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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

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Riegel Linen Setting the Stage for a Fine-Dining Experience at Williamsburg Inn

Riegel Consumer Products ·19 February 2019
Aiken, S.C. -- How important is tabletop presentation to the dining experience? For Travis Brust, executive chef at the Williamsburg Inn in Colonial Williamsburg, Va., table linen and napery is an ideal way to put a restaurant's best foot forward when showcasing its food-and-beverage offering and the venue's impeccable service. The historic hotel's signature dining experience, the Rockefeller Room, celebrates contemporary fine dining and pays homage to the evolution of American cuisine. The backdrop for each culinary adventure is set by Riegel Linen."It is our desire to ensure that guests feel like we took every step we could to ensure that they receive an experience wrapped in luxury, refinement and true Southern hospitality," Chef Brust said. "We convey our desired modern fine-dining experience with Riegel. Their 100 percent long staple cotton linens dyed in a soft pink hue adds elegance to our plating presentation and it plays well with the room's color, lighting and ambiance. It's a subtle yet elegant way to arouse a diner's senses and get them excited for what is to come. The superior quality and soft-to-the-touch table linen and napkins selected for the Rockefeller Room invite diners to the table. In a word, it's 'Riegel.'"The Colonial Williamsburg Foundation, which owns the Williamsburg Inn and five additional hotels within and surrounding the historic area, has been a satisfied Riegel Linen customer for more than 20 years. Cheryl Griggs, director of interior and exterior design for Colonial Williamsburg Foundation, said it's the company's outstanding customer service that makes it a No. 1 linen choice."When we set out to update the Rockefeller Room, we knew we wanted a natural-fiber linen that looked and felt luxurious," Griggs said. "Cotton has a better hand to it; the feel of the fibers is far better than what you will find with a synthetic. While there are quality synthetics in the market, our discerning guests can tell the difference between a poly blend and a natural product. There is an expectation of the Rockefeller Room and the Williamsburg Inn that needs to be met. Therefore, only a natural fiber tablecloth and napkin would do."It was also important to us from a design perspective to select a linen with detail in the weave without overwhelming guests with the pattern," Griggs said. "Because the Rockefeller Room has rose undertones in the carpeting, upholstery and drapery, we needed something with a hint of blush to add warmth to the room without reading overtly pink. Riegel's linen hit the mark. We love the way it adds to the room, and so do our guests."The Rockefeller Room pays tribute to American legend John D. Rockefeller Jr. whose generosity and philanthropy enabled the Colonial Williamsburg Foundation to preserve the historic city so that tourist today can enjoy its memorable history.Award-Winning DistinctionIn January 2018, the Williamsburg Inn was one of eight hotels added to AAA's prestigious Five Diamond List. Attaining a Five Diamond Rating is an exceptional accomplishment that signifies meticulous attention to detail, creativity in enhancing comfort, outstanding service and memorable guest experiences. In October 2018, Forbes Travel Guide named the Williamsburg Inn one of the World's Most Luxurious Hotels.The Williamsburg Inn offers guests classic elegance and sophistication, luxury accommodations, including a world-class spa and experiential culinary offerings. Visitors can expect lavish accommodations, extraordinary facilities and many personalized amenities. A full-service destination with world-class service and staff, the Williamsburg Inn offers exceptional dining at the Rockefeller Room on-site restaurant, expanded meeting spaces, an elegant event venue via the Regency Room, and the stunning Social Terrace, a 7,000-square-foot outdoor patio that offers drinks and delectable small plates while offering a spectacular view that features the Golden Horseshoe Golf Club."Riegel is honored and fortunate to be providing tablecloths and napkins to the Rockefeller Room at the distinctive Williamsburg Inn as part of its recent multi-phase renovation," said Riegel Linen VP of Sales Chris Gowdy. "We worked closely with Cheryl and her team to ensure that our linen would complement the design elements of the room - that marry tradition with contemporary architectural themes - also provide the ideal backdrop for Chef Brust's exceptional menu that pays homage to the evolution of American cuisine through innovative cooking and the infusion of exotic flavors. Dining at the Rockefeller Room is truly a culinary experience that diners will never forget, and we are delighted that Riegel can play a small part in its award-winning service and presentation."For more information on Riegel products, visit www.riegellinen.com.About RiegelThe Riegel Consumer Products Division of Mount Vernon Mills, Inc. has been making Worry-Free Textiles Since 1838. Our rich heritage and roots in manufacturing ensure that our customers receive both great quality and value. We lead the market in innovations ranging from first to market with new products, technical breakthroughs in fiber formation and color retention and global distribution capabilities. The Riegel name serves as both our division's name as well as a widely recognized brand in hospitality, linen supply, healthcare and retail sectors. Our name is synonymous with Quality as all industries we service know Riegel products both look great and last a long time. Our products are engineered to thrive in commercial laundering environments giving customers great value. For more information visit http://www.riegellinen.com.About Colonial Williamsburg ResortsThe Colonial Williamsburg Resort experience includes an expansive picturesque campus offering guest six unique hotel properties including the iconic Forbes Travel Guide Five Star, AAA Five Diamond Williamsburg Inn, newly renovated Williamsburg Lodge - Autograph Collection, Williamsburg Woodlands Hotel and Suites, the Griffin Hotel, the Governor's Inn and the experiential authentic 18th-century Colonial Houses - Historic Lodging. The destination offers guests and visitors an expansive range of offerings and amenities including 4 historic tavern, 15 food and beverage outlets providing exquisite culinary experiences from casual to elegant dining, the Golden Horseshoe Golf Club featuring 45 holes designed by Robert Trent Jones Sr. and his son Rees Jones, a world-class full-service spa and fitness center, pools, meeting and flexible event spaces, and scenic gardens providing the perfect venue for weddings and special events.The Colonial Williamsburg Foundation operates the world's largest living history museum, preserving Virginia's 18th-century capital as a fully functioning city. Fun, engaging experiences transport guests back in time and highlight the relevance of America's founding era to contemporary life. The Colonial Williamsburg experience includes more than 500 restored or reconstructed buildings, historic trade shops, renowned museums of decorative arts and folk art, extensive educational outreach programs for students, teachers, and visitors.All profits from the Colonial Williamsburg Resorts support The Colonial Williamsburg Foundation mission, educational programs, and preservation.
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Shiji Group Announces Hyatt Has Selected Infrasys Cloud for Restaurant Enterprise Solutions

