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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.


Cloudbeds expands Hospitality Management Suite with Marketplace, new Groups feature, and regional payment partnerships

Cloudbeds · 5 March 2019
Cloudbeds is accelerating global expansion in all areas of the organization with more than 50 open positions in the first half of 2019 alone. Cloudbeds' major new product enhancements and partnerships include the following:Cloudbeds MarketplaceThe Cloudbeds Marketplace is a curated hub for hoteliers to discover and connect to the best-in-class third-party apps and services. The Cloudbeds Marketplace is built right into the Cloudbeds' hospitality management suite. With a click of a button, hoteliers have access to new tools designed to help them create the best guest experiences and improve operational efficiencies.The Marketplace includes categories like reputation management, restaurant point of sale, guest management, sales/marketing CRM, guest communications, metasearch and more. All apps are seamlessly integrated with Cloudbeds' hospitality suite and are fully vetted and approved by Cloudbeds."Cloudbeds has revolutionized what connectivity means for hoteliers and hosts," says Sebastien Leitner, Director of Global Partnerships. "Connecting technologies used to be intimidating and expensive. Cloudbeds has changed that with one simple easy-to-use system."The Cloudbeds Marketplace is now available to Cloudbeds' Premier and Enterprise tier customers. Groups moduleCloudbeds' new module Groups gives hoteliers the functionality to grow and manage their Group Business from within Cloudbeds' hospitality management system. The new feature will allow Cloudbeds customers to easily book corporate groups, weddings, travel agents, wholesalers, and meetings. In addition, hoteliers can track how much revenue the groups bring them and easily manage payments for the group."Today, group business is flooding into the independent hotel sector because they are looking for unique experiences beyond corporate chains," says Rafael Blanes Vice President of Sales. "Our customers are perfectly poised to capitalize on this huge opportunity to reach these groups and grow their business."Payment SolutionsCloudbeds continues to expand its partnerships with top payment processing companies including PayU, the leader in Latin America. Through Cloudbeds, properties are able to automate payments and create a frictionless experience for their guest. Payments, invoicing, email notifications and reporting are seamlessly integrated within Cloudbeds' hospitality management suite. Cloudbeds will continue to grow global and regional payment partnerships in 2019.

Take the Guesswork Out of Your Hotel Pricing Strategy Blog· 8 February 2019
Hoteliers and property managers are often looking for new ways to maximize revenue, but achieving peak earnings requires the right hotel pricing strategy to be implemented at the right time. In fact, the key to your success could be making room rate adjustments based on demand and customer segmentation in conjunction with other strategic changes. Let’s dive into other key factors that will help you take the guesswork out of your hotel pricing strategy.

November 2018 Product Update: Brooks Blog·28 November 2018
This month, Cloudbeds completed some handy updates and optimized workflow improvements, including a better calendar design for shared inventory, a fresh new “smart date” feature, and more. Check out all of our latest upgrades below.

Why Your Hotel Marketing Strategy Should include PR and How to Use it Effectively Blog·13 November 2018
With several different hotel properties vying for the same customer, it’s now crucial for hospitality owners and managers to use a variety of hotel marketing efforts and social media to get more visibility. Getting potential guests to choose your hotel over others takes a varied marketing strategy, and adding a public relations (PR) plan can strengthen your efforts.

October 2018 Product Update: Zephyr Blog·17 October 2018
Over the past few months, Cloudbeds has made it our mission to strengthen your account security in order to safeguard...

