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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Aventri Launches One-Stop Hub for Events

mycloud HOSPITALITY·24 April 2019
Aventri has released a centralized hub for all your event planning needs, a portal that will give planners speedy access to premium service and technology providers.

How Boutique Hotels are Cleaning Up Their Visual Content

mycloud HOSPITALITY·24 April 2019
Boutique hotels rely on visual content to attract guests and entice them to stay at the property. Hotel visuals can range from photos of the hotel lobby to the rooms and amenities available to guests. Unfortunately, once a visual has been posted on an online travel agency site or the social media platforms of the boutique hotel, it often stays online even if the photo is outdated and doesn’t represent the hotel anymore.

First Look: Dubai Exhibition Center

mycloud HOSPITALITY·23 April 2019
Expo 2020, the first World Expo held in the Middle East, unveiled a sneak peek of the new Dubai Exhibition Center, which will be the meeting hub for the event. With an estimated 25 million visitors from 190 countries, this event will shine a light on the exponential growth of Dubai’s hospitality industry. In 2017, the city saw a 6.2 percent increase in their number of visitors and is predicted to keep rising. Along with the unveiling of the Dubai Exhibition Center, Expo 2020 has its eyes set on creating a sustainable city for the future.

How to Cater Your Hotel to Appeal to Professional Drivers

mycloud HOSPITALITY·23 April 2019
Owning a Hotel near a major road has several obvious appeals. You can attract road trippers who want a good night’s sleep, can help entice those suffering on a long commute to enjoy your services, and generally get seen by every single of the thousands of cars that drive by your establishment day after day.

Nobody Asked Me, But... No. 212: Hotel History: Hotel del Coronado, Coronado, California (1888)

mycloud HOSPITALITY·23 April 2019
The renowned Hotel del Coronado is a grand example of elegant Victorian architecture providing one of the most beautiful and popular beach resorts in the United States.

Increased Expenses Hit JetBlue's Q1 Net Income

mycloud HOSPITALITY·23 April 2019
JetBlue's passenger revenue increased 6.5 percent year over year to $1.8 billion in the first quarter, and its average fare increased 3.5 percent to $177.24.

Why Convention Centres Should Spearhead Sustainability

mycloud HOSPITALITY·23 April 2019
Hundreds of thousands of attendees pass through cities for events every year, and convention centres are now becoming leaders in terms of sustainability. Minimizing the environmental footprint a meeting has on a destination is at the forefront of the planning process, but now cities — and convention centres — are going even further to foster community development, promote local culture, and leave a lasting legacy.

Travel Advisor Risk and Responsibility in Sri Lanka

mycloud HOSPITALITY·23 April 2019
Leisure travel advisors may not have the same obligations as their corporate travel counterparts when it comes to keeping travelers safe, but this week's terror attack raises questions about risk and responsibility.

Why Hotel Revenue Management Needs to Be a Priority: New Skift Research

mycloud HOSPITALITY·23 April 2019
Revenue management systems play an important role in automating pricing, but hotels should not see these as a one-stop solution to all their problems. There are bigger strategic questions that need answering.

Despite Brexit, Business Travel to the U.K. Is as Strong as Ever

mycloud HOSPITALITY·23 April 2019
As the plan for Brexit continues to hit roadblocks in the U.K., business travel is going in the opposite direction — with travel growing by 8 percent across the top 250 U.K. cities. According to Advantage Travel Partnership, the U.K.’s largest independent travel agent and travel management company, in its 2018 Hotels Market Report, nearly 6 million rooms were booked across the U.K. by business travellers in 2018.

New Research Shows 56% of Consumers Do Not Want to Interact with Robots During Hotel Stay

mycloud HOSPITALITY·23 April 2019
ALICE, a hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research that found a sweeping majority (81 percent) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels.

Ascott Limited unveils Star Rewards loyalty program

mycloud HOSPITALITY·23 April 2019
Discounted rates and free airport transfers are among a suite of perks available to members of a new loyalty program launched today by The Ascott Limited on its portfolio of over 100,000 serviced residences around the world.

Skift Forum Europe: Airbnb Is Doubling Down on Experiences

mycloud HOSPITALITY·23 April 2019
Doubters may still question Airbnb's foray into tours and experiences, but say what you will: The growth of the business has been anything but insignificant. The real success, however, will be in making it a quality-driven endeavor.

