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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Waldorf Astoria Edinburgh - The Caledonian Introduces New Concierge Service in Response to Traveller's Requests

Hilton ·22 February 2019
EDINBURGH, Scotland - In response to consumer demand, Waldorf Astoria Edinburgh - The Caledonian has announced a new concierge offering called 'Book Master,' which is now available for guests at the iconic Edinburgh hotel.Whether it is recommending celebrated Edinburgh novel The Strange Case of Dr. Jekyll and Mr. Hyde or sharing exclusive lists of hidden gem bookshops, the Waldorf Astoria Edinburgh Book Masters will have a story to tell. The concierge team will be on hand to recommend local tales personalised to each guest's interests, provide recommendations for the best book shops in the area and will arrange for any book to be placed on guests' bedsides each day upon request.A recent global study of luxury travellers conducted by Hilton1 highlighted a surprising reliance on concierges, with nearly one-third of leisure travellers stating that they plan little to none of their trip prior to their arrival. An additional 47 percent reported they intentionally leave some details of their trip unplanned until they arrive at their hotel. In response to guests and their travel aspirations, a survey of 2,000 luxury consumers2 found that nearly one in five travellers (19 percent) wanted to experience the services of a 'Book Master' concierge when they travelled.Personal Concierges work to create flawless experiences by tailoring guests' stays to their exact specifications - which now includes the ability to call upon the Book Master in order to find the perfect read."For today's luxury travellers, providing personalised and tailored services is key to delivering truly unforgettable experiences. We are delighted to trial these new service offerings in response to widespread consumer demand," said Dino Michael, global head, Waldorf Astoria Hotels & Resorts.To try out the latest concierge services, and for more information about Waldorf Astoria, visit waldorfastoria.com.1Hilton partnered with a third-party research firm, Survata, to survey nearly 1,500 luxury consumers over the age of 25 in eight countries.2Waldorf Astoria partnered with third party research firm One Poll to survey 2,000 luxury consumers over the age of 22 in the UKAbout Live UnforgettableEarlier this year, Waldorf Astoria announced the debut of the 'Live Unforgettable' campaign - a bold repositioning of the brand to highlight Waldorf Astoria's unique experience and deepen connections with today's luxury travellers. Backed by extensive consumer insights, the campaign pairs the brand's legacy with an unexpected, playful take on True Waldorf Service.

Waldorf Astoria Dubai Palm Jumeirah Launches New Jet Lag Guru Concierge Service in the Middle East

