Do You Accept My Insurance? - The Life of a Hotel Doctor
Do You Accept My Insurance? - The Life of a Hotel Doctor — By Mike Oppenheim

Mike Oppenheim M.D. · 16 Jan

More than "I'm having chest pain" or "my mother stopped breathing" the most stressful phrase a hotel doctor hears is "Do You Accept My Insurance?"

5 Coffee Shop Trends Set to Dominate the Market in 2020
5 Coffee Shop Trends Set to Dominate the Market in 2020 — By Marie Nieves

Marie Nieves · 16 Jan

Nowadays, it seems like there is a coffee shop at every corner no matter where you find yourself, and if there is a corner without a coffee shop right now, you can bet that there'll be one in 2020. Yes, the cafe industry is booming around the world, and unsurprisingly so, as opening a coffee shop in a day and age when people want to socialize more, work remotely, and de-stress in a friendly environment is a surefire way to build a profitable business in the hospitality industry. Oh, and the fact that coffee is the world's most popular drug can't hurt, either.

3 Benefits of Staying at a Hotel with an On-Site Restaurant
3 Benefits of Staying at a Hotel with an On-Site Restaurant

Are Morch - Hotel Blogger & Social Media Manager · 15 Jan

From spas and business centers to infinity pools and on-site fitness centers, today's hotels lavish guests with amenities that make their stays comfo

Lost in Translation, Part 3 - The Life of a Hotel Doctor
Lost in Translation, Part 3 - The Life of a Hotel Doctor — By Mike Oppenheim

Mike Oppenheim M.D. · 9 Jan

"I am constipated," said a guest with a thick French accent. "Constipation' means different things to different people," I said. "What exactly bothers you?" Silence…. When a caller doesn't answer, it usually means he doesn't understand.

green lodging news · 7 Jan

SCHENECTADY, N.Y.--Distributed Solar Development (DSD) announced the completion of a custom solar canopy it designed and built for MGM Springfield in

The Future of Food: What is it Made Of?
The Future of Food: What is it Made Of? — By Samuel Wich

EHL · 3 Jan

The way food has been produced in the past has led to countless problems. At long last, traditional farming and distribution practices are about to be disrupted. The future of food is high-tech, local and taking into account the needs of our planet. What is the future of food made of, why we cannot continue the way we used to produce and what practices will be replacing current approaches of handling food?

Does Your Hotel Need A Plant-Based Restaurant?
Does Your Hotel Need A Plant-Based Restaurant? — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 2 Jan

No matter where you stand on the issue of climate change, the one undeniable aspect of this movement is that it is rapidly gaining awareness across the world. With scientists publishing study after study to show just how inhospitable our environment will soon become, this trend is particularly prevalent amongst our youth, and if you don't understand it then your hotel's F&B future may be grim.

When General Managers Consult the Lawyer - The Life of a Hotel Doctor
When General Managers Consult the Lawyer - The Life of a Hotel Doctor — By Mike Oppenheim

Mike Oppenheim M.D. · 2 Jan

A lady reported that her eleven year-old son was seriously ill but refused to take him to a clinic or emergency room. She had been pestering the hotel staff all day.

Explicit expression of anti-black biases in the full-service restaurant industry: Legal responsibilities and risks
Explicit expression of anti-black biases in the full-service restaurant industry: Legal responsibilities and risks

International Journal of Hospitality Management · 27 Dec

Publication date: February 2020 Source: International Journal of Hospitality Management, Volume 85 Author(s): Zachary W. Brewster, Lu-in WangAbstract

I Just Need a Shot - The Life of a Hotel Doctor
I Just Need a Shot - The Life of a Hotel Doctor — By Mike Oppenheim

Mike Oppenheim M.D. · 24 Dec

A woman under treatment for infertility needed a progesterone shot every month. She had the vial. Could I send a nurse?

Bamboo Studio Will Soon Launch Eco Hempware
Bamboo Studio Will Soon Launch Eco Hempware

green lodging news · 19 Dec

Bamboo Studio is about to launch Eco Hempware, the world's first collection of foodservice tableware made entirely from high-grade industrial grown h

Wine Pairings Made Simple By A Wine Expert
Wine Pairings Made Simple By A Wine Expert — By Lukasz Kolodziejczyk

Cult Wines · 18 Dec

When it comes to food, we can struggle to find the perfect wine pairing. Balancing the abundance of different tastes, textures and flavours with the characteristics of a wine is understandably overwhelming- especially with the wide variety on the market. So to help with this, we spoke to Lukasz Kolodziejczyk, head of fine wine at Cult Wines who provides his suggestions for the right wine pairings to complement your dining experience.

What to expect for 2020 in hospitality and tourism
What to expect for 2020 in hospitality and tourism — By Linchi Kwok

CAL Poly Pomona · 18 Dec

Are you ready for the holiday season? Are you excited about 2020 and a new decade too?