Shiji Group · 7 February 2019
Infrasys Cloud is a leading restaurant point of sale system used by hotels and restaurants in Asia Pacific, Europe, and the United States and was built from the ground up by the Shiji Group. With this solution, Hyatt aims to enhance guest and colleague experiences across its food and beverage outlets. Infrasys Cloud seamlessly integrates with Hyatt's technology ecosystem, and Shiji Payment Solutions and Business Intelligence.Infrasys Cloud was built based on over 20 years of experience on food and beverage systems and market input from an extensive client roster."Infrasys Cloud provides a robust administrative feature set; is user-friendly, easy to learn, and hardware agnostic; and supports a diverse set of experiences. We have been working with Shiji for many years as a system integrator in the Asia Pacific region and are excited to extend our relationship to include their solutions on a global scale. With Hyatt's custom applications now available, we are working with Shiji to enhance food and beverage experiences for both guests and colleagues." said Jeff Bzdawka, SVP Global Hotel Technology at Hyatt.The Infrasys team is dedicated to bringing Shiji level of service and support to Hyatt for years to come."We're honored to have been selected by Hyatt for our Infrasys Cloud solution. It has been an exceptional experience working with leading industry professionals. We look forward to continuing to work with Hyatt to provide the latest in technology to enhance business process and guest engagement." said Kevin King, COO of Shiji Group.The term "Hyatt" is used in this release to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.About Hyatt Hotels CorporationHyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a portfolio of 14 premier brands. As of September 30, 2018, the Company's portfolio included more than 750 properties in more than 55 countries across six continents. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top colleagues, build relationships with guests and create value for shareholders. The Company's subsidiaries develop, own, operate, manage, franchise, license or provide services to hotels, resorts, branded residences, vacation ownership properties, and fitness and spa locations, including under the Park Hyatt, Miraval, Grand Hyatt, Hyatt Regency, Hyatt, Andaz, Hyatt Centric, The Unbound Collection by Hyatt, Hyatt Place, Hyatt House, Hyatt Ziva, Hyatt Zilara, Hyatt Residence Club and Exhale brand names. On November 30, 2018, the Company expanded its hotel and resort portfolio with the inclusion of the Alila, Destination, Joie de Vivre, Thompson Hotels and tommie brands. For more information, please visit www.hyatt.com.About Shiji GroupShiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more.Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 4,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants, and 400,000 retail outlets.With the benefit of investment partners such as Alibaba, Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their customers and guests.

Rosnet Adds 91 New Restaurant Partners in January

mycloud HOSPITALITY· 7 February 2019
Rosnet, a multi-unit restaurant management system that provides restaurant operators the data they need, when they need it, signed on 91 new restaurant locations to utilize its system.

Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness

mycloud HOSPITALITY· 1 February 2019
In today’s market, firms expect customers to not only consume their offerings, but also to market these offerings indirectly through different engagement behaviors. This study is conducted to examine factors that may drive customers to engage with restaurants.
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Uk's Leading Commercial Coffee Machine Supplier Launches First-ever Coffee Machine Review Website

Bibium · 1 February 2019
Run by husband and wife team Wyatt Cavalier and Grace Carter-Cavalier, the new offering is based on a review-centric model and will allow customers to sort, search and filter over 600 different commercial coffee machines to find the one that's right for them.They'll then be matched with up to four handpicked vendors who will provide easy to understand quotes. Thousands of independent reviews, of both coffee machines and vendors will support buyers with precise information to make the right decision with confidence.The new service will cut out the need of searching multiple commercial coffee machine providers to find the best coffee machine suppliers and, ultimately, save time by having all the highest-quality products in one place.Wyatt said: "We're really excited about this new service for commercial consumers in the hospitality industry. Essentially, the new website will be the first port of call for all those wanting to seek the right coffee machine for their business.""Visitors to the website will only be a few clicks away from finding the best solutions for the field they work in. In that sense, we cut out the middle man of having to search for what could be hours spent online trying to find the right machines."Once a purchase is made, customers are encouraged to revisit the website and leave an honest review of the product to ensure a trustworthy and transparent service is offered based on experience.Grace said: "I'm confident that user reviews for coffee machines will be helpful to all types of businesses. Whether it's a cafe in Cornwall or a restaurant in London, it's important to hear what people actually think about the coffee machine they bought, not just what you get told by the sales rep"As well as being the industry experts in commercial coffee machines, the six-year-old company, based in Plymouth, also produces its own ethically-sourced Fairtrade coffee.All the beans in its Underdog Coffee brand are sourced ethically, roasted locally and priced fairly, so both suppliers and clients receive a fair deal.For advice or the right coffee solution for you, visit the new site at: www.bibium.com or email info@bibium.com.About Bibium:Founded in 2012 by Wyatt and Grace, Bibium's mission is to democratise the coffee industry and supply both coffee and top rate commercial coffee machines to professional and domestic clients alike.
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Puzzle Partner's Newest Client, Plum, Develops Innovative New Product That Brings Wine by the Glass Directly to Your Hotel Room

