The effects of consumer experience and disconfirmation on the timing of online review: Field evidence from the restaurant business
The effects of consumer experience and disconfirmation on the timing of online review: Field evidence from the restaurant business

International Journal of Hospitality Management · 27 Jul

This study investigated the effects of consumer experience and disconfirmation on the timing of online reviews. Based on a unique dataset of restaura

Does a minimum wage increase endanger restaurant jobs? Examining the role of franchising
Does a minimum wage increase endanger restaurant jobs? Examining the role of franchising

International Journal of Hospitality Management · 29 Jun

This study examined the effect of federal minimum wage increases on the U.S. restaurant industry.

Acquisitions and shareholders' returns in restaurant firms: The effects of free cash flow, growth opportunities, and franchising
Acquisitions and shareholders' returns in restaurant firms: The effects of free cash flow, growth opportunities, and franchising

International Journal of Hospitality Management · 27 Jun

The purpose of this study is to examine the concurrent effects of free cash flows, growth opportunities, and franchising on restaurant firms' returns

If memory serves: The effect of restaurant servers' memorization and muddling of orders
If memory serves: The effect of restaurant servers' memorization and muddling of orders

International Journal of Hospitality Management · 21 Jun

The three experiments presented here examined the effectiveness of restaurant servers who memorize customers' orders rather than writing orders down.

Using consumer opinion to define New World fine wine: Insights for hospitality
Using consumer opinion to define New World fine wine: Insights for hospitality

International Journal of Hospitality Management · 11 Jun

An online survey was conducted with Australian wine consumers (n = 349) to define Australian fine wine based on sensory attributes, grape variety, wi

A holistic view of the service experience at coffee franchises: A cross-cultural study
A holistic view of the service experience at coffee franchises: A cross-cultural study

International Journal of Hospitality Management · 8 Apr

Service quality alone is no longer a sustainable advantage in today's competitive hospitality industry, and marketers are paying more attention to st

Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness
Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness

International Journal of Hospitality Management · 1 Feb

In today’s market, firms expect customers to not only consume their offerings, but also to market these offerings indirectly through different engage

Hidden restaurant sanitation inspection results: A weekday and monthly examination of reported data
Hidden restaurant sanitation inspection results: A weekday and monthly examination of reported data

International Journal of Hospitality Management · 10 Jan

Publication date: May 2019 Source: International Journal of Hospitality Management, Volume 79 Author(s): Jorge Ridderstaat, Bendegul Okumus. This stu

The role of a high-quality restaurant in stimulating the creation and development of gastronomy tourism
The role of a high-quality restaurant in stimulating the creation and development of gastronomy tourism

International Journal of Hospitality Management · 18 Dec

The aim of this research is to determine the role played by a Michelin-starred restaurant, such as El Celler de Can Roca, in stimulating the creation

Determinants of success of restaurant crowdfunding
Determinants of success of restaurant crowdfunding

International Journal of Hospitality Management · 14 Dec

This study explores the determinants of restaurant crowdfunding success, inspired by success determinants found in independent restaurant literature.

Does managerial ownership influence franchising in restaurant companies?
Does managerial ownership influence franchising in restaurant companies?

International Journal of Hospitality Management · 8 Dec

Although the link between managerial ownership and firm performance is often explained in relation to a firm’s risk-taking behavior, little is known

Consumers' prestige-seeking behavior in premium food markets: Application of the theory of the leisure class
Consumers' prestige-seeking behavior in premium food markets: Application of the theory of the leisure class

International Journal of Hospitality Management · 6 Sep

Premium food markets have emerged as a new form of foodservice establishment. They feature a unique eating and shopping experience that offers a wide

Hospitality co-creation with mobility-impaired people
Hospitality co-creation with mobility-impaired people

International Journal of Hospitality Management · 30 Aug

This study aims to analyze and construct the hospitality value co-creation system of dining services for mobility-impaired persons (MIPs) by using a