Hilton ·21 February 2019
UNITED ARAB EMIRATES - Following the recent launch of Waldorf Astoria Hotels & Resorts' new Live Unforgettable concierge offerings, Waldorf Astoria Dubai Palm Jumeirah is bringing the campaign to life in the Middle East with the introduction of a Jet Lag Guru. Unique to this property, the complimentary service will provide guests with advice on how to combat jet lag and help arrange tailored experiences including a relaxing Neom Tranquillity Bath on arrival and a special Jet Lag Menu at Vietnamese restaurant LAO. Renowned for anticipating travellers' every need with its 'True Waldorf Service,' Hilton 's iconic luxury brand makes strides to elevate and personalise the 'Live Unforgettable' campaign even further.A recent global study of luxury travellers conducted by Hilton1 highlights a surprising reliance on concierges, with nearly one-third of leisure travellers reporting that they plan little to none of their trip prior to their arrival, and an additional 47 percent reporting they intentionally leave some details of their trip unplanned until they arrive at their hotel. In response to guests and their travel aspirations, a survey of 2,000 luxury consumers2 found that more than one-third of travellers (36 percent) wanted to experience a 'Jet Lag Guru' when they travelled."As luxury travel continues to evolve alongside a growing desire for bespoke experiences, it's key for the luxury sector to keep up with the rising demands and expectations from global travellers. With the launch of new Jet Lag Guru, we're taking our True Waldorf Service to the next level, to ensure guests' needs are catered to from the moment they step on property to guarantee a truly unforgettable experience," said David Wilson, general manager, Waldorf Astoria Dubai Palm Jumeirah.Jet Lag GuruLocated on the iconic Palm Jumeirah, Waldorf Astoria Dubai Palm Jumeirah offers a haven within the vibrant city of Dubai and creates a sense of calm that allows guests to visiting Dubai to disconnect and recharge. Travellers exhausted from long journeys and time zone differences can now book a complimentary personal consultation with an on-property Jet Lag Guru who will advise guests on how to recover from a long-haul travel and make the most of their stay through wellness and fitness initiatives.From setting the perfect room temperature for optimal sleep, talking through the pillow menu at check-in, suggesting healthy in-room dining options and arranging an unpacking service by the hotel team, the Jet Lag Guru is there to ensure guests breeze into holiday mode from moment they arrive. See below for the Jet Lag Guru experiences available at Waldorf Astoria Dubai Palm Jumeirah:Wellness:Before guests step into their suite, the Jet Lag Guru will spray a calming Neom room mist to create an instant feeling of calm and relaxation upon arrival. Travellers wishing to prolong the therapeutic benefits of aromatherapy can also opt to purchase an in-room Neom Diffuser to use throughout their stay, or a Neom Wellbeing Kit to help continue their Waldorf Astoria Spa journey at home.Available to pre-book through the Jet Lag Guru, a private in-room Neom Tranquility Bath can be drawn ahead of guests' arrival to ease away any post-travel stiffness and help create a relaxed state of mind to encourage a deep night's sleep. Taking place in the comfort of Waldorf Astoria's stylish marble bathrooms, the Neom Tranquility Bath features a blend of 19 pure essential oils, including English lavender, sweet basil and jasmine, all known for their relaxing qualities. For guests who wish to extend their spa experience during their stay, the Jet Lag Guru can also recommend additional treatments available at the award-winning Waldorf Astoria Spa including Neom's De-stress and Energy treatments, to help shift any lingering signs of jet lag.The Jet lag Guru can also arrange a complimentary Tea Journey at the spa to discover the spa's luxury facilities. Combining a sense of opulence with warm golden hues, guests begin with a guided walk through the spa, where they can discover the Himalayan salt stone sauna, aromatic steam room, and herbal sauna and experience showers. During the guided tour, guests can enjoy a signature chilled ice tea to reinvigorate the body.Fitness:The Jet Lag Guru can book a specialised fitness class at Waldorf Astoria's sun-lit gym to help overcome fatigue and re-energise the body. Specialized personal trainers are at hand to guide travellers through a tailored routine that begins with a 20-30 minute brisk walk in the Dubai sun, to breath in fresh air and soak up some Vitamin D, which is directly linked to improved sleep quality. Once warmed up, guests are then guided through a workout using lightweights, followed by gentle yoga stretches and breathing exercises to loosen limbs and improve blood flow. Guests are then handed an in-room stretch sheet that utilizes their room furniture to keep up the routine during their stay, along with a running map for those looking to exercise and take in the spectacular grounds and iconic location of the Palm Jumeirah.Food and Beverages:Waldorf Astoria's Vietnamese restaurant, LAO, has created a special Jet Lag menu with dishes that are designed to ease the side effects of flying across time zones. As Vietnamese cuisine is known for healthy and nutritious qualities, this menu provides a lightweight yet fulfilling meal post-travel to help aid smooth digestion and ensure a restful night's sleep.To try out the latest concierge services, and for more information about Waldorf Astoria, visit waldorfastoria.com.1Hilton partnered with a third-party research firm, Survata, to survey nearly 1,500 luxury consumers over the age of 25 in eight countries.2Waldorf Astoria partnered with third party research firm One Poll to survey 2,000 luxury consumers over the age of 22 in the UKAbout Live UnforgettableEarlier this year, Waldorf Astoria announced the debut of the 'Live Unforgettable' campaign - a bold repositioning of the brand to highlight Waldorf Astoria's unique experience and deepen connections with today's luxury travellers. Backed by extensive consumer insights, the campaign pairs the brand's legacy with an unexpected, playful take on True Waldorf Service.