Puzzle Partner Ltd. ·31 January 2019
Puzzle Partner, the most trusted B2B travel and hospitality technology marketing agency, announced today that they have signed Plum, the first automatic appliance that perfectly preserves, chills, and serves wine so that it can be enjoyed one glass at a time in the privacy of a guest's hotel room. Puzzle Partner will become Plum's source for strategic and tactical marketing initiatives including content development, branding, public relations and persuasive messaging. With a roster of clients throughout the USA, Canada, Europe, and Australia, Puzzle Partner has delivered a refreshing twist on traditional marketing services and is honored to join forces with Plum.In recent months, several new brands have signed on to capitalize on the benefits offered by Puzzle Partner's expertise and impressive track record. "It's about the creation of visibility, and a company's ability to demonstrate the strengths that differentiate them in the market," said co-founder of Puzzle Partner, Alan Young. "It's been a record-breaking year of growth for Plum, and we're excited to be a part of their next chapter."David Koretz, the Founder, and CEO of Plum said, "We're proud to be working with a team that has such a strong foundation in the industry. We look forward to utilizing Puzzle Partner's passion and experience to continue to lay the foundation for our current momentum. We're anticipating the relationship will play a key role in helping us transform the hospitality experience as we know it - one guest and one glass at a time."Hotel room wine experiences have changed very little over the last 50 years, yet guest preferences for luxury amenities have increased. Today, guests want services tailored to their specific tastes. Plum never disappoints, delighting guests with convenience, control, and personalization. Hotels rely on Plum's cloud-based platform to track usage, send an alert when bottles need to be replaced and directly bills guests. In addition, Plum enables hoteliers to reward guest loyalty and celebrate an event, which ties together to instantly improve guest engagement and profits, while reducing demand on staff. Puzzle Partner's goal is to elevate this next-generation on-demand wine technology by driving exposure and awareness for the brand.With Puzzle Partner and Plum closely working together, this unique hospitality technology is sure to revolutionize in-room experiences featured across hotel partners like Four Seasons, St. Regis, Waldorf Astoria, Auberge and Rosewood flags.For more information visit puzzlepartner.co.About Puzzle PartnerPuzzle Partner Ltd. is a boutique marketing agency focused exclusively on complex B2B initiatives for the travel and hospitality technology industry. We are experts at combining strategy and tactical execution in a way that doesn't just maximize a company's potential; it redefines it. By delivering persuasive marketing content, services and public relations - rooted in the skills of our team and tested through real-world experience - we help our clients gain visibility, raise their profile and ultimately increase their sales revenues. To learn more visit puzzlepartner.co .About PlumPlum reimagines every aspect of the wine by the glass experience. The world's first appliance that can serve a glass of wine just as the winemaker intended, Plum allows hoteliers to satisfy the moments that inspire guests to enjoy a glass of wine in the hotel's room product. Plum delivers an unforgettable experience - and profits - in extraordinary style, one glass at a time. To learn more visit www.plum.wine.

Hidden restaurant sanitation inspection results: A weekday and monthly examination of reported data

mycloud HOSPITALITY·10 January 2019
Publication date: May 2019 Source: International Journal of Hospitality Management, Volume 79 Author(s): Jorge Ridderstaat, Bendegul Okumus. This study investigates the short- and long-term effects of time on restaurant sanitation inspection results in Montgomery County (USA). Restaurants are an important constituent of the hospitality industry and could benefit from a time-based dynamic approach towards preventing foodborne-related crises. This investigation contributes to advancing the literature by providing building blocks for future theory development, and by highlighting the short- and long-term variations in restaurant sanitation inspection results, accentuating both a disseminated and holistic approach to restaurant sanitation risks. The methodology consists of data coding and frequency analysis, followed by logistic regression estimation (Firthlogit), and index calculations based on consumer confidence methodology.

The role of a high-quality restaurant in stimulating the creation and development of gastronomy tourism

mycloud HOSPITALITY·18 December 2018
The aim of this research is to determine the role played by a Michelin-starred restaurant, such as El Celler de Can Roca, in stimulating the creation and development of gastronomy tourism products.

