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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Oracle: Mobile Is Key to Boosting Guest Experiences·Requires Registration ·23 April 2019
Ninety-one percent of hotel executives surveyed said mobile technologies are critical to improving guest experience and cultivating loyalty, according to “The 2019 Hospitality Benchmark – Mobile Maturity Analysis” study conducted by Oracle. But only 69% were confident in their organization’s ability to adopt and deliver those mobile experiences.

Study: 81% of Consumers Want Experience Recommendations From Hotels·Requires Registration ·23 April 2019
Alice has released new research that found a majority (81%) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels.

Through Scent, Andaz Connects Guests to Locale·Requires Registration ·22 April 2019
Do you smell that? It’s the aroma of a custom scent developed by Andaz Hotels & Resorts and The Society of Scent to give hotel guests a memorable stay long after check-out.

Book4Time Helps Hoteliers Improve Online Reviews·Requires Registration ·22 April 2019
According to research, 49% of consumers need at least a four-star rating before they choose a business. Book4Time aims to address every step of the customer journey, from booking to reviews.

Culinary Duo Bring Izakaya & Sushi Bar to Nashville, TN·Requires Registration ·22 April 2019
San Francisco Bay Area Chef Ken Tominaga and Chef Michael Mina of MINA Group are set to debut PABU here this fall at JW Marriott in Downtown Nashville.

AI-Powered Leak Detection Launches in the U.S.·Requires Registration ·22 April 2019
Using artificial intelligence, WINT (Water Intelligence) is a solution that detects water leaks and helps conserve water, which can improve a hotelier’s bottomline.

Recent Revamps in Big Cities·Requires Registration ·15 April 2019
An elevated and contemporary design is unveiled for a property in New York’s hotspot—Hudson Yards; a multimillion-dollar renovation is completed for a historic Los Angeles hotel; and an iconic DC hotel is revitalized with a new look and offerings

Excellence Group Luxury Hotels & Resorts Rebrands·Requires Registration ·15 April 2019
Excellence Group Luxury Hotels & Resorts, which owns and manages five-star resorts in Mexico, the Dominican Republic, and Jamaica, has rebranded to become The Excellence Collection.

Symantec: Two in Three Hotel Sites Leak Booking Details, Allow Access to Personal Data·Requires Registration ·11 April 2019
According to a blog post on cybersecurity software and services company Symantec’s website, two in three hotel websites leak guest booking details and allow access to personal data to third parties.

What's New in Vacation Ownership?·Requires Registration ·11 April 2019
Hotel Business is tracking news in the vacation ownership industry. Interval International adds two properties to its portfolio and Hilton Grand Vacations promotes its Yoshifumi Furusawa.

HB ON THE SCENE: Radisson and Jin Jiang Loyalty Programs to be Combined by Summer·Requires Registration ·10 April 2019
In its first Americas Business Conference since being acquired by Chinese-based Jin Jiang International Holdings Co. Ltd., Radisson leaders discussed some of the integrations that have gone between the two—including the ambitious goal of combining both loyalty programs into one by the summer.

Signature Moments Creating memorable stays·Requires Registration · 8 April 2019
What makes a memory? It could be the place, the people or even the scents—or maybe it’s something not so tangible. Nostalgia is a powerful force and triggers those often untapped places in the mind—places that respond to recognition, to comfort. However, a force just as strong could be the desire to create memories, to seek out this familiarity in the hopes of making a new nostalgia. For hoteliers, this isn’t a new impulse—it’s one they often try to trigger.

Recent Revamps in California·Requires Registration · 8 April 2019
A mid-century modern hotel where celebrities flocked gets a new look, as well as two other California properties. Here’s a look at recent property enhancements.

At Hunter, labor shortage & brand proliferation top of mind·Requires Registration · 7 April 2019
The growing middle class, labor shortage and brand proliferation are still prevalent issues for hoteliers.

Q&A with Steve Laski Acumen Development Partners·Requires Registration · 7 April 2019
Nearly 10 years ago, Steve Laski established Acumen Development Partners, a third-party project management and development company. With more than 25 years of construction and development experience, he now oversees field operations of all Acumen projects.

Hilton Akron/Fairlawn Celebrates 50 Years·Requires Registration · 7 April 2019
An anniversary is a time of celebration, but the milestone can also elicit some reflection and even spark vision for the future.

Kimpton's Concert Series Goes Off the Record·Requires Registration · 7 April 2019
Music has a way of bringing people together. That’s the plan for Kimpton Hotels & Restaurants’ new immersive concert series, Kimpton Off the Record.

Orange Lake Resorts Positions Itself For the Future·Requires Registration · 4 April 2019
Capitalizing on the 100­-year extension of its strategic alliance with IHG, Orange Lake Resorts, home to the Holiday Inn Club Vacations brand, is making moves for the future. KSL Capital Partners LLC has made a significant minority investment in the company. Financial terms of the transaction were not disclosed. Additionally, the brand has revealed a new five-year, $500 million revolving credit facility that will provide additional flexibility to support the company’s future growth strategy. SunTrust Bank is the lead bank.

HB ON THE SCENE: Crowne Plaza Flagship Showcases Revitalized Interiors, Fresh F&B·Requires Registration · 2 April 2019
Here, in the Dunwoody section of Atlanta and in view of its company headquarters, IHG is heralding a new take on the Crowne Plaza Hotels & Resorts brand at its flagship property—Crowne Plaza Atlanta Perimeter at Ravinia. Hotel Business was invited to the hotel for a firsthand look at all that’s new.

New Eats: Marriott Brands Revamp F&B Options·Requires Registration · 2 April 2019
Hotels in Marriott’s family of brands are reimagining F&B concepts. Across the globe, hotels are adding dining outlets, chefs and new programs.

HB ON THE SCENE: Benchmark Launches Private Label Wines·Requires Registration · 1 April 2019
Benchmark and Scheid Family Wines of Monterey, CA, have created a new partnership to create Mō zāik, a premier collection of fine wines, made exclusively for the hospitality company.

What's Cooking? Hotels Make Personnel Moves in F&B·Requires Registration ·27 March 2019
Hotels around the world are revamping operations, adding leadership personnel to food and beverage outlets.

Lee Pillsbury: Hotel Companies to Become Data Science Companies in Five Years·Requires Registration ·26 March 2019
Marriott, Hilton and other major players in the hotel industry are destined to become “data science companies in five years or less,” said hotel industry veteran Lee Pillsbury, speaking to a group of investors, hotel executives and innovators at a private Travel Conversations event held in Manhattan earlier this month.

With WorldHotels deal, Best Western enters luxury·Requires Registration ·21 March 2019
Best Western Hotels & Resorts has acquired WorldHotels, which represents a collection of approximately 300 independent hotels and resorts worldwide. As a result of the deal, the hotel chain now has brands in every chain scale segment. The deal’s financial terms weren’t disclosed.

Celebrity chefs add flavor to culinary refresh·Requires Registration ·21 March 2019
With more than 130 years in operation, Raffles Singapore has always strived to remain up to date with its offerings. As part of a “careful and sensitive restoration,” scheduled to be completed in the first quarter of this year, the hotel is revising its culinary offerings by collaborating with a number of celebrity chefs.

When it comes to voice, it's best to keep it natural·Requires Registration ·21 March 2019
Whether voice-activated booking or in-room devices that connect guests with the hotel, voice is on the rise in hospitality—but not all voice-activated solutions are the same. In order to clearly and effectively communicate with guests, these solutions need to be as user friendly as possible—and natural language is a part of that.


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