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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

How Technology Will Impact Restaurant Marketing in 2019

Hospitality Technology Magazine·15 February 2019
The restaurant industry is in the midst of a technology renaissance. Brands are implementing various solutions that help them harness data to drive sales, create operational efficiencies, and ultimately enhance the guest experience both onsite and off-premise. Marketing teams are similarly looking for innovative solutions. They’re faced with more challenges than ever before with consumers tempted by more brands, more options and third-party deliverers tempting people to stay at home rather than dine out.

Bringing Digital Messages to the POS

Hospitality Technology Magazine·15 February 2019
FreedomPay’s DecisionPoint Network (DPN) is a digital network bringing merchant messages, advertising and value-added services to payment terminals, helping merchants extend their presence and engage consumers at the Point of Sale (POS).

Volante Systems' Enterprise Tablet POS Makes MURTEC Debut

Hospitality Technology Magazine·15 February 2019
Volanté Systems’ Enterprise Tablet POS solutions provide flexibility, improve customer experience, and increase efficiency. Deliver portable ordering and checkout technology to your customers in a sleek form factor, with no sacrifice in features or functionality.

Famous Dave's Launches New Rewards App

Hospitality Technology Magazine·15 February 2019
BBQ franchise Famous Dave’s rolled out a new rewards app via a partnership with Punchh. The app can be accessed via any smartphone or through the Famous Dave’s website and Guests will receive a free sandwich or burger when they initially download the app. Guests receive one bone for every $1 spent at Famous Dave’s. When a guest accumulates 100 bones, they unlock $5 in rewards, redeemable at any participating location. The app also will feature info about promotions and insider news.

Restaurant365 Expands Accounting Solution

Hospitality Technology Magazine·15 February 2019
Restaurant365, an all-in-one, cloud-based, restaurant-specific accounting, operations and reporting solution, has added two new modules: Bank Direct Connect and Fixed Assets.

Speakap Launches 'Do Not Disturb' Feature

Hospitality Technology Magazine·15 February 2019
Did you know two-fifths of workers check their emails outside of work hours at least five times daily? This inability to switch off, coupled with the always-on functionality of mobile devices, can lead to high levels of stress, anxiety and even fractured personal relationships.

Restaurant Manager Launches Hybrid Cloud POS Software

Hospitality Technology Magazine·14 February 2019
Restaurant Manager LLC., developers of the Restaurant Manager Point of Sale (POS) system, introduces its new hybrid cloud POS solution, Duet. Duet is a fast, low-cost POS solution that gives restaurants robust operational functionality and powerful management and reporting tools. The Duet software is Android-based, giving it the flexibility to run on either Android tablets or the company’s purpose-built commercial grade 15-inch POS terminals.

Fintech Partners with Plate IQ

Hospitality Technology Magazine·14 February 2019
Fintech, a business solutions provider for the beverage alcohol industry, has partnered with Plate IQ. This collaboration will offer a comprehensive solution that empowers users with clean and accurate purchase data for all cost-of-goods. Together, Plate IQ and Fintech’s PaymentSource offer a payment and data solution that seamlessly integrates into back-office systems. This will allow hospitality operators to completely eliminate the manual entry of invoice data, inclusive of alcohol, and automate accounts payable processes, while streamlining overall business operations to save time and money.

Tastewise Launches AI-Powered Food Intelligence Platform

Hospitality Technology Magazine·14 February 2019
Tastewise, an AI-powered food intelligence startup, is serving real-time analytics on the constantly changing tastes and dietary needs of consumers.

How Hilton Does Netflix & Chill

Hospitality Technology Magazine·14 February 2019
In late January, Hilton announced that it partnered with Netflix to offer guests in-room streaming services. In its press release announcing the partnership, Hilton said that this new service would be available within its Connected Rooms and was meant as a way of personalizing the guest experience. Hospitality Technology reached out to Josh Weiss, Hilton’s VP of Brand & Guest Technology, to learn more about this partnership.

Automating Accounting Workflows

Hospitality Technology Magazine·14 February 2019
Automation is a top priority of finance and accounting professionals in 2019. And the reasons are clear: Highly automated accounting—particularly accounts payable (AP)— departments process invoices faster, more accurately, with better control, and at a lower cost than their peers that have little or no automation—a completely manual, paper-laden workflow. It becomes even more useful for multi-unit franchises with a central accounting office.

Bahia Hotel & Beach House Harmonizes Staff and Guest Communication

Hospitality Technology Magazine·14 February 2019
Bahia Hotel and Beach House said it has chosen ALICE to streamline internal and guest communication, and keep track of historical information that will serve as guidelines for improvements year over year on service, offerings, and overall guest experience. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests.

RedAwning Announces Integration with AllTheRooms

Hospitality Technology Magazine·13 February 2019
RedAwning.com, a network of vacation properties, announced that it has integrated with AllTheRooms, an accommodations aggregator that pulls data from 400+ travel sites to serve up a complete array of alternate accommodation styles side by side in a single search result. RedAwning Property Managers will now have the opportunity to put their properties in front of AllTheRooms' extensive global customer base.

Chipotle's Digitized Experience Nets Results

Hospitality Technology Magazine·12 February 2019
Chipotle Mexican Grill’s investments in the digital experience have been paying off with sales skyrocketing 66% year-over-year during Q4. Digital sales grew 18% over the previous quarter’s 48%, explained Brian Niccol, CEO, in a quarterly earnings call with analysts. Digital sales totaled $158.6 million during Q4 and represented 12.9% of sales.

