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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Martech news roundup: Salesforce acquires MapAnything, Google, Spotify news

Hotel Online·23 April 2019
MapAnything is a location-based intelligence software built natively on Salesforce’s AppExchange. It was originally released in 2012 as part of a suite of applications, but due to its unique popularity was rebranded in 2015 as an independent entity.

5 Questions to Determine if Your Hotel Group Sales Process Is Broken

Hotel Online·23 April 2019
The hospitality industry is evolving at a rapid pace. From heightened guest expectations to revolutionary new-age technology, the world of travel is constantly reinventing and re-imagining itself. The group booking segment is experiencing a similar period of growth, and the potential for hoteliers to capitalize has, perhaps, never been more imminent. In fact, CWT Meetings & Travel predicts a 5-10% growth in demand for meetings and events this year. Not only that, but meetings are getting 22.7% bigger according to the AMEX Global Meetings Forecast. Between 2017 and 2018 the number of companies organizing 20 or more events per year increased by 17%.

INTELITY to Attend HITEC Minneapolis

Hotel Online·23 April 2019
INTELITY™ announced today it will exhibit at HITEC Minneapolis, which will take place this June 17-20. The company, known for offering the most robust and fully integrated guest engagement platform in hospitality, will unveil its newest platform enhancements centered around its staff-facing solutions and in-room tablet.

How to Increase Hotel Direct Bookings

Hotel Online·23 April 2019
Before we dig into the ways to increase hotel direct bookings, hope you’re convinced with the “Why of Direct Bookings”. If not, you can check this blog of ours that highlights the reasons to have a strategy for hotel direct bookings.

IHG Signs Agreement With Bin Faqeeh Real Estate Investment Company for Staybridge Suites Manama Al Seef

Hotel Online·22 April 2019
IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has announced the signing of Staybridge Suites Manama Al Seef, marking the debut of the brand in the Kingdom of Bahrain. Expected to open in January 2020, the 128-room extended stay hotel will operate under a management agreement with major developer, Bin Faqeeh Real Estate Investment Company S.P.C. The signing was held with the attendance of H.E. Sheikh Khaled bin Humood Al Khalifa, CEO of Bahrain Tourism and Exhibitions Authority (BTEA) in the headquarters of the Bin Faqeeh Real Estate Investment Company S.P.C.

AJ Capital Partners Acquires The Lumen Hotel in Dallas, Texas

Hotel Online·22 April 2019
Adventurous Journeys (AJ) Capital Partners announced today that it has acquired the Lumen Hotel in Dallas, Texas. The hotel will continue to operate independently as the Lumen Hotel while undergoing renovations. Once complete in spring 2020, the property will debut as Graduate Dallas, part of the Graduate Hotels® collection.

How to Integrate Influencer and Emotional Marketing to Improve Your Content Program

Hotel Online·22 April 2019
As marketers in the Age of Digital, we are moving at the speed of digital without the chance to assess patterns and think deeply about our work. Meanwhile, consumers' devices are constantly bombarded with marketing clutter and meaningless ads that don't take the time to understand consumers' needs or preferences.

How Marketers Vet Social Media Influencers

Hotel Online·22 April 2019
Most marketers say they have a process in place to vet social media influencers, according to recent research from ACTIVATE.

Gastronomy tourism as source of jobs, entrepreneurship and innovation

Hotel Online·21 April 2019
The countdown begins for the 5th World Forum on Gastronomy Tourism to be held on 2 and 3 May in Donostia-San Sebastián, organized by the World Tourism Organization (UNWTO) and the Basque Culinary Center (BCC). International experts will analyse and discuss the influence and capacity of gastronomy tourism to create employment and promote entrepreneurship and how to increase its potential in the future. Registration to attend the forum is still open here.

Hospitality Leaders Address Diversity and Inclusion at 2019 Conference

Hotel Online·19 April 2019
Last month, more than 350 leaders from the tourism and hospitality industries, higher education, government, and national corporations gathered at the Ritz-Carlton Philadelphia for the 2019 Diversity & Inclusion Conference. The event, which centered on the theme, “Where Diversity and Inclusion Intersects with Academic and Corporate Strategies” and took place on March 25-26, included a roundtable of minority hotel association presidents, supported by law firm Jackson Lewis.

Summit Hotel Properties Completes Sale of Six Hotels for $135 Million

Hotel Online·18 April 2019
Summit Hotel Properties, Inc. reported today that it has completed the disposition of six hotels totaling 815 guestrooms for an aggregate gross sales price of $135.0 million which resulted in an estimated net gain of $36.6 million.

PM Hotel Group Selected to Manage New TownePlace Suites by Marriott in Austin, Texas

Hotel Online·18 April 2019
PM Hotel Group, one of the industry’s leading hotel management companies, has been selected to operate the new TownePlace Suites by Marriott in Austin, Texas. This new hotel represents the first TownePlace by Marriott property in the PM Hotel Group portfolio and further expands the company’s relationship with Marriott International.

CBRE Forecasts Growth for Austin Hotel Market

Hotel Online·18 April 2019
In 2018, demand in the Austin hotel market remained steady, although it declined slightly from 2017, with an overall rise in average daily room rates, according to CBRE Hotels Research. Experts predict the market will remain healthy over the next two years with modest growth in occupancy, average daily room rates, and an overall increase in revenue per available room (RevPAR).

