Atlanta, Continuing Shiji Groups' strategy to service customers locally in region, Shiji is adding a new Professional Services team to consult on and support leading proprietary and third-party hotel and restaurant technologies in the Americas.
Shiji's Professional Services team will focus on Property Solutions Support Services, Project Management and Consulting Services. Lead by a team of subject matter experts with application experience averaging more than ten years each; Shiji's Professional Services team provides critical support when needed. The team consists of 40+ trained experts in all levels of hotel software systems support for PMS and POS services.
The objective is to provide fast, affordable support solutions without compromising the service, quality or consistency for critical hotel operations systems. The support team is located across the US with the ability to support all America's time zones.
"We believe 24/7 support by local experts is a value add that any hotel will want. The Professional Services team is made up of experts who have been in the hotel systems services industry for decades and can address any issue.", said Greg Berman, COO America's for Shiji US.
Shiji's Professional Services team assists properties and chains of all sizes with upgrades, new installations, training, backup solutions and interfaces. All projects are guided by a dedicated project management team to ensure on time delivery.
Systems are critical to hotel operations, having an experienced Professional Services team on hand to help at any time ensures hotels have no lost business and can keep servicing their guests 24/7.
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 4,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants and 400,000 retail outlets.
Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests, to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their customers and guests. For more information, visit: shijigroup.com