Nordis Technologies Expands Mobile Options for Digital Customer Communications and Payments

Hospitality Technology Magazine·12 February 2019
Nordis Technologies has enhanced the omnichannel capabilities of its Expresso™ customer communications management system by adding texting/SMS and is now offering ExpressoWallet to deliver virtual membership cards and mobile statements into the wallet applications installed in virtually all modern smartphones powered by Apple and Google.

Crave Interactive and Quore Announce Integration Partnership

Hospitality Technology Magazine·12 February 2019
Developer of cloud-based digital guest service solutions for hotels, Crave Interactive, and housekeeping/engineering management software provider, Quore, are announcing an integration partnership that is taking guest engagement and service request optimization to new heights. In addition to using Crave’s in-room tablets to view property information, order food and beverage, access entertainment, and control room electronics, guests can now make housekeeping and engineering requests via the digital devices.

Now Facility Managers and Engineering Teams Can Talk with Their Building's HVAC Systems via WhatsApp or Telegram

Hospitality Technology Magazine·12 February 2019
Wisestate announced the launch of its innovative technology allowing Facility Managers and Engineering teams to communicate directly with their buildings HVAC systems via WhatsApp or Telegram. This Internet of Things (IoT) solution enables engineers to take control over their HVAC system from everywhere and at anytime.

La Alhambra Apart Hotel in Santa Catarina Sees 20% Growth in Its Revenue

Hospitality Technology Magazine·12 February 2019
Hotelogix, a provider of cloud-based Property Management Systems, announced that the adoption and efficient use of its PMS has helped La Alhambra Apart Hotel in Santa Catarina, Brazil witness a 20% increase in its revenue. This considerable growth in its revenue is a result of 30% boost in OTA booking and 10% increase in direct booking coming via its brand website.

When Its Accounting Solutions Were More Headache than Help, Blue Water Development Sought Something New

Hospitality Technology Magazine·12 February 2019
As the accounting manager for a real estate development company, Christy Baer is responsible for the company’s multi-faceted portfolio, which includes hotels, RV resorts, residential real estate and attractions, including a waterpark, offshore fishing excursions and golf getaways, to name a few. When it came to choosing a new accounting solution, Baer knew it was imperative that she incorporate robust, yet customizable, tools to meet the diverse needs of Blue Water Development’s hospitality businesses.

Roxy Announces Interoperation with SkySwitch UCaaS Platform

Hospitality Technology Magazine·11 February 2019
Roxy, a speech-enabled device for hotels, announced full device interoperation capability with SkySwitch, a white-label UCaaS platform provider for telecom resellers. Roxy devices will now be able to work with any SkySwitch hosted PBX system and replace legacy phones in guest rooms.

Digital, Delivery Drives Growth at McDonald's

Hospitality Technology Magazine·11 February 2019
About 4,500 restaurants were converted to the fast food giant’s “Experience of the Future” concept that combines state-of-the-art technology including digital menu boards and self-ordering kiosks with an updated look and delivery. “That meant we reopened more than 10 new restaurants everyday throughout the year,” President and CEO Steve Easterbrook said during a recent earnings call with analysts. “…This is an aggressive pace with an ambitious agenda at a time when the U.S. market is experiencing intense competitive pressures.”

Why Your Hotel's Reputation May Depend on Your Guests' WiFi Experience

Hospitality Technology Magazine·11 February 2019
I recently stayed at a hotel and tried to connect to its WiFi network. It was not seamless. How many of us have experienced this scenario… After my smartphone found the hotel’s network, I was directed to a hotel website where I had to login. The page asked my last name and room number. I tried it a few times and it didn’t work. It was nearly midnight and I was tired, so I thought it was user error.

ON Site Named Preferred Audio Visual Provider for the Grand Traverse Resort and Spa

Hospitality Technology Magazine· 8 February 2019
ON Services, a provider of audio visual (AV) production services for live events, announced that its hotel and facility AV services division, ON Site, has been selected as the preferred in-house provider for Grand Traverse Resort and Spa, located just northeast of Traverse City, Michigan.

Carnival Cruise Line to Deploy 91 X-Ray Security Systems from VOTI Detection

Hospitality Technology Magazine· 8 February 2019
VOTI Detection Inc. ("VOTI" or "the Company"), a Canadian technology company that develops X-ray security systems based on 3D Perspective™ technology, announced Carnival Cruise Line has ordered 91 units to be deployed at nine of the company's North American cruise ship ports.

HTNG Announces Its First Hackathon Winner

Hospitality Technology Magazine· 8 February 2019
HTNG’s first hackathon, Hack the Night, took place on January 25-27 at the Plug and Play Technology Center in Sunnyvale, CA. This event brought together more than 50 hackers and fostered collaborative participation from 13 teams.

Tulsa's BOK Center Boosts Connectivity with Advanced WiFi Installation, Enhancing the Downtown Tulsa Smart Corridor

Hospitality Technology Magazine· 8 February 2019
The SMG-managed BOK Center announced a multi-year collaboration with Cox Business as the Official Technology Communications provider of the 19,199-capacity downtown arena. BOK Center recently celebrated its 10-year anniversary and has garnered significant recognition and honors from national industry associations.

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