DoubleTree by Hilton Focuses on Asia Pacific in Expansive Global Development

Hilton ·20 February 2019
SINGAPORE and MCLEAN, Va. - Sustaining its tremendous growth into 2019, DoubleTree by Hilton will expand its footprint around the world, with nearly half of its 200 planned hotels located in the Asia Pacific region. Fourteen new DoubleTree by Hilton properties are slated to open this year across China, Thailand, Indonesia, Australia, Sri Lanka and New Zealand, adding to the close to 560 existing DoubleTree by Hilton properties currently in its global portfolio that spans across 45 countries.To accommodate the region's thriving economic centers and growing tourism industries, DoubleTree by Hilton looks to provide an upscale solution to those in or traveling to the region with innovative, comfortable hotels and its signature, warm DoubleTree Cookie welcome."As DoubleTree by Hilton celebrates its 50th anniversary in 2019, we are eager to continue providing guests in the Asia Pacific region and around the world with our outstanding DoubleTree hospitality," said Shawn McAteer, senior vice president and global head, DoubleTree by Hilton. "By opening hotels such as DoubleTree by Hilton Weerawila Rajawarna Resort, our first property in Sri Lanka, our brand continues to maintain its commitment to innovation and the gold standard for hospitality for guests around the world."From exploring the vibrant cultural hub of Perth, Australia at DoubleTree by Hilton Perth - Northbridge, to experiencing the eclectic metropolis of Surabaya, Indonesia at DoubleTree by Hilton Surabaya, each DoubleTree property will provide both leisure and business travelers access to key cultural and business centers across the Asia Pacific."Hilton is leading the hotel construction pipeline in China, with DoubleTree by Hilton being our second fastest-growing brand in the region with more than 100 planned projects and an aggregate of close to 27,000 rooms," said Sean Wooden, vice president of brand management, Asia Pacific, Hilton. "While we reached a tremendous milestone of 50 DoubleTree by Hilton properties in Asia Pacific in 2018, we look forward to continuing our upward trajectory of growth with 14 DoubleTree by Hilton properties opening this year. These properties further our mission to be the most hospitable company in the world as we demonstrate our commitment by being where our guests want to travel across the region."Hilton has become woven into the fabric of communities all over the globe and in the company's 100th year, global growth continues with the expansion of DoubleTree by Hilton across the Asia Pacific, opening the following hotels in 2019:AustraliaDoubleTree by Hilton Perth - Northbridge: Launched in the heart of Perth in January 2019, this hotel is the first DoubleTree by Hilton in Western Australia and the first new-build DoubleTree by Hilton property in the country. The hotel is located in Perth's cultural district and is a short walk from the city center, Yagan Square and the Perth Arena entertainment venue.ChinaDoubleTree by Hilton Shanwei: Located a short walk from the vibrant Jingting Bay beach and a 15-minute drive from the city center, DoubleTree by Hilton Shanwei will provide guests an ideal balance between vibrant street life and outdoor serenity. The seafront hotel is the first Hilton and only international hotel in Shanwei.DoubleTree by Hilton Yangzhou: DoubleTree by Hilton Yangzhou will boast astounding views of the Yangzhou skyline from stylish guest rooms, provide close access to local shopping and offer an array of on-property dining outlets.DoubleTree by Hilton Suzhou Wujiang: Overlooking the Jinghang Canal, this newly-constructed hotel will open as the only international hotel in Suzhou Wujiang's business development zone, providing access to key economic centers.DoubleTree by Hilton Foshan - Nanhai: Located in central Nanhai District, DoubleTree by Hilton Foshan will boast a modern interior design, special art lighting systems and host the largest ballroom in its market.DoubleTree by Hilton Quzhou: Debuting as the first Hilton-branded property in Quzhou located within the administration center and new Central Business District of the city. Quzhou, with its 1,800-year history, is both a popular tourist destination with plenty of natural resources and cultural attractions as well as an industrial hotbed.DoubleTree by Hilton Shenzhen Nanshan Residence: Located near Qianhai Free Trade Zone and High Tech Park, the property will be the very first DoubleTree by Hilton Residence in China, catering to the needs of our long-stay guests. The hotel offers direct access to Shenzhen's new Central Business District and is just a two-minute walk to the famous Holland Flower town, a popular tourist attractions in Shenzhen.DoubleTree by Hilton Shanghai Jing An: DoubleTree by Hilton Shanghai Jing An will be an excellent addition to Hilton's portfolio within the strategically important city of downtown Shanghai. The hotel is located in downtown Shanghai, which sees a strong and mature demand for both business and leisure hotel accommodation.IndonesiaDoubleTree by Hilton Surabaya: Located in Surabaya's city center on historic Jalan Tunjungan Road, DoubleTree by Hilton Surabaya will provide the ideal stay for business travelers and conventions, as it will boast the city's largest ballroom, a large exhibition floor, 16 meeting rooms and a 360-degree rooftop meeting room.MalaysiaDoubleTree by Hilton Putrajaya Lakeside: a conversion hotel, DoubleTree by Hilton Putrajaya Lakeside will be Hilton's first hotel in Putrajaya, Malaysia's administrative capital, when it opens.New ZealandDoubleTree by Hilton Napier Hotel & Suites: Situated in the coastal city of Napier, DoubleTree by Hilton Napier Hotel & Suites will offer a modern Art Deco-inspired stay near wineries, shopping, the city center and the waterfront.Sri LankaDoubleTree by Hilton Weerawila Rajawarna Resort: As the first Hilton property in Weerawila, this contemporary resort will be near three of the top 10 most visited Wildlife National Park and Sanctuaries in the Sri Lanka.ThailandDoubleTree by Hilton Phuket Banthai Resort: Guests will step into tranquility when checking in to this resort, the first DoubleTree by Hilton property in Phuket, located in the heart of Patong and directly opposite the white sandy beach and turquoise waters of the Andaman Sea.DoubleTree by Hilton Bangkok Ploenchit: Conveniently located in the heart of vibrant Bangkok, DoubleTree by Hilton Bangkok Ploenchit features panoramic views over the city from its 251 guest rooms, including four stylish suites.

Employees Rank Hilton the Best Place to Work in the U.S.

