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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

SHA Leadership Summit: Workshops for Women. Discussion for All.

Boston University - Boston Hospitality Review·Requires Registration ·18 April 2019
Leora Lanz has a story to explain why it was so important that the BU School of Hospitality Administration hold the SHA Leadership Summit for young women entering the industry.

Green Hotels: An Overview

Boston University - Boston Hospitality Review·Requires Registration ·20 March 2019
In this article, we adopt a real estate perspective and explore the sustainability implications of hotels. First, we provide a background on sustainability, describe how it relates to the hotel sector and synthesize literature on the economic implications of sustainability. Further, we provide and explain trends on sustainability certifications, LEED in particular, in the US context.

How Can Single-Unit Restaurants Strive for Powerful Online Presence?

Boston University - Boston Hospitality Review·Requires Registration ·20 March 2019
With the age of technology in full swing and the use of social media at an all-time high, digital marketing is not only recommended, but also necessary. The following list of recommendations will ensure that an independent restaurant’s online marketing presence will survive and thrive in the competitive nature of today’s world.

The Necessity of Error Management Training in the Hospitality Industry

Boston University - Boston Hospitality Review·Requires Registration ·20 March 2019
Mistakes and errors come in all shapes and sizes. In 2015, a number of major hotel corporations fell victim to cyber breaches. Hyatt Hotels Corporation’s payment processing system was breached and affected 250 hotels in about 50 countries.

Why Hoteliers Stay and Go: Future Oriented Thinking

Boston University - Boston Hospitality Review·Requires Registration ·20 March 2019
In many ways, companies in the hospitality industry thrive when they successfully deliver exceptional service experiences to their guests. As such, the human capital in the industry for forging positive relationships and fostering guest loyalty should be present at every successful firm. The ability to work with people and create a healthy service environment extends to employees as well, with Marriott International being on the Fortune list for top 50 most admired companies and three hotel companies landing on the Forbes best places to work list (Kimpton Hotels and Restaurants, Hilton Worldwide, and Hyatt Hotels) for 2018 (Fortune, 2018; Kauflin 2018).

Panacea or peril? The implications of Neolocalism as a more intrusive form of tourism

Boston University - Boston Hospitality Review·Requires Registration ·20 March 2019
The tourism industry is like a mirror: what it offers often reflects the trends that we see in society more broadly. The tourism industry from 30 years ago is very different than the one we see today. In particular, there has been a renaissance of sorts in the accommodations industry with the emergence of a plethora of alternative lodging experiences. Companies like Airbnb and HomeAway have changed the way tourists immerse themselves in destinations and the kinds of experiences they have while there. It is important to reflect on how these new forms of travel impact the destinations they facilitate and the local populace who reside there.

Failure is Not Fatal: Actionable Insights on Service Failure and Recovery for the Hospitality Industry

Boston University - Boston Hospitality Review·Requires Registration ·20 March 2019
The service industry accounts for more than 70% of global GDP and continues to grow. This growth of the service sector in the foreseeable future is partly fueled by the rapid development of service technology (e.g., artificial technology (AI), chatbots, and automated self-service technology) in the digital age.

Creating Community One Meal at a Time

Boston University - Boston Hospitality Review·Requires Registration ·31 October 2018
Doctors heal. Professors educate. Psychologists listen. Entertainers excite. I get to do all of the above, on stage each night, as I serve dinner. They say the best way to a man’s heart is through his stomach. I think the same is true no matter the gender; a meal shared is a memory made.

Restaurant Delivery: Are the 'ODP' the Industry's 'OTA'? Part II

Boston University - Boston Hospitality Review·Requires Registration ·31 October 2018
In Part 1 of this analysis of the restaurant delivery system we looked at the owner/operator models which still offer some measure of control over price and quality. This is fast becoming an issue with the rise of the Ghost Kitchen where the ODP is an integral part of the equation. Here we present the larger challenges from the dominant ODP control of the marketplace. It is good to remember that most of the ODPs themselves are still looking to find profits in what they do, a suggestion that those profits will need to come at the expense of the restaurant providers in one way or another.

