Mike Oppenheim M.D. · 16 Jan
More than "I'm having chest pain" or "my mother stopped breathing" the most stressful phrase a hotel doctor hears is "Do You Accept My Insurance?"
Marie Nieves · 16 Jan
Nowadays, it seems like there is a coffee shop at every corner no matter where you find yourself, and if there is a corner without a coffee shop right now, you can bet that there'll be one in 2020. Yes, the cafe industry is booming around the world, and unsurprisingly so, as opening a coffee shop in a day and age when people want to socialize more, work remotely, and de-stress in a friendly environment is a surefire way to build a profitable business in the hospitality industry. Oh, and the fact that coffee is the world's most popular drug can't hurt, either.
From spas and business centers to infinity pools and on-site fitness centers, today's hotels lavish guests with amenities that make their stays comfo
Mike Oppenheim M.D. · 9 Jan
"I am constipated," said a guest with a thick French accent. "Constipation' means different things to different people," I said. "What exactly bothers you?" Silence…. When a caller doesn't answer, it usually means he doesn't understand.
green lodging news · 7 Jan
SCHENECTADY, N.Y.--Distributed Solar Development (DSD) announced the completion of a custom solar canopy it designed and built for MGM Springfield in
EHL · 3 Jan
The way food has been produced in the past has led to countless problems. At long last, traditional farming and distribution practices are about to be disrupted. The future of food is high-tech, local and taking into account the needs of our planet. What is the future of food made of, why we cannot continue the way we used to produce and what practices will be replacing current approaches of handling food?
Hotel Mogel Consulting Limited · 2 Jan
No matter where you stand on the issue of climate change, the one undeniable aspect of this movement is that it is rapidly gaining awareness across the world. With scientists publishing study after study to show just how inhospitable our environment will soon become, this trend is particularly prevalent amongst our youth, and if you don't understand it then your hotel's F&B future may be grim.
Mike Oppenheim M.D. · 2 Jan
A lady reported that her eleven year-old son was seriously ill but refused to take him to a clinic or emergency room. She had been pestering the hotel staff all day.
Publication date: February 2020 Source: International Journal of Hospitality Management, Volume 85 Author(s): Zachary W. Brewster, Lu-in WangAbstract
Mike Oppenheim M.D. · 24 Dec
A woman under treatment for infertility needed a progesterone shot every month. She had the vial. Could I send a nurse?
green lodging news · 19 Dec
Bamboo Studio is about to launch Eco Hempware, the world's first collection of foodservice tableware made entirely from high-grade industrial grown h
Cult Wines · 18 Dec
When it comes to food, we can struggle to find the perfect wine pairing. Balancing the abundance of different tastes, textures and flavours with the characteristics of a wine is understandably overwhelming- especially with the wide variety on the market. So to help with this, we spoke to Lukasz Kolodziejczyk, head of fine wine at Cult Wines who provides his suggestions for the right wine pairings to complement your dining experience.
Mike Oppenheim M.D. · 17 Dec
A man suffered a headache on his flight. After arriving at the hotel, he felt severe pain in his left ear. When he opened the door, I noticed that the left side of his face drooped.
green lodging news · 16 Dec
As the holiday season approaches, Hilton is announcing the expansion of its innovative food donation initiative to all of its managed hotels across t
Mike Oppenheim M.D. · 10 Dec
"No one but my wife had crab cakes in the hotel restaurant last night, and about 4 a.m……" A miserable problem for the guest's wife but also a difficulty for me. The caller had no doubt that his wife was suffering food poisoning although no one can make that diagnosis unless more than one person gets sick. In developed countries, viral infections cause most upset stomachs.
Cayuga Hospitality Consultants · 9 Dec
Giving your customers the option to find what they want on your menu at the price they want to pay, is the key to making more profits.
Hotel Mogel Consulting Limited · 5 Dec
It happens all too often now. I'm dining with my wife, a friend or a business associate for lunch and we are both in need of a morsel of libation. But as the sun is still out, a bottle is simply too much - a point that is metaphorically and literally driven in by the glint of my white Mercedes-Benz station wagon near the far end of the parking lot.
Cornell · 4 Dec
In 2015, Fairmont Raffles Hotels International implemented a system-wide revenue management program in its restaurants. Starting with an analysis of baseline data, Fairmont applied a five-step revenue management process to highlight potential revenue-enhancement opportunities. Restaurant managers and employees were invited to suggest tactics and strategies drawn from three categories: (1) all-purpose strategies, (2) strategies to use when a restaurant is busy (hot), and (3) strategies to use when a restaurant is not busy (cold). Appropriately chosen strategies were simple to implement in most cases, and guests often were pleased with the operational and menu changes. Within a year of implementation, Fairmont restaurants that implemented revenue management had generated five times more revenue growth than those not applying the program.
Mike Oppenheim M.D. · 4 Dec
A few years ago, Quantas abruptly cancelled flights after an engine exploded. Other airlines followed.
Mike Oppenheim M.D. · 26 Nov
I didn't recognize the number on caller ID, and when I heard "This is Adele from L'Hermitage" I nearly dropped the phone.
green lodging news · 22 Nov
There were two notable restaurant industry reports released this past week: Restaurant Industry 2030: Actionable Insights for the Future, and Kimpton
Hotel Mogel Consulting Limited · 22 Nov
When one thinks of visiting Vancouver Island, the typical trip includes a day or two in the bohemian provincial capital, Victoria, followed by a trek north into perpetually verdant British Columbian wilderness or hugging the craggy, wind-swept western coast with most roads ending in Tofino. Along the way are picturesque mountain ranges, hiking trails and some truly incredible people of all walks of life.
green lodging news · 21 Nov
The National Restaurant Association, in partnership with American Express and Nestle Professional, released its 10-year outlook report on the project
Mike Oppenheim M.D. · 19 Nov
As I entered the room, half a dozen family members stood and bowed. When Japanese bow, it means no one speaks English, so I phoned the Japanese travel insurance agency.