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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

What Happens in Vegas... is a Design Laboratory for Global Hospitality Design

Hotel Business Review by·17 February 2019
Dog years. That is a relatively fitting metaphor for describing the life expectancy of most hospitality spaces in Las Vegas – guest rooms, entertainment venues, restaurants – compared to the same types of spaces located on hospitality properties elsewhere.

Including AEDs As Part of Your Five-Star Service

Hotel Business Review by·17 February 2019
When checking into a hotel, guests automatically expect a clean room and smooth check-in process. And many also expect the property to have an automated external defibrillator (AED) on site. In fact, a recent Harris Poll found that 69 percent of Americans believe hotels should have an AED installed.

Examining the Impacts of Positive and Negative Online Hotel Reviews

Hotel Business Review by·17 February 2019
These days, consumers are likely to read online consumer reviews to learn about others' experiences and thoughts regarding a concept of their interest. Consumers were and are exposed to communications from firms (e.g., hotels) in form of promotional materials in different channels. The difference nowadays is that a consumer also has access to communications from real consumers who have tried services promoted by hotels and can attest whether or not a hotel delivered what they had promised or at least their services had been up to scratch.

The Gig Economy: What Hoteliers Need to Know

Hotel Business Review by·10 February 2019
Call it what you will – the gig economy, sharing economy, freelance economy, on-demand economy, platform economy, [fill-in-the-blank] economy – the nuts and bolts of how we go about accessing people and services has changed dramatically in recent years. Want a ride? Grab an Uber. Hungry? DoorDash delivers. Need groceries? Instacart to the rescue. With just a couple of taps on a smart device, our every wish can seemingly be granted.

From Pyramid to Pillar: Opportunities Abound in the Baby Boomer Market

Hotel Business Review by·10 February 2019
I'm a nerd of sorts. Especially when it comes to numbers, statistics, data, and algorithms. I suppose part of it comes with just being a PhD. After all, a doctoral degree is, in essence, a research degree. And research essentially means a lot of numbers. But my interest in data probably stems more from growing up in a family business whose success depended on numbers. Customers. Sales. Inventory. Costs.

U.S. Department of Labor Changes Rule for Tipped and Non Tipped Work

Hotel Business Review by· 3 February 2019
The U.S. Labor Department's Wage and Hour Division ("DOL") recently revoked its so-called "80/20 rule" for employees who receive tips. This "rule" had attempted to provide guidance about what happens where restaurant servers and other tipped employees work on tasks that don't directly generate tips, such as rolling silverware or wiping tables. The rule generally stated that where a tipped employee spent a "substantial amount of time (in excess of 20 percent) performing general preparation work or maintenance," the employer could not take a tip credit and needed to pay the employee the full minimum wage.

The Duniway Hotel: Why Portland is Bold and Unafraid of Change

Hotel Business Review by· 3 February 2019
Located right in the heart of downtown Portland's business and entertainment district, the Duniway is a refreshingly lively boutique hotel that embraces the artistic, creative and independent nature of Portland. Indeed, the hotel is named after Abigail Scott Duniway, an author and pioneer suffragist in the Pacific Northwest who devoted more than forty years in the 19th and early 20th centuries to seeking the vote for women and tirelessly promoting women's rights. Her independent spirit lives on today in the Duniway, our employees and the experiences we treat visitors to.

Key Aspects in Growing a Hospitality Portfolio and Organization

Hotel Business Review by· 3 February 2019
Hospitality is a demanding, fast-paced operating business all rolled into a complex commercial real estate investment. As we know, those entities looking to expand their portfolios, and their accompanying organizations at the property level and in the C-suite, have their work cut out for them.

Margaritaville: South Florida's Destination Paradise

Hotel Business Review by·27 January 2019
The way travelers are taking vacations has changed. Expectations are higher. Travelers want a worry-free vacation with personality. It is all about the experiences and maybe more importantly, how those experiences translate to an emotional connection. The story, the people, the adventure is as important as, maybe even more important than, the physical deliverable.

