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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

New Hyatt Place survey looks at ways travel affects American breakfast habits

mycloud HOSPITALITY·17 February 2019
As Americans gear up to travel in 2019, a new survey from the Hyatt Place brand found that the more people spend their time away from home, the more likely it is that they will eat the proverbial “most important meal of the day.”

Hilton's Success in the Dynamic all Suites Segment a Product of Working Closely With Owners

mycloud HOSPITALITY·17 February 2019
On November 2, 2018, The All Suites brands by Hilton – Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton – reached a major milestone with the opening of our 1,000th property. This achievement is not only a testament to the enormous appeal of the 100% suite hotel concept Hilton helped pioneer with the launch of the first full-service, all-suite brand, but also to the strength of the relationships we've developed with the owners who have accompanied us on this over thirty-year journey.

Why Hotels Need to Considering Measure and Scale every Micro-Moment of the Customer Journey

mycloud HOSPITALITY·17 February 2019
Hotel customers are today documenting every micro-moment of their journey. Do you listen, measure and scale every micro-moment of the customer journey? When you are trying to prove the value of Social Media Marketing to your Hotel operators, owners, asset managers or management team you can’t afford to lose their attention.

Virgin Group Founder Richard Branson Plans a Humanitarian Concert for Venezuela

mycloud HOSPITALITY·17 February 2019
Cynics may guess that Richard Branson saw the movie Bohemian Rhapsody and, reminded of the success of the first Live Aid concert in 1985, decided narcissistically to revive the idea. Idealists will say, whatever the motivation, the world must ease the economic crisis in Venezuela.

Four Seasons Safari Lodge Serengeti launches artist in residence programme

mycloud HOSPITALITY·17 February 2019
Four Seasons Safari Lodge Serengeti has launched an 'artist in residence' programme, which will feature a total of seven artists at the property throughout 2019. As part of the programme, each artist will be present at Four Seasons Safari Lodge for a period of two weeks to two months, allowing guests to see their works come to life, with individual pieces also available to buy.

Meeting planners find solutions for commission shortfalls

mycloud HOSPITALITY·17 February 2019
While many planners continue to feel the sting from commission cuts, the need for alternative revenue streams is leading some to get creative.

A Transformed Medellin Grapples with Its Violent Past and 7 Other Tourism Trends this Week

mycloud HOSPITALITY·16 February 2019
This week in tourism, Medellin figures out how to talk about its complicated past, a surf town in California's Newport Beach plays up its luxury attractions, and rail travel becomes the number one priority for booking platforms in Asia.

What I've learnt over three and a half years at Les Roches

mycloud HOSPITALITY·16 February 2019
In December I graduated from Les Roches and said goodbye to the place I’ve called home for 3.5 years. During my time at Les Roches I learnt some valuable lessons I know I will carry with me throughout my life. Whether they were heartful, funny or crushing lessons, they are lessons that have shaped who I am today. Even though I will no longer be a Les Roches student, I know the school will always be in my heart.

U.S. Industrial Output Declines 0.6% in January

mycloud HOSPITALITY·15 February 2019
U.S. industrial production unexpectedly dipped 0.6% in January, with across-the-board weakness raising alarms that the economy has hit a “soft patch.” The decline in output, which appears to reflect rising protectionism and decelerating economic growth around the world, was the first since May 2018. Economists had expected a gain of 1%.

Choice Hotels Touts Its Tech Partnerships with Google and Amazon

mycloud HOSPITALITY·15 February 2019
Will voice-enabled booking for hotels actually take off? Guess we'll find out first with Choice Hotels' partnership with Google.

Saudi Arabia Lifts Its Travel Warning for Lebanon

mycloud HOSPITALITY·15 February 2019
Saudi Arabia has lifted a travel warning on Lebanon for its citizens. Gulf tourists used to be the biggest spenders in Lebanon, so it's hopeful news for the beautiful but geopolitically unlucky country.

Trump Family Blames Politics for Failed Hotels Expansion

mycloud HOSPITALITY·15 February 2019
The Trumps can blame politics, but it's a bad business decision for any hotelier to flag under a controversial brand when there are dozens of others with more robust distribution networks and stronger consumer awareness available to choose from.

OTA & Travel Distribution Update: Expedia gets tough with United amidstticket-distribution costs battle; Trivago's recent changes may angeradvertisers; U.K. investigation forces changes at Expedia &

mycloud HOSPITALITY·15 February 2019
Although several sources reported late Friday that Expedia and United have agreed to temporarily suspend their court battle, Expedia’s willingness to pursue claims against United in the midst of contract negotiations is nonetheless interesting and, perhaps even, telling.

