Contactless Self-Services Are Here to Stay After COVID-19
Contactless Self-Services Are Here to Stay After COVID-19 — By Linchi Kwok

CAL Poly Pomona · 27 Aug

The new COVID-19 cases finally showed signs of declines across the U.S., but definitely, we should still take cautionary measures to avoid another wave of infections. Now, some people have already claimed that this pandemic would forever change the travel industry.

"Travel, as we knew it, is over," but there are hopes still
"Travel, as we knew it, is over," but there are hopes still

Linchi Kwok - A Hospitality Professional · 30 Jun

Airbnb co-founder Brian Chesky talked about the future of travel in a CNBC interview last week. He stated: "Travel, as we knew it, is over. It doesn'

The benefits of "free" stuff (by Shanti Huang)

Linchi Kwok - A Hospitality Professional · 20 May

As the front desk receptionist conversed with my parents in the lobby of the Luxor Hotel, I distinctly remember her exclaiming at the 5 Guys soda cup

Burger King's different approach to marketing campaigns (by Michelle Shintaku)
Burger King's different approach to marketing campaigns (by Michelle Shintaku)

Linchi Kwok - A Hospitality Professional · 19 May

In February, Burger King launched a new marketing campaign that caught the eye of the audience and other companies. The marketing campaign featured B

We are in this together (by Konica Chhin)

Linchi Kwok - A Hospitality Professional · 18 May

It's no secret that the hospitality industry has been hit hard with the current pandemic we are dealing with. From vacant hotel rooms to empty restau

How Panera built revenue amid COVID-19 (by Valerie Wendlandt)

Linchi Kwok - A Hospitality Professional · 18 May

Recent statistics show that over 40% of all restaurant transactions have declined since the end of March. Though delivery and takeout options have se

Delivery services are getting a boost during the COVID-19 recession
Delivery services are getting a boost during the COVID-19 recession — By Linchi Kwok

CAL Poly Pomona · 26 Mar

The impact of COVID-19 is devastating. Now, it is not a question of whether the coronavirus pandemic will cause a global economic downturn. The damage has made. It is about how much the economy will shrink.

Will the coronavirus outbreak cause a global economic downturn?
Will the coronavirus outbreak cause a global economic downturn?

Linchi Kwok - A Hospitality Professional · 26 Feb

The COVID-19 coronavirus outbreak, also known as Wuhan pneumonia, is at the turning point from an epidemic to a pandemic. According to the update at

An insight into why you shouldn't let your teamwork sick
An insight into why you shouldn't let your teamwork sick

Linchi Kwok - A Hospitality Professional · 18 Jan

How often do people call in sick to work? I read an article on HRDrive.com entitled, "The death of the sick day: 90% of employees come to work ill".

What to expect for 2020 in hospitality and tourism
What to expect for 2020 in hospitality and tourism — By Linchi Kwok

CAL Poly Pomona · 18 Dec

Are you ready for the holiday season? Are you excited about 2020 and a new decade too?

Want oven-fresh delivery food? A new startup makes it possible
Want oven-fresh delivery food? A new startup makes it possible

Linchi Kwok - A Hospitality Professional · 14 Sep

Many consumers love ordering food online to have it delivered to their home. Food delivery has become a big business for restaurants and grocery stor

McDonald's eliminates its CMO and forms a new partnership with DoorDash: What is the future of marketing and delivery business?
McDonald's eliminates its CMO and forms a new partnership with DoorDash: What is the future of marketing and delivery business?

Linchi Kwok - A Hospitality Professional · 1 Aug

McDonald's just announced a new organizational structure in its marketing division and a new partnership with DoorDash.

Is today's market too tough for upscale restaurants?
Is today's market too tough for upscale restaurants?

Linchi Kwok - A Hospitality Professional · 22 Jul

Operating a restaurant is never easy, but is it particularly challenging for upscale restaurants?

Is Amazon exiting the restaurant food delivery business for good?

Linchi Kwok - A Hospitality Professional · 20 Jun

Amazon Restaurants, a food delivery app like UberEats, will officially close on June 24.

Going Green: Are restaurant owners, managers, and consumers on the same page?
Going Green: Are restaurant owners, managers, and consumers on the same page? — By Linchi Kwok

CAL Poly Pomona · 23 Apr

"Americans crave foods that not only nourish them but also help sustain the planet."

From the streets and into your stomach: How international street food is quickly increasing in popularity (By Vanessa Gorgonia)

Linchi Kwok - A Hospitality Professional · 18 Dec

Are you thinking about the next food trend you should try? Grab all of your foodie friends and find some street food! More and more people are liking