Hospitality Communications in a Time of Coronavirus: Tips for Maintaining Trust and Engagement
Hospitality Communications in a Time of Coronavirus: Tips for Maintaining Trust and Engagement

Boston University - Boston Hospitality Review · 24 Mar

The last three weeks have been like no other in our lifetimes. Watching the world of travel, hotels, restaurants and hospitality in general, turn ups

It's 2020 and Restaurant Strategy Has Just Been Changed Forever: Convenience Seekers vs. Experience Seekers
It's 2020 and Restaurant Strategy Has Just Been Changed Forever: Convenience Seekers vs. Experience Seekers

Boston University - Boston Hospitality Review · 13 Feb

By Christopher Muller The restaurant industry is undergoing a tectonic shift as 2020 begins. Traditional segmentation is evolving from the supply sid

Fragments of The Past: The Art of Naming Dishes
Fragments of The Past: The Art of Naming Dishes

Boston University - Boston Hospitality Review · 13 Feb

By Peter Szende and Namrata Sridhar From the start, menus have been a customer's first impression into the restaurant's culinary experience.

How Can Single-Unit Restaurants Strive for Powerful Online Presence?
How Can Single-Unit Restaurants Strive for Powerful Online Presence?

Boston University - Boston Hospitality Review · 20 Mar

With the age of technology in full swing and the use of social media at an all-time high, digital marketing is not only recommended, but also necessa

My Head in the Clouds (computing): A Case Study of a Restaurant Group Embracing Off-Site Technology
My Head in the Clouds (computing): A Case Study of a Restaurant Group Embracing Off-Site Technology

Boston University - Boston Hospitality Review · 31 Oct

I am a restaurateur. I’m behind schedule. Again. Not because I am disorganized or have too much to do, more so because I have a hierarchy of tasks th

Creating Community One Meal at a Time
Creating Community One Meal at a Time

Boston University - Boston Hospitality Review · 31 Oct

Doctors heal. Professors educate. Psychologists listen. Entertainers excite. I get to do all of the above, on stage each night, as I serve dinner. Th

Restaurant Delivery: Are the 'ODP' the Industry's 'OTA'? Part II
Restaurant Delivery: Are the 'ODP' the Industry's 'OTA'? Part II

Boston University - Boston Hospitality Review · 31 Oct

In Part 1 of this analysis of the restaurant delivery system we looked at the owner/operator models which still offer some measure of control over pr

Restaurant Delivery: Are the 'ODP' the Industry's 'OTA'? Part I
Restaurant Delivery: Are the 'ODP' the Industry's 'OTA'? Part I

Boston University - Boston Hospitality Review · 31 Oct

The entire restaurant industry, from the simplest quick service joint to the most complex fine dining jewel, is caught in a veritable frenzy of deliv