New Partnership Gives Cloudbeds' Properties A Secure Payment Option in Latin America

Cloudbeds ·13 September 2018
SAN DIEGO -- Cloudbeds and PayU recently partnered to offer a secure electronic payment processing solution to hospitality properties located in Latin America. Properties that activate this integration will be able to receive online payments from guests whether they pay with a local or international credit card.Thousands of properties will benefit from the highest security protocols and a competitive promotional rate from PayU for six months if they open an account with PayU before Dec. 12, 2018. This payment gateway is available now to properties located in Brazil, Mexico, and Peru, with Chile, Argentina, Panama, Colombia, and more countries coming online soon."This partnership with PayU provides state of the art security and payment automation to our properties and their guests," said Sebastien Leitner, Director of Global Partnerships at Cloudbeds. "It aligns nicely with our product and partnership strategy."Properties that use Cloudbeds' property management system will be able to process payments online directly from the Cloudbeds' interface without a physical point of sale device.In addition to Latin America, this technology will soon be available to properties located in India.About PayUPayU uses its history and experience in payment means to provide financial services in emerging markets. With operations in Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa, PayU is the main online payment services provider in 17 high-growth markets, offering a fast, simple, and efficient process for merchants and buyers in different channels (desktop, mobile devices, e-wallet, and physical retail). It currently operates more than 250 payment methods in more than 25 currencies, reaching nearly 2.3 billion potential consumers. PayU has more than 1,800 payment specialists who support more than 300,000 merchants and millions of consumers who make payments through the tool. The company is part of the online payments division of Naspers Ltd., which in Latin America has incorporated Pagosonline and DineroMail, and the Brazilian companies Bcash and Fcontrol, and is now one of the five leading companies of the sector in the region.

Hospitality Software Startup Cloudbeds Lands No. 75 on the 2018 Inc. 5000

Cloudbeds ·16 August 2018
SAN DIEGO -- Today Inc. magazine ranked Cloudbeds No. 75 on the 2018 Inc. 5000. This exclusive list ranks the USA's fastest-growing private companies. With a three-year sales growth of 4,241.5%, Cloudbeds is the top travel and hospitality company on the list. This achievement puts Cloudbeds in an elite group of past winners including companies such as Microsoft, Timberland, Vizio, Intuit, Chobani, Oracle, and Earlier this year, Inc. magazine also awarded Cloudbeds with their Best Workplaces accolade for the second year in a row.Cloudbeds' growth has been fueled by a shared love of travel and a commitment to improving the experience of traveling. Their unique, award-winning culture embraces remote work and encourages employees to travel and experience different cultures. Cloudbeds tripled their headcount over the past year following a simple, winning formula: hire the best people irrespective of geography and give them the opportunity to grow. With employees spanning 31 countries, Cloudbeds has raised over $21M in venture capital, completing a Series B financing round in June 2017 and two acquisitions in June 2014 and October 2017."Richard and I are beyond proud of our extraordinary team who has built this suite of tools and provides such a high level of customer support," said Adam Harris, CEO at Cloudbeds. "Our growth speaks to the exciting rise of the independent hotelier empowered by technology. We are fueling a new change of guard by emboldening one of the largest portfolios of properties in the long tail segment. With more than 700,000 beds using our systems, we are truly revolutionizing travel technology."From luxurious European farmsteads like Barono Vila to vibrant boutique properties like Casa Grandview in West Palm Beach, Cloudbeds' technology powers local hospitality businesses in more than 135 countries, helping them be more productive and profitable. These hospitality professionals use Cloudbeds' software to run their operations and create personal guest experiences every day.The top 500 companies, including Cloudbeds, will be featured in the September issue of Inc., available on newsstands today, August 15. The complete results of the 2018 Inc. 5000 can be found online at about Inc. and the Inc. 5000MethodologyThe 2018 Inc. 5000 is ranked according to percentage revenue growth when comparing 2014 and 2018. To qualify, companies must have been founded and generating revenue by March 31, 2014. They had to be U.S.-based, privately held, for profit, and independent--not subsidiaries or divisions of other companies--as of December 31, 2017. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2014 is $100,000; the minimum for 2017 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.'s September issue. They represent the top tier of the Inc. 5000, which can be found at Inc. MediaFounded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. is the only major brand dedicated exclusively to owners and managers of growing private companies, with the aim to deliver real solutions for today's innovative company builders. Inc. took home the National Magazine Award for General Excellence in both 2014 and 2012. The total monthly audience reach for the brand has been growing significantly, from 2,000,000 in 2010 to more than 18,000,000 today. For more information, visit Inc. 5000 is a list of the fastest-growing private companies in the nation. Started in 1982, this prestigious list has become the hallmark of entrepreneurial success. The Inc. 5000 Conference & Awards Ceremony is an annual event that celebrates the remarkable achievements of these companies. The event also offers informative workshops, celebrated keynote speakers, and evening functions. For more information on Inc. and the Inc. 5000 Conference, visit more information, contact:Inc. MediaDrew

