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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Click. daily update: Chinese New Year mass migration begins

Click by booking.com·23 January 2019
With 2.99 billion trips expected to be made between 21 January and 1 March, up 0.6% from 2018, Chinese New Year (falling on 5 February) tourism is set to be bigger than ever this year. Hundreds of millions of people will travel across China to reunite with their families for the holiday, with the number of train services and other transport options increased to accommodate the massive flow of people.

Spotlight on: fake reviews

Click by booking.com·23 January 2019
With the majority of customers consulting reviews before making a purchase, word-of-mouth recommendations can still make or break a business. But paying for a glowing review isn't the best tactic. Click. explores the realm of fake reviews#Clickbybooking.com

Click. daily update: Ascott's global portfolio crosses 100k units

Click by booking.com·22 January 2019
Ascott’s portfolio has recently been boosted to over 100k units after securing contracts for another 26 properties comprising 4,600 units across 18 cities and 11 countries. This marks a second consecutive year of record growth for Ascott and makes it one of the fastest growing global players in the lodging industry.

What's the secret to a great hotel name?

Click by booking.com·22 January 2019
The name of a hotel should work in concert with its brand positioning, which is the tone, personality, design, zeitgeist and target market you seek to embrace. Equally important is that the name achieves separation from your competitors. The name needs to be memorable and tap into something unique in the collective consciousness – the sum of which answers the most important question: “Is this name interesting?”

Click. daily update: Chinese tourists spur growth of mobile pay overseas

Click by booking.com·21 January 2019
75% of supermarkets and convenience stores and 71% of duty-free and luxury stores in Singapore, Malaysia and Thailand now accept Chinese mobile payment, according to a Nielsen survey. More Chinese tourists now use mobile pay than cash, with AliPay and WeChat Pay growing in prevalence.

How to find ancillary revenue streams

Click by booking.com·21 January 2019
Hotel revenue doesn’t have to be restricted by the number of rooms in a given property. Ancillary revenue is well worth seeking out, and there are plenty of ways to boost income when you’re at maximum occupancy, or to ensure your hotel can stay afloat during the low seasons.

Sustainable tourism in Slovenia

Click by booking.com·18 January 2019
Home to the Julian Alps, one of Europe’s most magical lakes, an appealing capital city and even a slice of the Mediterranean coast, Slovenia hasn’t found it difficult to develop its tourism industry since it became independent from the former Yugoslavia in 1991. Visitor numbers have been increasing every year, with a record 4.7 million tourist arrivals in 2017 – up from 11% the previous year.

Spotlight on: the rise of the over-50s market

Click by booking.com·17 January 2019
As the population ages, it’s not surprising that the older traveller is becoming a major force in the travel industry. A study by the British over-50s specialist Saga Holidays showed that while millennials (adults born in the early 1980s and onwards) cut their spending on holidays by 5% from 2010-2015, people over the age of 50 increased theirs by 23%.

Food for thought: catering for vegan guests

Click by booking.com·16 January 2019
Traditional dairy-heavy breakfasts and meat-focused dinners are rapidly falling from favour as people all over the globe try to reduce their consumption of animal products. Whether for ethical, health or religious reasons, plant-based diets have never been so popular.

Spotlight on: ancestral tourism

Click by booking.com·15 January 2019
In just over six years, genetic testing heavyweight Ancestry.com has developed a DNA network of over 10 million people, making it the largest in the world, while 23andMe – the first company to offer DNA testing for ancestry – now helps customers trace their lineage to over 150 regions worldwide. While motivations behind testing vary, the market has undeniably sparked new interest in genealogy thanks to the surprising revelations test results can yield.

Tapping into the gig economy

Click by booking.com·15 January 2019
The growth of the gig economy has been inescapable. Freelance, self-employed and temporary workers now represent a significant proportion of the global workforce.

What's the appeal of dark tourism?

Click by booking.com·14 January 2019
It was in 2000 that ‘dark tourism’ first saw widespread recognition as a travel genre, after Scottish academics Malcolm Foley and John Lennon acknowledged the growing phenomenon of tourist interest in death, disaster and atrocity in their book of the same name.

How to keep running through refurbishment

Click by booking.com·10 January 2019
Maintaining facilities is an annual challenge faced by all property owners. As winter is a popular time for a spruce up, Click. learns how several hoteliers keep trading through times of refurbishment

Helping reduce food waste in tourism

Click by booking.com· 9 January 2019
The food waste problem is a global issue, and the hospitality sector is a huge contributor. But innovators around the world are fighting for change. Click. explores the digital and analogue solutions to reducing food waste in tourism

The evolution of tech in 2019

Click by booking.com· 8 January 2019
Technology has its foot pressed hard on the accelerator. A recent study by Topology Research Institute predicted that the global Virtual Reality (VR) market will grow by 29% in 2019 alone. Google has a new Artificial Intelligence (AI) laboratory opening in New Jersey in January, hot on the heels of its new AI facilities in Ghana and China, while December saw SuperData Research announce that Mobile Augmented Reality (AR) was now reaching 1 billion users worldwide. The future, in other words, is closing in by the day.

Exploring Instagram tourism

Click by booking.com· 7 January 2019
With over 1 billion monthly active users worldwide, Instagram has become a go-to source of travel inspiration and a contributing factor in destination decision-making. How are properties responding?

Spotlight on: the rise of solo travel

Click by booking.com· 4 January 2019
More travellers are striking out on their own, preferring to go solo than to travel with other people. Sometimes it’s just a case of not being able to find a travel companion whose tastes and timings match. But as more people are living on their own, the thought of travelling in your own company becomes less daunting.

Spotlight on: medical tourism

Click by booking.com· 2 January 2019
Jordan is well-known for its state-of-the-art, internationally certified and accredited hospitals – so it’s no surprise that medical tourism contributes over 3% of the country’s GDP.

Click. daily update: Demand for business travel remains strong

Click by booking.com·21 December 2018
The cost of business trips is continuing to rise, according to Travel Leaders Corporate, with Q3 2018 data revealing an increase of 4% on Q2 and 8% when compared to Q3 2017.

Behind the scenes of The Walled Off Hotel

Click by booking.com·21 December 2018
The Walled Off Hotel was opened in March 2017 by the British artist Banksy as both a tourism business and to highlight the effects of the Israeli separation barrier that sits alongside it, via his art which is found throughout the property. Palestinian Salsaa worked as a tour guide in Palestine and operates East Wind Tours. He has been General Manager of the Walled Off Hotel since it opened.

Unlocking the potential of MICE bookings in 2019

Click by booking.com·20 December 2018
It’s an exciting time for the MICE industry, with demand for meetings and events expected to rise by 5-10% in 2019. We delve into some of the trends and technologies currently at the forefront of this boom.

Click. daily update: Brexit to have no impact on holiday plans

Click by booking.com·20 December 2018
Brexit is expected to have no impact on 2019 holiday plans for the majority of Brits, according to holiday specialist On the Beach. Of the 1,000 holidaymakers surveyed 50% felt that Brexit would not affect holidays plans and 86% of Brits intend to take the same number of holidays, if not more, in 2019 as they did in 2018.

The rise of the virtual lobby

Click by booking.com·19 December 2018
Setting the guests’ first impression, the lobby is one area that has been significantly impacted by technological advances in recent years. From robots manning the front desk and delivering room service, to kiosks that allow self check-in/out, property owners are employing various technologies in a bid to increase guest satisfaction and staff productivity.

Click. daily update: 4.7 million Brits to travel over holidays

Click by booking.com·19 December 2018
Travel trade association ABTA has estimated that over 4.7 million UK passengers will travel abroad over the Christmas and New Year period. The busiest day of travel is expected to be December 21, while the quietest is predictably December 25.

Click. daily update: 36% of travellers unhappy with booking payments

Click by booking.com·18 December 2018
According to a recent survey of 7,400 consumers by YouGov and ACI Worldwide, 36% of British, American, Chinese, France and German travellers are unhappy about not being able to pay the way they would like when booking holidays online. Additionally, 66% said there are too many hidden fees when booking trips and tickets online.

Travel insights: top industry news of 2018

Click by booking.com·18 December 2018
As the year races to a close, we recap the industry news that shaped travel over the past 12 months.

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