in-a-lifetime football experiences through Marriott Rewards Moments and SPG Moments. Experiences include access to a custom-built executive box offering fantastic views of the pitch in the world-renowned Allianz Arena.Courtyard by Marriott has been a leader in the select service category for over 30 years and today welcomes travellers in more than 1100 locations in over 50 countries and territories around the world.

A Divine World From Instant Snaps To Durable Memories Le Meridien Cyberport Unveils Its New Arrival Art

Marriott ·21 November 2018
Le Meridien Cyberport is proud to announce a collaboration with Hong Kong based Japanese artist Ichi Tashiro and French art curator Anais Meon for the hotel's Arrival Art project - a signature element of Le Meridien Hotels & Resorts.From the first moment a guest arrives at Le Meridien hotels, we want to ensure that they are initiated and engaged into the brand's passion for the arts. Created exclusively for Le Meridien Cyberport, Ichi's arrival art consists of a triptych of rounded-shape green canvas leading to a gigantic image collage. The high-impact art piece is the gate into Le Meridien Cyberport' space and le Meridien's brand mind-set.Ichi has chosen to use Instagram pictures from guests staying at Le Meridien Hotels all around the world for his collage. The snaps are transformed into an intriguing cluster of fantastic creatures. The variety of the piece will lead the guests to come closer to the frame, discover the diverse sceneries, observe the details, and engage with other travelers and hotel's associates.While the oversized 4-meters high collage is dominating and grabs the attention from the entrance, the triptych is recessed on the left side of the lift lobby, almost hidden at first, which creates a second level of mystery and discovery. The installation has been created in harmony with its environment: the blue halo around the three round canvas symbolizes the "cyber-space" of Le Meridien Cyberport which is integrated into an innovative digital community. The green colour of the triptych is used to represent the natural setting in which the hotel is located.The ensemble is called "Divine World". This is Ichi's own vision of the future, symbolizing Cyberport as a portal to another imaginative universe, extravagant and fabulous. The narrative of the triptych and the centrepiece embraces the 'Destination Unlocked' spirit of the Paris-born brand, which brings Le Meridien's core values Chic, Cultured, Discovery to life. "Recycling Art", as Ichi likes to name it, is his way to reflect on today's world: recycling, transforming and reshaping itself. Divine World is Tashiro's blend of Le Meridien's key brand elements, such as art and cuisine, with the local movie culture, the rise of the young generation and the futuristic Cyberport."I want to capture snapshots which have been uploaded on the social media sphere to create durable memories. This artwork unifies the photographs of wonderful moments from travelers and foodies staying at Le Meridien Hotels across the world. The larger the art piece, the more energy it brings" Ichi stated."Ichi's artwork fits Le Meridien very well. The collage of images from our brand's official Instagram account allows our curious and creative-minded travelers to discover the destination and culture through a different perspective. Ichi's art pieces are bizarre, fresh and avant-garde, they attract curiosity and bring emotions to all ages" said Pierre-Antoine Penicaud, General Manager of Le Meridien Cyberport.In addition, Ichi will be exhibiting more of his art at Umami Japanese restaurant and PSI bar until January 2019, including 300 miniature pieces, allowing guests to discover the diverse sceneries imagined by the artist. With Ichi's unique fashion of cutting and collages, his art creates an impactful scene that stimulate guests' arrival experience at Le Meridien Cyberport.Over 300 miniature pieces showing at Umami Japanese restaurant

Mic Drop: W Hotels Makes Music with Perfume Genius to Benefit Immigration Equality