Determinants of success of restaurant crowdfunding

mycloud HOSPITALITY·14 December 2018
This study explores the determinants of restaurant crowdfunding success, inspired by success determinants found in independent restaurant literature. The results indicate that community orientation, images that show elements of the restaurant concept, and frequent communication with funders are key drivers for success. We conclude that restaurant entrepreneurs who show that their project benefits the community where they operate, provide constant updates that maintain project interest, and are responsive to funders’ comments are more likely to succeed in reward-based crowdfunding.
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SevenRooms Announces Continuation Of Partnership With American Express

SevenRooms, Inc. ·13 December 2018
NEW YORK (December 13, 2018) -- SevenRooms, the all-in-one reservation, seating and guest management platform, today announced an expansion of their relationship with American Express to help provide UK Platinum Cardmembers with access to restaurant reservations across the globe, all within the American Express mobile app.The SevenRooms integration into American Express' new digital reservation service enables UK Platinum Cardmembers to quickly search and instantly book reservations at hundreds of American Express Global Dining Collection partners worldwide, and even more restaurants nationwide in the UK. This partnership builds on an existing relationship with American Express and its Platinum and Centurion Dining Concierge, whereby SevenRooms provides quick and seamless access to global reservation inventory for Platinum and Centurion Cardmembers."Having enjoyed collaborating with American Express for almost five years, we're excited to expand our successful partnership through this new integration into their UK mobile app, bringing ease of booking to UK Platinum Cardmembers," said Joel Montaniel, CEO & Founder at SevenRooms. "Through our partnership with American Express, we are driving further value for our hospitality and restaurant partners by opening a direct, mobile booking channel for American Express' premium Cardmembers who enjoy dining at premier restaurants around the world. We look forward to the year ahead as we continue to add more restaurant inventory, and bring more value to American Express Platinum Cardmembers around the world.""As our Premium Cardmembers love to dine out, we are excited to expand our relationship with SevenRooms to put hundreds of Global Dining Collection restaurants, as well as thousands of other restaurants across the globe at our Cardmembers' fingertips so they can search and book reservations for every occasion while on the go," said Chris Cracchiolo, SVP, Global Loyalty & Benefits at American Express.For more information on SevenRooms, or to get in touch regarding the partnership, please visit www.sevenrooms.com.##About SevenRoomsFrom neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate meaningful, direct relationships with guests that make exceptional experiences possible. Founded in 2011 in New York, the reservation, seating and guest management solution gives operators the tools they need to develop direct relationships with guests, boosting revenue and enabling personalized service and marketing. SevenRooms has restaurant, hotel and nightlife clients in more than 100 cities worldwide, including: Jumeirah Group, The Cosmopolitan of Las Vegas, Standard Hotels, LDV Hospitality, Live Nation, Zuma, TAO Group, Bagatelle, Altamarea Group, Ethan Stowell Restaurants, NoHo Hospitality Group, Chase Hospitality Group, Mercer Street Hospitality, Corbin and King and The h.wood Group.About the American Express Mobile App Digital Reservation ServiceLaunched in October 2018, the digital reservation service in the Amex mobile app enables UK Platinum and Centurion Cardmembers to instantly book thousands of restaurants on the go including exclusive Cardmember reservations. This service is part of the American Express Global Dining Collection, which offers Platinum and Centurion Cardmembers one-of-a-kind dining experiences and access to hundreds of exclusive tables reserved daily at some of the most sought-after restaurants in the world.

Does managerial ownership influence franchising in restaurant companies?

mycloud HOSPITALITY· 8 December 2018
Although the link between managerial ownership and firm performance is often explained in relation to a firm’s risk-taking behavior, little is known about how managerial ownership affects corporate risk-taking in industries characterized by high financial and operational risks, like the restaurant industry.

Opportunities exist in 116th Congress, Association says

mycloud HOSPITALITY· 7 November 2018
The National Restaurant Association said it is prepared to work with members of the U.S. House and Senate on key issues, following the Nov. 6 midterm elections that resulted in Democrats taking control of the House and Republicans retaining their Senate majority.
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SevenRooms Integrates With Google To Offer Direct Restaurant Reservations

SevenRooms, Inc. ·25 October 2018
NEW YORK (OCTOBER 25, 2018) - SevenRooms, an all-in-one reservation, seating and guest management platform, today announced its integration with Google, offering dining partners the ability to take reservations directly via Google Search, Maps, and the Assistant. With this direct integration, Google now has access to any table inventory available via a SevenRooms client's reservation widget, enabling guests to book directly from within Google Search, Maps, and the Assistant.SevenRooms' latest integration enables a better booking experience for guests and more filled seats for restaurants. Using this Google integration, restaurants are now able to take reservations with no cover fees, capturing guest data including email and phone number, helping them to build deeper relationships to fuel more personalized service and marketing. Additionally, using SevenRooms' analytics tools, restaurants can track which reservations come through each marketing channel - whether that's their own website, Instagram, Google or Facebook, among others."The guests of today are increasingly searching for reservations online, and the first place they search is Google," said Joel Montaniel, CEO & Founder of SevenRooms. "With this direct integration, we are giving our restaurant partners the tools they need to capture these guests directly - without per cover fees - during their search. Using SevenRooms, our clients are able to reduce acquisition costs, boost reservations, and capture better data on their guests from the moment they book -- enabling them to offer better, more personalized experiences back to their guests.""The SevenRooms integration with Google is already having a major impact on our business," said Stephen Maly, Director of Hospitality at In Good Company. "With direct reservations through Google, we're capturing our guests at the moment they search for our business and have intent to book. We not only get to own the guest data, including their email address, but we also pay no cover fees and save money in the process. It's a win-win all around."For more information about SevenRooms and its services, please visit www.sevenrooms.com.About SevenRoomsFrom neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate meaningful, direct relationships with guests that make exceptional experiences possible. Founded in 2011 in New York, the reservation, seating and guest management solution gives operators the tools they need to develop direct relationships with guests, boosting revenue and enabling personalized service and marketing. SevenRooms has restaurant, hotel and nightlife clients in more than 100 cities worldwide, including: Jumeirah Group, The Cosmopolitan of Las Vegas, Standard Hotels, LDV Hospitality, Live Nation, Zuma, TAO Group, Bagatelle, Altamarea Group, Ethan Stowell Restaurants, NoHo Hospitality Group, Chase Hospitality Group, Mercer Street Hospitality, Corbin and King and The h.wood Group. www.sevenrooms.com.
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Shiji expands hospitality services adding PMS / POS Support & Consulting services to the Americas

