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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Kinseth Hospitality Companies Q4 Update

Kinseth Hospitality Blog· 9 August 2018
On October 24 Kinseth opened up their newest independent restaurant Vue Rooftop to the public! This restaurant sits on the twelfth floor of the Hilton Garden Inn Iowa City and offers one of a kind views of downtown Iowa City. The restaurant features an outside patio space with fire-pit inside dining space, and a private event space!

Top 10 Locally Made North Dakota Products You Shouldn't Miss

Kinseth Hospitality Blog·31 October 2016
What are the top 10 locally made North Dakota products that you should try during your next visit to Minot? The Hyatt House Minot asked the experts at Home Sweet Home to weigh in on their top-selling local items. Here's what you can't miss; 1. North Prairie Bison Summer Sausage hails from Leeds, ND. Sue Ann Sexhus delivers the best Bison sausage around from her Bison ranch. What an awesome way to celebrate North Dakota heritage! 2. Mable's Taste of Home is made by Mable Singer out of Fargo. She is in her early 70's and still as passionate about field-to-table food. Mable hand-picks most of her fruit and delivers a time-tested Wild Chokecherry jelly that's just like grandma made. What's better than biscuits & chokecherry jelly? 3. Dot's Homestyle Pretzels from Dorothy Henke in Velva, ND. She started making them for parties and everyone loved them so much that she had to make them in bigger and bigger batches! Now, Dot's has expanded their ND facility. Her pre

Delivering the "WOW" factor through Customer Service In The Hospitality Industry

Kinseth Hospitality Blog·31 August 2016
Customer service remains one of the most important aspects in the Hospitality Industry. Both restaurants and hotels deal with customers that hold high standards to what they perceive as the value of what they pay for. When a customer pays anywhere from $50 to $200 for a restaurant meal or a hotel room, it isn't just about the locations ambience, a good nights sleep, or the taste of the food that contributes to their experience. When it comes to opening their wallet a high level of service isn't something they hope for, it's something they expect.

Top 10 Survival Tips for Traveling with Children

Kinseth Hospitality Blog·28 July 2016
You know that feeling when you’ve been herding a pack of wild hyenas all day? We mean, when you are on a road trip with children? Yeah, that feeling… is it all coming back to you now? Now take a deep breath, its ok- we’re here to help. HYATT house Minot and Lulu Lane have teamed up to give you our top 10 survival tips for traveling with children. With a little planning, your next family adventure to North Dakota can be a success.

The Middle of Nowhere is becoming the Center of Everything in Des Moines, Iowa

Kinseth Hospitality Blog·29 June 2016
Have you ever looked at a map of the United States really closely? If you are from outside of the Midwest, I would imagine your attention would naturally drift towards one coast or another, unconsciously skipping over the middle of the map. Within that forgotten middle section lies a hidden gem. In the heart of Iowa, often referred to a “fly-over” state, lies the booming capital city of Des Moines and its bustling suburbs.

Getting to Know Kinseth Hospitality Companies

Kinseth Hospitality Blog·26 May 2016
Kinseth Hospitality Companies features a diverse portfolio of hotel's and restaurants located in numerous cities across the United States. The companies motto is to provide World Class Service to Every Guest, Every Time. Achieving this commitment of excellence requires training their associates the passion, drive, and commitment they need to serve each guest with a smile. In a highly competitive market, treating every guest as the number one priority, being responsive, as well as present to their individual needs are all keys to generating a repeat customer. A Bit Of History Kinseth Hospitality Companies started as a vision from Ken & Cyrena Kinseth. In 1963 they bought a small hotel property known as the Cliff House Inn located in Decorah, Iowa. The parents along with their four children Les, Linda, Bruce, and Gary set out on an new adventure upgrading, managing and turning the property into a thriving 108-room hotel and restaurant. Fourteen years later in 1977 the family

