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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Why mobile key is taking over in hotels

Hotel F&B Observer·14 December 2018
Adoption of mobile locks in the hotel marketplace continues to rise unilaterally across all segments, from major brands to the smaller independents. Some of this might be due to timing—most magstripe locks are nearing the end of their useful life and the recurring maintenance issues that arise are causing hotels to seek replacement options, said Brian Shedd, VP of sales and marketing at OpenKey.

How to write captivating hotel marketing content to boost sales and reservations

Hotel F&B Observer·13 December 2018
As the marketer for a hotel, whether you work internally or as a third-party company, you’ll have already been thinking about the kind of content you need to create in order to get people clicking and booking.

Recent Revamps: Marriott's Family of Brands Update Spaces

Hotel F&B Observer·13 December 2018
Across the globe, Marriott’s family of brands is reimagining properties with design reflecting locale, history and nature. Renovations include Southern spaces to updates abroad.

What's Going on Construction?

Hotel F&B Observer·13 December 2018
Hotel Business is tracking what’s going on with new-build projects. Margaritaville Nashville, Celino South Beach, Quest Contracting and Westin Anaheim Resort have made some moves.

Historic Hotels of America Announces Top 25 Gingerbread Displays

Hotel F&B Observer·13 December 2018
Historic Hotels of America has put together a list of what it considers the best hotels for celebrating the holiday season, to see the most spectacular (and delicious) gingerbread creations.

Traditional to Holistic: There Are Options For Everyone at This NYC Hotel

Hotel F&B Observer·12 December 2018
It’s not too often a guest hears “Salty Suite” as a guestroom option. But, HGU New York is offering that, and more.

Product Spotlight: Hotel Blogs

Hotel F&B Observer·11 December 2018
Hotels face steep competition no matter their market. Forming relationships with visitors and getting in front of the right guest is sometimes all that is needed to set the brand apart from competitors. The goal for many hotels is developing that customer relationship in order to position themselves as experts of their destination. But first, they need to get in front of these guests on the search engine results pages.

PwC: Consumers Will Spend more than 50% on Travel

Hotel F&B Observer·11 December 2018
This year, consumers are shopping for the holiday experience. Travel combined with entertainment and holiday gatherings equals a merry season.

The Hotel Concord offers Alexa technology in guestrooms

Hotel F&B Observer·11 December 2018
When Concord, N.H-based Hotel Concord opened its doors in August, it equipped every room in the boutique hotel with a custom branded Volara-powered Amazon Echo Dot. Guests are speaking requests in their rooms and staff are acting on those requests instantly.

Delta Gives Branded Fares Boarding Priority

Hotel F&B Observer·11 December 2018
On Jan. 23, Delta will introduce a color-coded boarding process, based on branded fares purchased, to replace its zone-based process.

Hertz Partners with Clear for Quick Exit Lanes

Hotel F&B Observer·11 December 2018
Hertz has partnered with Clear to create a biometrics-based Fast Lane at its Atlanta airport location. It plans to replicate the lane at a few dozen other locations over the next year. It's been operating for about a week and allows travelers who are members of both Clear and Hertz Gold Plus Rewards to exit the location with either a fingerprint or facial recognition rather than having to show identification.

Maximum Occupancy Accommodation Industry Conference Returns to New Zealand in April 2019!

Hotel F&B Observer·11 December 2018
To be held at the Stamford Plaza Auckland, Maximum Occupancy’s goal is to create the perfect learning and networking environment where like-minded professionals from across the hotel and accommodation industry of all types and sizes can learn the latest trends and gain actionable tactics to boost occupancy and revenue in 2019 and beyond.

HREC arranges sale of Ithaca, N.Y., Fairfield

Hotel F&B Observer·10 December 2018
HREC Investment Advisors arranged the sale of the 106-room Fairfield Inn & Suites located in Ithaca, N.Y. Baywood Hotels was the buyer of the property.

In the U.S., a Spate of Hotel Sales

Hotel F&B Observer·10 December 2018
Hotel Business is tracking a flurry of hotels sales activity as the year comes to a close.