I Encounter a Rare Disease - The Life of a Hotel Doctor
I Encounter a Rare Disease - The Life of a Hotel Doctor — By Mike Oppenheim

Mike Oppenheim M.D. · 17 Dec

A man suffered a headache on his flight. After arriving at the hotel, he felt severe pain in his left ear. When he opened the door, I noticed that the left side of his face drooped.

Hilton Expands Food Donation Initiative to Nearly 300 Managed Hotels
Hilton Expands Food Donation Initiative to Nearly 300 Managed Hotels

green lodging news · 16 Dec

As the holiday season approaches, Hilton is announcing the expansion of its innovative food donation initiative to all of its managed hotels across t

The Crab Tasted Funny… - The Life of a Hotel Doctor
The Crab Tasted Funny… - The Life of a Hotel Doctor — By Mike Oppenheim

Mike Oppenheim M.D. · 10 Dec

"No one but my wife had crab cakes in the hotel restaurant last night, and about 4 a.m……" A miserable problem for the guest's wife but also a difficulty for me. The caller had no doubt that his wife was suffering food poisoning although no one can make that diagnosis unless more than one person gets sick. In developed countries, viral infections cause most upset stomachs.

6 Menu Pricing Tips to Maximize Your Restaurant or Bar’s Profitability and Customer Satisfaction
6 Menu Pricing Tips to Maximize Your Restaurant or Bar’s Profitability and Customer Satisfaction — By Peter Van Allen

Cayuga Hospitality Consultants · 9 Dec

Giving your customers the option to find what they want on your menu at the price they want to pay, is the key to making more profits.

In Vino Veritas LXXV: The Problem With Food Wines
In Vino Veritas LXXV: The Problem With Food Wines — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 5 Dec

It happens all too often now. I'm dining with my wife, a friend or a business associate for lunch and we are both in need of a morsel of libation. But as the sun is still out, a bottle is simply too much - a point that is metaphorically and literally driven in by the glint of my white Mercedes-Benz station wagon near the far end of the parking lot.

Implementing Revenue Management in Your Restaurants: A Case Study with Fairmont Raffles Hotels International
Implementing Revenue Management in Your Restaurants: A Case Study with Fairmont Raffles Hotels International — By Sheryl Kimes

Cornell · 4 Dec

In 2015, Fairmont Raffles Hotels International implemented a system-wide revenue management program in its restaurants. Starting with an analysis of baseline data, Fairmont applied a five-step revenue management process to highlight potential revenue-enhancement opportunities. Restaurant managers and employees were invited to suggest tactics and strategies drawn from three categories: (1) all-purpose strategies, (2) strategies to use when a restaurant is busy (hot), and (3) strategies to use when a restaurant is not busy (cold). Appropriately chosen strategies were simple to implement in most cases, and guests often were pleased with the operational and menu changes. Within a year of implementation, Fairmont restaurants that implemented revenue management had generated five times more revenue growth than those not applying the program.

Free Services - The Life of a Hotel Doctor
Free Services - The Life of a Hotel Doctor — By Mike Oppenheim

Mike Oppenheim M.D. · 4 Dec

A few years ago, Quantas abruptly cancelled flights after an engine exploded. Other airlines followed.

Crushing My Hopes - The Life of a Hotel Doctor
Crushing My Hopes - The Life of a Hotel Doctor — By Mike Oppenheim

Mike Oppenheim M.D. · 26 Nov

I didn't recognize the number on caller ID, and when I heard "This is Adele from L'Hermitage" I nearly dropped the phone.

New Reports Offer Insights on Green F&B Trends
New Reports Offer Insights on Green F&B Trends

green lodging news · 22 Nov

There were two notable restaurant industry reports released this past week: Restaurant Industry 2030: Actionable Insights for the Future, and Kimpton

Carving a Foodie Destination from a Mountaintop Resort
Carving a Foodie Destination from a Mountaintop Resort — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 22 Nov

When one thinks of visiting Vancouver Island, the typical trip includes a day or two in the bohemian provincial capital, Victoria, followed by a trek north into perpetually verdant British Columbian wilderness or hugging the craggy, wind-swept western coast with most roads ending in Tofino. Along the way are picturesque mountain ranges, hiking trails and some truly incredible people of all walks of life.

National Restaurant Association Unveils Its Restaurant Industry 2030 Report
National Restaurant Association Unveils Its Restaurant Industry 2030 Report

green lodging news · 21 Nov

The National Restaurant Association, in partnership with American Express and Nestle Professional, released its 10-year outlook report on the project

A Dangerous Occupation - The Life of a Hotel Doctor
A Dangerous Occupation - The Life of a Hotel Doctor — By Mike Oppenheim

Mike Oppenheim M.D. · 19 Nov

As I entered the room, half a dozen family members stood and bowed. When Japanese bow, it means no one speaks English, so I phoned the Japanese travel insurance agency.