Restaurant Delivery: Are the 'ODP' the Industry's 'OTA'? Part I

Boston University - Boston Hospitality Review·Requires Registration ·31 October 2018
The entire restaurant industry, from the simplest quick service joint to the most complex fine dining jewel, is caught in a veritable frenzy of delivery. It may be, unfortunately, a very risky path to travel for the uninitiated restaurant operation, but delivery is driving the investment community to a fever pitch. [1] We have entered into the time of the restaurant On-Line Delivery Provider (ODP) which mirrors in many ways the On-Line Travel Agent (OTA) which has so disrupted the lodging industry.

BHR W 18 7: A la Carte Dining in a Banquet Setting: Is it Feasible?

Boston University - Boston Hospitality Review·Requires Registration ·27 February 2018
À la Carte Dining in a Banquet Setting: Is it Feasible?

Draft: When is a Group a Chain, and a Chain a Brand?

Boston University - Boston Hospitality Review·Requires Registration ·26 February 2018
Draft: When is a Group a Chain, and a Chain a Brand?

BHR S 18 6: When is a Group a Chain, and a Chain a Brand?

Boston University - Boston Hospitality Review·Requires Registration ·26 February 2018
When is a Group a Chain, and a Chain a Brand?

Draft: Blockchain Technology & its Implications for the Hospitality Industry

Boston University - Boston Hospitality Review·Requires Registration ·13 February 2018
Draft: Blockchain Technology & its Implications for the Hospitality Industry

Draft: How Does My Neighbor Feel About my Airbnb?

Boston University - Boston Hospitality Review·Requires Registration ·13 February 2018
Draft: How Does My Neighbor Feel About my Airbnb?
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BHR S 18 4: How Does My Neighbor Feel About my Airbnb?

Boston University - Boston Hospitality Review·Requires Registration ·13 February 2018
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BHR S 18 3: 5 Keys to Successful Hospitality Leadership

Boston University - Boston Hospitality Review·Requires Registration ·13 February 2018
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Draft: 5 Keys to Successful Hospitality Leadership

Boston University - Boston Hospitality Review·Requires Registration ·13 February 2018
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BHR S 18 1:Cutting Through the Online Hospitality Clutter: 10 Best Practices for Organic Visibility

Boston University - Boston Hospitality Review·Requires Registration ·13 February 2018
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A (Diamond) Cut Above the Rest: Improving Hotel Operations Based on TripAdvisor Rating Attributes

Boston University - Boston Hospitality Review·Requires Registration · 5 October 2017
A (Diamond) Cut Above the Rest: Improving Hotel Operations Based on TripAdvisor Rating Attributes
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A Place for Everything and Everything in Its Place: The Application of Feng Shui to Hotels

Boston University - Boston Hospitality Review·Requires Registration ·22 September 2017
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In 2017 What Will A Restaurant Actually Be? A New Taxonomy

Boston University - Boston Hospitality Review·Requires Registration · 3 October 2016
In 2017 What Will A Restaurant Actually Be? A New Taxonomy in Fall 2016, Restaurants, Technology, Trends

The Heart of Successful Hotels: Going Beyond the Monopoly Game Strategy

Boston University - Boston Hospitality Review·Requires Registration · 9 September 2016
To investors, hotels are real estate. At the end of the day, why do investors put their money in hotels vs. other types of real estate? For the prospect of superior investment returns – the current operating cash flow and the reversionary value upon exit (sale) in excess of acquisition price. Among other factors, the underwriting of hotel investment considers a reasonable – or at times, aggressive – net operating income (or EBITDA), an appropriate capitalization (cap) rate applied to that net operating income to determine an asset’s valuation, and various equity and debt alternatives to determine an equity multiple and rate of return satisfactory to the investor. By Joseph Khairallah and Andrea Foster

Hospitality Branding in the Age of the Millennial

Boston University - Boston Hospitality Review·Requires Registration ·25 August 2016
Hospitality Branding in the Age of the Millennial

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