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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

HOS Management and Hawkeye Hotels Acquire B Historic Hotel in Savannah, Georgia

Hotel Online·4h
Georgia-based HOS Management (HOS) in a joint venture with Iowa-based firm Hawkeye Hotels today announced the completed acquisition of the B Historic hotel in Georgia for an undisclosed sum. The property will be converted to a Tryp by Wyndham and will be managed by HOS, which has four Savannah hotels in operation and, including the B Historic, six Savannah hotels in various phases of development.

Experience commerce is key to winning customers

Hotel Online·4h
In ecommerce, focusing on experiences rather than sales can mean more personal, longer-lasting relationships with customers.

What the Marriott Breach Says About Security

Hotel Online·17 December 2018
We don’t yet know the root cause(s) that forced Marriott recently to disclose a four-year-long breach involving the personal and financial information of 500 million guests of its Starwood hotel properties.

ALHI Expands Global Convention Portfolio with Six New Members

Hotel Online·14 December 2018
Associated Luxury Hotels International (ALHI), which serves as the global sales force for more than 250 luxury independent hotels, has increased its domestic and international footprint with the addition of new hotels and brands in destinations with emerging meeting and incentive markets.

Ctrip extends its leisure travel platform to empower small players

Hotel Online·14 December 2018
Under the strategy, tour operators, segmented destination service suppliers and individual service providers will be the major target users.

How to Win the Battle Between Privacy and Personalization

Hotel Online·13 December 2018
It’s hard to believe that 2018 is drawing to a close. It’s safe to say that few topics this year have been more relevant than the themes of both privacy and personalization. Hoteliers are swimming in opportunities to learn more about their current (and prospective) guests than ever before. But with that opportunity to swim also arrives the opportunity to sink. Many hoteliers find themselves stuck between the need to personalize their offering with user data and the need to tread carefully within new GDPR rules and regulations. If they don’t tap into guest data to curate a more personalized, unique experience, they may not appeal to guests — but if they don’t secure data the right way, they’re putting guest privacy (and their reputation) at risk.

Gulph Creek Hotels Acquires 128-Unit Hyatt House In Bridgewater, New Jersey

Hotel Online·12 December 2018
Gulph Creek Hotels is pleased to announce the acquisition of the 128-Unit Hyatt House in Bridgewater, New Jersey. The hotel is located on a five-acre campus on Route 22 East just west of Route 202 and the Bridgewater Mall.

Carver World Temps Now Provides Recruiting With Placement for Clients to Hire

Hotel Online·12 December 2018
Carver World Temps (CWT) announced that it has added a new program designed to recruit, train and place workers for hire by their clients in the hospitality field. CWT, a subsidiary of The Carver Companies, will challenge the norms of contract labor with the program that include placement services to ensure greater success for both clients and associates.

Hospitality Leadership Program Gets High Grades From Grads

Hotel Online·12 December 2018
Peggy Berg is director of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry. Formed in January 2017, the Castell Project, which will begin its third year in January, operates both the Castell Leadership Program that provides leadership training to rising female executives, and WILL, an ongoing network supporting the career development of women who have completed the program; it also conducts original research on diversity in hospitality industry leadership.

Hersha Hospitality Reintroduces the Parrot Key Hotel & Villas Following $25 Million Renovation, Post Irma

Hotel Online·11 December 2018
Hersha Hospitality Trust (NYSE: HT, “Hersha” or the “Company”), owner of high-quality upscale, luxury and lifestyle hotels in urban gateway markets and coastal destinations, today announced the relaunch of the 148-room Parrot Key Hotel & Villas after its extensive renovation following Hurricane Irma.

AWH Partners, Joy Construction Corporation and Maddd Equities Aquire Three Boston Holiday Inn Hotels

Hotel Online·11 December 2018
AWH Partners, LLC, Maddd Equities, LLC and Joy Construction Corporation announce the purchase of three Holiday Inn (NYSE: IHG) hotels in the Boston suburbs, Holiday Inn & Suites Boston-Peabody, Holiday Inn & Suites Marlborough and Holiday Inn Boston-Dedham Hotel and Conference Center in an off-market transaction. Spire Hospitality, AWH’s full-service hospitality management company, is now managing the properties. The group signed long-term franchise agreements with IHG and will begin extensive renovations to each of the hotels, including upgrades to the guest rooms, common areas and meeting space.

Getting Personal in the Age of Technology

Hotel Online·11 December 2018
More than ever, hotel guests want personalized experiences when they travel. But in this age of super technology, the idea of a “personalized experience” is rapidly changing. While guests still value having a concierge create a unique itinerary for them or receiving a special in-room amenity, the shift is now towards being able to curate their own experiences – from viewing movies and listening to music from their own playlists, to customizing the scent of their guestroom. Here are some of the ways hotels are using next-gen technology to meet these new demands.

The Evolution of the Panic-Button: How Smart Integration With The Hotel Technology Stack Is Making Hotels Safer

Hotel Online·11 December 2018
Panic-buttons have been making headlines in recent years for a good reason – research reveals that sexual harassment of hotel workers is shockingly common-place. In a 2016 survey of 500 housekeepers in Chicago, 49 percent said guests had flashed them. According to Stand with Women Against Abuse, a coalition of community and labor groups, about eight in 10 hotel workers have encountered some form of verbal aggression or harassment at work.

