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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

We must stop saying people are our most important assets (and actually believe it to be true)

eHotelier.com·22 January 2019
If we believe that our staff or our most important asset, why do we always only account for them as a cost? In simple accounting terms, assets are on the plus side of the balance sheet, but staff are always shown as an operational costs. There are good accounting reasons for this and the conventions and practices always treat the cost of staff in this way.

ITB China Startup Award 2019: Looking for the best innovative travel technology ideas

eHotelier.com·21 January 2019
For the third time the stage is set for the best innovative travel technology solutions: Starting today startup companies can apply until 10 April 2019 for the ITB China Startup Award on the stages of the eTravel World China at ITB China, set to take place from 15 -17 May, in Shanghai.

Latest European data reveals UK hotel market struggles

eHotelier.com·15 January 2019
The latest data released by UKHospitality, the single voice representing the UK’s hospitality sector, has revealed that the UK hotel market is underperforming compared to the EU average on every key metric. As we move into 2019, UKHospitality is urging the Government to foster an operating environment that enables the hotel market to thrive and remain competitive against European counterparts.

2019 Virtuoso(r) Best of the Best showcases the latest hotel trends

eHotelier.com·14 January 2019
Virtuoso®’s new 2019 Best of the Best is every luxury traveller’s dream book. Lined with more than 1,300 of the globe’s top luxury hotels as well as the hottest trends for the coming year, readers will find special benefits at each property valued in excess of nearly £400* per night. As part of Virtuoso’s Hotels & Resorts Program, each featured property is thoroughly vetted through the renowned global luxury travel network and its force of expert travel advisors.

Top travel experiences for 2019

eHotelier.com·11 January 2019
Learning a new language and going for a self-care retreat are the top travel experiences on both female and male travelers’ bucket lists for 2019, according to research across seven markets by Agoda, one of the world’s fastest growing online travel agents (OTA). This is followed by learning a new cuisine and trying a new sport in third place for women and men respectively.

January 2019 cruise prices drop by up to 31%

eHotelier.com·10 January 2019
Fancy escaping the harsh winter with a lush tropical cruise getaway? Good news: prices for many cruises in January 2019 are significantly lower than they were a year ago. However, there are major differences by cruise line. While the analysis found that the average cruise price per day actually increased by around 3% – from $397 to $407 per person per night – it also showed substantial price discounts for certain cruise lines.

The top 5 hotel guest complaints and how staff can respond

eHotelier.com· 9 January 2019
Dealing with guest complaints is one of the biggest challenges for any member of a hotel staff. Even staff that have no ability to make changes or fix the problem are often confronted with an upset or angry guest. While you can’t prepare for every possible complaint, it is possible for a prepared hotelier to train their staff on how to respond to the most common complaints.

The Royal Academy of Culinary Arts becomes an associate member of Ecole hoteliere de Lausanne

eHotelier.com· 9 January 2019
The Royal Academy of Culinary Arts (RACA) signed an advisory agreement with Lausanne Hospitality Consulting (LHC), the advisory services branch of EHL Group, on the 5th of December 2018 at the Royal Academy of Culinary Arts campus in Amman, Jordan.

5 million unencrypted passport numbers stolen in Marriott data breach

eHotelier.com· 7 January 2019
Marriott has provided an update on the number of guests whose passport numbers and payment card numbers were involved in the Starwood reservations database security incident announced by the company on November 30, 2018.

Hilton Surfers Paradise: Australia's first major hotel deal of 2019

eHotelier.com· 7 January 2019
Australia’s largest private hotel investor, Dr Jerry Schwartz, has made his first foray into Queensland hotel property with the $70 million purchase of the five-star Hilton Surfers Paradise from the Chinese group, Ja Feng. The deal is expected to settle in May 2019.

Curio Collection by Hilton: 65 hotels in 2018 and 55 hotels in the pipeline for 2019

eHotelier.com·19 December 2018
From resorts in the Caribbean to unique hotels in booming destinations, such as Reykjavik, Iceland, Asheville, North Carolina and Xiamen, China, Curio Collection by Hilton celebrated many milestones in 2018. The brand is set to maintain this momentum into 2019 with a number of one-of-a-kind hotels forecast to open, continuing to meet the needs of leisure and business travelers around the world.