Expedia Had a Less-Is-More Approach to Mergers in 2018

mycloud HOSPITALITY·15 February 2019
Expedia is an opportunistic company, and mergers and acquisitions are part of its DNA. The company has been quiet on this front for the past three years. It is sort of due to make another big splash.

Crave Interactive and Quore partner to facilitate new digital hotel services

mycloud HOSPITALITY·15 February 2019
A developer of cloud-based digital guest service solutions for hotels, Crave Interactive, and housekeeping/engineering management software provider, Quore, have announced an integration partnership aimed at taking guest engagement and service request optimization to new heights. In addition to using Crave’s in-room tablets to view property information, order food and beverage, access entertainment, and control room electronics, guests can now make housekeeping and engineering requests via the digital devices.

Why Aren't Visitors Splurging in Crazy Rich Singapore?

mycloud HOSPITALITY·15 February 2019
Singapore grapples with affordability, as seen in drops in shopping, dining, and hotel spending by tourists, who are also staying a shorter time. Going for more high-yield tourists and giving them the value they'd expect from paying high prices is the solution, and Singapore must do it fast. Here's why.

Comm Games propels Gold Coast to top hotel market

mycloud HOSPITALITY·15 February 2019
Momentum from the Commonwealth Games in April has spurred the Gold Coast to claim the title of Australia’s top-performing hotel market of 2018, according to new CBRE data out today.

Exclusive video: Marriott's Craig Smith on growth, loyalty and more

mycloud HOSPITALITY·15 February 2019
Marriott International’s President and Managing Director of Asia-Pacific, Craig Smith, says he’s excited about the strong growth of the company in Australia, which is showing no signs of slowing down.

Six Flags' Global Growth Plans Are Running Into Economic Roadblocks

mycloud HOSPITALITY·15 February 2019
Six Flags' big ambitions for international expansion are meeting economic reality. The theme park operator still finds potential in partnerships outside the United States, but expectations have to be adjusted.

Switzerland's 'Magic' Ski Pass Is Safe for Another Year

mycloud HOSPITALITY·15 February 2019
The Magic Mountain Cooperation cut a temporary deal with Crans Montana, after the famous ski resort complained of overtourism. But there is no guarantee Crans Montana will stick around after a year is up.

Staff are key stakeholders in your hotel business

mycloud HOSPITALITY·14 February 2019
Much of the current discussion on staffing for the hospitality industry focuses on recruitment and skill shortages. It can seem that this is always been the case but there are indicators to suggest the situation is worse now than it has been in the past. Key indicators, including the sheer scale and size of the tourism and hospitality industry, its growth over the recent decades and it’s avaricious appetite for staff, have moved those discussions further and further to the top of the agenda.

Hyatt Is Sticking to Its Asset-Lighter Plan

mycloud HOSPITALITY·14 February 2019
Hyatt CEO Mark Hoplamazian to investors on earnings day: Trust us, the plan is working.

JPMorgan Unveils Blockchain Coin for B2B Payments

mycloud HOSPITALITY·14 February 2019
JPMorgan Chase on Thursday announced a move to speed up the settlement of business-to-business transactions by using digital coins. The largest U.S. bank by assets said its JPM Coin is designed to make instantaneous payments using blockchain technology. The coins will be redeemable for the equivalent amount in U.S. dollars.

Hyatt reports mixed bag for Q4 and 2018

mycloud HOSPITALITY·14 February 2019
Hyatt Hotels Corp. released its fourth-quarter financial results, which reflected some ups and downs that were triggered by the company's acquisition and divestment moves. The quarterly report showed that net income was $44 million, or 40 cents per diluted share, compared to $213 million, or $1.75 per diluted share, in Q4 2017.

Retail Sales Tumble in December

mycloud HOSPITALITY·14 February 2019
U.S. retail sales fell 1.2% month-over-month in December, according to the latest figures from the Commerce Department. It was the largest decline in more than nine years and warned of a sharp drop in economic activity at the end of 2018.

How to convert more travelers with Facebook Dynamic Ads for Travel

mycloud HOSPITALITY·14 February 2019
The influence of Facebook continues to grow in the travel sphere. As we discussed in a previous post, the social media giant now boasts an expanding range of travel-related tools and services that allow users to find inspiration, seek trip recommendations from friends, and even book hotels.


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