Announcing Cloudbeds' Industry-Leading Integration with Airbnb Blog· 8 August 2018
Today we’re excited to officially announce a seamless new integration with Airbnb. This real-time connection between our property management suite and Airbnb opens the doors for hospitality professionals to connect to millions of guests in Airbnb’s global community.

Cloudbeds now integrates with Poster (beta) - A cloud Point of Sale system you'll love Blog·25 July 2018
Poster is an all-in-one cloud POS system software that combines solutions for front-office, inventory, finances, analytics, and CRM. You can set up and automate operations for your in-house hospitality restaurants in just 15 minutes.

Cloudbeds now integrates with Poster - A cloud Point of Sale system you'll love Blog·25 July 2018
Poster is an all-in-one cloud POS system software that combines solutions for front-office, inventory, finances, analytics, and CRM. You can set up and automate operations for your in-house hospitality restaurants in just 15 minutes.

Cloudbeds Instagram Contest: Where in the world is Cloudbeds Diego? Blog·15 June 2018
Meet Diego Flores: Regional Sales Manager, world traveler, digital nomad. Diego lives the life most modern-day employees dream of, working remotely while hopping from country to country on an almost weekly basis.

Revenue Management 101 - Part 4 Blog· 2 June 2018
Part 4 of the Revenue management 101 series will tie together the lessons from our past segments. Be sure to go back and catch up with parts 1-3 if you haven’t checked them out yet.

GDPR and Data Privacy Commitments - Cloudbeds has you covered Blog·30 May 2018
Now that the GDPR has gone into effect, we wanted to give you a final update on what Cloudbeds has done to safeguard your privacy as well as the privacy of your guests.

May 2018 Product Update: St. Bernardus Blog·18 May 2018
At Cloudbeds, our work is never finished. We’re constantly updating our software to better suit your business needs. Our latest product update promises more efficient management across the platform. Discover what we’ve done to simplify your workday.

Upcoming changes to Cloudbeds' Privacy Policy and Terms of Service Blog·17 May 2018
As you may have heard, new data protection laws are being enacted throughout the world (including the GDPR in Europe). The post Upcoming changes to Cloudbeds' Privacy Policy and Terms of Service appeared first on Cloudbeds.

Cloudbeds is now connected to Hotel Bonanza Blog· 2 May 2018
Cloudbeds is pleased to announce that we are now connected to Hotel Bonanza, a new OTA charging 0% commission. When you sign up with Hotel Bonanza, your property will receive worldwide visibility, with extended reach to travelers in Europe, Australia, and New Zealand.

Cloudbeds now integrates with Civitfun - an online check-in service that syncs with your PMS Blog·19 April 2018
In an effort to make the online check in process smooth and easy for both guests and property owners, Cloudbeds is now working with Civitfun. This new integration allows guests to check in to your property online via your website and automatically sends their information directly to your PMS, regardless of the channel they used to book their stay (directly through your site, via an OTA, or with a tour operator,…). This way, your guests can arrive at your property with the check-in process already completed.

Revenue Management 101 - Part 3 Blog·18 April 2018
In addition to establishing Dynamic Pricing, there are a few other non-pricing methods you can use to increase revenue and profits. One such method is setting stay restrictions and controls, which helps you maximize revenue potential through managing busy peak days and adjoining shoulder days.

