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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

Spreading the Good News·Requires Registration ·22 October 2018
I’m always excited to share good news. And this time, I’m not only excited, but proud. The newest addition to the ICD Publications’ family of media brands, which includes Hotel Business, has won an award!

U.K.'s Whitbread Trials New Hotel Concept·Requires Registration ·22 October 2018
Whitbread PLC, the U.K.’s largest hospitality group, has unveiled Zip by Premier Inn, a new no-frills hotel concept. The first Zip by Premier Inn hotel will open with 138 rooms in the Roath district of Cardiff in early 2019.

Groupe GM Releases New Amenity Line With Courreges·Requires Registration ·22 October 2018
Groupe GM, international player in the hotel amenity industry, has released its collaboration with French fashion house Courrèges, to create and distribute a new range of luxury amenities.

Words of Wisdom: Best Western's David Kong Shares Leadership Advice·Requires Registration ·22 October 2018
This year’s Best Western North American Convention and Conference, held here, featured the first-ever “Today’s Women in Leadership Forum,” which fostered an atmosphere where women and men could gather to discuss challenges and successes, learn and network. In keeping with the spirit of inclusivity, in addition to a number of successful female leaders, the day also featured a discussion with Best Western Hotels & Resorts President/CEO David Kong, who shared leadership advice he’s learned along the way—as well as his thoughts on gender in the workplace.

Ten-X Data: Hotel Demand Is Healthy, Will Continue·Requires Registration ·21 October 2018
A Ten-X Commercial report shows a record-breaking Q2 in the hospitality industry. The company’s quarterly Hotel Monitor report is an analysis of U.S. macroeconomic and hospitality fundamentals from the top 52 U.S. hospitality markets.

Arlo Hotels Taps Local Community for Sustainable Changes in Travel·Requires Registration ·21 October 2018
Sharing is caring. Arlo Hotels is striving to be a home base for the eco-conscious community and spark sustainable changes in travel through its Arlo Cares initiative.

SLH Serves Up Global Recipes, with a Dollop of Luxury·Requires Registration ·21 October 2018
What’s cookin’? Small Luxury Hotels of the World’s new cookbook seeks to take foodies on a global journey via recipes handpicked from the brand’s talented chefs.

Kimpton Invites Guests to Enter Room 301 for a Social Experiment·Requires Registration ·21 October 2018
Kimpton Hotels & Restaurants has launched a social experiment called “Room 301,” seeking to uncover the intersections and variances of the human experience.

What's Going On With Group Booking Activity?·Requires Registration ·19 October 2018
Cvent released its first quarterly “Group Business Outlook,” a 24-month forward-looking report highlighting group booking activity through the Cvent Supplier Network.

IHG, Social Tables Collaborate on New Digital Experience·Requires Registration ·19 October 2018
IHG has collaborated with Social Tables to launch the company’s new groups and meetings ‘Shop & RFP’ digital experience. Using search technology powered by Social Tables, this new global platform is designed to bring together groups, meeting and event planners, with the 5,400-plus IHG hotels around the globe, making it simple to source and compare venues.

Auberge Resorts Collection to Manage Grace Hotels·Requires Registration ·18 October 2018
Auberge Resorts LLC has entered into a strategic partnership with the Libra Group, owners of Grace Hotels. Through this partnership, Auberge will add the five Grace properties in Europe and the northeastern United States to the Auberge Resorts Collection portfolio. The existing Grace properties and those in the pipeline will be branded under the Auberge Resorts Collection name and managed by the Auberge team.

Report: 83% of Female Business Travelers Report Safety Concerns·Requires Registration ·18 October 2018
More than 8 in 10 (83%) women say they have experienced one or more safety-related concerns or incidents while traveling for business in the past year, according to new research from the Global Business Travel Association (GBTA) in partnership with AIG Travel.

Hotels Add Event Spaces, Leisure Options·Requires Registration ·18 October 2018
Hotels are adding room for more events, dining and even F&B and sporting options. Here are some of the properties upgrading for more flexible, modern spaces.

Five Beach Resorts Revamp·Requires Registration ·17 October 2018
From sea-inspired redesigns to hurricane restoration projects, beach properties are updating across the globe.