Hilton ·15 February 2019
MCLEAN, Va. - Hilton (NYSE: HLT) has been recognized for its exceptional workplace culture, earning the highest honor on the 2019 Fortune Best Companies to Work For in the U.S. list. In its fourth consecutive year on the list, Hilton has become the first hospitality company in history to achieve the #1 ranking, capping a meteoric rise from #33 in 2018."We are in a people business - a business that relies upon the talent and passion of our team to deliver incredible experiences to our guests," said Christopher J. Nassetta, president & CEO of Hilton. "We do this through our relentless focus on creating an exceptional workplace culture for all, and we are grateful for this meaningful recognition during our milestone 100th year."Hilton takes great pride in creating programs that support its U.S. hotel and corporate Team Members to meet their unique professional and personal career aspirations. In the last two years alone, Hilton has launched new Team Member benefits like industry-leading parental leave and adoption assistance, boosted Team Member travel perks, invested heavily in corporate and hotel back-of-house spaces, introduced more comfortable and performance-driven wardrobes, and doubled-down on continuing education and career development programs."Our #1 ranking affirms the work we are doing together to provide our Team Members with meaningful roles that allow them to grow their careers," said Matthew W. Schuyler, chief human resources officer for Hilton. "We are truly honored to be recognized as the best company to work for and will preserve our unwavering commitment to providing all of our Team Members with a place where they can come to work, stay and thrive."

Hilton Opens 200+ New Work-From-Home Reservation Sales Positions

Hilton ·13 February 2019
MCLEAN, Va. - Hilton has announced the creation of more than 200 new full-time work-from-home reservation sales positions, offering flexible work opportunities across the United States. As part of the Hilton reservations and customer-care team, the new reservation sales specialists will extend Hilton's award-winning hospitality for guests with travel or reservation-related questions."At Hilton, we strive to provide a great place to work for all, and providing career flexibility is one of the many ways we help empower team members," said Rajiv Vellodi, VP Hilton reservations and customer care. "Our goal is to be the most hospitable company in the world, and this starts with how we treat our team. These positions are ideal for those who are looking to develop a rewarding career from their own home."Hilton's world-class reservation and service team secures reservations, provides personalized solutions for guests' unique travel needs and seeks resolutions. Career growth opportunities exist to move across departments and into management and training positions. Full-time positions include a 40-hour work week, including weekends.The roles are ideal for those who are prone to geographic moves, such as military spouses, retirees and college students:Frances Brown is an assistant coach on Hilton's VIP Housing Desk, military spouse and mom to five children: "Finding and maintaining employment that will allow you the flexibility to take an unexpected leave of absence or be able to pick up and move with you is a constant challenge. It's hard to find fulfilling work that is also flexible, but I've had constant support from Hilton since I started."Jasper Rey, a reservations sales specialist with Hilton, said working from home and not having a commute reduces his overall stress levels and allows him to care for his dog that has special needs: "The ability to control the atmosphere of my work environment is huge, especially in this customer-centric role that requires excellent listening skills and attention to detail. I'm able to maintain a quiet, distraction-free space, which allows me to focus and be a better asset for our guests and for the company in general."Suzan Philpott, also a reservations sales specialist with Hilton, said she loves not having to think about what to wear to the office, being able to take advantage of Hilton's travel benefits and the virtual training opportunities: "We are not just order takers, we are dream makers! We get to help folks book their vacations and their business trips by helping them find just the right property to fit their needs."Hilton was recently ranked as the #2 World's Best Workplace, and reservations sales specialists receive many of Hilton's industry-leading benefits and programs, including team member travel discounts, generous paid time off, 401K and access to professional development through paid training and Hilton University. Additionally, Hilton recently placed #24 on FlexJobs' list of Top 100 Companies with Remote Jobs in 2019.To learn more about working at Hilton and its remote reservation sales specialist openings, visit our career site here. For a behind-the-scenes look and to meet our Team Members, follow us at Hilton Careers on Instagram, Snapchat and Facebook. Visit us on Glassdoor for our Team Members' perspective on working for Hilton.

The Rise of the Jet-Setting Pup: Top Tips for Traveling with Your Four-Legged Friend

Hilton ·13 February 2019
This month, thousands of dogs and their handlers descended upon Madison Square Garden for the 143rd Annual Westminster Kennel Club Dog Show - the Oscars of the dog world.Show dogs from across the U.S. lucky enough to score an invite traveled to New York City by plane, train and automobile, with some even getting shuttled by private jets and personal chauffeurs.While not all dogs can be as well-traveled as these worldly pooches who routinely train and travel to compete in the run-up to the show, every dog can journey beyond home in style by adopting some tips the Westminster pros surely follow. An incentive for their owners: traveling with dogs is easier than ever as hotels, restaurants and bars increasingly welcome canines. And for the 87% of owners who worry about their pets when traveling, bringing their furry companions along can offer peace of mind.So, consider the tips below and then click here for vacation inspiration that includes a variety of Hilton properties with paw-sitively perfect pet amenities and activities nearby, such as in-room pet messages, GPS-enabled dog-walking services, pet-friendly restaurants, and doggy turndown services.Tips for Traveling with DogsDo Your Hotel Homework - Check the Rules: Before setting out on your adventure, search for the best pet-friendly accommodations you can find. Check hotel websites directly and look for a section on hotel policies, which is often where pet information appears, such as any weight restrictions, cleaning fees, or deposits. When making your reservation, be sure to alert the hotel that you'll have a dog and let them know when you'll arrive so housekeeping is aware. Need a short-cut for your search? Try one of Hilton's pet-friendly brands such as Home2 Suites by Hilton or Canopy by Hilton for a fast find.Amenities Matter: One thing that can make your trip more carefree and free up space in your suitcase are dog-appropriate amenities at your hotel. The hotel may offer pet essentials like dog beds and food and water bowls that you can use during your stay, and may even offer dog-walking and pet-sitting services to use while you're away from the hotel. For example, Canopy by Hilton has a "Paws in the Neighborhood" program that caters to guests and their pup. Each room comes complete with a dog bed, placemat, "Woof!" door hanger, and Planet Dog food and water bowls. Each floor of the hotel also has a filtered spring water station, so guests and pups can stay hydrated after those walks or runs.Make it Fun for You and Your Pet: Whether traveling for leisure or business, carve out some time for your pet just as you would at home. Some pet-friendly hotels may have special pet events and programs, so check with the concierge or front desk. Also search for dog-friendly bars and restaurants with outdoor seating if the weather permits, or a dog-friendly beach or lake nearby. Fitness buffs can map out a nearby nature trail for a run or ask if there's a dog park or other suitable area for a game of fetch.Keep Them Safe and Comfortable: Your dog's comfort and safety should be the top priority when traveling. Pack their favorite toy from home and consider bringing their crate if you're driving and space allows. The familiar scent of home on a toy or blanket and the confined space of a crate can provide your dog with a sense of security in an unfamiliar place.

