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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

How Could a Car-Free Future Shape the Way We Live?·22 October 2018
Many of Europe’s cities are looking to a car-free future and as vehicles move out and people move back in, urban areas are changing to better accommodate their modern pedestrianized lifestyle.

5 Tips to Eat Like a Local on Your Next Business Trip·22 October 2018
In recent research digging into business travel dining trends, we delved into the psyche of the business diner, the typical business travel dining experience really depends on the trip.

International arrivals into Asia Pacific continue to exceed the global average·20 October 2018
Foreign arrivals into Asia Pacific destinations continued to grow at better than the global average in 2017, reaching a record volume high of more than 646 million arrivals relative to 2016.

Tips for a Successful Cyber Monday Campaign·19 October 2018
It’s no secret: Cyber Monday is a huge opportunity for hoteliers to drive bookings and what began as a one-day online shopping holiday has, over the years, extended into Black Friday and Thanksgiving, with some brands promoting deals even earlier.

Mobile Marketing Tips for Travel Brands [Infographic]·19 October 2018
The folks at Filmora recently produced this insightful infographic on the state of mobile marketing in 2018, including some helpful tips for brands seeking to make the most of this new reality.

A New Era of Transformative Wellness Travel·19 October 2018
Wellness is, by nature, a journey; a multi-chapter story; a lifelong physical, mental and spiritual seeking; a personal and emotional quest; So it’s odd that, even at the most fantastic wellness and spa destinations so many of the classes, treatments and experiences get served up piecemeal and disconnected: You enjoy that massage or meditation class and wonder, what now? Go back to the room or the pool? You’ve not been immersed in a true wellness 'story' or journey, so you can get disengaged, even worse, bored.

Leaders and emerging entrepreneurs in wellness honored at 2018 Global Wellness Summit·18 October 2018
The Global Wellness Summit (GWS), the foremost gathering of international leaders in the $4 trillion global wellness economy, celebrated recipients of its 5th-annual Global Wellness Awards and the winners of its Shark Tank of Wellness student competition.

Agoda's Robert Rosenstein says Travel is Still a Market of Monsters, Copycats and Startups·18 October 2018
As WiT Singapore 2018 took its first steps Through the Looking Glass at Marina Bay Sands this morning, Robert Rosenstein (co-founder & chairman, Agoda) sat in the hot seat to reflect upon how the travel industry has evolved in his years running Agoda.

Important Truths About Guest Messaging in Hospitality·18 October 2018
The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when and in an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps like WhatsApp, Messenger and WeChat will soon be adopted at scale.

AccorHotels teams up with Luneng Group for strategic alliance·18 October 2018
AccorHotels and Luneng Group recently signed a memorandum of understanding forming a strategic partnership in China, outlining cooperation between the two leading companies to create a solid platform combining the management of hotels, luxury and upscale serviced apartments and timeshares in unique destinations in China.

Check-In at the Bar: New Ideas for Hotel Front Desks·17 October 2018
Hotel lobby front desks are no longer desks or located at the front: It made perfect sense, your first stop when checking into a hotel was the front desk, you had to collect your key and room number, but, you also might have needed to provide a credit card for incidental charges like the mini bar, Oh, and what’s the WiFi code? Technology has rendered the concept of the hotel front desk nonsensical.

nhow Amsterdam RAI: First impressions of the largest newly built hotel in the Benelux·17 October 2018
Welcome to nhow Amsterdam RAI, a place where contemporary art, design, gastronomy and cultural expressions fit together perfectly.

International tourism maintains strong momentum·17 October 2018
According to the World Tourism Organization (UNWTO)’s latest barometer, international tourist arrivals grew 6% in the first six months of 2018 after a record year of growth in 2017.

Shifting Away from the PMS as the Data Warehouse·17 October 2018
Traditionally, the PMS has been considered the primary hub of hotel operations, but as data management becomes more complex, the limitations of the PMS, as this primary hub, are becoming increasingly apparent.

24 hours in Travel & Tourism·17 October 2018
A 24-hour a sector that contributes generates 313 million jobs and over 10%1 of the world’s GDP and in terms of GDP growth, the Travel & Tourism industry has outpaced the global economy close to 5% for the seventh successive year (and that’s during a decade with robust consumer spending worldwide)!

The State of the MetaSearch 2018·16 October 2018
Last week, we had the privilege of attending the Direct Booking Summit in Dallas and with so many changes going on in the metasearch space, the panel covered a lot of ground during the 40-minute session.

5 Tips for Staying Healthy While Traveling·16 October 2018
It’s no secret that when you’re away from home, fast food like McDonald’s and Dunkin often looks significantly more appealing than taking the time to find healthier options, and staying consistent with a meal plan and being active are steps to a healthy lifestyle that you shouldn’t have to compromise on while on business travel.

From eyesore to icon: Converted workspaces get bigger and better·15 October 2018
Refurbished industrial sheds are increasingly in demand as companies across technology and creative sectors seek out the versatility offered by these ultra-large, adaptable workspaces.

Power to the People! Should Plugging-In Whilst Travelling be an Inalienable Right?·15 October 2018
Mid-Atlantic at 30,000 feet and catastrophe strikes, slowly the fuel supply counts down to zero, only minutes are left for last minute messages to loved ones, regret turns to grief and grief turns to blame: Sounds like a film scenario? This is so much worse.

Louvre Hotels launches Hlab, a new ecosystem of start-ups·15 October 2018
The world’s 5th largest hotel group presents its new platform: HLab, the purpose of this open, flexible ecosystem is to bring the Group’s strategic focus into contact more quickly with the innovative ideas of its start-up partners.

2018 LEXUS - Hurun China Rich List·12 October 2018
The Hurun Research Institute released the 2018 LEXUS·Hurun China Rich List: This is the 20th annual ranking of the richest individuals in China, with a wealth cut-off of CNY 2 billion (equivalent this year to US$290 million), wealth calculations are a snapshot of 15 August, the same date as previous years.

Ctrip's Golden Week 2018 data·11 October 2018
Ctrip data reveals insights into Chinese outbound travel during the 2018 National Day Holiday Golden Week and according to data recently published by Ctrip, the recent national holiday period (Oct 1 – 7) saw Thailand emerge as the most popular Golden Week outbound destination for Chinese travellers.

The Evolution of Social Media Usage in Destination Marketing·11 October 2018
It was only a matter time, I guess, but the news nevertheless somewhat took me aback: On September 30th, after a 7-year long 'experiment' the folks at the Swedish Institute decided to close down their @sweden account on Twitter.

Singapore Airlines and Tourism Australia sign AUD11 Million marketing deal·11 October 2018
The strategic cooperation will fund tourism campaigns and promotional activities in eight of Australia’s key inbound markets such as China, Germany, India, Indonesia, Japan, Malaysia, Singapore and the UK.

Cruise holidays booming with strongest growth from Asia·10 October 2018
Cruises have been a booming segment in recent years and a much-discussed topic in the travel industry: In 2017, about 27 million international cruises were undertaken worldwide and looking at the past years, cruises showed double-digit growth rates and therefore increased more than twice as much as international holidays in general.

Airports Are at a Tipping Point. Digital Transformation Offers a Solution·10 October 2018
There's hyper competition throughout the travel industry and airports of all sizes are not immune to this phenomenon, but they’re at a tipping point, airports need to re-evaluate traditional approaches to technology and embrace digital transformation.


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