Shiji Group ·23 October 2018
Shiji's Professional Services team will focus on Property Solutions Support Services, Project Management and Consulting Services. Lead by a team of subject matter experts with application experience averaging more than ten years each; Shiji's Professional Services team provides critical support when needed. The team consists of 40+ trained experts in all levels of hotel software systems support for PMS and POS services.The objective is to provide fast, affordable support solutions without compromising the service, quality or consistency for critical hotel operations systems. The support team is located across the US with the ability to support all America's time zones."We believe 24/7 support by local experts is a value add that any hotel will want. The Professional Services team is made up of experts who have been in the hotel systems services industry for decades and can address any issue.", said Greg Berman, COO America's for Shiji US.Shiji's Professional Services team assists properties and chains of all sizes with upgrades, new installations, training, backup solutions and interfaces. All projects are guided by a dedicated project management team to ensure on time delivery.Systems are critical to hotel operations, having an experienced Professional Services team on hand to help at any time ensures hotels have no lost business and can keep servicing their guests 24/7.

Sweeney named 2019 Hospitality Executive of the Year

mycloud HOSPITALITY·15 October 2018
The Penn State School of Hospitality and Penn State Hotel & Restaurant Society (PSHRS) named National Restaurant Association President & CEO Dawn Sweeney their 2019 Hospitality Executive of the Year.

Deliveroo now taking room service orders for hotel guests

mycloud HOSPITALITY·15 October 2018
Restaurant and takeaway food delivery service Deliveroo has expanded its business offerings, announcing it is now offering deliveries to hotel guests across Australia.
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New Agilysys DataMagine v8.7 Brings Administrative Enhancements and Automation

Agilysys ·13 September 2018
ALPHARETTA, GA. -- September 13, 2018 -- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the release of DataMagine v8.7, the latest version of the company's comprehensive document management solution. The new version will include several enhancements to the administration of the system along with a variety of new functionality, automation and simplification.DataMagine is Agilysys' comprehensive document management solution that streamlines the management of records on a departmental or enterprise level by capturing information on demand and permanently archiving it, utilizing a powerful security framework to safeguard data. The software's patented imaging module integrates seamlessly with most business applications, resulting in a fast implementation and immediate return on investment. Features include electronic document routing, simultaneous access to stored documents, individual permission levels and remote data access.With the new DataMagine v8.7, customers will be able to further streamline their document management process and increase efficiency across their operations. Improvements to the administration of the system will increase flexibility for IT management teams, while additional enhancements to the system's functionality will further streamline processes.Additional enhancements in DataMagine v8.7 include:Enhancements to the innovative Signature Capture feature, which helps businesses become compliant with Payment Card Industry (PCI) standards by allowing customers to swipe their own credit cardsImprovements to the email service, including the ability to add notes on documents and resending an approval email after not responding within a certain period of timeNew E-Forms module that allows custom web forms to be created, automatically indexed and sent through DocFlowDocFlow enhancements, including:Document drag-and-drop featureAuto indexing of documentsThe ability to send a Report Archive (DMRA) through DocFlowLookup functionality added in DM LinkiSeries 6000 messages in Report Archive will now automatically endSQL 2016 certification"DataMagine is the ideal solution for any business challenged with high levels of paperwork and documentation and is one of the most dependable imaging and archiving systems on the market," said Max Romanenko, Senior Director of Engineering at Agilysys. "Based on customer feedback, we have made key enhancements in this latest version, leading to an improved user experience and an even more efficient and streamlined process for handling paperwork, allowing operators to focus more of their time on other aspects of their business. DataMagine continues to help businesses save time and money while ensuring a high level of security and an environmentally friendly process."About AgilysysAgilysys is a leading technology company that provides innovative software and services for point-of-sale (POS), property management (PMS), reservation and table management, inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions exclusively to the hospitality industry. Our products and services allow operators to streamline operations, improve efficiency and understand customer needs across their properties to deliver a superior overall guest experience. The result is improved guest loyalty, growth in wallet share and increased revenue as they connect and transact with their guests based upon a single integrated view of individual preferences and interactions. We serve four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Corporate Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. Agilysys operates across North America, Europe, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information, visit www.agilysys.com.# # #PR Contacts:MediaHeather Foster, Agilysys, Inc., 770-810-6031, Heather.Foster@agilysys.comInvestorsRichard Land, Norberto Aja or Jim Leahy, JCIR, 212-835-8500, agys@jcir.com
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ServSafe Workplace Debuts with Sexual Harassment Prevention Training Suite