The World's First 'Vegan Suite' Welcomes Guests at Hilton London Bankside

Hilton · 7 February 2019
London, England - Following guest feedback, a vegan suite is now available for reservation at the design-led Hilton London Bankside. The suite, created in partnership with multi-sensory design experts Bompas & Parr and given the thumbs up by The Vegan Society, offers a vegan experience throughout, from a plant-based check-in desk and keycard to vegan-friendly beddingand eco-cotton carpet.Responding to evolving values, the whole suite has undergone a complete refurbishment. Reimagining the aesthetic associated with a contemporary vegan lifestyle, everything from the pillow options and toiletries to the in-room menu andminibar offerings have been redesigned to create a boutique, luxurious and welcoming experience for ethically-conscious travellers.The vegan experience welcomes guests from the moment they step foot into the hotel and are greeted with a specially designed plant-based check-in desk, botanical artwork, keycards and seating made of Pinatex - a vegan-friendly leather made from the pineapple's cellulose fibers. Heading up to the brand-new suite, guests will experience a range of features that embrace a plant-based lifestyle with all aspects thoughtfully designed including:BeddingThe suite features a Pinatex leather headboard hand-embroidered by local embroidery artist Emily Potter. Pillow options include anti-bacterial, non-allergenic and environmentally sourced material to replace feather down.Flooring and Eco-Cotton CarpetingGuests can enjoy a stylish, solid stone-grey flooring with distressed finish made with 100% renewable and sustainable Moso Bamboo. The suite also includes responsibly sourced organic cotton carpets for guests to sink their feet into, offering a soft and eco-friendly alternative.SeatingDesk chair and poufs that feature in the suite have been stylishly created using Pinatex leather, with scattered Pinatex cushions to keep a chic feel to the space. Vegan MinibarThe minibar offers a variety of locally-sourced, vegan treats including Graze protein powder, Naked fruit and nut snacks and Deliciously Ella energy balls in different flavours.In-room MenuThe culinary team at Hilton London Bankside has redesigned the in-room menu, which now includes various vegan breakfast options such as fruit juices, muesli, grilled Portobello mushroom, avocado and scrambled Quorn and quinoa. Vegan lunch and dinner offerings include cucumber salad, cauliflower steak and five-bean dhal.ToiletriesThe suite provides PRIJA ginseng, earthly hotel toiletries such as shampoo and conditioner and essentials such as a shower cap, vanity and nail kit (made with recycled packaging).StationeryThe suite's desk comes kitted out with stationery from notepads, pens and pencils which are all vegan-friendly with no animal traces in the paper or ink.Cleaning productsThe hotel's housekeeping trolleys have been refreshed with eco-friendly products including Method's range of nature inspired, non-toxic and non-animal-tested cleaning products, with all linen being washed with environmentally friendly detergent.