Marriott ·20 November 2018
W Hotels Worldwide announced last week that the second phase of their newest music initiative, W Records, would feature Matador recording artist, Perfume Genius. Now track two and the accompanying music video with the rising star is available everywhere. "Not For Me," is Perfume Genius' cover of an emotional Bobby Darin song. The music video serves as Perfume Genius lead-singer Mike Hadreas' directorial debut. "It was very easy to see the visual world this song lives in," said Hadreas. "I could feel it even in the beginning of putting the music together. I imagined something warm and painterly but wrapped in alien gauze. Directing the video myself brought the song closer to my heart." "Not for Me," follows last week's release of the single "Alan (rework)." Both tracks are now available everywhere.W Records is once again reaching beyond the music to support a cause that both the W brand and artist hold dear. All W Hotels proceeds from the streaming of Perfume Genius' exclusive tracks with W Records will benefit Immigration Equality, the nation's leading LGBTQ immigrant rights organization. Immigration Equality was hand-picked by Perfume Genius as his charity of choice. The organization represents and advocates for people from around the world fleeing violence, abuse and persecution because of their sexual orientation, gender identity or HIV status."Immigration Equality is doing important work providing free legal services for LGBTQ and HIV-positive individuals that are seeking asylum in the U.S. - it's a hugely important cause to me, especially now," said Perfume Genius. "Like many generations before us, we still have many challenges facing us here in America, but also around the world. In over 80 countries being LGBTQ is still criminalized. It is vital that we as a nation and as a global community continue to fiercely support those that keep us moving forward. Everyone deserves a chance to be safe and free, it is a human right."Marriott International officially partnered with Immigration Equality in January 2018 to fund and support the "LGBTQH Asylum Program" which provides expert legal representation for vulnerable individuals seeking asylum in the U.S. who have fled their home country for fear of persecution due to their sexual orientation or gender identity. Marriott International supports Immigration Equality as part of the company's corporate social responsibility platform, Serve 360 (#serve360); the partnership is one way that the company pursues its global promise to Welcome All and Advance Human Rights."Working with Perfume Genius and Immigration Equality is an incredible opportunity to unite our passions for music and LGBTQ+ equality around the world," said Anthony Ingham, Global Brand Leader, W Hotels Worldwide. "Since the brand's inception we have been pushing the conversation around equality, visibility and inclusion. From our global Pride celebrations to our QUEER ME OUT speaking panels and LGBTQ+ guides for worldwide destinations we love, we are proud to be continuing the conversation, which is far from over. It's a true honor to be able to continue that work through our newest endeavor in the music space, W Records."Both Perfume Genius tracks were recorded at the W Sound Suite at W Seattle - Perfume Genius' (Mike Hadreas') hometown. Additional tracking took place at the legendary Robert Lang Studio in Shoreline, Washington where Nirvana made their last record. For "Alan (Rework)," Hadreas brought in an all-female string section.Listen to these W Records Releases:Amber Mark - "High On Your Love"Amber Mark - "Can You Hear Me (ReWork)"Perfume Genius - "Alan (Rework)"About W RecordsW Records is a record label and resource for artists selected by W Hotels and their music industry partners. From recording to release, W Records supports artists through every step of development, providing recording space, video shoot locations, mixing and mastering and finally, distribution of the new sound via live performances, streaming and vinyl production. Tracks for W Records are recorded, naturally, in W Sound Suites (the brand's signature, on-site recording studios) with four rising artists stepping up to the mic over the next year. Tracks from each artist will be released through W Records both digitally and via limited edition runs of vinyl which will be gifted to tastemakers, DJs and W fans as a throwback way to enjoy new/next music.Production NotesW Records is supporting emerging artists, and artists on the tipping point of worldwide fame with production, distribution, a fully-produced music video and a live performance. Each artist will lay down tracks in a W Sound Suite (either W Hollywood, W Barcelona, W Bali or W Seattle) and record a cover as well as an original track. Once the tracks are mixed and mastered, W will release 500 copies of limited-edition vinyl which will be sent to DJs, tastemakers as well as music-loving SPG/Marriott Rewards members. Each W Records artist will film a music video to accompany the release of his or her W-exclusive tracks. It will all culminate in an intimate live set for W guests and fans.The Liner NotesThe W brand's longstanding relationships with music industry partners, promoters, media and influencers will help W Records artists cut through an overcrowded market. Artists will also get direct exposure to more than 120 million members of Marriott International's loyalty programs, providing a huge audience from the start. W Records is in part overseen by Giant Step, the marketing agency that has created award-winning campaigns for brands like Intel, Samsung and ABSOLUT. Like W, Giant Step has a true passion for music and is a recognized brand within the industry having worked with many notable artists over the years including Amy Winehouse, Janelle Monae, Lady Gaga and Daft Punk. The W Records team and capabilities are similar to a small but powerful independent label. W Records is supported by both in-house and music-centric PR teams between THINK PR (W brand) and Grandstand Media, non-commercial radio promotion from co-sign, plus Giant Step's marketing team adding DJ, tastemaker and influencer marketing to the program's scope. Global distribution is provided by AWAL (Tom Misch, 3LAU) which connects W Records with audiences through top streaming services including Spotify, Apple Music, iTunes, Amazon, Google Play, and Deezer. This combination of a nimble label team with the marketing power of W Hotels and Marriott International creates a unique and exciting prospect for the artists working with W Records to amplify their sound on a global scale.Stay tuned for the next artist announcement from W Records. In the meantime, please visit W Hotels online to learn more about W and music, and follow along on social @WHotels. To book your own recording session at a W Sound Suite, visit: W Bali, W Barcelona, W Hollywood, W Seattle.
Article by Avukile Mabombo