Hyatt Unveils New Planning Tool for Meetings, Events·Requires Registration ·17 October 2018
Hyatt Hotels Corporation has unveiled the Hyatt Planner Portal, a comprehensive tool for meeting planners designed to enhance the overall planning experience at Hyatt. With this solution, meeting planners can work in one tool throughout the planning process to manage meeting details, including contracts, attendee information and costs throughout planning stages. Additionally, the Hyatt Planner Portal will contain information on current, upcoming and past meetings and events, giving planners the ability to review details, access event history and generate reports whenever needed.

Report: Caribbean Bookings Are Up Over Last Winter·Requires Registration ·16 October 2018
Virtuoso, the global network specializing in luxury and experiential travel, reports growth in winter bookings in the Caribbean. With 70% of the islands unaffected by last year’s busy hurricane season, and 90% of room inventory open in impacted regions, the islands are coming back.

Avoiding the Bed Bug Lawsuit: Act Now to Start Prevention·Requires Registration ·16 October 2018
There is nothing magical about avoiding a bed bug lawsuit. Lawsuits are the same as war in the sense that they represent the parties’ failures in diplomacy or dispute resolution. Lawsuits, like war, are for the most part, avoidable.

Hurricane Michael Recovery Begins·Requires Registration ·15 October 2018
With some property damage loss estimates reaching $10 billion, areas affected by Hurricane Michael are beginning to reopen and pick up the pieces.

Classic Plane to Become Cocktail Lounge·Requires Registration ·15 October 2018
The TWA Hotel’s 1958 Lockheed Constellation “Connie” L-1649A Starliner airplane is completing her 300-mile journey from Auburn-Lewiston Airport in Maine, where she was fully restored, to her new home at John F. Kennedy International Airport here today. The Connie (tail number: N8083H) will become a one-of-a-kind cocktail lounge and event space at the 512-room hotel opening in spring 2019 and located at the landmark 1962 former TWA terminal designed by Eero Saarinen.

Four F&B Updates to Know·Requires Registration ·15 October 2018
Hotel Business is tracking movements in the F&B space. Here’s what we found.

Expedia Launches First Action for the Google Assistant·Requires Registration ·15 October 2018 has launched the Expedia Action for the Google Assistant, giving customers the ability to manage their travel plans through hands-free, natural voice commands on any Google Assistant-enabled device.

Guest Preferences for Power While Traveling·Requires Registration ·15 October 2018
Hotels can no longer afford to ignore the prevalence of mobile devices and connectivity, as it only plans to become more all-encompassing: By 2019, there will be over five billion mobile phone users, according to recent estimates. When you consider the importance of connectivity and devices to these modern times, it becomes impossible to ignore the necessity of outlets for charging in hotels. Even more, when you look forward to the future of hotel design, you begin to see even more reasons to have a comprehensive power and charging solution.

Hyatt Hotels Commit to Hiring 10,000 Opportunity Youth by 2025·Requires Registration ·12 October 2018
Hyatt Hotels Corporation has launched RiseHY, a new global program designed to pair the hospitality industry’s career opportunities with young people who need them. As part of the initiative, Hyatt hotels around the world commit to hiring 10,000 “opportunity youth”—people ages 16 to 24 who are neither in school nor working—by 2025.

Fision, Continuity Logic Agree to Merge·Requires Registration ·10 October 2018
Sales enablement platform Fision Corporation is set to merge with Continuity Logic LLC, a provider of integrated business continuity and risk management software.

HB EXCLUSIVE: Forbes Travel Guide Launches Online Luxury Service Training·Requires Registration ·10 October 2018
Forbes Travel Guide has developed a digital program for luxury service training and certification with Lobster Ink, an online hospitality training company. Tailor-made for hospitality professionals, this comprehensive program, in combination with Lobster Ink’s learning library, offers on-demand training with interactive video lessons and real-time feedback.

With Video Cloud Platform, Arcules Identifies Guest Traffic Patterns·Requires Registration ·10 October 2018
Without a doubt, hoteliers are using technology to improve guest satisfaction. Some vendors are revolutionizing the way guests check in with mobile apps, while companies are shaking up the way customers accumulate and redeem points with loyalty program initiatives. One cloud-based video platform solutions provider is looking to change the way properties aggregate business data through video and AI.


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