Hilton Joins Prestigious MAKERS Organization, Strengthening Commitment to Women

Hilton · 7 February 2019
This week, Hilton joins some of the biggest names from across industries at the MAKERS Conference in California. Hilton is the only hospitality company to join the prestigious organization. Laura Fuentes, senior vice president of talent, rewards and HR consulting, is a MAKERS board member and shares more about Hilton's commitment to women.Q: Hilton shared some exciting news during the MAKERS Conference. Can you tell us about it?Laura: We pledge to make Hilton a great place to work where all women thrive - from our housekeepers to our executives - by investing in every stage of their experience with us, including high school completion assistance, ivy league leadership courses, best-in-class programs for parents, fully paid sabbatical programs and setting a bold strategy to achieve gender parity at our leadership levels.Q: Why is this pledge important to Hilton?Laura: It's critical for us to empower women around the world and continue to make Hilton a place where all women can thrive and meet their potential, regardless of their roles. As a business of people serving people, we truly believe that our success is dependent upon Team Members bringing their full, authentic selves to work every day, so they can deliver exceptional experiences for our guests.Q: How do you empower women at Hilton?Laura: That's a great question, and a big one, as we're a complex workforce of more than 400,000 Team Members in 113 countries and territories around the world, representing more than 170 nationalities. We have many overarching programs designed to help the individual career paths, aspirations and needs of the men and women in our organization, regardless of background or role. We know that our various populations, from our on-property team members to those in our corporate offices, may have different personal and professional needs. We listen carefully to team member feedback and develop programs based on these unique needs.Q: Can you elaborate on some of the programs that impact women at Hilton?Laura: Absolutely. One example is our parental benefits. We deliberately didn't design our maternity and adoption assistance programs for corporate or executive only. This means that we are providing the same best-in-class maternity and parental leave, as well as adoption assistance, to our hourly and corporate populations.We look for ways to incorporate flexibility, and we've achieved this for our hourly team members by providing 10 day advanced scheduling. Our team members can plan their lives and book appointments much easier.We also offer GED assistance to help hourly Team Members in the U.S. earn their high school equivalency through free one-on-one advising and test preparation support. Hilton also covers the cost of taking GED tests.Another popular resource for our corporate offices are Women's Team Member Resource Groups. Global chapters provide a safe space for women to meet and network and host leadership panels, conversations and foster mentoring relationships.Q: Are you doing anything specifically at the leadership and development level? Laura: In addition to leadership development and ensuring equal representation in our current and emerging leader programs, we support women at every milestone throughout their careers to build a pipeline of future leaders. All of our executive committee members, including our CEO, regularly mentor emerging women leaders who are diverse in functional areas, geographic locations and expertise on a regular basis.Q: Thanks for your time Laura. Enjoy the conference!Laura: Thank you! I'm excited to attend the conference--my first since joining the MAKERS Board. We're also thrilled to have four MAKERS Awardees from our Hilton team: Jon Munoz, Patricia Page Champion and Sharon Apricena for their work advancing efforts with our Team Members and Kellyn Smith Kenny for her focus on women in external storytelling and marketing. We're looking forward to connecting with industry leaders and continuing to make Hilton a great place to work for all women.For more about Hilton's commitment to empowering women, take a look at Hilton's Diversity & Inclusion Brochure.Learn more about what MAKERS Conference by visiting MAKERS.com and join the conversation on social media using @MAKERSConference.