How 'Gen Food' is Shaping the Future of Food

Hotel F&B Observer·10 December 2018
FleishmanHillard's Shaping the Future of Food study was conducted by its TRUE Global Intelligence practice, which conducted an online survey with 2,001 nutrition-forward consumers September 14-20, 2018, and evaluated drivers related to food, influences and behaviors. Respondents were screened for engagement on such factors as seeking information about food, sharing content about food, and paying attention to ingredient lists.

A Look At Luxury Today

Hotel F&B Observer·10 December 2018
Coco Chanel said luxury must be comfortable, “otherwise it is not luxury.” Comfortable luxury is what many hotels and resorts are trying to achieve in today’s highly-competitive world of high-end hospitality. That is, luxury without appearing pretentious; comfort with curated experiences for each guest.

Israel: A Vibrant Market for Hospitality Real Estate Investment

Hotel F&B Observer· 9 December 2018
The inaugural Israel Hotel Investment Summit (IHIS) took place at the Hilton Tel Aviv on the 19th and 20th November 2018. Part of the International Hotel Investment Forum (IHIF), the conference created an environment for hospitality investors and key market stakeholders to understand the complete overview of the country’s investment climate and the various investment opportunities available.

How to prevent ICE from knocking at your door

Hotel F&B Observer· 9 December 2018
The hotel industry famously grapples with labor challenges, which makes it imperative that hoteliers self-audit for employment eligibility or risk a visit from Immigration and Customs Enforcement agents.

HB ON THE SCENE: Expedia Unveils Executive Partner Exchange Program

Hotel F&B Observer· 7 December 2018
Expedia Group at Explore ’18, its brand partner conference, has revealed an executive partner exchange program which will put its executives front-and-center at hotel, car, airline and activity partners, and partner executives within the technology, product and marketing functions at Expedia to deepen learnings on both sides.

Marriott + LIFEWTR Augmented Reality Experience Brings Inspiration to Guests

Hotel F&B Observer· 7 December 2018
Marriott Hotels recently launched its newest collaboration—a new augmented reality (AR) in-room guest experience with Pepsico’s premium bottled water brand Lifewtr—at a couple of pop-up events held inside the expansive, white-winged Oculus at the Westfield World Trade Center here in Manhattan.

TripActions Plans Partnership with Corporate Financial Management Provider

Hotel F&B Observer· 7 December 2018
Travel management company new entrant TripActions is teaming up with Divvy, which automates expense reports, tracks budgets in real time, aligns with accounting software providers like Quickbooks and supplies pre-budgeted payment cards, both virtual and plastic. The details of the venture aren't clear at the moment, but the partnership will "help companies spend smarter while saving money and time through simplifying business travel and expense-associated work trips," said TripActions CEO Ariel Cohen.

Cultural tourism sustains communities and living heritage

Hotel F&B Observer· 6 December 2018
A key conclusion from the conference was the need for a clear and strong link between tourism, culture and local community stakeholders.

Airbnb: $1B in Hotel & Tourism Taxes Collected; AHLA Responds

Hotel F&B Observer· 6 December 2018
Airbnb has partnered with more than 400 governments around the world to collect and remit hotel and tourist taxes (TOT). According to Airbnb, it has collected and remitted more than $1 billion in TOT taxes to date.

Self-driving hotel rooms are on the way

Hotel F&B Observer· 6 December 2018
Toronto-based design firm Aprilli Design Studio has revealed more details and plans around its Autonomous Travel Suite, a hotel suite housed within a self-driving vehicle. The concept allows travelers to visit multiple destinations anytime, day or night.

HEBS Digital Wins Bronze HSMAI Adrian Award for Loews Hotels & Co Website Redesign

Hotel F&B Observer· 6 December 2018
HEBS Digital, a leading authority in technology and digital marketing for hotels, has been honored with a bronze Adrian Award for their work on the Loews Hotels & Co website by the Hospitality Sales & Marketing Association International (HSMAI) for 2018. Now in its 62nd year, the HSMAI Adrian Awards is among the largest and most prestigious global travel marketing competitions.

Pebblebrook Hotel Trust Completes Sale Of The Grand Hotel Minneapolis

Hotel F&B Observer· 6 December 2018
Pebblebrook Hotel Trust (NYSE: PEB) (the “Company”) today announced that it has closed on the sale of the 140-room, Grand Hotel Minneapolis in Minneapolis, Minnesota for $30.0 million.


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