Pride of Super 8 Award - Property Spotlight

Kinseth Hospitality Blog·28 April 2016
Kinseth Hospitality Companies is pleased to spotlight two of our Wyndham brand hotels this month that have received an extraordinary accomplishment. The Pride of Super 8 Award is given to hotels that are the best of the best Super 8 has to offer. In order to achieve this award properties must meet the following criteria; 1. WynReview of 4.0 or higher 2. WynRewards of 120 enrollments in the previous year 3. A minus or above Quality Assurance Score 4. Good Standing Franchisee Congratulations to the ownership, management, and staff at Super 8 Keokuk, and Super 8 Pittsburg hotels for being recognized for this distinguished accomplishment. If you are in the Keokuk, Iowa or Pittsburg, Kansas area consider staying at one of these distinguished Super 8 hotels to experience the best in hospitality, comfort and service. Super 8 Keokuk, Iowa Hotel The Super 8 Keokuk hotel is conveniently located off Route 218 near Heritage Antique Mall. Our hotel is just minutes from the Mississip

Midwest Hospitality Company 2015 Year In Review

Kinseth Hospitality Blog· 5 January 2016
The past year has been a whirlwind of exciting events for Kinseth Hospitality Companies, a Midwestern hospitality management company located in North Liberty, Iowa. Between hotel development and management, ground breaking and ribbon cutting ceremonies, and let's not forget launching a new restaurant concept, it's hard to believe that 2015 has come to an end. At Kinseth we are truly proud of each and everyone of our team members, and everything we've accomplished. Our momentum won't stop there! We're looking ahead to 2016 with just as much excitement! We wish everyone a prosperous New Year in 2016! Here's a quick recap of what happened in 2015 and our favorite memories from each event; Hospitality Leadership ConferenceFebruary - 2015 Kinseth hosted its annual Hospitality business leadership conference in Rock Island, Illinois at the Holiday Inn Hotel & Conference Center. The leadership conference provides educational development, fun and networking opportunities to all of our Gener

Kinseth Hospitality Companies Named Hilton Developer of The Year

Kinseth Hospitality Blog·12 November 2015
If you were to ask Kinseth Hospitality Companies what experience they have with managing and developing Hilton properties, it should come as no surprise when you hear they’ve opened six Hilton hotels, and broke ground on five more, all within the last year and a half. Not to mention they've recently been named “Multi-Brand Developer of The Year” by Hilton. When they boast having experience working with Hilton properties, they mean it. All together Kinseth has twenty Hilton properties under their belt consisting of the following Hilton brands; Hampton Inn (4), Hampton Inn & Suites (8), Hilton Garden Inn (4), Home2 Suites (2), and Homewood Suites (2).

Hotel Guest Satisfaction At An All-Time High

Kinseth Hospitality Blog·30 July 2015
According the the July 2015 J.D. Power North America Index Study, Hotel Guest Satisfaction is at an all-time high. The number of guests reporting problems has fallen. The Hilton Garden Inn brand rated an exceptional 846, and the SpringHill Suites rated 840 out of 1000 points on the index, among the best for the Upscale Segment. Hampton Inn and Suites, Fairfield Inn & Suites, Holiday Inn Express, and Country Inn & Suites took second through fourth place within the Upper Midscale Segment. Hampton Inn placed second best in the study with 844 points. Upper Extended Stay Segment results were unique in that there was a near 4-way tie for the best ratings. The Homewood Suites by Hilton came in first with 857 points, Residence Inn by Marriott third with 850 points. IHG's Candlewood Suites came in first within the regular Extended Stay Segment with 829 points. The study measures guest satisfaction with the entire hotel experience, from reservation to check-out, based on a recent guest s

Kinseth Hospitality Companies Gives Back To Local Communities

Kinseth Hospitality Blog·30 March 2015
Written by: Emily Kucera - Creative Marketing Specialist - Kinseth Hospitality Companies November is a month to be thankful for all that we are blessed with throughout the year. Early in the month, on Veteran's Day, we thank those who have served our country and now at the end of the month we celebrate Thanksgiving, a day set-aside for us to give thanks for what we have. I think it's safe to say that often times we forget to take the time to express our gratitude and give back to others. However, many of our Kinseth hotel properties have been able to express their thanksgiving through their actions, by giving back to their communities, throughout this year. Sometimes giving back and paying it forward just makes sense. It did for General Manager Rob Wartella of the Country Inn and Suites, Middle Wisconsin who participated as a sponsor for the Wounded Warriors Project, by donating hotel rooms, and free breakfast for the Wounded Warrior Weekend. The memorable weekend was delivered to reco