2019 Hospitality Trends to Watch: Four Hilton Leaders Take a Look Back, and Forward

Hilton · 6 February 2019
Welcome to 2019 in hospitality.Here, four Hilton officials who are experts in their respective fields of hospitality give a nod to what pleased them most last year and look ahead for 2019. And since travel and fantasy make a good pairing, these trend spotters even dream a bit about what they'd most like to see if the sky were the limit.Sit down at the (virtual) roundtable with our fitness guru Melissa Walker, who is Senior Director of Global Wellness at Hilton; culinary expert Jonathan Wilson, the Vice President, Customer Experience & Innovation, Food & Beverage, Wellness for Hilton; tech guru Josh Weiss, a Vice President of Brand and Guest Technology at Hilton; and meetings and events specialist Frank Passanante, the Senior Vice President for Hilton Worldwide Sales - Americas.Q: In your area of focus, what surprised or pleased you most about hospitality trends in 2018?Melissa Walker, wellness: I was most pleased to see that there's a recognition that well-being should be inclusive and that there should be authentic ways to share it in all settings. At Hilton, I think this was most apparent when our Five Feet to Fitness in-room wellness concept was installed at select hotels under various Hilton brands, such as Hilton Hotels and Resorts, Hilton Garden Inn, Homewood Suites, Embassy Suites and DoubleTree properties.Jonathan Wilson, food and beverage: What pleased me most was the genuine and credible effort that chefs, restaurants, and hotels made in terms of responsibility -not only typical sustainability but also being much more conscious about supporting all things local, addressing waste and being creative about providing the kind of experiences guests care about.Josh Weiss, innovation and tech: I was pleased to see the continued evolution of us listening to the underlying needs of our guests and hotel owners, and then interpreting and applying that appropriately to hospitality to provide even better service. At Hilton, we're working hard to understand the underlying experience our guests want, and developing the in-room experience in ways that bring it to life in a scalable, secure, relevant way, such as through our evolving Connected Room technology.Frank Passanante, meetings and events: 2018 highlighted a growing desire to incorporate sustainability and social impact initiatives into meetings and events around the world. From our pledge to double our social impact projects and reduce our environmental impact by one third by 2030, to our elimination of all plastic straws from our hotels by summer 2019, attendees have requested and hotels have delivered. Meetings and events are no longer just a place to exchange business cards and do business deals; attendees are looking to develop a greater connection with other attendees and the communities that they affect.Q: What can we expect in 2019 for your respective areas of focus in the hospitality industry?Melissa Walker, wellness: In 2019, I expect that integrating end-to-end wellness for our guests will create a total 360-degree wellness travel experience that ensures they simply feel better on the road. This means that in addition to spas and fitness center space, we'll see more aspects of the travel experience focus increasingly on wellness, including meetings and events, food and beverage, sleep, family fitness, outdoor and digital fitness, mindfulness and relaxation, and even healthy design principles.Jonathan Wilson, food and beverage: As the popularity of pop-up concepts grows and gains presence more broadly, we may see very specialized, localized pop-up offerings that "spice up" room service. We'll also likely see a greater selection of incredibly stylized and authentic alcohol-free crafted beverages served in vibrant bar and lounge settings. In addition, as part of the hotel lobby experience, I expect to see Culinary Counters curated with special guest chefs creating live, sharable plated offerings in ways that show off and test new ideas, concepts and partners all at once.Josh Weiss, innovation and tech: At Hilton, we'll continue to see the thoughtful integration of outstanding technology and the best human service from our Team Members. This will include new types of tools and insights that help Team Members and hotel leaders take great care of guests, anticipate their needs, and drive guest loyalty.Frank Passanante, meetings and events: Long gone are the days where meetings and events attendees are satisfied with a one-size-fits-all meeting experience. Attendees crave unique, rewarding and impactful experiences. To this end, we foresee health & wellness, sustainability and space & design as the key trends that will shape the business in 2019.Q: Imagine the sky is the limit - what would your dream travel development be for 2019?Melissa Walker, wellness: To create an innovative, tech-driven wellness ecosystem on the Hilton Honors app that provides wellness opportunities and information to our guests on a property-by-property basis. Upon check-in, this wellness portal would highlight all the well-being options available to guests, such as property-specific spa appointment availability, walking/running routes, and in-room recreation.Jonathan Wilson, food and beverage: My dream would be to build such meaningful relationships with guests and visitors from our communities that our restaurant chefs would know their preferences and could create the perfect, individualized meal for each person - without the guest having to look at or be limited by a menu.Josh Weiss, innovation and tech: I'd love a hotel room that totally transforms based on what the guest wants to do at a particular time. Lighting, window coverings, sound and white noise, video displays and even scent and water temperature and intensity could change over the course of a day and night to help guests adjust their circadian rhythms, especially after they've crossed time zones.Q: What are you most excited for in 2019?Frank Passanante, meetings and events: As 2018 has ended, and we are now in 2019 -- Hilton's 100th year -- I am proud to see how far we have come and excited to see how far we go in the Meetings & Events space in the next 100 years, continuing to grow the more than 1 million meetings each year at Hilton.

Hilton Named to 2019 List of Best Workplaces in Retail and Hospitality in Canada

Hilton · 6 February 2019
MCLEAN, Va - today has been honoured as an outstanding workplace in Canada, with recognition on the 2019 list of Best Workplaces in Retail and Hospitality. This marks the first year Hilton received recognition on this prestigious list."From Saint John to Quebec to Toronto, our Canadian Team Members are critical to delivering on our mission to be the world's most hospitable company, and we are committed to showing them that same level of hospitality," said Danny Hughes, executive vice president and president, Americas, Hilton. "Achieving this recognition shows that we are providing these Team Members with the benefits, programs and workplace culture they need to thrive both personally and professionally."Hilton Team Members are able to prosper thanks to a variety of industry-leading benefits, including Thrive Sabbatical and discounted stays at Hilton properties around the world. Team Members are encouraged to participate in global career development opportunities, training and volunteer programs that support Hilton's corporate responsibility mission, Travel with Purpose.The back-of-house areas where Hilton Team Members work and relax offer redesigned Team Member restaurants, Wi-Fi access and energizing music. Additionally, Hilton partnered with Under Armour to create innovative attire for Team Members working in physically demanding jobs.Hilton received this honour after a thorough and independent analysis conducted by Great Place to Work. The list of Best Workplaces in Retail and Hospitality is based on direct feedback from employees of the hundreds of organizations that were surveyed by Great Place to Work. The data has a 90 percent confidence and a plus or minus five percent margin of error.To be eligible for this list, organizations must be Great Place to Work Certified in the past year and work primarily in the Retail or Hospitality industry. Great Place to Workdetermined the best based on employee responses to the Trust Index statements.

