Hock, a global expert on customer experience and the luxury experience economy, has led business units across many industries to drive award-winning innovation, double-digit sustainable growth, and exceptional customer experience throughout her career.
In her current role as the head of The Ritz-Carlton Leadership Center, Hock and her team create innovative strategies that drive competitive advantage for some of the largest brands in the world. By leveraging the best practices and processes of The Ritz-Carlton to implement talent experience transformation, architect innovative customer experience, and craft sustainability strategies, The Ritz-Carlton Leadership Center is poised to drive significant impact across the luxury segment in 2019.
Hock, who will continue to focus on leading the market in luxury experience innovation, expects to see emphasis on a customer journey that leverages personalization, anticipation, and creating wow moments across every channel in the year ahead.
Under Hock's leadership, the Leadership Center has experienced year-over-year growth and is currently on track to expand its delivery capability on every continent in 2019.
About Marriott International, Inc.
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,000 properties in 30 leading hotel brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company now offers one travel program, Marriott Bonvoy™, replacing Marriott Rewards®, The Ritz-Carlton Rewards®, and Starwood Preferred Guest®(SPG). For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram.