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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

Hotel Chain Watch: What's new with the big players in October?

SiteMinder Blog·19 October 2018
Regardless of the industry, it’s always important to know what the best in the business are up to. When it comes to hotels, the biggest brands are always innovating and have some exciting news to share.

Does your hotel have the opportunity to boost revenue with guest experiences?

SiteMinder Blog·17 October 2018
The world’s most popular landmark is being visited by a staggering 30 million tourists a year. It’s not The Great Wall of China. And it’s not the Egyptian Pyramids. It is in fact Niagara Falls on the border of the US and Canada.

Revinate joins SiteMinder Exchange

SiteMinder Blog·16 October 2018
Revinate, the Software-as-a-Service (SaaS) company that helps hotels transform guest data into revenue, today announces it has partnered with the global hotel industry’s leading cloud platform, SiteMinder, as the latest hotel application to connect into SiteMinder Exchange. The connection will make Revinate Marketing accessible to the multitude of leading property management systems (PMSs) integrated into SiteMinder Exchange, a powerfully-simple solution launched this year to solve the connectivity problem for hotel PMSs and hotel applications everywhere.

How social media use is changing (and how your hotel can keep up with it)

SiteMinder Blog·16 October 2018
Social media has come a long way in a very short space of time (and hopefully so has your hotel social media strategy). Still relatively young, the original networking and sharing ideals of platforms like Facebook are largely being replaced by brand advertisement and business pages. With so many people using Facebook and Instagram, it was a natural evolution that brands would use them as a marketplace, where they can target potential customers all in the one place.

What do these shifting consumer profiles mean for your hotel?

SiteMinder Blog· 9 October 2018
New data from Euromonitor International shows the ever shifting nature of consumer profiles, detailing eight personality types that influence the motivations behind the purchases customers make.

Shellharbour Village Motel gains bookings boost from SiteMinder's simple, smart, platform

SiteMinder Blog· 8 October 2018
Just an hour of Sydney, Australia, is the Shellharbour Village Motel; a 22-room boutique hotel that provides its guests with amazing views of the natural beauty of the NSW coastline. For 17 years, this hotel has been welcoming guests from around the world, and has been offering them premier access to Shellharbour and the pristine beaches along the coast.

Exploring hotel food and beverage: A look at the burning issues

SiteMinder Blog· 8 October 2018
Food and beverage services in the hotel and hospitality industries have long been a target for protesters of waste and energy consumption. Recent statistics seem to confirm these concerns. Let’s follow the story through this insightful infographic.

GDS by SiteMinder helps launch boutique Portuguese hotel to the main stage

SiteMinder Blog· 8 October 2018
Noting that visitors to Lisboa, Portugal, were craving a more authentic and immersive experience, the creators of Santiago de Alfama got to work. They wanted to offer a boutique hotel experience to travellers who wished to stay in the heart of the city without sacrificing their ability to experience the flavour of the local culture.

Inside the personality traits of successful hotel staff

SiteMinder Blog· 3 October 2018
Personality development begins as young children and takes shape under the influence of inherited and external factors. Here's the so what for your hotel.

Hotel industry news you might have missed in September

SiteMinder Blog· 2 October 2018
Where is the cheapest city for business travellers? Who is planning the world’s first chocolate cottage? What does TripAdvisor have in store next?

How did SiteMinder and roomMaster help the Clew Bay Hotel become more efficient?

SiteMinder Blog· 2 October 2018
Located in the centre of an historic town in Ireland, the Clew Bay Hotel began working with SiteMinder in 2015. The 49-room property in Westport, County Mayo in Ireland has been running for 60 years. Located on the west coast of Ireland, the Clew Bay Hotel offers rooms that are individually decorated with great attention to detail and with every comfort and convenience considered for their guests.

What's on with SiteMinder: Your October 2018 events guide

SiteMinder Blog· 1 October 2018
SiteMinder will be at Direct Booking Summit: Americas alongside the world’s leading distribution and revenue experts sharing invaluable knowledge. Join us on for the chance to hear speakers from top industry players such as Google, Marriott, and Best Western.

