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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Overcome the Threat of Disruption - Get Your Hotel Mobile-Savvy

Hotel F&B·23 April 2019
In today’s market hotel executives need to master a delicate balancing act, delivering great experiences to guests who have ever-increasing expectations for personalization but also a penchant for self-service tools across the hotel stay. Many hospitality organizations have turned toward mobile technologies, hoping to simultaneously offer guests the autonomy they prefer – and create opportunities to build brand loyalty and deliver exceptional experiences.

Study: Cancellation rate at 40% as OTAs push free change policy

Hotel F&B·23 April 2019
Nearly 40 percent of on-the-books revenue is canceled before arrival, according to a study conducted by D-Edge Hospitality Solutions, the Accor-owned hotel technology group that includes the AvailPro and FastBooking platforms. The company analyzed the online distribution performance of more than 200 different channels for 680 properties in Europe between 2014 and 2018.

Finding the Perfect Venue for Your Meetings and Events

Hotel F&B·23 April 2019
Before filling out your RFP to hotels and venues that will not meet your requirements, do your homework to save time for both you and the potential venue partner. Remember, while it may not take much effort to send out an eRFP, it does take a lot of time for the hotel to respond and for you to review them. This extra step is necessary in the venue vetting process and is guaranteed to pay off.

Review Ratings Make a Direct Impact on Revenue

Hotel F&B·23 April 2019
Guest ratings are more valuable than brand. Although a strong statement to make, recent third-party research confirms that travelers are willing to pay more for hotels with high ratings. This supports various studies on the topic, including our own research, which revealed that travelers are 3.9 times more likely to book a hotel with a higher rating. What makes this new research truly stand out is the relationship between Guest Ratings, Brand Value, and Price.

Restaurant Local SEO: The Google characteristics of America's top-ranked eateries

Hotel F&B·23 April 2019
Doing Local SEO for restaurants means managing a ton of different ingredients: website SEO, link building, review management, GBP signals, etc.

Canopy By Hilton Continues Expansion with Five New Signings

Hotel F&B·22 April 2019
Hilton’s lifestyle brand, Canopy by Hilton, is charting growth with five new signings under its belt in global locales: Washington D.C. Embassy Row, Paris Trocadero, Bordeaux Chartrons, Portland (Maine) Waterfront, and Venice, Italy. The Venice and Paris openings will be the Italian and French debuts for the Canopy by Hilton brand and this will be the third Canopy to call the Washington, DC-area home.

How To Build a Mentally Healthy Workplace in Hotels

Hotel F&B·22 April 2019
Not all organizations can be Google or Facebook, offering employees yoga rooms, nap pods, and on-site massage therapy. However, many hoteliers are trying harder to follow these tech giants in one way—by paying more attention to their team’s mental health. It’s critical to be aware of common pitfalls that can harm employees’ psyches. Leaders should know how to identify and remedy these problems, or better yet, prevent them entirely for the good of all.

InterContinental Shenzhen, Shenzhen Telecom and Huawei Partner to Create 5G Smart Hotel

Hotel F&B·22 April 2019
InterContinental Shenzhen, Shenzhen Telecom and Huawei said they signed a strategic cooperation agreement to create the world's first 5G smart hotel. By introducing the hotel industry’s first end-to-end 5G network with integrated terminals and cloud applications, the project will enable InterContinental Shenzhen to provide guests with the ultimate innovative luxury experience and open the door for digital transformation of entire hotel industry through 5G technology.

Hospitality Technology Releases 21st Annual Restaurant Technology Study

Hotel F&B·22 April 2019
Hospitality Technology is pleased to announce the release of its 21st annual Restaurant Technology Study, titled, “Exponential Digital Drives Quantum Convenience.” For more than two decades, Hospitality Technology has charted the budgets, business drivers and investment plans of restaurant companies across segments and brand sizes. The study has chronicled the growth of restaurant IT over a course where the pace of change and technological advancement has been exponential.

How to get a 5 Star Service Rating

Hotel F&B·19 April 2019
Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses why leaving dirty towels on the floor is never acceptable and why you need to check the mood of your cushions.. In order to match the excellent service ratings of the luxury hotels in London and across the world you need to have an insider’s view of what the inspectors are really looking for. I was fortunate enough to have this information shared with me at the UKHA Shared Knowledge Day by Jeff Wielgopolan, Senior Vice President, Learning and Development for Forbes Travel Guide.

Sixt Has Launched Connected Cars in Germany

Hotel F&B·19 April 2019
Earlier this year, Sixt rolled out connected cars in Germany for rental on its mobility platform. The connected car "enables you to locate [it] by your mobile phone, to reserve it, walk up to it, open it, drive it and manage the whole billing cycle with your phone," Sixt senior director of group international sales for Europe and the U.S. Stuart Donnelly said at BTN Group's recent Minneapolis Business Travel Trends & Forecasts conference.