Educational Institute ·13 September 2018
The National Restaurant Association, parent organization of the American Hotel & Lodging Educational Institute (AHLEI), today announced the launch of an online training suite focused on Sexual Harassment Prevention, the first programs in its new ServSafe Workplace training line. Sexual Harassment Prevention in the Restaurant Industry and Sexual Harassment Prevention in the Hospitality Industry are interactive, digital training programs that address sexual harassment and the harmful impact it has on individuals and businesses. There are employee and manager versions for each program.Developed specifically for the unique needs of the foodservice and hospitality industries, this modern, engaging course features scenario-based learning and focuses on the impact to individuals while emphasizing the responsibility each employee has for maintaining a respectful and inclusive workplace.Key objectives of the employee version of the program include:Define sexual harassment and the two forms it can take.Understand the harmful impact sexual harassment can have on victims, businesses, and those who harass.Recognize conduct that's appropriate, and not appropriate, for work.Understand when and how to report sexual harassment.Building on the content in the employee program, the Manager edition also focuses on the vital role managers play in creating and promoting a harassment-free workplace culture and provides them with the tools they need to respond confidently and appropriately to sexual harassment claims.The hospitality version of the sexual harassment training aligns with the goals of the American Hotel & Lodging Association's new 5-Star Promise program announced on September 6. The third "star" of that initiative refers to the importance of having ongoing training and education for employees on identifying and reporting sexual harassment. The new training, which can be purchased from the American Hotel & Lodging Educational Institute, includes training for both employees and managers, and is available for licensing by hotel organizations."The ServSafe team is excited to offer this timely training to our industries," said Sherman L. Brown, Executive Vice President, Training & Certification, National Restaurant Association. "The strong response to the complimentary Sexual Harassment Prevention webinars we presented this summer shows that people in both foodservice and hospitality are eager to learn how to address this issue and change the culture, and we are proud to provide them with the tools to make that happen."ServSafe Workplace is a new suite of training programs rooted in the cultural and social issues affecting today's restaurant and hospitality work environments. Leveraging ServSafe's reputation for premier risk-mitigation training, ServSafe Workplace focuses on ways for managers and employees to navigate the sometimes-difficult topics facing service-industry professionals.For additional information about the programs, visit www.ServSafe.com/ServSafe-Workplace and https://www.ahlei.org/ServSafe-Workplace/.

Enhancing hospitality students' motivation to learn food safety knowledge using tablet personal computer (TPC)-based simulation game class activity

mycloud HOSPITALITY· 7 September 2018
Previous studies showed that students in hospitality major have relatively low interest and motivation to learn in food safety-related courses. The objectives were to examine the effects of a tablet PC (TPC) simulation game as a class activity on students’ motivation to learn food safety and the factors influencing students’ motivation change. The results showed that students’ motivation to learn food safety knowledge increased significantly after participating in the TPC-simulation game. The results demonstrated that hospitality students’ motivation to learn food safety can be maximized when learners are engaged in the learning material with both cognitive and affective structures.

Consumers' prestige-seeking behavior in premium food markets: Application of the theory of the leisure class

mycloud HOSPITALITY· 6 September 2018
Premium food markets have emerged as a new form of foodservice establishment. They feature a unique eating and shopping experience that offers a wide variety of high-quality food in a sophisticated environment with distinctive consumer services. Based on the theory of the leisure class, this study explored how consumers’ prestige values influence their behavioral intentions, particularly their customer citizenship behavioral intention and revisit intentions, toward premium food markets.

Hospitality co-creation with mobility-impaired people

mycloud HOSPITALITY·30 August 2018
This study aims to analyze and construct the hospitality value co-creation system of dining services for mobility-impaired persons (MIPs) by using a specific technological platform in small and medium restaurants (SMRs). The hospitality industry should take action to provide improved services to MIPs. The service-dominant logic, the methodology of service experience engineering, and research approaches in ethnography, content analysis, action research, and service design were applied to implement a hospitality co-creation service system.
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Michelin-Star Chef Opens 'The Hill' with Staff Clad in Craft Collection Aprons by Riegel