Making the most of data: Boost the efficiency and revenue of your hotel

SiteMinder Blog·28 September 2018
Amidst the constant work of managing a hotel day-to-day, being bogged down by data might seem like the last thing you want to do, but it can be one of the most beneficial.

How to make your hotel's book direct offering unique

SiteMinder Blog·25 September 2018
In a world dominated by big brands and businesses, where standardisation is the path to efficiency, customers consistently look for something out of the norm. This is clearly the case in the travel industry; it’s one of the major reasons Airbnb has been so successful.

Latin American giant TOTVS signs on as SiteMinder's 250th PMS connectivity partner

SiteMinder Blog·25 September 2018
The largest enterprise technology company in Latin America, TOTVS, has entered into a partnership with SiteMinder to become the 250th property management system (PMS) provider that will connect into SiteMinder’s market-leading hotel guest acquisition platform.

Riverstone House turns to SiteMinder for distribution solution

SiteMinder Blog·25 September 2018
Riverstone House B&B offers two guest suites and a retreat apartment in Geraldine, a stop-off on the southern scenic route between Christchurch and Tekapo. Fishing, hiking, whitewater rafting, and golf bring tourists to the region.

SiteMinder's channel manager and booking engine helps Warrnambool property increase bookings

SiteMinder Blog·25 September 2018
Gallery Apartments Warrnambool offers 4.5 star apartments ideal for the corporate or leisure traveller. The property is unique for Warrnambool accommodations in that it provides a boutique luxury apartment or villa that feels like home, and not a hotel.

George Hotel Ballarat boosts bookings by 35% with SiteMinder

SiteMinder Blog·24 September 2018
Located in a building that was erected in 1854, the George Hotel Ballarat provides visitors to Victoria, Australia, with a glimpse into history. This 15-room hotel has been welcoming guests for 100 years, and has prided itself on providing visitors with exemplary service and premier experiences.

Are zero-commission OTAs becoming a viable option for hotels?

SiteMinder Blog·24 September 2018
The open letter addressed to hoteliers reveals a lot about the motivations of the people behind the world’s first zero-commission online travel agent (OTA).

Hotel Chain Watch: What's new with the big players in September?

SiteMinder Blog·20 September 2018
Regardless of the industry, it’s always important to know what the best in the business are up to. When it comes to hotels, the biggest brands are always innovating and have some exciting news to share.

5 clever ways to reduce abandoned bookings at your hotel

SiteMinder Blog·18 September 2018
Even if you’ve perfected the marketing of your hotel and are driving a high volume of traffic to your website or other listings, it doesn’t guarantee bookings. The sobering reality is that when it comes to travel sites, the majority of visitors abandon their booking, at least in the first instance.

Understanding how chatbots can deliver more revenue to your hotel

SiteMinder Blog·17 September 2018
Chatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business. Not the least of these is the hospitality industry.

Reserve Direct expands hotel connectivity with SiteMinder

SiteMinder Blog·13 September 2018
Reserve Direct, an online travel agency featuring over 2,000 shows, attractions, theme parks, activities, tours and hotel packages in 20 destinations throughout the United States and Canada, today announces a partnership with SiteMinder, the global hotel industry’s leading cloud platform.

Overheard in the hotel industry: 5 new quotes from the world of travel

SiteMinder Blog·12 September 2018
The travel world is made up of industries within industries, with so much happening in the realms of tech development, guest demographics, marketing and sales innovations, digital strategies and much more.

Rise of pop-up hotels: Should you introduce alternative room options?

SiteMinder Blog·11 September 2018
The concept of a pop-up service is neither new or foreign to most people. More and more pop-up restaurants, salons, or art installations and the like are dominating city environments, mostly to positive responses from the public.

How your hotel can capitalise on the adventurous spirit of solo travellers

SiteMinder Blog·11 September 2018
By virtue of the fact they’re choosing to take a trip alone, solo travellers are unsurprisingly an adventurous group. Sometimes people travel in their own company by choice, sometimes it’s out of necessity. Approximately 25% of the population have never been married, are divorced, or are widowed. These individuals still want and deserve to experience the beauty of travel, and will often decide to do it alone.

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