ReviewPro - Online reputation affects hospitality

eHotelier.com·18 December 2018
Online reputation is at the core of success in today’s digital world. And nowhere more so than in the hospitality industry, where potential guests read reviews before deciding on a place to stay, both for personal and business travel. Management responses are hugely valuable not only to the guest that wrote the review, but also to people looking to book in the future.

What can we expect in 2019?

eHotelier.com·12 December 2018
It’s the time of year to get out the crystal ball and make a few rash predictions about the coming months!! Over the past few weeks, we have discussed future restaurant trends at the Mise en Place events and listened to other experts give us their views. Many other distinguished groups from around the world have also made a few forecasts.

The best Romanian wines for 2019 according to Gault&Millau

eHotelier.com·10 December 2018
Gault&Millau launched the first edition of their guide dedicated to Romanian wine, thus bringing to Romania the company’s international expertise in the field.

Dealing with the inevitable hotel staffing shortage

eHotelier.com·10 December 2018
Not necessarily specific to the hospitality industry and certainly not applicable to every geographic territory, but there appears to be a rising labor shortage that will come to affect all manner of jobs in a hotel workplace.

Nine travel experiences for 2019

eHotelier.com·10 December 2018
Through Virtuoso® Luxe Report’s annual survey, a noted trend predictor within the industry, the global luxury travel network tapped into its elite force of 17,500 travel advisers from around the world to share their top selections for next year’s most compelling peak experiences.
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RateGain announces integration with Google Reviews

eHotelier.com· 7 December 2018
RateGain Technologies, the market leader in data and intelligence solutions for travel and hospitality industries, today announced its integration with Google Reviews, a development that would allow all hotels using BrandGain to instantly view and respond to any guest feedback appearing on Google Reviews.

Grand Hotel Baglioni chooses IDeaS for revenue technology upgrade

eHotelier.com· 6 December 2018
IDeaS Revenue SolutionsBaglioni, the leading provider of revenue management software and advisory services, is pleased to announce one of Europe’s most historic hotels, the Grand Hotel Baglioni, has chosen IDeaS G3 Revenue Management System (RMS) to optimise revenue performance across its 192-room property.

PATA Forum set for Pattaya, Thailand

eHotelier.com· 5 December 2018
Pattaya is a popular place for both Thais and foreigners because the city has everything tourists need. Traveling there is easy as you can take your own car or ride a bus, a van, or a cab from Bangkok. There is also a ferry service from Hua Hin to Pattaya, which takes about an hour.

Keeping a multinational hotel business cyber safe

eHotelier.com· 4 December 2018
Managing the cybersecurity of just one hotel is a challenge, but when the threats from cyberspace are growing at an unprecedented rate, how are Chief Information Security Officers (CISOs) supposed to oversee the security of hotels located all over the world?

Hotelogix Hotel PMS year-end offer finds many takers

eHotelier.com·29 November 2018
Hotelogix, a cloud-based Property Management System provider has announced the success of its recently launched Hotel PMS year-end offer. According to Hotelogix, under its 'Lock now & use later' plan, scores of independent hoteliers from around the globe have signed up to avail the offer by paying a small lock-in amount of USD 250.

All Suites by Hilton reach growth goals in third quarter

eHotelier.com·27 November 2018
The All Suites brands by Hilton, consisting of Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton are in the midst of one of their most successful years on record.

Capital investment of $15M in hotel platform

eHotelier.com·26 November 2018
Two months after the new management board took office, Bidroom, a rising online travel community, announced substantial capital investment which will be used to accelerate growth.

Travel industry to boost in 2019

eHotelier.com·22 November 2018
When asked about travel plans for 2019, 20 per cent of respondents plan on travelling more for business than in 2018 and 24 per cent said they would be travelling more for leisure.

Ramada Encore by Wyndham launches new design

eHotelier.com·20 November 2018
Wyndham Hotels & Resorts, the world’s largest hotel franchisor and leading provider of hotel management services, with more than 9,000 hotels and 20 iconic hotel brands, has unveiled an exciting new direction for the Ramada Encore by Wyndham brand globally.

How to make your guest feel unwelcome

eHotelier.com·20 November 2018
Making someone feel welcome when they come through the door of your hotel is something absolutely fundamental that everyone, from your receptionist to your handyman, should know all about and execute with ease, right? Yet so many people get it so horribly wrong. Here is a quick guide on what mistakes to look out for and how to best rectify them.

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