The Celebrity Secret - Putting Cape Town On The A-list

Marriott ·15 November 2018
If you are the kind of person who likes nothing more than to cuddle up on the couch with the latest edition of your favourite tabloid to find out what the schlebz are getting up to, you'll know the answer to the question, 'What do Miley and Idris have in common?' The answer, of course, is Cape Town.Both have been spotted, along with another A-lister, Vin Diesel, exploring the city. Milla Jovovich, Meagan Good and T.I. are also in Cape Town shooting the movie Monster Hunter. Meagan and T.I. were seen partying at local club Coco a few weeks ago. Many A-listers come to Cape Town as a result of the city's renown as a shoot location, but they frequently return to enjoy more leisure activities. After all, it's a city where you can play all day and never tire of discovering new spots to uncover or fresh activities to enjoy.Spot the celebrity - our version of Where's WallyMiley is reportedly here as part of the filming of Black Mirror, currently one of the world's most popular series; she's been spotted at the V&A Waterfront - Africa's most-visited attraction - but it's certain that fans will be trying to figure out where she's most likely to turn up next. Will it be at Shimmy Beach Club? Perhaps in an express queue at the Table Mountain Aerial Cableway. Your guess is as good as mine.Michael Jackson is a global icon who adored Cape Town, so much so that he wanted to have a statue of himself put up here, but he didn't need to: his footprint here alone is indelible. But th e reverse is true, too: it doesn't matter how well-known you are, this city leaves a bigger imprint on you than you do on it.The film industry is central to our ongoing economic growth. From TV ads to feature-length movies or music videos, the many quirky locations and remarkable natural surroundings make an ideal backdrop to any production. Locals here have grown used to seeing crews rigging up streets to capture scenes, and, despite the film industry being somewhat seasonal, many Capetonians enjoy being sustained in jobs by the opportunities it offers. Wesgro stated early in 2018 that they'd generated close to R2 billion for the 2017/2018 financial year by wooing film industry productions, and that 2,449 full-time equivalent jobs have been created in the Cape. Couple those figures with the income generated by those industry visitors in hotels, restaurants and retail and the cash injection is even greater.Hotels here are used to the discretion required to host A-listers; it takes a special venue to host a wealthy, well-known person and their entourage. The days of rock stars trashing rooms are something of legend - we don't see that at all here - what we do see are universal travellers in awe of the city. They want to explore as any of us do, travelling like locals into the immersive experiences on offer. For the most part, they're happy to take a few selfies with fans when spotted out and about, and locals are quite charming when it comes to being around celebrities: we know them from our screens, so we're almost like old friends, and that's a heartwarming exchange to watch.Mention that Idris Elba is in town and you'll hear your friends sigh, longingly. It seems remarkable that these global superstars choose our city to visit, almost as if they're... normal.I believe that these kinds of visits are a fantastic means of marketing Cape Town to a wider audience, as are the productions that take place here. They form part of the mystical narrative that Cape Town is a special place, which, of course, it is. Why not head here this summer? You never know who you could bump into.

"The Stay" by Ritz-Carlton

Marriott ·14 November 2018
The program, which launched in June, invited emerging writers and directors to submit screenplays setting the scene for their take on "what happens next" after two actors enter a bustling Ritz-Carlton hotel lobby, check in and are shown up to their suite. A panel of five judges - featuring Academy Award-nominated director and writer Mike Figgis (Leaving Las Vegas), YouTube's head of content for the EMEA region Luke Hyams, Harper's BAZAAR UK digital editor Sarah Karmali, culture editor Tyler Coates, and Lisa Holladay of The Ritz-Carlton -selected five winning writer/director(s) who each received a fully-funded opportunity to develop, direct and produce their short film, bringing their creative vision to life. The winning directors each traveled to one of five international Ritz-Carlton properties - including the United Arab Emirates; Hong Kong; Lake Tahoe, Geneva, and Grand Cayman - to shoot their respective films.The Note, which was written and directed by Malcom Roy Greenhill and filmed at The Ritz-Carlton Hotel de la Paix, Geneva, was the first of the five films to be released. The remaining films will be released on a rolling basis, available to watch across Ritz-Carlton and Hearst digital channels and will soon be available to watch in-room at Ritz-Carlton properties as well.

Marriott International Expands "Culture Day" Program Worldwide In 2018

Marriott · 9 November 2018
Immersive Trainings Offer Hotel Staff and Corporate Customers Deep Dives into 13 Cultures, Underscoring Company's Aim to Welcome All, Elevate Customer Satisfaction and Drive BusinessNewest Culture Days: Native American and LGBTQMarriott International today announced the expansion of its groundbreaking Culture Day program aimed at fostering multicultural understanding to ensure welcoming environments at its hotels and increase guest satisfaction. Since Marriott founded the program in 2014, the company has hosted more than 50 Culture Day trainings in over 30 cities and eight countries. During 2018, demand for the program doubled as more hotels as well as corporate customers requested this training.Today, Marriott offers immersive training experiences for 13 countries and cultures: Brazil, China, Germany, India, Japan, Mexico, Middle East, Russia, South Korea and U.S., as well as curriculum around Jewish, LGBTQ and Native American cultures."As international travel grows worldwide and Marriott continues to expand into more countries and territories, embracing differences is more critical than ever to ensuring a warm welcome for all," said Apoorva Gandhi, Vice President of Multicultural Affairs, Marriott International. "Our Culture Day training programs provide associates with key insights and knowledge about customer cultures."During Indian Culture Day in Washington, D.C., participants experienced authentic henna application."We hosted the first-ever Culture Day training in Canada here in Calgary last year, and we saw the results firsthand," said Joseph Clohessy, General Manager, Calgary Marriott Downtown. "By improving our understanding of Chinese business protocols and cultural values, we were able to secure a major Chinese air crew client by offering the group services of particular value to them."Gandhi echoed this sentiment: "Participants typically leave confident with newfound insights that will help them more effectively understand and anticipate a guest's needs, which ultimately leads to better business outcomes and higher customer satisfaction."