The GDS=Good, Darn Sense

Hotel Online·11 December 2018
Today, hoteliers spend most of their time trying to ‘beat the OTAs’ by focusing primarily on increasing their direct bookings; that’s a fantastic tactic BUT it’s not the only one that you should be using to boost your property’s occupancy, ADR and RevPAR, while cutting the cost of acquisition.

Graham Georgetown Unveils Winter Menu, Looks Ahead to Brunch Launch

Hotel Online·11 December 2018
The Alex Speakeasy at The Graham Georgetown has introduced its seasonal food and beverage offerings for the winter. Executive Chef Jose Molina and new Director of Food & Beverage James Lee have carefully crafted menus full of flavorful options, which rolled out November 29. They also will be launching the hotel's first brunch program as 2019 begins.

Built in 1564, Milan's Former Archiepiscopal Seminary to Be Reintroduced as Portrait Milano as Part of the Lungarno Collection

Hotel Online·10 December 2018
Lungarno Collection is delighted to announce a new addition to its hotel portfolio, which currently includes four hotels in Florence and one in Rome. Portrait Milano, opening in Fall 2020, will be the third hotel in the Portrait brand and the sixth hotel of Lungarno Collection. Over the past decade, these five hotels have achieved excellence in global luxury hospitality and are now ranked alongside some of the largest international names in the business.

Marketing in a Digital World: Best Practices and Innovations for Hoteliers at HSMAI's Digital Marketing Strategy Conference

Hotel Online·10 December 2018
The Hospitality Sales and Marketing Association International (HSMAI) will bring together senior hotel and travel marketing professionals at its 2019 HSMAI Digital Marketing Strategy Conference on January 23 at the New York Marriott Marquis. Conference attendees will gain strategy-focused insights and solutions into “Marketing in a Digital World” from presentations with practical applications, thought-provoking conversations, and exposure to the latest tools to drive revenue and engage guests. HSMAI’s 2019 Digital Marketing Strategy Conference will take place the day after the HSMAI Adrian Awards Gala.

With demand outpacing supply, London hotels see strong November numbers

Hotel Online·10 December 2018
November was a good month for London's hotel sector, with some strong year-over-year performance levels, according to the latest stats from STR.

HVS Market Pulse: Boston, MA

Hotel Online·10 December 2018
Boston is a world-class city anchored by the healthcare, higher education, technology, and finance sectors. The city continues to strengthen on several fronts. The entrance of new lodging supply was somewhat muted coming out of the Great Recession but has been back in full force in recent years. Because of new supply factors and the insufficient room blocks made available to the BCEC by hotels in the Seaport District (limiting the all-important citywide convention calendar), the market area’s rooms revenue metrics have slowed, and a RevPAR loss is likely in 2019.

Spotlight Market: Houston, Texas

Hotel Online· 7 December 2018
In the most recent Lodging Econometrics (LE) Hotel Construction Pipeline Trend report, LE states that Houston has a total of 150 projects/16,473 rooms in the construction pipeline, the third highest in the U.S. behind New York City with 170 rooms/29,630 rooms and Dallas with 157 projects/18,954 rooms.

HVS Market Pulse: Kansas City

Hotel Online· 7 December 2018
The greater Kansas City metropolitan area, which encompasses the two-state region of Missouri and Kansas, has shown significant economic and hotel growth over the last eight years, including steady RevPAR growth between 2010 and 2017. Supported by a diversified economy, with cornerstones in the manufacturing industry and the logistics, healthcare, and government sectors, this steady economic growth and healthy hotel performance has spurred an influx of new hotel development in recent years.

Three Ways to Simplify Hotel Check-In Process With PMS

Hotel Online· 6 December 2018
Gone are the days when guests used to stand at your front desk or lobby in order to check in to their rooms. The old school “standard hotel check-in procedure” involving guests filling out registration forms at your front desk is no longer applicable to today’s guests. They wouldn’t appreciate it if you make them wait once they reach your hotel.

Pebblebrook Hotel Trust Completes Sale of the Grand Hotel Minneapolis for $30 Million

Hotel Online· 5 December 2018
Pebblebrook Hotel Trust (NYSE: PEB) (the “Company”) today announced that it has closed on the sale of the 140-room, Grand Hotel Minneapolis in Minneapolis, Minnesota for $30.0 million.

Six Ways Big Data Will Revamp Supply Chains

Hotel Online· 5 December 2018
As more data is captured, digested and shared, the way supply chains – and warehouses – are managed is being improved and becoming more efficient when moving and storing stock is the end goal.

Hotel Trend Report - What You Need to Know About 2019

Hotel Online· 4 December 2018
It is time to pick the top ten hospitality industry trends to come next year! Last year, we said that hotel lobbies would become the center of the hotel universe akin to those found in communal work spaces such as WeWork. We went a step further this year as we discuss co-working spaces. In some way, we included some of our previous trend picks like IoT, analytics, social media and reputation management, virtual and augmented reality and robotics. These will each play a role in keeping hoteliers ahead of the curve.

Your Hotel Flawlessly Pulled Off a Group Event. But, Was It Really a Success?

Hotel Online· 4 December 2018
You’ve worked with a meeting planner for several months and your hotel staff pulled off the event without any major glitches. But, was it really a win?

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