"Sustainable Stays": How Green Hotel Design Improves Occupancy and Operations

Hotel Business Review by·27 January 2019
Sustainable design has made its way into the upper hierarchies of a hotelier's priorities as it has proven to correlate with increased revenue. Benefits of the "greening" of the hospitality industry result in higher occupancy rates, coupled with efficient and profitable operations. To say that sustainability has become desirable among modern consumers and hoteliers alike, would be an understatement. As previously witnessed in other business sectors, sustainable measures have made a lasting impression on the hospitality industry.

Hotel and Resort Developments Thrive with a Great Playground

Hotel Business Review by·27 January 2019
In an ever-increasingly competitive hospitality marketplace, owners and operators look to enhance their competitive advantage by providing uniquely positive, memorable experiences. Hotel and resort owners and operators agree that a hospitality brand holds the potential to create such novel guest experiences through the amenities leaders select for the brand's identity.

Delivering Service in a Labor-Scarce Economy

Hotel Business Review by·20 January 2019
With unemployment holding at historically low rates, hospitality and food service are among the industries most affected by the labor shortage, according to the Bureau of Labor Statistics. The immigrant workforce, a vital source of labor for the hospitality industry, is being impacted by a government crackdown at a time when the U.S.-born population is aging and shrinking. Adding to the challenge is that with job opportunities outpacing available labor, more workers are targeting higher skilled (and higher paying) positions, leaving lower-paying service jobs unfilled.

What Hotels Can Do to Build Brand Loyalty with Millennials

Hotel Business Review by·20 January 2019
They're young, active, travel-savvy and eager to choose experiences over physical purchases, so it's easy to see why millennials are the group to nurture when it comes to hospitality. The challenge -- building brand loyalty with them is easier said than done. These travelers, many of whom had a front-row seat to the late 2000s financial crisis, are keenly aware of their own spending, making them a tough group to capture with old-school loyalty plays such as points programs. In fact, according to one study, 80 percent of millennial travelers said they would switch their brand allegiance just to save a few dollars.

Sound and Vision: How Audio is Becoming the New Visual for Hoteliers

Hotel Business Review by·20 January 2019
Hotel owners are usually experts in the importance of marketing, recognizing how much their business image can impact on their bottom line. If website photography isn't suitably aspirational, it can put customers off before they have even booked a room and poor social media branding, non-mobile optimized websites or negative reviews on TripAdvisor can be equally damaging.

Staying Ahead of the Competition in 2019: Why Smart Hotel Owners and Investors Should Consider A Brand Conversion

Hotel Business Review by·13 January 2019
If you ask business leaders to describe what drives the most successful organizations around the globe, they will likely mention concepts such as market insight, organizational adaptability, new product development and customer service. While these ideas may seem to best define a resilient technology company, they are actually quite relevant for hotel owners and operators across nearly every segment of the industry.

Brand Safety in Digital Advertising - What Every Hotel Brand Needs to Know

Hotel Business Review by·13 January 2019
We live in a digital-first environment where hotels are increasingly reliant on digital advertising and marketing efforts to drive bookings. With the average American spending 24 hours every week online, digital advertising is a key strategy for hotel brands to achieve the greatest revenues. However, brand safety and reputation can be challenging to maintain in the ever-changing digital landscape and is of paramount concern for hoteliers. With all of the competition, one cannot afford to have their well-earned reputation sullied by easy-to-avoid mistakes like poor ad placement.

Anatomy of a Hotel Audit

Hotel Business Review by· 6 January 2019
These are challenging times for the hotel industry. Due to skyrocketing operating costs, most U.S. hotel groups have still been unable to reach operating margins commensurate with the industry peak in 2007. Consumer preferences demand upgrades in technology and room renovations, cutting into the bottom line even as rising salaries, wages, benefits and staffing levels add to labor costs.