Revenue Management 101 - Part 2 Blog·22 March 2018
In the first part of our series, we walked through a high-level overview of what revenue management means for hospitality professionals and why it is so important. Now, let’s jump into the first of five actionable steps that you can get started on today to maximize profit. The steps are listed in the order of importance, beginning with the one that will have the most significant impact on your projected revenue potential. In your daily practice, I recommend that you start with this step and proceed to the next as you become more comfortable with the routine.

Cloudbeds Announces Partnership with Lightspeed

Cloudbeds ·13 March 2018
With the integration between Lightspeed and Cloudbeds, hospitality professionals can easily verify a guest's occupancy status and room number and post restaurant charges to the guest's room directly from Lightspeed. The detailed information exchanged between Lightspeed and Cloudbeds permits hoteliers to save time and reduces clerical errors and manual tasks."We are thrilled to integrate with an industry leader like Lightspeed," said Sebastien Leitner, Director of Global Partnerships at Cloudbeds. "It is important for us to partner with innovative solutions providers that complement our value proposition. Together with Lightspeed, we enable an improved guest experience.""Our partnership with Cloudbeds gives our clients a direct connection to a property management suite designed to help hospitality businesses grow," said Julian Teixeira, Lightspeed's Vice President of Sales. "We are very impressed with the Cloudbeds product and team. Their solution is simple, intuitive and very easy to use."About LightspeedHeadquartered in Montreal, Canada, Lightspeed is the most powerful cloud-based point-of-sale solution for independent businesses, in-store and online. Nearly 50,000 retailers and restaurateurs, processing over US $15 billion in transactions annually use Lightspeed to grow and manage their business. Lightspeed can be found in more than 100 countries, powering favorite local businesses, where the community goes to shop and dine. Founded in 2005, Lightspeed has grown to nearly 600 employees, with global offices in Canada, USA, Europe, and Australia.For more information, please visit http://www.lightspeedhq.comFacebook:, Twitter: @LightspeedHQ and Instagram: @LightspeedHQ.About CloudbedsCloudbeds creates cloud-based hospitality software that simplifies the working lives of professional property owners, operators, and employees. Cloudbeds' award-winning software is trusted by tens of thousands of hotels, hostels, vacation rentals and groups in over 120 countries. With over 300 distribution integrations and over $3.5 billion in room sales, Cloudbeds connects to more marketplaces than any software in the hospitality industry. Founded in 2012, Cloudbeds has expanded to over 175 people with offices in San Diego, Sao Paulo, and Dublin.For more information, please visit or reach us at and on Twitter at @cloudbeds.

Top Revenue Management Expert Ira Vouk joins Cloudbeds

Cloudbeds ·15 February 2018
Cloudbeds, the leading provider of hospitality management software for independent properties (hotels, hostels, inns, bed and breakfasts, campgrounds, and vacation rentals), announced the addition of Ira Vouk, a recognized thought leader in revenue management, to lead Cloudbeds' pricing intelligence product.Ira will drive the strategy for Cloudbeds' newest product, PIE - a powerful and easy-to-use pricing intelligence engine built for independent owners and managers. With over a decade of revenue management practice, Ira brings a wealth of experience to Cloudbeds. Ira was recognized as a Top 5 Revenue Manager in 2013 by HSMAI and was most recently the Director of Revenue Management at Gaslamp Hotel Management. She co-founded @iRates and is set to release her book "Revenue Management made easy" next month."We are thrilled to have Ira join the Cloudbeds family. She is bringing her incredible knowledge of revenue management to our team," said Adam Harris, CEO of Cloudbeds. "At Cloudbeds, we are committed to pushing the boundaries of innovation and helping hospitality operators be more successful. Ira will help us continually enhance our pricing intelligence engine, a tool that will help our customers grow their revenue and bottom line.""I am delighted to join Cloudbeds during this period of rapid growth," said Ira. "I believe the company is perfectly poised to bring a much-needed revenue management solution to smaller independent operators. We will also be helping our customers understand the main concepts of dynamic pricing and cultivate their revenue management culture by providing educational content. Our goal is to assist them in becoming the leaders in their industry and achieve better financial results."Cloudbeds' pricing intelligence engine is currently in beta. To learn more, visit