Bumble and Moxy Hotels Partner to Launch 'BumbleSpot #attheMoxy' to Empower Meaningful Connections

Marriott · 8 November 2018
Bumble, the female-first networking app, and Moxy Hotels, Marriott International's playful experiential brand, have teamed up to launch 'BumbleSpot #attheMoxy' - fun, empowered locations at select Moxy Hotels nationwide where Bumble users can bring their connection from the digital sphere to real life. BumbleSpots are places that have been verified by Bumble as inclusive environments to meet your Bumble connections - across dating, friendship and professional networking. Moxy Hotels is Bumble's first nationwide partner to be designated as a BumbleSpot, and more BumbleSpot locations will launch across the United States and Canada over the next year.BumbleSpot #attheMoxy will officially launch in New York at the new Moxy Hotel in the Financial District on November 13th. The evening will be hosted by actress, philanthropist, and entrepreneur Jaime King with music by sisters and DJ duo Coco & Breezy. Events will follow in Chicago on November 15th with DJ and founder of Style Native Brandi Cyrus and Wells Adams, who will host their "Your Favorite Thing" podcast live onsite. The Denver event will be held on November 29th with model, activist, and founder of the "No Wrong Way Movement" Denise Bidot. Guests at the launch events, which are open to Bumble users, will have access to Bumble's famous Profile Doctors, who will help them get the Bumble profile seal of approval, inclusive of professional headshots taken onsite, and improv workshops with Moxy partner Upright Citizens Brigade to learn skills to break the ice on a Bumble connection. Five additional Moxy locations will participate in BumbleSpot offerings through the end of the year, including hotels in Seattle, New Orleans, Tempe, New York Times Square, and Minneapolis."At Bumble, we're more than just a dating app - we're a mission-driven platform that connects people across the most important relationships in their lives in love, friendship and business. We've worked so hard to cultivate a safe and empowering community online and we're always looking for opportunities to help our users bring those connections to life," said Andee Olson, director of partnerships at Bumble. "The idea for BumbleSpot is to create a network of physical locations across the US and Canada that support our mission to end misogyny and empower women in their relationships across all aspects of life. We're excited to launch BumbleSpot in partnership with Moxy Hotels and we're excited for the future of this program."Bumble users and Moxy guests visiting BumbleSpots through the end of the year will experience a number of fun offerings and benefits, including food discounts and a custom drink menu of 2-for-1 specialty cocktails from "My Fair Lady" to the "Stinger," for those who show the Bumble app upon ordering. Moxy's complimentary work spaces will also be available for Bumble Bizz users to empower the entrepreneur on the go. Additionally, there will be fun twists on some of Moxy's regular bar programming, such as giant Jenga with Truth or Dare quotes on Jenga bricks to break the ice."Moxy is a hotel centered around play. We believe you can discover more about a person in an hour of play than a year of conversation. What a better place to put down your phone and meet a connection face to face?" said Toni Stoeckl, Global Brand Leader, Moxy Hotels and Vice President, Distinctive Select Service Brands, Marriott International. "Many of us are connected to our phones and technology 24/7, so we wanted to work with Bumble to encourage people to feel empowered to take the plunge and reap the benefits of meeting a connection in real life. Moxy lobbies are designed to provoke you to play, providing the perfect setting to break the ice, whether it's a date, meeting a new friend or business connection."Bumble was first founded to challenge the antiquated rules of dating. Similarly, Moxy threw out the hospitality rulebook and challenged the status quo. Together, these two brands are a perfect match to encourage people to come out from behind their screens and take their digital connections into real life - whether that be a date, a friend or a business connection.Bumble is free and available to download in the App Store and Google Play.About Bumble:Since its launch in 2014, Bumble has grown to become one of the most relevant social networks worldwide. Today, Bumble, the "female first" app with over 42 million users, connects people across dating, friendship and professional networking. No matter the type of relationship, women make the first move on Bumble. Bumble recognizes the importance of relationships and how crucial they are to a healthy, happy life. They've built their platform around kindness, respect, and equality - and their users play an important part in that. Bumble holds its users accountable for their actions and has zero tolerance for hate, aggression or bullying. Bumble is available in 160 countries. Since 2014, Bumble has facilitated over half a billion women-led first moves and over five billion messages sent. Bumble is free and available in the App Store and Google Play.

Marriott International Announces Amy McPherson to Retire as President of Europe

Marriott ·31 October 2018
Marriott International, Inc. (NASDAQ: MAR) announced today that Amy McPherson, President and Managing Director of Europe, which encompasses the United Kingdom, Ireland and Continental Europe, will retire from the position effective the end of March 2019. McPherson, who has been with the company for 32 years, is leaving to pursue two of her passions: nurturing a start-up business in the UK, of which she is a principal investor, and spending more time with her family in the United States.Amy McPherson, President and Managing Director of Europe, Marriott International, Inc."It's hard to imagine life at Marriott without one of its most accomplished, home-grown leaders," said Arne Sorenson, President and Chief Executive Officer, Marriott International. "Amy leaves an impressive track record of accomplishment. Under her leadership, Marriott has moved from number 10 in total rooms distribution in Europe to number 2 today - an achievement made all the more impactful because it happened against the backdrop of some of the most complicated economic and geopolitical times in Europe's history. Amy has been a remarkable leader for Marriott in Europe - an incredible steward of our culture, the driving force behind our growth and innovation and a consummate professional. She will be missed."McPherson joined Marriott in 1986 and progressed through a succession of key positions that included Vice President of Finance and Business Development, Senior Vice President of Business Transformation and Integration, and Senior Vice President of Revenue Management. This led to her promotion to Executive Vice President of Global Sales and Marketing, with responsibility for the company's global and field sales, marketing, Marriott Rewards, revenue management, e-commerce, worldwide reservation sales and customer care, and sales channel strategy and analysis. In 2010, McPherson was promoted to her current role leading Marriott's business in Europe.McPherson has put together an exceptional team and organization in Europe and her achievements during her almost 10-year tenure include more than doubling the size of the business, launching the AC and Moxy brands globally, and completing the successful integration of SPG associates and hotels in Europe.McPherson will remain with the company through the first quarter of 2019 helping with the transition. The company anticipates announcing McPherson's successor shortly.
Article by Avukile Mabombo