Top 9 Ways to Mitigate Risks During a Hotel Renovation

Hotel Business Review by· 6 January 2019
You feel the pressure to make your hotel stand out from the crowd. And that means you must complete any hotel renovations more quickly than renovations of standard commercial buildings. After all, your hotel's guests expect the latest amenities.

Finding the Perfect Hotel Employee

Hotel Business Review by· 6 January 2019
Making the wrong hire can have ghastly repercussions for a hotel property or travel tech company. Between the costs associated with paying for poor performance, the drain on employee morale, time spent in training and onboarding, time needed to find another new employee, recruiter fees and the opportunity cost of not selecting the right person, getting it right the first time is critical. The US Department of Labor estimates that the cost of a bad hire is 30% of that person's income; for a startup in travel tech or an established property, this is a massive investment in… nothing.

Beyond the Ordinary: Historic Hotels and Unique Event Venues

Hotel Business Review by·16 December 2018
Events can take many forms, from small intimate gatherings to blockbuster conventions, from a business meeting to weddings and soirees. Regardless of the size and form, in an increasingly competitive hotel marketplace, the role of the event as a value-added component to the bottom line cannot be underestimated. Events have a significant direct and positive impact on a hotel's bottom line, but also indirectly in exposure and positive reviews, whether formally in publications or informally through social media and word of mouth.

The Travelers Have Spoken: Capturing and Leaning into Guest Review Sentiment

Hotel Business Review by·16 December 2018
There's no denying the power of the hotel review: "Will NEVER ever stay at this place again. The rooms are dirty, never cleaned or vacuumed under bed, stains on linens, just icky." "The staff was excellent, and the rooms were very clean. The only complaint I had was the elevator was slow."

Hotel Recruiting Obstacles: Budget, Brand Reputation, and Location

Hotel Business Review by·16 December 2018
Every property, management company and travel tech company (and really any organization) has recruiting challenges to overcome. While no two properties are exactly alike, there are commonalities that tend to appear, and can be lumped into three buckets: Budget, Brand and Location.

Hostels: The Hot New Market

Hotel Business Review by· 9 December 2018
With the rise of the sharing economy and the exponentially expanding competitive set within the hostel sector, the hospitality industry has been going through a number of dramatic shifts over the last few years. Brands like Airbnb and Uber, in particular, have revolutionized the way we travel, and continue to influence and inspire the development of new peer-to-peer platforms.

What Subscription Models Tell Us About Driving Loyalty and Revenue

Hotel Business Review by· 9 December 2018
Consumers are subscribing to an ever-growing diverse set of categories and services – and at greater rates. There is easy access to everything from meal delivery kits to clothing and beauty products. Several automobile companies are even testing and making progress on their own subscription-based models including Porsche, Volvo and Mercedes. But gaps do remain in many industries jumping to offer and capitalize on subscriptions.

How to Keep Hospitality Entertaining

Hotel Business Review by· 9 December 2018
The passionate airline pilot loves soaring above the clouds, savoring the feeling of power and freedom from our home planet's strong pull. However, when "on the job," she or he must attend to a long, prescribed protocol of pre-flight, takeoff, in-flight and landing procedures and responsibilities. It takes knowledge, experience and attention to detail, as well as being able to react at a moment's notice to a "change in flight plans," to safely and productively navigate to one's destination.

Big Data and Advanced Technologies: What Role for Frontline Staff?

Hotel Business Review by· 2 December 2018
Call it a sign of maturation mixed with puzzlement. We are morphing quickly along a seemingly inevitable path from the Information Age to a Big Data and AI (Artificial Intelligence) one. As we do, more and more observers are expressing concern over how entities of all sizes will manage the incredible amounts and constant stream of data that are now made available to us - as frontline operators; as property and asset managers; as human resources and other administrators; and as owners and investors.


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