Slumber Party Hostels Expands with the Help of Cloudbeds' Technology

Cloudbeds ·31 January 2018
Cloudbeds, a leading provider of hospitality management software for independent properties (hotels, hotels, inns, bed and breakfasts, campgrounds, vacation rentals, and more) today announced their partnership with Slumber Party Hostels as the hostel group opened their eighth property. Cloudbeds' all-in-one software includes an integrated property management system, channel manager, and booking engine.Earlier this year, Slumber Party and Bodega Hostels merged to become one of the largest hostel groups in Southeast Asia. Today, the Slumber Party Group uses Cloudbeds to power their entire 600-bed operation in five different cities."Cloudbeds, in my opinion, is the most comprehensive and well-rounded system that is out there on the market," said Edmund Lowman, Founder and CEO. "With each new location, we are able to train our staff easily and get up and running in no time."Slumber Party opened in 2012 after their founder Edmund was on vacation in Thailand. After analyzing the market, he realized there was a huge opportunity to bring a new hostel experience to Thailand. Fast forward six years, and the Slumber Party group now includes eight properties and more than 600 beds.Slumber Party offers unique travel experiences to hostel travelers throughout Asia. They live by the motto "Adventure hard, party harder." Their unique features start with their staff who help them cultivate a family atmosphere that strengthens the bond between their guests."Slumber Party offers some of the coolest hostel properties and experiences in the world," said Adam Harris, Co-founder and CEO of Cloudbeds, "We're excited they've trusted Cloudbeds to run their expanding operations, and we're honored to be a part of their growth."About CloudbedsCloudbeds creates cloud-based hospitality management software that simplifies the working lives of independent property owners, operators, and employees. Cloudbeds' award-winning software is trusted by thousands of hotels, hostels, and groups in over 120 countries. With over 300 distribution integrations, Cloudbeds connects to more marketplaces than any software in the hospitality industry. Cloudbeds has offices in San Diego, Sao Paulo, and Dublin. For more information, please visit Slumber Party HostelsSlumber Party Hostels is one of the leading providers of youth hospitality in Southeast Asia. With eight locations and hundreds of thousands of satisfied customers, Slumber Party looks to become the home of backpackers across the globe, while making a positive impact on the communities we call home. Come sleep with us and help us change the world one party at a time. For more information visit:

Hospitality Marketing Trends 2018 Blog·26 January 2018
As the hospitality industry continues to grow and independent properties gain even more traction, it’s key to look into the marketing trends that will define the year. Marketing is a powerful tool that has the ability to make or break a business, or even an entire destination. Take Iceland, for example, which did such a great job at marketing that they now have an overtourism problem. While Iceland might be the extreme example, it just goes to show the power of marketing. No matter your property size or marketing budget, there are a lot of things you can do to put your property in an opportunistic position.

2017 Hospitality Trends in Review Blog·19 December 2017
At the end of 2016, we predicted what trends would define 2017 for the hospitality industry. In some cases, we nailed it, while other trends never really took off. Let’s take a look back and review how our trend predictions impacted (or didn’t impact) the hospitality industry, especially for independent property owners and managers.