Hotel Development Robust for Midwest Hospitality Company

Kinseth Hospitality Blog·30 March 2015
Even though 2015 is only three months old, it has been a very busy year for Kinseth Hospitality Companies located in North Liberty, Iowa. In fact, it has been one of the busiest years ever for our company when taking stock of the number of new hotel construction projects that Kinseth has undertaken. New hotels will open during 2015 in Bettendorf, Iowa (Hilton Garden Inn), Ankeny, Iowa (Homewood Suites), two properties in West Des Moines, Iowa (Hampton Inn & Suites and Homewood Suites), Kenosha, Wisconsin (Hampton Inn & Suites), and Minooka, Illinois (Hampton Inn & Suites). In addition to the hotels listed above which are opening in 2015, Kinseth Hospitality also will break ground for the construction of new hotels in Mason City, Iowa (Hampton Inn & Suites), and Bellevue, Nebraska (Courtyard by Marriott and Bellevue Conference Center). New hotel projects are also in discussion and will likely start construction during 2015 in Brookfield, Wisconsin (Home2Suites) and Hudso

Kinseth A Year In Review

Kinseth Hospitality Blog·30 March 2015
As we near the end of 2014 we want to wish each and every one of our readers a happy holiday season and prosperous New Year as we reflect, on an exciting 2014 for Kinseth Hospitality Companies.The year started out with a successful Kinseth Hospitality Companies leadership conference held in Dubuque, Iowa. Each year in February we meet with all of our General Managers, and Directors of Sales, for three days of action packed entertainment and learning sessions! We also hold our annual company awards ceremony where we recognize the best of our teams. For 2014 these individuals happened to be; * Brad Everett - Hilton Garden Inn, Manhattan, KS. General Manger of the Year Award * Rob Wartella - Country Inn & Suites, Middleton, WI. Select Service General Manger of the Year Award * Elizabeth Woyt - Super 8, Portage, WI. Economy General Manger of the Year Award * Melanie Garrison - Holiday Inn, Wichita, KS. Director of Sales of the Year Award The awards didn't stop there. Throughout

What You Should Know About Moving To Lincoln, Nebraska

Kinseth Hospitality Blog·30 March 2015
Written By: Harley Kruger - Front Desk Associate - Residence Inn, Lincoln Nebraska Thinking about moving to Lincoln? Our Kinseth Hospitality Companies Residence Inn, located in Lincoln Nebraska, has the inside scoop about the town, and is set to answer any questions you might have while you get settled. Here's what they have to say about the happiest city in America. As a reputable extended stay hotel in Lincoln, many of our Residence Inn guests make a temporary home out of our hotel, whether it is for relocation, business, displacement, or just time away. We know relocating to a new city or even just a new environment can be difficult, but we are here to make that transition as easy and stress-free as possible. Our staff appreciates the opportunity to create relationships with not only our guests who are staying for lengthy periods of time, but even their four legged family members-we are pet friendly! Lincoln, Nebraska is rated the #1 Happiest City in America. What has everyone smili

Snow Birds - Bring Your Cat's & Dog's Too!

Kinseth Hospitality Blog· 2 December 2014
Written By: Tara Nelson - General Manager - Country Inn & Suites, Rocky Mount October to April the migration down I-95 from New York to Florida begins. What migration, you ask? I'm speaking of the Snow-Bird migration. Still a little confused? A Snow-Bird is what you are called if you live in the northern states attempting to escape the ruthless winter to the sunny shores of Florida. What better place to make a pit stop than Country Inn & Suites, Rocky Mount, NC. Our hotel is located midway between New York and Florida and just a mile and a half jump off of the interstate. Our award winning Rocky Mount, NC hotel staff greets every guest as we've known them for years. You are always welcomed by freshly baked cookies and hot coffee or tea, or simply the suggestion of a great meal from an area restaurant such as The Highway 64 Diner. Guests are encouraged to enjoy the great North Carolina weather on our relaxing front porch, to unwind from a long day's trip

2014 Black Friday Hotel Travel Deals

Kinseth Hospitality Blog· 2 December 2014
Written by: Denise Stejskal - E-Commerce Specialist for Kinseth Hospitality Companies The day after Thanksgiving, most commonly known as Black Friday, is the day that many retailers have coined as the beginning of the holiday shopping season. Despite the large amount of Christmas decorations showing up in stores immediately following Halloween, most retailers continue to obey the unwritten rule of lying low until after Thanksgiving to aggressively sell for the holidays. However, each year more and more retail stores are beginning to open up their Black Friday sales earlier or extending them to later in the week. Our Kinseth hotels are getting in on the action, but we don't need Christmas decorations or Black Friday to give us the signal to advertise a savings. We do this every year! I will tell you how to get these special holiday travel deals at our hotels in just a bit. First, picture this . . . instead of driving around like a lunatic in the wee hours of Black Friday morning