Making The Most Of Music In Hospitality

Marriott ·23 October 2018
There's the open road, your boot is packed and you're heading out to where the office WhatsApp group can't interrupt you: you may have spent a couple of hours curating a playlist with some choice road trip sounds, and as you turn onto the freeway, you can't help but tap along on the steering wheel. Music is a fantastic element of any great holiday, creating its own memories along with the spaces you see and the experiences you enjoy. Hotels have a special way of ensuring the holiday mood continues, too.Delivering those vacation vibesHotel groups are fully aware of the role music plays in providing a great guest experience. According to Hugh McIntyre, music has been shown to be one of the things that 18-34-year-olds value the most, and brands of all kinds are looking for innovative ways to incorporate music into their marketing plans. Larger hotel groups have adopted systems that allow for the same music to be played across their properties to give a unified branding experience, and this approach also allows those hotel groups to refine their target marketing.Music specialists Soundtrack Business recognize the value of music, but they also state that it's not simply about choosing a great playlist. They point out that in a hotel, for example, there are many different environments: there are the lobby and lounge, bars, the restaurant and the pool or spa areas. Besides this, you have different audiences - a conference crowd is different to an after-work drinks crowd, a lunch crowd or a dinner group. Sometimes your audience is just there to chill.You can seldom please all of your guests with one continuous stream of music, so how can you develop a style that works? First of all, you take into account the mood and time of day. It depends on what your guest's expectations are, for a start, and it must take into account the overall image you want your property to project.You don't expect to walk into a swanky, fine dining hotel restaurant and hear Eminem blasting over the sound system, you'd more likely want to hear something more mellow and appropriate to the occasion. Investing in the right sounds is important since you're effectively broadcasting music. Some kinds of music are timeless, but if you want to market to a younger crowd, you'll need to update what's on offer regularly.Your hotel likely offers free Wi-Fi as a matter of course, but does it provide access to playlists on streaming services? That's a great way of tapping into your guest's musical tastes.Tapping into the energy of live musicPart of a great holiday experience can be enjoying the flavor of local music, and having musicians playing at events staged in hotels can add great value for guests. Indeed, it also contributes to supporting local artists who need every opportunity they can get to hit the stage and reach new audiences. Recently, Marriott International launched Marriott Moments, a programme that offers members of its Marriott Rewards programme the opportunity to enjoy bespoke experiences. One of the first Marriott Moments in South Africa was the chance to enjoy local legends Mi Casa as they staged a private performance. Their global appeal has a way of creating that perfect mood.What's your preferred holiday vibe? It could depend on who you're with - family, friends, a loved one. Some of my favorite holiday soundtracks are filled with Sun-El Musician, PartyNextDoor, Davido, SZA and DJ Maphorisa, but I am not averse to throwing on some old school jams from TKZee, Michael Jackson or The Temptations. The point is to keep stretching your musical tastes by exploring new sounds, even as you explore new places.

Antonia Hock, Vice President of The Ritz-Carlton Leadership Center, Named to 2019 Luxury Daily Top 25 Women to Watch List

Marriott ·17 October 2018
Luxury Daily, the world's leading luxury business publication, has named Antonia Hock, Vice President of The Ritz-Carlton Leadership Center, to its 2019 Top 25 Women to Watch in Luxury list. Luxury Daily annually honors select women executives who show the potential to make a difference in the luxury business in the year ahead.Hock, a global expert on customer experience and the luxury experience economy, has led business units across many industries to drive award-winning innovation, double-digit sustainable growth, and exceptional customer experience throughout her career.In her current role as the head of The Ritz-Carlton Leadership Center, Hock and her team create innovative strategies that drive competitive advantage for some of the largest brands in the world. By leveraging the best practices and processes of The Ritz-Carlton to implement talent experience transformation, architect innovative customer experience, and craft sustainability strategies, The Ritz-Carlton Leadership Center is poised to drive significant impact across the luxury segment in 2019.Hock, who will continue to focus on leading the market in luxury experience innovation, expects to see emphasis on a customer journey that leverages personalization, anticipation, and creating wow moments across every channel in the year ahead.Under Hock's leadership, the Leadership Center has experienced year-over-year growth and is currently on track to expand its delivery capability on every continent in 2019.

