Rescuing Roomservice with In-Room Tablets
Rescuing Roomservice with In-Room Tablets — By Kevin Bidner

HCN The Hotel Communication Network Inc. · 10 Mar

Roomservice operations is a real pain in the asset. Current models operate at a loss as guest complaints about long wait times, subpar food, and high prices continue to rise. Despite their displeasure, guests are still demanding some type of in-room dining option, even if it comes from Grab-and-Go Marketplaces or an online ordering and delivery service like Uber Eats. For hotels striving to maintain their full-service status, either option is a big step down in terms of the guest dining experience, and both require guests to inconveniently go to the lobby to retrieve orders that typically can't be billed to the room.