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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

Unconventional Luxury Hotel Services to Improve your Hotel Positioning

mycloud HOSPITALITY·9h
Our role as Xotels has developed over time from revenue management into a full hotel management company, we are now looking way beyond pricing and distribution for hotels, we are actually also developing new hotel concepts, and for this it is important to keep up to date with the latest developments in the hospitality industry.

As Airline Merchandising Evolves, How Are OTAs Upping the Ante?

mycloud HOSPITALITY·10h
Every aspect of OTA business, right from analyzing the source of the traffic to what product to offer is becoming data-centric: The combination of cloud computing, data and analytics, machine learning etc is set to pave way for insights that can help the likes of OTAs in their key decision-making.

ProStart, RAMW partner to teach students at 3 D.C. schools

mycloud HOSPITALITY·22 October 2018
The National Restaurant Association Educational Foundation’s (NRAEF) ProStart program is now taught in Washington, D.C. The two-year program, which offers instruction in culinary arts and restaurant management skills to high-school students, debuted in September at three schools in the District: Roosevelt, Roosevelt S.T.A.Y. and Ballou.
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Vizergy CMS Enhancements: Browser Scan Feature

mycloud HOSPITALITY·22 October 2018
The Browser Scan feature makes it quick and easy for users to scan websites for SSL issues like JavaScript errors and 404 errors. Users can select a single page or all pages to scan. The Vizergy CMS will then load all of the pages in a real Chrome browser and report any issues that the browser finds. Any issues found will then be generated into a report for users to review and fix appropriately.

Downturn or Nah? Hoteliers Getting Mixed Signals

mycloud HOSPITALITY·22 October 2018
With regard to an impending hotel industry downturn in the U.S., hoteliers appear to be in preparation mode as industrywide RevPAR dips year-over-year for the first time more than eight years.

Don't we all want great customer service?

mycloud HOSPITALITY·22 October 2018
Today I was trying to think about the last time I had good customer service… It took me a while to recall something worth remembering. Now that I think about it, I even remember finding myself surprised whenever I did get outstanding customer service. As if it were an unusual thing nowadays. Sadly, it is.

GDPR Redefines Industry Privacy Practices on a Global Scale

mycloud HOSPITALITY·22 October 2018
Since taking effect in May, the EU’s General Data Protection Regulation (GDPR) has altered data management practices throughout the meetings industry, not just in Europe, according to 2019 Global Meetings and Events Forecast report.

Official Release: Vizergy Digital Marketing Named 10 Fastest Growing Google Solution Provider of 2018

mycloud HOSPITALITY·22 October 2018
Vizergy, the hospitality industry’s leading provider of digital marketing software and services, has been named one of the 10 Fastest Growing Google Solution Providers of 2018, according to Silicon Valley Review. This recognition not only reaffirms Vizergy’s success in strategic vision and product development but also solidifies its market position as the best technology platform for the hospitality industry. The announcement of this prestigious award follows CIO Review naming Vizergy one of the 20 Most Promising Web Development & Marketing Platforms in 2017.

Ojai Valley Inn Implements Knowcross to Achieve Operational Excellence

mycloud HOSPITALITY·22 October 2018
KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, is the preferred choice of the Ojai Valley Inn to help them automate their work-flow management and housekeeping departments, in an effort to maximize efficiencies and deliver enhanced guest experiences.

Premier Inn Owner Whitbread Creates New Budget Brand

mycloud HOSPITALITY·22 October 2018
With the Costa Coffee sale steaming ahead, it's time for Whitbread to think seriously about its hotel strategy. Zip will sit at the budget end but what about something above the flagship Premier Inn brand?

IHG Launches Digital Shopping Experience for Groups and Meetings

mycloud HOSPITALITY·22 October 2018
IHG (InterContinental Hotels Group) has collaborated with Social Tables to launch the company’s new groups and meetings ‘Shop & RFP’ digital experience. Using search technology powered by Social Tables, this new global platform is designed to make it simple to source and compare venues for groups, meeting, and event planners.

Highlights from the 2018 Reputation Rankings: Upper Upscale Brands

mycloud HOSPITALITY·22 October 2018
Over the next several weeks we’re taking a closer look at ReviewPro’s 2018 Hotel Brand Reputation Rankings, our analysis of over 15 million reviews of 32,359 branded hotels in the U.S. and Canada. Today we look at hotel brand rankings in the Upper Upscale brands’ segment. Who are the best and worst performers, and what does it take to climb the rankings? (Check out our previous post about the Luxury Segment.)