Marriott Doubles Commitment to Youth in Europe

Marriott · 8 October 2018
Marriott International in Europe announced today that the company's goal of providing career development opportunities to young people in Europe has been doubled to reach 40,000 by 2020. This pledge to provide career and training opportunities reflects the company's ongoing commitment to 'putting people first' and follows the company's growing footprint in Europe. Today's announcement coincides with the start of Marriott's annual You Eat, We Give fundraising campaign which aims to raise EUR400,000 for youth charities across Europe in 2018 in order to support more young people into independent lives and careers.Since 2015 Marriott International in Europe has offered more than 22,000 training opportunities, in the form of work experience placements and apprenticeships, giving young people an invaluable first step into employment and exposure to an array of professional expertise and stimulating experiences. A further 10,000 young people have been hired directly into jobs with Marriott.The 2020 goal sits at the heart of Marriott's World of Opportunity initiative, an ambitious scheme to find and nurture the wealth of talent that currently lies untapped in 15-24 year olds throughout Europe. Working in partnership with The Prince's Trust in the UK and SOS Children's Villages in the rest of Europe, Marriott's World of Opportunity training courses develop both employment skills and "life skills" that help young adults from challenging backgrounds take their first step into work and independent living. This initiative supports the company's sustainability and social impact platform, Serve 360: Doing Good in Every Direction, and its commitment to Empower Through Opportunity."Hospitality presents so many opportunities for young people and World of Opportunity is an open door for them to gain top-quality training, confidence and invaluable life skills in a supportive and dynamic environment." said Amy McPherson, President & Managing Director, Marriott International, Europe. "That is why we are so pleased to be able to strengthen our commitment to youth employment by extending training opportunities to even more young adults in Europe."Marriott's World of Opportunity programme aims to help young people prepare to join the labour market regardless of background or level of experience. Of the more than 22,000 training opportunities already created, 63% were taken by young people who were preparing for their first job and included recent university graduates joining Marriott's Voyage programme, while 37% were taken by young people who had been unemployed or were not attending formal education programmes such as school, university or apprenticeships. In both cases the training was designed to help these young people prepare for work with core job and life skills.A major initiative that contributes to Marriott's fundraising efforts is its annual You Eat, We Give campaign that promises PS1, EUR1 or the local equivalent for every lunch and dinner served at participating properties during September and October. In 2017, the campaign achieved a total of EUR365,000 bringing the total of funds raised since it launched in 2012 to more than EUR2 million.Marriott's aim is not just to employ talent within Europe but to help equip young people with the skills and confidence to make the move into work, whatever that might be. Since 2015, it has provided young people nearly 1 million hours of work experience in more than 200 hotels across Europe.Furthermore, Marriott's commitment to youth employment extends to supporting charitable partners with cash and in-kind donations to support a variety of programmes and initiatives. Since its World of Opportunity programme launched in 2012, more than EUR2.1 million cash and EUR1 million in-kind has been donated to its charitable partners along with more than 60,000 volunteer hours.

Le Meridien Launches Scent of Summer with MALIN + GOETZ

Marriott · 3 October 2018
Paris-born Le Meridien Hotels & Resorts today introduced a new signature scent by MALIN+GOETZ exclusively for the brand, capturing the elusive sentiment of summer with a nostalgic nod to the glamorous travel of the 1960s. Aptly named LM002 for airplane tail numbers, the alluring scent will be featured in the public spaces of more than 100 Le Meridien Hotels globally and will be available to purchase as a candle beginning today."No matter where you are from or where you are traveling, the idea of summer connotes a sense of slowing down and savouring the good life - a mentality that we celebrate at our hotels year-round," said George Fleck, Vice President of Global Brand Marketing & Management, Le Meridien Hotels & Resorts. "We are delighted to continue working with MALIN + GOETZ, who share our passion to inspire travellers to explore the world in style, and think that LM002 is sure to seduce our guests' senses, beckoning them to stay with Le Meridien - whether their travels take them to Barcelona or Bora Bora, Santa Monica or Seoul.""Scent has the unique ability to evoke memories and transport us to a different time and place, which makes MALIN + GOETZ the perfect travel companion for Le Meridien," said Andrew Goetz, Co-Founder, MALIN + GOETZ. "We were inspired by a moment in time: 1969 on the French Riviera, when the sun lounges on the horizon and linen shirts flow in the balmy breeze of a late summer day; and we are delighted to have captured the brand's rich history and its light-hearted sophistication in one olfactory experience."Poised to be a distinctly memorable fragrance experience for guests, LM002 is inspired by coastal roads throughout the Mediterranean and open-air markets in the French Riviera - surrounded by Atlas cedar wood and Neroli blossoms. The new signature scent features rich notes of black amber from Saint-Tropez; musk and sandalwood bark that harken back to vintage cars that cruise along La Croisette; Caviar lime and Provence cypress that evoke an evening in Antibes; and fig, star jasmine and freesia that whisper Bientot as Summer meets Autumn. To visualize the intangible allure of the scent and its sense of time and place, Le Meridien tapped Marie Doazan, a native to the South of France, to create a series of contemporary classic illustrations, which will be featured on the brand's website, social media and more.LM002 perfectly complements the brand's new global programme entitled Au Soleil: Summer Soirees by Le Meridien, a series of events that aims to transport travellers and celebrate the effervescence of summer. Embodying the idea that the sun never sets on the jet set, these soirees will chase the sun around the globe, from Monaco to Mauritius. Soirees will occur nightly, weekly or at celebratory moments throughout the summer months in both northern and southern hemispheres, in destinations as diverse as Split and Seoul, Nice and New Orleans. Guests visiting Le Meridien hotels can expect to discover the playful glamour of the brand with refreshing rose cocktails; a modern twist to the iconic game of Backgammon; and exclusive playlists from French Bossa Nova collective Nouvelle Vague, Le Meridien's global music partner.The launch of LM002 follows on the heels of the global partnership between MALIN + GOETZ and Le Meridien Hotels to debut a global bath amenity programme, introducing a suite of premiere bath essentials in travel-friendly sizes, specifically chosen to complement any skin and hair care regimen while on the road.LM002 will retail as a 2.35oz. candle for usd $20 on For more information, please visit:

