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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Ambassador Hotel Oklahoma City enhances guest connectivity

Hotel Management·23 April 2019
The Ambassador Hotel Oklahoma City has implemented advanced guest Wi-Fi and BeyondTV equipped with the latest in voice control and virtual assistant abilities from Hotel Internet Services. The Autograph Collection property located in a historic 1920s building, the Ambassador Hotel Oklahoma City continues to provide its guests with stylish elegance while catering to demands for faster internet speeds, personalized content streaming and casting abilities, along with more convenient access to hotel amenities.

Quantum Metric unveils real-time, automatic response feature

Hotel Management·23 April 2019
Digital experience intelligence platform Quantum Metric unveiled Activate, a capability that empowers businesses to dynamically respond to user behavior in the moment. Activate leverages Quantum Metric’s real-time data engine to surface digital insights and make them actionable within any platform. The relevant information is computed and shared via Activate’s real-time webhook to numerous endpoints, all within milliseconds of an actual user experience anomaly.

Report: Hotels can benefit from consumers' need to stay connected

Hotel Management·23 April 2019
According to a new report released from Chargifi, the hospitality industry has an opportunity to benefit from consumers’ desire to stay connected. Chargifi surveyed more 2,000 consumers to explore how access to power has the ability to transform the guest experience and increase footfall and consumer spend.

MSD Partners to acquire Boca Raton Resort & Club

Hotel Management·22 April 2019
MSD Partners entered into a definitive agreement to acquire the 1,047-room Boca Raton Resort & Club, A Waldorf Astoria Resort from an affiliate of Blackstone. MSD did not disclose specific terms of the transaction but did say the deal is expected to close by the end of the second quarter.

Arbor Lodging Partners acquires six hotels for $135M

Hotel Management·18 April 2019
Arbor Lodging Partners acquired six hotels from Summit Hotel Properties for $135 million, expanding its portfolio to 25 full- and select-service hotels. Summit said the sale resulted in an estimated net gain of $36.6 million, with those proceeds going toward reducing the outstanding balance of its unsecured revolving credit facility.

This is the technology guests want the most

Hotel Management·18 April 2019
Mobile has become so embedded in everyday life that hotels are finding they need to embrace a mobile-first approach. Guests’ dependence on mobile phones while traveling shows that this technology is a powerful tool for increasing for guest satisfaction and loyalty.

Ascott Limited selects new PMS provider

Hotel Management·18 April 2019
Ascott Limited, an international lodging owner-operator, has selected RMS Hospitality Solutions as its sole property-management system. The global rollout began in March across 30 countries. The pilot commenced in early 2018 with three Ascott properties: Ascott Orchard Singapore; Ascott Raffles City Chengdu, China; and Citadines Bastille Marais Paris.

Minnesota resort increases revenue with new app

Hotel Management·18 April 2019
Grand View Lodge, a golf and spa resort in Brainerd, Minn., was able to increase its revenue with a new digital user interface and mobile app developed by SpotCues. The interface includes a concierge chatbot and micro-apps that enable guest to book activities, reserve golf times, look up information and more.

GlobalReach Technology adds Hotspot 2.0 features

Hotel Management·18 April 2019
GlobalReach Technology has added new guest Wi-Fi features to its Hotspot 2.0 product, giving hospitality brands the benefit of communicating through and monetizing the Wi-Fi service without the need for loyalty program guests to log on through a captive portal.

Construction begins on AC Hotel in Hawaii

Hotel Management·16 April 2019
R.D. Olson Construction broke ground last week on the AC Hotel by Marriott Wailea in Hawaii, with completion anticipated for fall 2020. The general contracting firm is building the hotel for Ike Place Hotels and will be working with R.D. Olson Development, Architects Hawaii and Sand Design on the project.

Rising costs hurt Europe hotel profits in Februrary

Hotel Management·16 April 2019
Despite slight upticks in revenue per available room (RevPAR) and total RevPAR, profit per room at hotels in mainland Europe fell in February, unmasking flow-through challenges, according to the latest data from HotStats.tracking full-service hotels.

Revinate releases hotel reputation benchmark report

Hotel Management·16 April 2019
Revinate released its 2019 "Global Hotel Reputation Benchmark Report." Now in its fourth year, the barometer analyzed 427 million online guest reviews from 140,000 properties across 200 countries over the past two years. For the first time, there are signs that guests’ interest in writing online reviews is waning.

Hotelier, guest survey reveals hospitality Wi-Fi trends

Hotel Management·16 April 2019
Hotel Internet Services has published a survey conducted with more than 670 guests and 200 hoteliers in order to demonstrate how advances in technology and increasing guest expectations have placed a higher strain on hotel Wi-Fi networks than ever before. Following a similar study published in 2015, the full report provides a detailed analysis of how the presence of high-powered smart devices have skyrocketed in the past four years, with guest online activity keeping pace to become ever more diverse and in need of additional network resources.