Kinseth Hospitality Companies Hotels Share Game Day Secrets for 2014 Football Season

Kinseth Hospitality Blog·24 August 2014
Written By: Denise Stejskal - E-Commerce Specialist for Kinseth Hospitality Companies As we approach the end of August we see tell-tale signs all around us that the summer is winding down. Just walk into any big box store and you'll find oodles of school supplies gracing the aisles, bins overflowing with bottles of Elmer's Glue, and back packs stocked to the rafters. August can be an exciting time for kids of all ages, as they prepare to reunite with classmates. For many people the site of school supplies can only mean . . . we are that much closer to the start of football season! Many of Kinseth Hospitality Companies' hotel properties look forward to the fall football season. For many of the properties the hotel staff is just as excited as fans when it comes to cheering on the home team. We've reached out to Kinseth Hotels located in college and pro football territories, to share their game day secrets for this year's 2014 football season. College football fans know Iowa City,

Rocky Mount, NC . . . The Family Reunion Capital of the World

Kinseth Hospitality Blog·24 July 2014
Written By: Tara Nelson - General Manager - Country Inn & Suites - Rocky Mount Interesting fact, it takes 477 miles once you leave the New York state line, via I-95 to reach Rocky Mount, NC. And it also takes 484 miles to reach Rocky Mount, NC, via I-95 from Florida. At some point, some lone traveler figured this all out for us. Because of this interesting fact, Rocky Mount, NC has been appointed as the 'Family Reunion Capital of the WORLD'! Okay, maybe just the eastern seaboard, but world sounds much more impressive. It only makes sense for the families that are spread up and down the coast to meet in a neutral place, so why not Rocky Mount, NC? Our Rocky Mount, NC Hotel has the pleasure has the pleasure of being in the middle of it all. We are located a mile and a half off I-95 coming from either direction. Our team absolutely enjoys witnessing the hugs family members share after being apart for months, maybe even years. Not to mention grandmothers and aunts who pinch the

Customer Awarded Excellence - Certificate of Excellence Awarded to 28 Kinseth Hospitality Properties

Kinseth Hospitality Blog·24 June 2014
Written by: Emily Kucera - Creative Marketing Specialist & Kelsie Kithcart - Kinseth Marketing Intern At Kinseth Hospitality Companies we strive to provide World Class Hospitality to Every Guest Every Time. This is exactly what 28 of our hotel properties did to receive a 2014 Certificate of Excellence award from TripAdvisor. The amazing customer service from our hotel staff and managers reflected through customer reviews on, allowed these properties to join the group of distinguished award recipients. However, the management and staff alone did not achieve these awards. Only with the assistance of our loyal customers did the possibility of this honor become a reality. Guest reviews give us the feedback and encouragement we need to make our hotels better each and every day. So next time you receive a request for a review think twice before you delete! Each of the 28 hotels that received this award are recognized as a top performing hotel as reviewed by travele

Kinseth Hospitality Companies Bring Clean Water to Communities in Need with the KiliMaji Project

Kinseth Hospitality Blog·30 May 2014
Written By: Les Kinseth (KHC President and Project Co-Founder) and Ashley Starr Kinseth (Project Co-Founder and Human Rights Lawyer) Kinseth Hospitality Companies has a longstanding commitment to environmental and social responsibility and to giving back to the communities we work with. Be it through our partnership with Give Kids the World, our Green Mark Award Program, or contributing to local communities through our Hospitality To-Go Program. As a company we believe that doing good and doing well should go hand in hand. This Memorial Day, KHC has taken its global citizenship one step further by helping to bring safe, clean drinking water to communities in need. To that end, KHC has partnered with the KiliMaji Project, which aims to raise $62,000 over the course of the summer to fund two community water projects in Rwanda. In doing so we hope to help change the lives of hundreds of individuals. About the KiliMaji Project The KiliMaji Project is the brainchild of KHC's


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