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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Boston & Cambridge Lodging Market Peaks in 2018 as Demand Outpaces Supply

Hotel F&B· 1 February 2019
Sebastian J. ColellaThe Boston and Cambridge lodging market accommodated approximately 7.5 million roomnights in 2018, growth in demand of 3.4% from the prior year. The market's supply increased 2.8% with the opening of four new hotels and a guestroom expansion which combined for approximately 760 new rooms available nightly.

Ibis Offers Up a Refresh

Hotel F&B· 1 February 2019
Ibis is refreshing its experience, opening out to the local community and increased social interaction. This strategy is in response to new customer expectations highlighted by an Ipsos study conducted across six countries on behalf of Ibis: 80% of respondents would like this new type of hotel to be a social venue, where everyone, including non-staying guests, feels welcome.

The Room Key: Should Hotel Sales Teams Be Allowed To Work From Home?

Hotel F&B· 1 February 2019
I am a hotel sales manager and there is a constant debate between the sales and marketing manager and our executive management team—should we have the flexibility to work from home every now and then? There are so many job options out there, and most companies are giving their employees more flexibility. We are in sales and know what we need to do to hit our numbers, or what will happen if we don’t achieve our goals.

Why should you pay more attention to your landing page? A refresher

Hotel F&B· 1 February 2019
Consider this. The average person (you, me, your mum, your favourite barista) will experience the same level of stress during a ‘mobile delay’ as they would whilst watching a horror movie. Yep. We live in that world now.

GDPRapp Solves GDPR Risk Exposure for Hospitality

Hotel F&B· 1 February 2019
dramds.com ltd., a British technology company, said it offers same-day deployments and immediate GDPR compliance with its GDPRapp. GDPRapp is a new solution of mobile apps that work on all mobile phones, tablets, laptops, and desktops. Deployment across a corporate network can take as little as three (3) hours depending only on whether the customer has a bespoke list of risk and controls.

Paramount Lodging Advisors Sells Ocean Front Gold Beach Inn, Ireland's Rustic Lodges & RV Park and Ireland's Commercial Income Property in OR

Hotel F&B·31 January 2019
Paramount Lodging Advisors (PLA) has successfully executed the transaction of the Ocean Front Gold Beach Inn, Ireland’s Rustic Lodges & RV Park and Ireland’s Commercial Income property in Gold Beach, OR. Senior Managing Director Scott Griemsmann and Senior Associate Subu Thiagarajan represented the seller in the sale.

Five Tips to Ensure Your Property is Ready for High-Volume Events

Hotel F&B·31 January 2019
It’s finally the week of the BIG GAME! In May of 2016 it was announced that Atlanta would be home to Super Bowl 53 on February 3, 2019. Although this announcement came almost three years prior to the big game, it’s difficult to prepare and create pricing strategies built to handle the influx of demand Atlanta is facing this week as crowds flood to the city to enjoy football’s biggest night. The closer you get to kickoff, finding a hotel near the stadium becomes increasingly difficult and as a result, rates of available rooms skyrocket, allowing hotels to capitalize on this incoming demand.

Getting Started on Event ROI

Hotel F&B·31 January 2019
Event ROI is an elusive goal for many event marketers as they seek to design campaigns to align with the financial realities of the business. Generating measurable customer demand from their programs and improving ROI calculations have moved from “nice to have” to “must have” metrics. Even though corporate leaders want marketers to become more ROI-focused, demonstrating business-driving results can be a perplexing challenge.

Where Credit is Due: Managing Continuing Education Credits

Hotel F&B·31 January 2019
Often in adult life, recognition for our achievements is harder to find. We don’t get to take home an honor roll report card for performing our daily tasks or a “You Made It to Work on Time Every Day This Week” plaque. This makes those documented accomplishments we do receive even more significant.

Rosa's Thai Cafe Boosts Sales with Actionable Guest Insights

Hotel F&B·31 January 2019
London-based restaurant group Rosa’s Thai Cafe reports a sharp increase in sales, footfall and guest experience metrics since partnering with restaurant intelligence platform Yumpingo.

Eight Wellness Trends for 2019

Hotel F&B·31 January 2019
Experts predict the future: from the rise of a 'dying well' movement and wellness remaking the fashion industry to 'meditation going plural' and scent playing a more dramatic role in our emotional health.

Web Design Best Practices and Trends for Hotels 2019 (Part 1)

Hotel F&B·31 January 2019
Web design is not a form of art, but a solution to a business problem, albeit with a bit of creative touch and artsy flavor. While there are many things hoteliers want to achieve with their website design, it really comes down to one OKR – to convert website visitors into bookers. So how do we do that?

Prism Adds Westin Stonebriar Hotel & Golf Club and Sheraton Stonebriar Hotel in Dallas to Its Management Portfolio

Hotel F&B·30 January 2019
Dallas-based Prism Hotels and Resorts announced today that it has won new management contracts for two properties located in the upscale Stonebriar community of Frisco, Texas: The Westin Stonebriar Hotel & Golf Club and Sheraton Stonebriar Hotel. Prism will manage and reposition both properties. Prism Hotels and Resorts’ President and CEO Steve Van made the announcement.

