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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Keep Your Distribution Options Open and Grow Direct Bookings

Ecole hoteliere de Lausanne (EHL)· 3 December 2018
In this crowded and competitive market, what's the best approach when it comes to marketing your hotel online? Hoteliers would - if they could - just focus on direct bookings with their potential clients. But with a plethora of online travel agencies out there such as and Expedia, hoteliers are having to reach out to potential guests via OTAs, even though it often means paying commissions of 15-20 percent on bookings.

Data Security in Hospitality: Risks and Best Practices

Ecole hoteliere de Lausanne (EHL)· 3 December 2018
Information security is a pivotal aspect of many industries, not least the hospitality industry due to the nature of the data collected by companies operating within hospitality. Hotels, motels, resorts, and rented apartment complexes all gather and electronically store a range of sensitive personal guest data, such as names, phone numbers, addresses, and credit card details.

Climate Change, Wine Production and Grapes Diversification

Ecole hoteliere de Lausanne (EHL)· 3 December 2018
Scientists have been warning for decades about climate change and its potential damaging impact on agricultural production.

Restaurant Staff: To tip or not to tip?

Ecole hoteliere de Lausanne (EHL)· 3 December 2018
Tips are crucial for restaurant staff in the US where salaries are generally low, but in Switzerland tips are a form of bonus based on customer satisfaction and not so critical as basic salaries can be around 4,000-5,000 CHF or USD a month.

Strategic Management Accounting: How Important is it to Hotel Managers?

Ecole hoteliere de Lausanne (EHL)· 3 December 2018
While hotels have long used traditional management accounting practices, their use of contemporary strategic management accounting (SMA) techniques has not been as widespread. As researchers, this intrigued us because studies conducted outside the hotel industry had found that the relationship between firm strategy and firm performance was significantly enhanced through the use of SMA techniques.

Finding Meaning In Travel

Ecole hoteliere de Lausanne (EHL)·31 October 2018
For more and more travelers nowadays, vacations are less about the "fly and flop" and more about living an outstanding experience and finding meaning and purpose in their busy lives. Some travelers seek authenticity and want to really dive into the culture or destination they are exploring; some want to dedicate a portion of their trip to a charity, besides taking time for themselves and get involved in volunteering projects.

Airbnb Pricing: Bloomberg Index Analysis

Ecole hoteliere de Lausanne (EHL)·31 October 2018
Bloomberg recently released the latest edition of its index which ranks locations around the world - taking into consideration some 120 cities - according to rates charged by Airbnb. Among its main findings were that although Miami and Boston took the top two places for the second year running regarding Airbnb pricing, Middle East destinations are now some of the most expensive in the world, with locations such as Tel Aviv, Dubai, Jerusalem, Riyadh and Kuwait City among the top 15.

Gastronomy Tourism: Putting Cambodian Cuisine on the Map

Ecole hoteliere de Lausanne (EHL)·31 October 2018
Two Cambodian chefs known as the ‘Kimsan twins’ because of their shared family names – Kimsan Sok and Kimsan Pol – grew up in a country which had been torn apart by the violence unleashed by the Khmer Rouge.

The Value of Teamwork in Service

Ecole hoteliere de Lausanne (EHL)·31 October 2018
How does one of the top restaurants in the world approach teamwork in service? Two EHL lecturers have just spent several days at Alain Ducasse’s restaurant at the Plaza Athénée in Paris and came away with a number of insights which they will now pass on to their students, as they seek to make sure the education they provide is up-to-date and aligned with the latest trends in the industry.

Why all the Appellations, Bordeaux?

Ecole hoteliere de Lausanne (EHL)· 1 October 2018
Jean-Marie Cardebat, wine economics professor at the Universite de Bordeaux, director of its finance and economics research center (Larefi), and affiliate professor at INSEEC Business School, spoke to Hospitality Insights recently on the sidelines of a wine and hospitality management forum at EHL about issues currently affecting Bordeaux wine producers.

Content Marketing Strategy in Hospitality: Choice Hotels Europe

Ecole hoteliere de Lausanne (EHL)· 1 October 2018
In this article on the brand as publisher, we focus on Choice Hotels which has launched a travel portal to drive traffic to its booking site and collect customer data. Tess Mattisson, director of marketing for the European division of Choice Hotels International, spoke recently to EHL students about why she decided to launch the site and the benefits it has brought.

The Future of Work: Look on the Bright Side?

Ecole hoteliere de Lausanne (EHL)· 1 October 2018
Whenever you hear a news item about artificial intelligence and robots, which are now gaining a foothold in the hospitality industry and other sectors, the message is usually this: jobs are going to disappear, with perhaps millions of people facing long-term unemployment.

Online Customer Reviews: Their Impact on Restaurants

Ecole hoteliere de Lausanne (EHL)· 1 October 2018
Dining out, going for a movie, or enjoying a bottle of fine wine are all 'experience goods', that is, they have to be consumed or experienced in order for them to be assessed and evaluated. Online customer reviews are valuable as they allow potential consumers to get in-depth information from others for a relatively low cost and little effort. With one click, they can solve an information asymmetry problem in which service providers are better informed than customers. The internet allows customers to share their views and feedback cheaply and efficiently with a large audience.