Feedback (n) | 'fed-,bak | : the complete definition

mycloud HOSPITALITY·22 October 2018
Customer-centric business strategies rule in today’s online economy. The underlying reason for this is because companies rely on a customer’s electronic word-of-mouth. Establishing a “relationship” means interacting with your end consumer, even if that conversation is through invisible, digital means. Whether question, comment, concern, or complaint, feedback paves the way to success.

The Student Becomes the Teacher: Reverse Mentoring for Millennials

mycloud HOSPITALITY·22 October 2018
“Experience is the best teacher.” Really? The expression may apply to school yard lessons, but definitely not to reverse mentoring. In recent years, leading food & beverage employers have begun realizing the benefits of “mentoring up” – in which high-performing (albeit less-experienced) professionals mentor senior managers or executives.

Tnooz to become Phocuswire with its acquisition by Northstar Travel Group

mycloud HOSPITALITY·22 October 2018
Northstar Travel Group has acquired tnooz and its related assets as part of a plan to further accelerate development of PhocusWire, an integrated news platform powered by Phocuswright, the travel industry research authority and sister company of WiT.

4 Ways This Thailand Destination Shows How Tourism Can Be Used for Good

mycloud HOSPITALITY·22 October 2018
Tourism isn't perfect, but sometimes its mission can be. Four projects in northern Thailand are dedicated to creating more sustainable livelihoods for locals, preserving customs and traditions, and developing better conservation efforts for elephants. This is the good that tourism can do.

Former Momondo CEO Hugo Burge Serves as a Startup Guardian Angel

mycloud HOSPITALITY·22 October 2018
Having sold his business to Booking Holdings last year, former Momondo CEO Hugo Burge has had more time for venture investing. His views on travel startup funding are insightful. And we're not saying that just because we hope to be invited to see the gorgeous mansion in Scotland that he's been refurbishing.

Three things retailers can learn from the Sears bankruptcy

mycloud HOSPITALITY·22 October 2018
Sears Holdings, once the largest retailer in the world, has filed for bankruptcy, signaling that the fast-changing retail business isn't waiting for anyone to catch up.

Beyond Rooms: Applying Yield Strategies to Hotel F&B Revenue

mycloud HOSPITALITY·22 October 2018
Hotel owners and operators have long used yield management to optimize room revenues. For instance, it's considered smart business for reservations to decline a booking for a one-night stay on Tuesday, even when a room is available, if forecasts indicate that someone else is likely to want that room for Monday through Wednesday.

Understanding RevPAR and RevPAR Index: are you getting your share of the revenue pie?

mycloud HOSPITALITY·21 October 2018
RevPAR and RevPAR index are different. Let's clarify both of them.

Service Automation Brings a New Life to the Human to Human Interaction for Hotels

mycloud HOSPITALITY·21 October 2018
Today with new technology, tools, and innovative frameworks Service Automation brings a new life to the Human to Human interaction for Hotels.

Evolution of Mexico Vacations and 7 Other Tourism Trends This Week

mycloud HOSPITALITY·21 October 2018
In tourism news this past week, we looked at how the traditional American vacation to Mexico is changing because of recent tumult, and how Brand USA is using the NFL's London Games to woo visitors back to the U.S.

3 Things That Could Hinder Chinese Outbound Travel Growth

mycloud HOSPITALITY·21 October 2018
Like anyone else, Chinese travelers will cut back on trips or spending if financial conditions demand it. But the moment conditions loosen up, then watch out.

Marriott's Labor Unrest and 7 Other Hospitality Trends This Week

mycloud HOSPITALITY·21 October 2018
In hospitality news this past week, Marriott's labor unrest may be a precursor for more widespread strife across the industry, and Accor's latest earnings show its struggle with making two investments pay off.

Denihan Hospitality Forms Workforce Development Program

mycloud HOSPITALITY·21 October 2018
Denihan Hospitality is introducing locals to the art of hospitality through The James Connection, a workforce development program at the soon-to-be-built The James Washington D.C.

Sentosa Singapore sees more hotels added in 2019

mycloud HOSPITALITY·21 October 2018
New gateway and getaway poised to be a game changer as it shifts local tourism industry's centre of gravity into Singapore's State of Fun; tailor-made experiences await families, business travellers, groups and couples.

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