Marriott International Expands Homesharing Pilot

Marriott · 3 October 2018
Marriott International (NASDAQ: MAR) today announced the expansion of its homesharing pilot to include Paris, Rome and Lisbon in addition to London. Beginning today, travelers can choose from more than 340 properties across four European markets with the ability to earn and redeem points across Marriott's award-winning loyalty platform, including Marriott Rewards and Starwood Preferred Guest (SPG). This follows on the heels of a 5-month pilot initiated earlier this year in collaboration with Hostmaker, a London-based home rental sharing management company."Following the positive customer feedback from our pilot in London, we are excited to extend Tribute Portfolio Homes to new markets together with Hostmaker," said Adam Malamut, Chief Customer Experience Officer, Marriott International. "We are always innovating to meet the evolving needs of travelers, and expanding into homesharing is an opportunity to deepen relationships with our most loyal guests by delivering new experiences designed to reflect how they travel."Broadening the reach of Tribute Portfolio Homes to Paris, Rome and Lisbon, Marriott International extended its collaboration with Hostmaker, which currently operates in these European cities, to identify and curate a portfolio of homes that complements the quality, aesthetic and service values of Marriott. Homes are chosen based on their overall design, functionality and location. Having also met high quality, safety and security standards, selected properties feature 1- bedroom or more, full kitchens and in-unit laundry. Guests also have access to 24/7 support as well as an in-person welcome/check-in experience through Hostmaker.Tribute Portfolio Homes allows travelers to experience destinations with a new and local lens. Residences are as diverse as: a 3-bedroom Parisian atelier with floor-to-ceiling French doors and views of the Eiffel Tower; an impeccably designed, Italian mid-century style apartment on a charming street in Rome; a minimalist yet rustic home in the vibrant heart of Lisbon; and a bright and airy flat in London with a chef's kitchen, reading nook and multiple, well-appointed bedrooms."The introduction of Tribute Portfolio Homes into some of Europe's most celebrated cities enables us to provide travelers with an even greater choice of accommodation along with the reassurance of Marriott International's exacting design standards, world-class loyalty programs and commitment to customer service," said Belinda Pote, Chief Sales & Marketing Officer, Europe, Marriott International. "The London pilot complements our current hotel portfolio and drives incremental business. We look forward to expanding our homesharing offering to Paris, Rome and Lisbon."With its powerful pilot in London, Marriott International found that travelers are drawn to Tribute Portfolio Homes for the curated selection of homes, ease of booking, and service level. Some insights from the pilot include:- Staying longer: On average, guests stayed more than 2x the typical hotel length of stay- Needing more space: Most guests sought units with multiple bedrooms and were appreciative of features such as full kitchens and in-unit laundry.More than 75% of guests staying at Tribute Portfolio Homes were traveling for leisure with friends and family or extending business travel to include their friends and family; and overall, the pilot indicated that Tribute Portfolio Homes resonated with loyalty members."We are very excited to bring Hostmaker's experience of operating in Paris, Lisbon and Rome to Tribute Portfolio Homes," said Nakul Sharma, CEO and founder of Hostmaker. "These brilliant destinations were the natural next step for a European expansion, and we can't wait to welcome guests into our homes."Guests can book directly on as well as Homeowners with premium homes in London, Lisbon, Paris or Rome can go to to learn about the consideration and listing process for Tribute Portfolio Homes.