Riegel Consumer Products ·28 August 2018
Johnston, S.C. -- When Michelin-Star Chef Ben Pollinger opened The Hill restaurant this summer in Closter, N.J., front-of-house service staff greeted diners wearing crisp Craft Collection Bib Aprons by Riegel. Chosen specifically to complement the sleek-looking dining room and earthy, natural color palette of the overall design, the twill-weave apparel accents the venue's approachability. The aprons also provide uniformity, cleanliness, and functionality while identifying staff to guests."Prior to opening The Hill, we began searching for an apron that had a utilitarian look with a touch of rusticity," Pollinger said. "We wanted a fabric that would fit with the design aesthetic of the restaurant, which evokes Scandinavian minimalism with touches of industrial farmhouse decor. The Craft Collection was a great match."Pollinger said it's customary for restaurants to utilize aprons regardless if they are high-end, fine-dining establishments or ultra-casual neighborhood spots. What is trending today is the rustic utilitarian look. The Craft collection provides that look along with the convenience of being commercially-launderable."In foodservice, presentation is everything," Pollinger said. "Uniforms need to be easily cleaned, and they must continue to look crisp even as the garment ages. Craft Collection Bib Aprons easilyintegrate into our regular uniform and linen service. Initially, we were introduced to the collection as a potential kitchen garment. Upon further consideration, we decided it would work even better in the dining room, but it needed pockets for service staff to keep pens, wine keys, and their order-taking notepads. Riegel made sure our requests were met with ease, including customizing the apron with pockets."Pollinger, former executive chef of Oceana restaurant in New York City where he earned his Michelin Star, said he opened The Hill (located at 252 Schraalenburgh Rd.) to serve as a neighborhood hot-spot focusing on delivering a quality product in a familiar, fun and casual experience. Whether you stop in for a drink, dine on the patio or in the bar, enjoy a meal in the dining room or host a private function in the 56-seat private dining room, The Hill is warm, approachable and sure to meet its patrons needs."The Craft Collection epitomizes everything that Chef Ben stands for - Hospitality," said Riegel VP of Sales Chris Gowdy. "He believes that for hospitality to be done right, each diner must feel like they're the most important person in the room. One way to do that is to make sure that service staff are not just trained to take orders properly, but they must be dressed to impress."We are delighted that a chef of this caliber sees the artfulness and true 'craft' this collection was named for," Gowdy added. "These spun-polyester, denim-inspired aprons are ideal for new, cool or as my daughter says - lit -restaurants featuring fresh, farm-to-table ingredients and serving craft beers, great wine and refreshing cocktails. There are a lot of high-priced aprons in the market, but they are not suitable for industrial laundry. Not only do the belts, buckles, and plastic pieces break, but colors fade, and they are impossible to iron. We designed the Craft Collection to look good for a long time, wash after wash after wash."Compliments of the ChefChefs, restaurant owners or hotel owners inquiring about the Craft Collection will be entered into a drawing to win an autographed copy of Chef Pollinger's book "School of Fish." With more than 100 recipes organized by technique from the easiest to the most advanced, Pollinger takes readers through the ins and outs of baking, roasting, braising, broiling, steaming, poaching, grilling, frying, sauteing, and of course seasoning. In addition, he offers up terrific recipes for basics (like Homemade Hot Sauce and Fish Fumet); dressed fish (from ceviche to tartars); salads, pasta, rice, and sides (such as Salmon Salad with Spinach, Dill, and Mustard Vinaigrette); soups and chowders (including Gazpacho with Seared Scallops); and one-pot meals (like Caribbean Fish Stew and Thai-Style Bouillabaisse). To round out the seafood education, School of Fish includes a Fish-ionary, a Guide to Unusual Ingredients, and detailed step-by-step photos to complement the 100 photographed recipes.To enter the "School of Fish" giveaway, call Chris Gowdy at 434-579-3655 or click here. For more information on Riegel products, visit www.riegellinen.com.About RiegelThe Riegel Consumer Products Division of Mount Vernon Mills, Inc. has been making Worry-Free Textiles Since 1838. Our rich heritage and roots in manufacturing ensure that our customers receive both great quality and value. We lead the market in innovations ranging from first to market with new products, technical breakthroughs in fiber formation and color retention and global distribution capabilities. The Riegel name serves as both our division's name as well as a widely recognized brand in hospitality, linen supply, healthcare and retail sectors. Our name is synonymous with Quality as all industries we service know Riegel products both look great and last a long time. Our products are engineered to thrive in commercial laundering environments giving customers great value. For more information visit http://www.riegellinen.com.

Kinseth Hospitality Companies Q4 Update

Kinseth Hospitality Blog· 9 August 2018
On October 24 Kinseth opened up their newest independent restaurant Vue Rooftop to the public! This restaurant sits on the twelfth floor of the Hilton Garden Inn Iowa City and offers one of a kind views of downtown Iowa City. The restaurant features an outside patio space with fire-pit inside dining space, and a private event space!
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Lodging Interactive Launches Reputation Management for Restaurants

Lodging Interactive · 1 August 2018
PARSIPPANY, NJ -- Lodging Interactive, an award-winning digital and social media engagement agency exclusively serving the hospitality industry, today announced it has expanded its CoMMingle reputation management services into the restaurant industry. During the last 10 years CoMMingle has established itself as the hospitality industry's leading provider of guest review management services and has partnered with hundreds of hotels worldwide."Providing our CoMMingle reputation management services to restaurants is a natural extension of our very mature and proven hospitality services," stated DJ Vallauri, Lodging Interactive's Founder and CEO. "As Google, Yelp and TripAdvisor restaurant review volumes continue to grow, it is critical for restaurant owners to provide timely management responses."According to ReviewTrackers, 63.6 percent of consumers say they are likely to check reviews on Google before visiting a business -- more than any other review site. Additionally, according to Illumen's Top 50 Digital Marketing Stats for The Restaurant Business:Over 1 billion restaurant visits by consumers are influenced by online marketing (Monetate).Out of all industries, consumers read restaurant reviews more than any other industry (Bright Local).Since 84% of people trust online reviews as much as personal recommendations for dining decisions, it's key you have a bunch of positive reviews (Bright Local).A half-star difference on a Yelp review rating can swing restaurant business by a whopping 27% (Foodbeast).Restaurants who respond to customers on social media will win as 71% say they're more likely to recommend a company that responds quickly to them on social media (Forbes).Please click for more information or contact us on 877-291-4411 extension 704 or email info@lodginginteractive.com.
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innform.io, a new hassle-free eLearning tool for hospitality companies, announces a free July beta release