Valentine's Day and Hotel Markups

Hotel F&B·30 January 2019
It could be the most overpriced –and some might say — overrated special day of the year. Of course, I’m referring to Valentine’s Day.

2019: The Year Hotels Get a Grip on Acquisition Costs

Hotel F&B·30 January 2019
Examining the challenges and opportunities facing hoteliers in 2019, it might be easy to say, “New year, same old story.” In attempts to drive revenue and increase profitability, hoteliers—like they have for seemingly the past decade—continue to focus on less costly ways to acquire guests.
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Tackle Hotel Guest Experience Like a Pro, This Super Bowl

Hotel F&B·30 January 2019
With Aerosmith, Ludacris, Cardi B, Maroon 5 and the likes setting the scene, the city of Atlanta is all set to host the Super Bowl 2019. This is the third time that Atlanta will be hosting the mega sporting event, after 1994 and 2000. This obviously comes as great news (with its own set of challenges) to all hoteliers in and around the city. In fact, most accommodation options almost always sell out months in advance when it comes to Super Bowls! But is that all there is for hoteliers to cash in on? We think not.

eRevMax Completes Integration with Portugal Based Newhotel PMS

Hotel F&B·30 January 2019
Hotel connectivity solution provider eRevMax has completed 2-way integration with Newhotel Software, a global hospitality technology company headquartered in Lisbon, Portugal. Mutual hotel customers can leverage this integration to update rate and availability to third party online booking sites whenever they are updated in the property management system and receive reservations from OTAs.

Honeywell Simplifies Guestroom System Design and Commissioning with INNtool and EngINN Solutions

Hotel F&B·30 January 2019
Honeywell said it is shortening training and installation requirements for hotel properties around the world with its design, commissioning and sales software offerings, INNtool and EngINN. The Honeywell INNCOM solutions simplify the design and implementation of its hotel guestroom systems.

GreenTree Hospitality Group to acquire majority stake in Argyle Hotel Management Group

Hotel F&B·29 January 2019
GreenTree Hospitality Group Ltd. (NYSE: GHG) (“GreenTree” or the “Company”), a leading franchised and managed hotel chain in China, has announced that it has entered into a share purchase agreement to become a major shareholder of Argyle Hotel Management Group (Australia) Pty Ltd. (“Argyle”), an owner and operator of hotels in China and South East Asia.

Can your Hospitality CRM Segment like this?

Hotel F&B·29 January 2019
During the month of October, the client was interested in sending a past guest email that was specifically segmented to advertise the free and discounted admission available at various attractions, events and restaurants in the local area that were child friendly.

How to Personalize Your Event

Hotel F&B·29 January 2019
Event personalization has been trending for years, now. But the big question remains, how do you personalize your event at scale? It’s easy to understand how you might personalize an event for 20, but what about an event of 300? Or 3,000?

Owned by Leadon Investments, Delta Hotels Saskatoon Downtown Undergoes Transformation and Rebranding

Hotel F&B·29 January 2019
Marriott International, Inc. today announced the rebranding and opening of the Delta Hotels Saskatoon Downtown. The reimagined property will deliver an upscale choice to the seasoned traveler. The 291-room hotel located at 405 20th Street East, is owned by Leadon Investments and managed by Marriott International, Inc.

2018 Independent Hotel Revenue Performance @ Xotels

Hotel F&B·29 January 2019
Some of you might have noticed that the topics of our blog posts have been gradually changing over the last few year. From a pure revenue management focus we have strayed into areas of operations and finance. And even a few on concept and design.

Addressing Gender Inequality in the Housekeeping Department

Hotel F&B·29 January 2019
A topic I am hearing incessantly from numerous hoteliers at present is that they are having significant staffing problems, particularly amongst their room attendants. Such woes are causing serious headaches due to the rampant turnover, inability to find suitable replacements and huge costs associated with this entire process. This should never be the case, and so I’d like to present a possible solution.

Top 25 Markets Set the Performance Pace for U.S. Hotels

Hotel F&B·29 January 2019
STR’s Top 25 Markets are the largest of the STR-defined U.S. markets, accounting for approximately 32 percent of hotel rooms across the country. Historically, these 25 markets outperform the remaining 143 U.S. markets in absolute values, and over the last year, they also outperformed the others when it came to year-over-year comparisons. Revenue per 
available room (RevPAR) within the Top 25 Markets ($116.32) increased 3.3 percent over 
the last 12 months, outpacing the 3 percent rate of growth seen in all other markets ($71.36). While often the beneficiary of consistent demand, Top 25 RevPAR can also be attributed to strong increases in average daily rate (ADR), 
as occupancy remains relatively flat.

The Quick Guide to Gaining More Email Subscribers at Your Hotel

Hotel F&B·29 January 2019
Growing your hotel’s email list can be difficult. While cultivating quality subscribers over a disengaged mass quantity should still be a priority, you may be missing opportunities to grow your numbers with people you know are already engaged. Who are these people? Take a look around, these people are your hotel guests! They are already interested in your hotel because they are staying there.

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