Penn National Gaming to Close Resorts Casino Tunica

Hotel Online·17 April 2019
Penn National Gaming, Inc. (“Penn National” or the “Company”), today announced plans to close the Resorts Casino in Tunica, Mississippi effective June 30, 2019, subject to regulatory approvals.

When Customers Speak To Us, Are We Listening?

Hotel Online·17 April 2019
I firmly believe that we can learn a lot from our failures and setbacks – IF we pay attention. In fact, I recently spoke on this very topic at the Club Management Association of America’s World Congress in Nashville. Several of my audience members enthusiastically shared their stories with each other, stories of how they failed, or suffered a setback, or screwed up, and how they learned from the experience and came out of it smarter and better-suited to deal with similar situations in the future.

3 Ways to Serve a Customer Even When We're Not at Our Best

Hotel Online·16 April 2019
As I lay in bed, coughing and sneezing from a cold, dreading even going to the kitchen for a glass of water because of aches and pains from my unseen tormentor, I’m comforted knowing, “boy, I’m sure glad I don’t have to go to work today”. But what if I did? How would I be able to serve my customers with these rotten cold symptoms?

Glen Eyrie Castle & Conference Center Discusses How Its Recent Install of Maestro PMS Across the 723 Acre Site Has Transformed Their Operation and Improved the Overall Guest Experience

Hotel Online·16 April 2019
Glen Eyrie Castle & Conference Center’s parent company, The Navigators®, purchased the property in 1953 to be its global headquarters. Since then Glen Eyrie has grown to serve meeting groups, conferences, retreats and become a popular destination among guests and groups. As it entered the 21st Century, Glen Eyrie’s team realized its existing hotel software was not able to grow with the property’s future guest engagement and centralized operational needs.

Hamilton Hotel Investors and Centerbridge Partners Complete Acquisition of Belgian Nine-Hotel Portfolio From WNE

Hotel Online·15 April 2019
Hamilton Hotel Investors and Centerbridge Partners have completed the acquisition of a portfolio of nine hotels located in Belgium and France from WNE Investor S.À R.L. The hotels comprise 1,120 keys in total and are located in some of Belgium’s key commercial and tourism destinations (Antwerp, Hasselt, Ghent and Liege) and Calais in France. Five of the nine hotels operate under the Holiday Inn and Holiday Inn Express brands, and Hamilton Hotel Partners will assume management of the portfolio going forward.

How Today's Hotel Ownership Model Clashes With the Need for Green Energy Investments

Hotel Online·15 April 2019
The hotel industry was an early adopter in embracing energy conservation and other earth friendly practices. However, sizable capital investments like HVAC upgrades, energy generation, or smart materials in renovations exceeds the short-term revenue models for today’s hotel investor. As of now, what a hotel can do has been done - switch to LED light bulbs, key entry-driven lighting, and reduced turnover of towels and linens.

Three Deals to Know

Hotel Online·12 April 2019
Hospitality Ventures Management Group (HVMG), Marcus & Millichap and Blue Sky Equity Partners recently made deals.

The Room Key: How Can a Hotel Improve Its Online Rating?

Hotel Online·12 April 2019
“How can I improve my hotel’s online star rating when I don’t get many online reviews to begin with?” As more guests seek opinions from each other to determine where to stay, it’s important for you to develop strategies that increase and improve your hotel or resort’s online reviews to protect and grow the bottom line.

Closing the Gaps in Hotel Housekeeping

Hotel Online·12 April 2019
As far as the public is concerned, housekeeping is the most fascinating aspect of hotel operations, just search a phrase like 'shocking hotel housekeeper secrets' and behold the plethora of results – many of them from major news outlets.

Negotiation-Based Pricing: The Future of Direct Bookings for Hotels?

Hotel Online·11 April 2019
Looking back on the history of hotel pricing strategies, nothing really stands out until the early 80s. Before the deregulation years, most hotels stuck to a traditional model of rates, based on economic fundamentals, such as cost price and profit margin.

Ready, Set, Go! Boston Lodging Market Eagerly Awaits Another Marathon Weekend

Hotel Online·11 April 2019
One of Boston’s long-standing traditions, the Boston Marathon, will take place the third week of April this year drawing around 30,000 registered runners, both amateur and professional, and over 500,000 spectators made up of vendors, volunteers, staff, and media from all over the world. Hosted by the Boston Athletic Association (B.A.A.), it is the world’s oldest annual marathon and takes place every Patriots Day, a State Holiday in Massachusetts. The Boston and Cambridge lodging market thrives during the weekend surrounding the Boston Marathon and this year, the 123rd annual, will be no different.

What Consumers Associate With the Apple, Facebook, and Google Brands

Hotel Online·11 April 2019
How do consumers view top tech brands? Which words and sentiments do they associate with Apple, Facebook, and Google?

Smart travel assistants: the new gateway for travel?

Hotel Online·11 April 2019
In the first of a two-part guest post, Roland Berger consultants outline a brief history of travel distribution and consider if smart travel assistants could be the new disruptors.

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