Innform (by Seb Azzo) ·12 July 2018
All growing hospitality businesses run into the same fundamental problem: costly staff training. But London-based eLearning startup came up with a simple mobile solution that helps trainers upskill their workforce easily and affordably.The hospitality industry in the UK is expanding at an average rate of 2.3% per year. This is fantastic news for a London hotel occupancy rate of 80% and the 7,000 new hotel rooms opening in the capital city this year alone. (PWC)But growth comes with challenges: An increasingly international and nonenglish speaking workforce, a staff turnover rate of 6.2% (e-days) and changing employee learning behaviours - just to name a few. All this while hospitality's demand for skilled employees continues to rise - This leaves companies with no option but to invest in costly staff training programmes. It doesn't stop there - research shows that a new employee stays with a company for an average of just 90 days after initial training is delivered (Chart). It costs a hotel an average of PS2,000 to train a new employee with fundamental skills. That's an average monthly cot of PS700 in inductions,training sessions and one-on-one mentoring for the first 90 days of their employment.That is not a great ROI.Bartenders-turned-eLearning experts and co-founders of Innform, Sebastian Hefel and Michael Azzopardi, have seen this problem driving many of their clients like Accor Group, Novotel and Ibis Hotels to seek their services. Having built several hospitality training software training half a millionlearners today, the London-based duo are set to package all they know into one easy, affordable training tool called Innform. "Today, eLearning is still being presented to managers as a limiting and often overly complex process. User experience isn't quite there yet." Michael Azzopardi, Co-founder of Innform, said. "It's time for a change - we want to make learning a stimulating experience for hospitality staff and a rewarding one for trainers!"The new multi-platform LMS gained a great deal of interest in the hospitality sector ahead of its July Beta release and the demand is purely down to these features:Multilingual readymade hospitality coursesA refreshingly simple course builderEasy brand customisation"Hospitality businesses are coming to us for custom solutions, but not all companies can afford that. With Innform, we're offering the power of a tailormade eLearning solution as an off-the-shelf product for a tiny fraction of the price." Said co-founder Sebastian Hefel.Innform, which also comes with reporting and feedback tools, will launch with a free basic tier and a 30-day free trial on plans that start from PS2 per user per month. The Beta version is being offered free of charge."Our pricing is simple: pay for what you need, and only for those employees who are active on the system. We want to help companies transform their workforce, but first they need affordable access to essential tools".The dawn of fun and engaging LMS tools has arrived and Innform aims to be a big part it. The product wants to radically improve user experience for learners, whilst taking away the hassle for managers. Gallup confirms that 59% of millennials say opportunities to learn and grow are extremelyimportant to them when applying for a job - Innform wants to help thousands of hospitality teams around the world rise to this opportunity and make inspiring training a defining aspect of their corporate culture.Michael Azzopardi is an eLearning product designer and co-founder of Innform. For more information and to try Innform for free go to http://innform.ioReferences:CHART http://www.chart.org/assets/files/Training%20Tools%20and%20Resources/Training%20Trends%20Study/2017%20Training%20Trends%20Presentation.pdfPWC https://www.pwc.co.uk/hospitality-leisure/documents/pwc-uk-hotelsforecast-2018-as-good-as-it-gets.pdfPWC https://www.pwc.co.uk/industries/hospitality-leisure/insights/ukhotels-forecast-2017.htmlE-Days https://www.e-days.co.uk/news/employee-turnover-rates-anindustry-comparisonGallup https://news.gallup.com/businessjournal/193274/millennials-jobsdevelopment-opportunities.aspx
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McCain Foodservice releases report on 2018's top casual dining trends

McCain Foods Ltd ·10 July 2018
Meat substitutes, food halls, and experiential dining are set to become more prevalent in casual dining over the coming years, according to a new report from McCain Foodservice.McCain's 2018 Casual Dining report is designed to help operators better understand how to stand out in an increasingly crowded sector, where staying one step ahead of consumers can often mean the difference between success and failure."In an increasingly competitive sector, we know how important it is for operators to be agile and adapt quickly to cater for changes in trends and consumer behaviour", Jo Simmons, McCain Foods Senior Brand Manager explains."Our report highlights 6 recent successes in casual dining, giving operators an idea of the direction that the sector is set to head in over the coming years".Here's a few headline trends that they see on the horizon in 2018:The Vegan RevolutionThe number of adults following a vegan diet has increased around 500% since 2016, with 3.5 million vegans now living in the UK. More and more restaurants are now moving towards plant-based ingredients like jackfruit, tempeh, seitan and aquafaba to cater for this demand, with around 52% of outlets offering at least one vegan option.Creating Experiences: Shifts in spending patterns indicate that consumers are spending less money in traditional retail and foodservice, and more money on outlets that offer experiences. Successful operators are creating experiences around the food they serve, whether through limited time only menus or placing emphasis on communal or interactive dining.Lighter Indulgence:50% of diners say they consider whether a healthier option will be available when choosing where to dine out. However, consumers don't want to feel like they are moderating or calorie counting, and operators need to find the balance between offering healthy yet indulgent feeling options.To read all insights and view information on key trends Bringing it Home, Craft Beer Meets Craft Food, and Community Spirit, download McCain's casual dining report here.

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