Accor Reports Strong Q1 Revenue Growth Despite Moderate RevPAR Increase

Hotel F&B·19 April 2019
Accor reported revenue of 987 million euros during the first quarter, an 8.8 percent year-over-year increase on a like-for-like basis.

New Research: The Evolution of Online Hotel Distribution in Europe

Hotel F&B·19 April 2019
A new whitepaper examining distribution trends in Europe's online hotel sector suggests that flexibility is a critical success factor for the region's hospitality operators. Hotel executives must constantly review and optimize their channel mix if they hope to succeed and thrive in this highly competitive environment.

Weekly Roundup #16: Travel, Tech, and Social Media

Hotel F&B·19 April 2019
Over the last several years, we've seen Google become a major player in the travel industry. In the last six months in particular, Google has gone from search engine to booking engine, causing more than a few worried glances among those who rely on direct online bookings for revenue. Google had previously been an ally in bringing qualified visitors to hotel websites but has now become your biggest competitor.

Five Advanced Metasearch Strategies for Improving Campaign Performance

Hotel F&B·18 April 2019
Metasearch has grown into an incredibly important channel in 2019 and has become more competitive than ever for advertisers. Advertisers that are looking to maximize growth and performance must constantly adapt, experiment, and evolve. While no advertiser executes this perfectly, the best performers in the space are able to make great gains by finding areas of differentiation and maximizing them.

Marriott to Build World's Tallest Modular Hotel in Manhattan

Hotel F&B·18 April 2019
This unusual style of construction has been gaining popularity over the past few years. Still, despite its advantages, upfront costs and limited factory size could make more widespread adoption slow.

New Skift Strategy Deck: Rethinking Revenue Strategy -- A Hotelier's Guide to Thriving in an Era of Disruption

Hotel F&B·18 April 2019
Hoteliers are under pressure to deliver high profit margins, but are saddled with bulky legacy revenue systems. While transforming all operations might appear daunting, having the right technology strategy is crucial to driving profits.

How Are You Measuring Profit?

Hotel F&B·18 April 2019
One key to profitability is getting everyone on the same page with your most important hotel KPIs and metrics. We caught up with global industry analysts and revenue consultants to find out what metrics they believe are most vital to driving bottom line profit.

European Hotel Industry Braced For Brexit Impact

Hotel F&B·17 April 2019
Seven trending hotel news stories that will impact your hotel Revenue Strategy.

Using Data to Build Emotional Loyalty with Customers

Hotel F&B·17 April 2019
Collecting data points from customer interactions is crucial for understanding, building and managing customer loyalty. Regardless of if those interactions take place online or in-person, it’s important to constantly be listening for purchase and behavioral signals from customers. From POS data to social media interactions and everything in-between, each interaction creates multiple data points that can be tracked and analyzed to create a better understanding of your customer’s identity.

Vinpearl Hotels and Resorts Implements Facial Recognition Tech

Hotel F&B·17 April 2019
On April 15, Vinpearl became the first resort, hotel and entertainment system in Vietnam to implement facial recognition technology based on artificial intelligence (AI). The technology is being used to help customers have new experiences such as opening the door automatically, checking in within 3 seconds or paying for services, all with a simple smile.

Skift Forum Asia: Why Oyo's Founder Calls Himself the Chief Clarity Officer

Hotel F&B·17 April 2019
Who has ever built a portfolio of half a million rooms in six years? Oyo, that's who. And founder and CEO Ritesh Agarwal, who will be speaking at the first Skift Forum Asia on May 27, says his journey has just begun.

Marcus(r) Hotels & Resorts Assumes Management of the Hyatt Regency Hotel in Schaumburg, Illinois

Hotel F&B·16 April 2019
Marcus® Hotels & Resorts, a nationally recognized hotel owner and management company and division of The Marcus Corporation (NYSE: MCS), today announced it has assumed management of the Hyatt Regency Schaumburg in Schaumburg, Ill., effective April 1, 2019.

5 Effective Steps to Market Your Hotel Using Social Media Influencers

Hotel F&B·16 April 2019
We live in the age of social media influencers. Brands across the globe utilize this powerful marketing tool to promote everything from sports drinks to travel to fashion. By understanding the way these influencers work, and by following our methods for engaging with them, your hotel will see increased success on social media and attract more guests.

Skift Webinar: Shaping the Hospitality Experience of the Future

Hotel F&B·16 April 2019
Today's hospitality brands have an opportunity to play a much bigger role in the lives of consumers, extending their business beyond the hotel room and deliver experiences that help guests as they live, work, and play. How will hotel brands like Accor adapt their strategy to succeed in this new environment? Register for the webinar on May 15 from 1 - 2 p.m. EDT.

2019 Hospitality Trends & Strategies for Boosting Guest Satisfaction

Hotel F&B·16 April 2019
With the year well underway, how is your year shaping up? It’s always a good time to keep 2019 hospitality trends in mind and boost, adjust, or even change your hotel guest experience strategy.


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