The Need for Big Data and Quantitative Skills Training In Hospitality

Ecole hoteliere de Lausanne (EHL)· 1 October 2018
The hospitality industry is becoming increasingly complex, with financial engineering, corporate governance, and strategic interactions with other sectors now part and parcel of daily life. In addition, publicly-traded major hotel chains manage a portfolio of brands and deal with a range of other industries at the same time. Hotels can no longer rely on experience and 'savoir-faire' to get by, but need to hire staff who are comfortable with quantitative skills such as mathematics and statistics.

The (In)famous Article 404 of the Swiss Code of Obligations

Ecole hoteliere de Lausanne (EHL)· 1 October 2018
Contracts, whether for providing specific labor-related services or so-called ‘agency’ agreements, form the cornerstone of most industries ranging from hospitality to banking and are especially critical when they involve two or more parties from different countries. But what if there’s a dispute?

Single-Use Plastics: Hotels and Airlines are Cutting Down

Ecole hoteliere de Lausanne (EHL)·24 September 2018
From plastic straws to the complete elimination of single-use plastics, more and more in the hospitality industry are opting to create a sustainable travel experience.

Celebrity Chefs: Are They Worth It?

Ecole hoteliere de Lausanne (EHL)· 3 September 2018
Celebrity chefs are 'very expensive' but they can bring instant brand recognition to your hotel restaurant. That was the general consensus among panelists at the F&B breakout session at the International Hotel Investment Forum held recently in Berlin.

Frugal Innovation in Hospitality: Insights From Navi Radjou

Ecole hoteliere de Lausanne (EHL)· 3 September 2018
How can we, as an industry, do more with less? That's a challenge more and more companies are facing nowadays. It's also a conundrum posed by frugal innovation which seeks to deliver products and services that are not only affordable but also sustainable.

INTERVIEW - How can Google Help Hoteliers? with Philip Reis, Hospitality Industry Leader, Google Switzerland

Ecole hoteliere de Lausanne (EHL)· 3 September 2018
We spoke recently to Philipp Ries, Industry Leader for hospitality at Google in Switzerland, after his recent keynote speech to EHL's international advisory board. Here are edited highlights of the interview.

Do Fine Wines Still Have Their Place in Restaurant Wine Lists?

Ecole hoteliere de Lausanne (EHL)· 3 September 2018
Upscale' or gastronomic restaurants have seen many changes over the past 20 years as we have experienced the influence of social media, the globalization of cuisines, and the role of wine in the cellars and menus of restaurants. Several experts came together at Ecole hoteliere de Lausanne recently to discuss the latter issue in a roundtable session.

The Origins Of The Hospitality Industry And What Lies Ahead

Ecole hoteliere de Lausanne (EHL)·20 August 2018
Away from home, surrounded by strangers and yet you feel welcome. The original idea of hospitality has remained unchanged since the creation of the word itself. Derived from the Latin word “hospes”, meaning both visitor and stranger, hospitality has its roots in ancient history.

European Hotel Industry Performance Over the Cycle

Ecole hoteliere de Lausanne (EHL)·20 August 2018
Over the last four years, we observed a certain level of volatility in the main indicators of hotels’ performances, including the occupancy rate, the average daily rate (ADR) and the revenue per available room (RevPar). In particular, European countries like France, Germany, Italy, Spain and Switzerland, started showing some encouraging signs of recovery, notably over the last two quarters of 2017.

REPORT: Independent Restaurateurs and Training, What is The Solution

Ecole hoteliere de Lausanne (EHL)·17 August 2018
Independent restaurateurs are driven by passion, an honorable motivator, but not the best when it comes to managing their assets and adapting their business to the digital age. How shall we train independent restaurateurs who do not see any challenges in their business whilst their own industry is collapsing under the pressure of government taxes, large corporations and change in their customers' mindset?

On the Rise: Hospitality in Latin America

Ecole hoteliere de Lausanne (EHL)·19 July 2018
The hospitality industry has shown great dynamism in Latin America over the past five years and that trend looks set to continue in 2018. While tourism growth in Central and South America can be partly explained by the region’s diversity and natural resources, most of its progress stems from the continuous commitment of governments to promote the sector.

INDUSTRY REPORT - 2018 Hotel Industry Innovation Report

Ecole hoteliere de Lausanne (EHL)· 2 July 2018
Ecole hôtelière de Lausanne (EHL) recently released a comprehensive Hospitality Innovation Industry Report, authored by Dr. Carlos Martin-Rios, an Associate Professor at EHL.

Is it Time to Invest in Tourism and Hospitality in Iran?

Ecole hoteliere de Lausanne (EHL)· 2 July 2018
Consider this: Iran, the cradle of the ancient Persian Empire, has great potential for tourism and hospitality but the development of these sectors in the country has been far from linear and that remains the case today, mainly due to geopolitics.


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