Intelity and SkyTouch team up

Hotel Management·16 April 2019
Intelity has teamed up with SkyTouch, allowing properties to use the Intelity and SkyTouch technologies in tandem through the SkyTouch/Connect integration platform. SkyTouch’s cloud-based property-management system is accessible via mobile devices and is capable of managing properties of all sizes. The cloud-to-cloud integration between the SkyTouch PMS and the Intelity platform gives staff access to a comprehensive set of management tools that work in combination to provide an exceptional guest experience.

TPI Hospitality leverages ProfitSword integration

Hotel Management·16 April 2019
TPI Hospitality, a developer and operator of hotels, restaurants and conference centers in Minnesota and Florida, has implemented ProfitSword’s ProfitSage operational and financial reporting solution. With ProfitSage now in place across its portfolio with plans to roll out the solution as new properties are added, TPI allows seamless access and sharing of all performance-related data in order to maximize operational efficiency and business strategy planning efforts.

Beekeeper debuts shift schedule capability

Hotel Management·16 April 2019
Beekeeper unveils a new mobile capability that enables every hotel employee to check the most up-to-date work schedules personalized to them and delivered straight to their pocket via Beekeeper.

PMZ Realty Capital arranges $11M loan for CMC Hotels

Hotel Management·15 April 2019
Real estate investment banking firm PMZ Realty Capital arranged an $11 million loan for CMC Hotels’ Fairfield Inn & Suites by Marriott Raleigh Cary in Cary, N.C. The commercial-mortgage-backed securities loan was a 10-year, nonrecourse loan with 30-year amortization.

KNA Design creates interiors San Diego's first Tapestry Collection hotel

Hotel Management·15 April 2019
Southern California-based RAR Hospitality is scheduled to open San Diego's first Tapestry Collection by Hilton property in summer 2020. The Monsaraz is a partnership with local development firm Alliance Development. RAR Hospitality will own and operate the property, which will have 92 rooms, a restaurant and bar.

Hilton outlines MENA growth plans

Hotel Management·11 April 2019
Over the next five years, Hilton is poised to open nearly 100 hotels across the Middle East and North Africa, primarily in the United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Morocco and Egypt, for an estimated $9-billion investment from the company's development partners.

HM on location: Growth the buzz at Radisson conference

Hotel Management·10 April 2019
On day two of the Radisson Hotel Group Americas Business Conference underway here at the Fontainebleau Miami Beach hotel, much of the buzz remains focused on the company’s development strategy following its acquisition from China’s Jin Jiang last year.

Mohegan Sun partners with Duetto to drive revenue

Hotel Management·10 April 2019
The Mohegan Sun gaming and entertainment destination in Uncasville, Conn., and Mohegan Sun Pocono in Wilkes-Barre, Pa., have implemented two of Duetto’s cloud-based applications. The GameChanger for pricing and ScoreBoard for reporting, as well as Duetto’s newest product, the Duetto rate engine, will help drive more profitable revenue at the casino hotels.

Newmark Hotels signs with Pegasus/Travel Tripper

Hotel Management·10 April 2019
Cape Town, South Africa-based Newmark Hotels, Residences, Reserves & Lodges has signed on for a comprehensive suite of central-reservation-system solutions from the newly merged Pegasus/Travel Tripper, including global distribution systems, a booking engine, digital marketing, customer relationship management, corporate sales representation and Lanyon, the company’s proprietary event-management software.

Take great care in hotel entrance area--or you'll pay

Hotel Management· 9 April 2019
Cars whiz, people don’t. Upshot—the hotel entrance area, which is populated with cars and people coming and going, is a location that is ripe for accidents. Vigilant management is required. Anything less can lead to lawsuits.

Litt Group aligns with KM Development Works

Hotel Management· 9 April 2019
Share Facebook Twitter LinkedIn Email Print The Litt Group and KM Development Works have aligned to form LittKM Group. The team, focused on capital project administration and consulting for the hospitality industry, has already finished its first project: the renovation of the Courtyard by Marriott Secaucus (N.J.) Meadowlands for Secaucus Hotel Partners.

Millennials tout hotel industry's opportunities

Hotel Management· 9 April 2019
Employees have opinions about the industries they are involved in as well as their specific jobs—it’s human nature. Those opinions can vary based on how any given day goes, but the true test of how an employee really feels is if he or she would recommend the career to someone else. We asked Hotel Management’s current Thirty Under 30 class what advice they would offer to someone considering making a career in the hotel industry and their responses were overwhelmingly positive.

Marriott eyes 100 hotels for Middle East, Africa

Hotel Management· 8 April 2019
Despite a recent report regarding declining hotel profitabIlity in the MENA region, Marriott International expects to add 19 new properties and more than 3,000 rooms to its Middle East and Africa portfolio in 2019, in line with its expansion plans to add more than 100 new properties and nearly 26,000 rooms across the region by year-end 2023.


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