Southeast Asia's largest hostel chain chooses Cloudbeds to help power their growth

Cloudbeds · 7 December 2017
"The deployment process with Cloudbeds was the single smoothest technology implementation that we've experienced," said Steve Vaile, Chairman of Mad Monkey, "Cloudbeds' local account management team was incredibly professional and worked with us to develop and execute a seamless launch plan."Since the first Mad Monkey Hostel opened in Phnom Penh, Cambodia in June 2011, the family of hostels has expanded to include eight properties in three countries and they have ambitious plans for future expansion. They are hyper-focused on the guest experience, specifically tailoring adventure travel to a millennial customer base who wish to travel with purpose.Mad Monkey is committed to a socially responsible business model, and their mission is intertwined with giving back to their communities. They have provided clean water to 12,000 people in Cambodia and funded education for over 100 children from impoverished backgrounds in Phnom Penh, Cambodia's capital city."We are thrilled to partner with a hostel industry leader like Mad Monkey to help them achieve their ambitious growth goals and forward-thinking initiatives," said Adam Harris, CEO and Founder of Cloudbeds, "They're really helping define the future for hostels and hospitality.""Cloudbeds gives us better visibility across the business and facilitates operations to run more smoothly. Most importantly, Cloudbeds' open API allows us to continue to push technology boundaries and innovate to create the best guest experience," Steve Vaile of Mad Monkey Hostels.About CloudbedsCloudbeds creates cloud-based hospitality management software that simplifies the working lives of independent property owners, operators, and employees. Cloudbeds' award-winning software is trusted by thousands of hotels, hostels, and groups in over 120 countries. With over 300 distribution integrations, Cloudbeds connects to more marketplaces than any software in the hospitality industry. Cloudbeds has offices in San Diego, Sao Paulo, and Dublin. For more information, please visit Mad Monkey HostelsMad Monkey is one of Southeast Asia's leading hostel chains by number of beds. With hostels located in Thailand, Cambodia & The Philippines, Mad Monkey has been growing at a combined annual growth rate of 45% by building a responsible business focused on providing the very best social travel experience for their customers. For more information, please visit

Cloudbeds Selected For Agoda's Innovative Supplier Partner Program

Cloudbeds ·30 November 2017
Cloudbeds, the leading provider of hospitality management software for independent properties (hotels, hostels, inns, bed and breakfasts, campgrounds, vacation rentals, and more), has been recognized by Agoda as an Innovative Supplier Partner. By becoming one of the very few companies recognized as an Innovative Supplier Partner, Agoda recognizes Cloudbeds' ability to meet and exceed their strict requirements as a trusted supplier and affirms the status of their channel manager, myallocator, as a crucial partner for both Agoda and their connected properties around the world."Myallocator is a reliable, flexible and user-friendly channel manager tool that helps thousands of hotels, hostels, guest houses and vacation rentals optimize their distribution every day. By acknowledging Cloudbeds as one of our Innovative Supplier Partners, we ensure the most reliable and seamless experience to our accommodation partners so they make the most of Agoda's powerful distribution tools and increase their visibility in our fast-paced competitive environment," Mr. Errol Cooke, Vice-President Global Partner Services at Agoda.Agoda is one of the fastest-growing travel portals with a network of over one million accommodation properties including apartments, villas, homes, and hotels backed by over 15 million real traveler reviews. They are focused on the Asian market and also cover more than 37,000 cities worldwide.The new relationship between Cloudbeds and Agoda will benefit both parties as the small to medium-sized independent property and group market continues to grow."The Cloudbeds team is excited to receive Agoda's Innovative Supplier Partner designation. We've always been committed to giving independent properties the cutting edge tools they need to succeed" said Adam Harris, CEO and Founder of Cloudbeds, "We look forward to working with Agoda to help our clients grow their global bookings."About AgodaAgoda, part of Nasdaq-listed Priceline Group (NASDAQ:PCLN), is one of the world's fastest-growing online accommodation booking platforms. Established in 2005 as a start-up, Agoda expanded quickly in Asia and was soon acquired in 2007 by the world's largest seller of rooms online - the Priceline Group. Agoda offers hundreds of thousands of accommodation options around the globe with service and support in over 40 languages. Operations are based in Singapore, Bangkok, Kuala Lumpur, Tokyo, Sydney, Hong Kong, and Budapest, and an additional presence can be found in major cities across Africa, the Middle East, Europe, and the Americas.


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