Aloft Hotels And Universal Music Group Announce 'Project: Aloft Star' Americas Finalists

Marriott · 3 October 2018
Aloft Hotels, in partnership with Universal Music Group & Brands (UMGB), the brand strategy division of Universal Music Group (UMG), today announces the three finalists of the Americas chapter of the global Project: Aloft Star artist discovery competition. The competition from Marriott International's hotel brand for music lovers and music makers and the accompanying Project: Aloft Star Tour, a five-city international tour of UMG's emerging artists, is part of Marriott International's global partnership with UMG, the world leader in music-based entertainment, which has evolved to include a focus on emerging talent.After receiving a record number of entries, the finalists in this year's competition include solo artist Camden, indie pop band The Eiffels and sister duo guitar act REYNA, who will now receive individual mentoring sessions from X Ambassadors, this year's Project: Aloft Star mentors. The contestants will then perform in front of a panel of industry judges at the Project: Aloft Star Tour finale event at Aloft Austin Downtown on November 1 to compete for the coveted prize which includes:- An opportunity to record a single at the legendary Capitol Studios in Hollywood- Mentoring from UMG's executives which will include help selecting a song to record- 500,000 Rewards points redeemable for Marriott International hotel stays and other experiencesA winner will be chosen from a combination of public votes and the panel of judges' scores, which includes representatives from UMG, Aloft Hotels and live music discovery platform Bandsintown. From today through October 22, music fans are encouraged to vote for their favorite artist at Aloft Star Finalists:Camden-Camden is an American piano player, singer, and songwriter within the electronic pop/soul genre. His most recent release, 'Friend' combines moody electronic pop vibes with syncopated dance rhythms. Camden, having grown up heavily influenced by jazz and soul, is currently working on new music that combines those genres with ambient electronic sounds. Camden is also noted for his innate songwriting ability which has put him in rooms with international pop artists and DJ's alike. His original single 'Grow Old With Me - Stripped Version' keeps climbing after exceeding 235,000 streams on Spotify.The Eiffels-After their spot on the Vans Warped Tour, and seeing their music featured in television shows (MTV's Are You The One?, The Only Way is Essex), and video games (Rock Band 4), The Eiffels return with the same diabolically catchy hooks and an even bigger sound.The week of its release, their debut EP was hailed by Baeble Music as an 'opening salvo that any band would dream of' and was the 15th most added record on U.S. college radio. They've since seen spins from major radio stations like Los Angeles' KROQ and KLOS, and San Diego's 91X and Z90.REYNA-Milwaukee-by-way-of-Texas sister-duo REYNA comprised of Vic Banuelos and Gaby Banuelos first appeared with their shimmering 80s inspired pop debut single 'Spill Your Colors', attracting over 20K streams in its first day. Since then REYNA has released a series of singles which have so far garnered over 3 million combined streams on Spotify to date. It wasn't long before they were opening for the likes of CHVRCHES, Death Cab for Cutie, KESHA, Coast Modern and The Naked and Famous. Featured on Billboard's 12 LGBTQ Artist to Discover During LGBTQ Pride Month and Beats 1/Apple Music Chart Show sparkling declaration that REYNA has arrived."This diverse group of finalists is the reason we developed Project: Aloft Star - to give all types of vibrant, emerging talent the platform to be recognized," said Toni Stoeckl, Global Brand Leader, Aloft Hotels, and Vice President, Distinctive Select Brands for Marriott International. "Being able to support music makers in a way that could change the trajectory of their life is what makes this year's Project: Aloft Star program truly special. What's more, the program also gives our music lover guests a moment of discovery when they travel by giving them the opportunity to get up close and personal with the next big thing in music.""We're proud to partner with Aloft Hotels on this endeavor to discover fresh new musical acts while giving our existing emerging artists the opportunity to reach new fans across the country through the Project: Aloft Star Tour. We look forward to having the opportunity to work with the Project: Aloft Star winner," said Mike Tunnicliffe, EVP Business Development & Brand Partnerships, UMG.As a truly global hotel brand, concurrent Project: Aloft Star competitions are running in Europe, the Middle East & Africa and Asia Pacific.Aloft Hotels has been an incubator for emerging musical talent for a decade. Aloft Hotels are in thriving music destinations, welcoming touring musicians with special discounted artist rates, the opportunity to use the W XYZ bar as a performance space for free, and a musicians' guide featuring everything from where to dine late-night after a gig, the best nearby affordable recording studio, where to purchase guitar strings, and more to hit the right note for each stay.Project: Aloft Star TourTo inspire emerging talent to enter this year's competition, Aloft Hotels has been taking some of UMG's hottest breakthrough artists on the road, hitting some of the great music cities to host intimate music performances in the brand's signature W XYZ bars. The free performances kicked off with Years & Years in Philadelphia on June 23, and continued in four other locations, including Tank & the Bangas in New Orleans on August 9, Bea Miller in Asheville on August 21, Stanaj and Fatima Pinto in Costa Rica on September 14 and BANNKsRS in Denver on October 17. At each tour stop, fans are able to collect an exclusive custom memento poster featuring art created by New York designer and illustrator Sophia Chang.While the tour is open to everyone to join, the best way to experience it is as a member of Marriott's award-winning loyalty programs Starwood Preferred Guest (SPG) and Marriott Rewards. Special member benefits include artist meet and greets and destination packages, available for redemption with Starpoints and Marriott Rewards points through SPG Moments and Marriott Rewards Moments.UMG and Marriott International PartnershipSince UMG and Marriott International first started working together in 2015, the global partnership has grown to encompass Marriott's expanded portfolio and has come to life through concerts showcasing UMG's premiere talent at Marriott properties across the globe, most recently at an emerging female-led artist showcase at Aloft Austin Downtown during the 2018 South by Southwest (SXSW) Conference and Festivals.For further details on the Project: Aloft Star competition and tour, please visit


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