Google Updates Qualified Rates in Hotel Ads on Desktop

mycloud HOSPITALITY·22 April 2019
This week, our team observed a subtle adjustment in how Google Hotel Ads displays qualified rates. A qualified rate is a type of fenced rate that is shown to the user when a reduced loyalty program price is available through the property’s official site. Google’s newest desktop user interface, pictured below, features the caption “GET PRICE” in all-caps, a larger font size, and in an eye-catching traffic-light green color.

The Westin Long Beach Launches $23 Million Renovation Set for Completion Summer 2019

mycloud HOSPITALITY·22 April 2019
The Westin Long Beach, 333 E Ocean Blvd, has officially kicked off a $23 million renovation, which will introduce one of Long Beach’s hottest new dining concepts, Navy Proof Food & Spirits, the much-anticipated coffee culture hub, Bluestone Lane, as well as a refreshed lobby and revitalized guest rooms to the community. Set to be unveiled in summer 2019, all of the designated spaces reflect a modern, sophisticated style reflecting the property’s vibrant California coastline setting.

Hoteliers: You Deserve a Round of Applause

mycloud HOSPITALITY·22 April 2019
It’s an exciting time hoteliers, because hotels are making huge leaps in taking back bookings from the OTAs. According to Phocuswright, “direct bookings accounted for around 49% of U.S. hotel and lodging online gross bookings, versus OTAs at 51%” last year.

Travelport's Plan to Build Market Share With U.S. Airlines and Agencies

mycloud HOSPITALITY·22 April 2019
Travelport sees an opportunity to gain share with mid-market travel management companies in the U.S., which seems plausible. But it will need to keep up its pace of adopting new technologies and policies to pull that off.

Asia's Persistent Pollution Problems Weigh on Tourism Opportunities

mycloud HOSPITALITY·22 April 2019
If China can make good progress to reduce pollution levels, why can't other Asian countries do it? Makes us sick -- pun intended -- just thinking about it.

Beyond Bookings: South Africa's Travelstart Expands Into Media Space

mycloud HOSPITALITY·22 April 2019
Brands love an audience, and Travelstart boasts the best online travel booking numbers in Africa. Little wonder this leading online travel agency has expanded into the media space, offering brands and destination marketing organizations access to its audience. For a fee, of course.

Reducing Food Safety Errors and Violations

mycloud HOSPITALITY·22 April 2019
Restaurants are associated with 50% of all foodborne illness outbreaks each year (Centers for Disease Control and Prevention (CDC), 2015 ). Moreover, due to lifestyle changes, increasing numbers of people in westernized countries, such as the United States, eat in restaurants.

Google Maps Is Ready to Transform Superapps and 6 Other Digital Trends This Week

mycloud HOSPITALITY·21 April 2019
This week in digital news, we take a deep dive into Google Maps, comparing it to other superapps like Meituan in China or Grab in Southeast Asia. Plus, we talk to Avis executive Jeff Kaelin about customers' mobile experience and look at Jumia's growing hotel business in Africa.

Deadly Attacks in Sri Lanka Target Luxury Hotels and Churches

mycloud HOSPITALITY·21 April 2019
Multiple explosions rocked Sri Lanka on Easter Sunday as attacks on churches and hotels left at least 138 dead in the worst violence since a civil war ended a decade ago. The government imposed an island-wide curfew as security forces try to maintain law and order and investigate the attacks.

Spend less and experience more: Understanding tourists' social contact in the Airbnb context

mycloud HOSPITALITY·20 April 2019
Emerging Airbnb accommodations provide a unique sharing economy platform where tourists can co-create their travel experiences with different participating groups. However, limited research has been conducted to understand the social contact of guests in the Airbnb accommodation.

How To Run A High Impact Campaign On A Limited Marketing Budget

mycloud HOSPITALITY·19 April 2019
Perhaps you’ve been asked to increase room nights and increase awareness. Also, you’ve been tasked with figuring out which campaigns in your marketing plan work (ie, drive revenue) and which ones don’t. And you’ve been asked to do all of this with a limited budget.

Fintech Lender Settles with SEC for Overstating Investor Returns

mycloud HOSPITALITY·19 April 2019
The returns investors can earn from marketplace lending sometimes sound too good to be true. In the case of fintech company Prosper, they were. On Friday, the Securities and Exchange Commission announced that San Francisco-based Prosper Funding LLC had miscalculated and materially overstated annualized net returns (ANRs) to retail and other investors for nearly two years.

Using AI to Make Knowledge Workers More Effective

mycloud HOSPITALITY·19 April 2019
New AI capabilities that can recognize context, concepts, and meaning are opening up surprising new pathways for collaboration between knowledge workers and machines. Experts can now provide more of their own input for training, quality control, and fine-tuning of AI outcomes.

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