Hilton and Atlantica Hotels Agreement Expands DoubleTree by Hilton Brand to Brazil

Hilton · 5 February 2019
Hilton (NYSE: HLT) and Atlantica Hotels today announced the signing of a management license agreement whereby Atlantica plans to develop and manage DoubleTree by Hilton hotels in Brazil. As part of this agreement, the companies also announced the first planned DoubleTree by Hilton hotel in Porto Alegre, Brazil. This agreement will introduce DoubleTree by Hilton in Brazil, underscoring Hilton's continued commitment in the Caribbean and Latin America to introduce the company's industry-leading brands across the region."Through our partnership with Atlantica Hotels, we successfully launched the Hilton Garden Inn brand in Brazil and we look forward to further expanding our in-market portfolio with the debut of DoubleTree by Hilton," said Ted Middleton, senior vice president, development, Latin America, Hilton. "With the largest economy in South America, Brazil remains a focus in our company's regional growth as it offers great potential for our local investors and continues rising as a top destination for our loyal guests."DoubleTree by Hilton joins Atlantica's portfolio of 19 brands represented by 120 hotels in Brazil, including Hilton Garden Inn. Hilton and Atlantica have opened four Hilton Garden Inn hotels in Brazil, including the recently-debuted, 153-room Hilton Garden Inn Itajai, located near Brava Beach, Hilton Garden Inn Goiania, Hilton Garden Inn Belo Horizonte and Hilton Garden Inn Santo Andre. The companies plan to open two additional Hilton Garden Inn hotels in Fortaleza and Sao Paulo."Building upon the success of our recent openings, we are working with Hilton to introduce another leading brand in Brazil with DoubleTree by Hilton," said Eduardo Giestas, CEO, Atlantica Hotels. "We are excited to continue growing our portfolio in this thriving market alongside a well-respected hospitality company such as Hilton."Scheduled to open in 2021, the first DoubleTree by Hilton hotel in Brazil will be located at Padre Cacique Avenue, in the city of Porto Alegre and Rio Grande do Sul state. The 141-room DoubleTree by Hilton Pontal Porto Alegre will form part of a large complex developed by Melnick Even, which includes a shopping mall and office tower. The hotel will feature 1,000 square meters of meetings and events space, providing a welcoming ambiance perfect for business meetings or social activities."From opening our first DoubleTree by Hilton hotel 50 years ago, to opening the first DoubleTree by Hilton property in Brazil in 2021, our commitment to innovation and sharing our hospitality with guests around the world stands true," said Shawn McAteer, senior vice president and global head, DoubleTree by Hilton. "With DoubleTree by Hilton Pontal Porto Alegre, Brazil and its travelers will experience the brand's warm welcome and philosophy that little details make a big difference."Hilton currently has a portfolio of more than 140 hotels and resorts open to welcome travelers in the Caribbean and Latin America, including seven hotels in Brazil. The company is actively pursuing additional growth opportunities and currently has a robust pipeline of more than 90 hotels throughout the region.Hilton properties are also part of Hilton Honors, the award-winning guest-loyalty program for Hilton's 16 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount, free standard Wi-Fi and access to the Hilton Honors mobile app.For news on DoubleTree by Hilton, visit newsroom.hilton.com/doubletree.About Atlantica HotelsFounded in 1998, Atlantica Hotels is the largest privately held hospitality company in Latin America and ranked in the top 100 largest hotel companies globally. Reference in good deals for hotel investors, Atlantica Hotels currently runs 120 hotels throughout Brazil, with 20 thousands rooms and represents 19 brands in 50 Brazilian cities. Primarily focused on the midscale transient business traveler, Atlantica Hotels is also the largest operator of luxury class hotels and operates a large portfolio of economic brands in Brazil. Headquartered in Sao Paulo, Brazil, Atlantica Hotels employs over 4,500 associates and is a five-time recipient of Gallup's Great Place to Work. Visit http://www.atlanticahotels.com.br/ for more information and connect with Atlantica Hotels on Facebook, Twitter, Instagram and YouTube.

Hilton moves Asia Pacific Headquarters to Singapore's Centennial Tower

Hilton · 4 February 2019
Hilton announced the move to new Asia Pacific headquarters, located at the prestigious Centennial Tower in the heart of the Singapore's vibrant central business district. The move comes amid a period of rapid growth for the company, which was recently named Asia's best multinational workplace* and celebrates its 100th anniversary in May 2019.Having doubled its footprint in Asia Pacific in recent years, Hilton now has more than 750 hotels open and under development in the region and for the first time will open more than 100 hotels a year in 2019. The new custom-designed office space houses members of the company's growing corporate workforce who are supporting this expansion, across three floors of Centennial Tower."We are beginning a brand-new chapter for our company as we enter our 100th year anniversary. With Asia Pacific being increasingly at the forefront in this Golden Age of Travel, our goal continues to be the leading and most hospitable company in the world," said Alan Watts, president, Asia Pacific, Hilton. "With the move, we are creating a more inspirational and inclusive environment for our Team Members. In line with our momentum of creating a Great Place to Work for all, our office will not just be a place to work, it will be a place we can call home."Boasting a futuristic new facade, breath-taking ocean views, spacious communal areas and modern meeting facilities with the latest technology, the prestigious Centennial Tower reflects the aspirations for the fast-growing hospitality brand. Sitting adjacent to Millenia Walk and part of the Millenia Singapore development, transport links and an abundance of shopping and food and beverage outlets are close by. Hilton's Conrad Centennial Singapore hotel is also located within the same integrated development."Pontiac Land has had an established partnership with Hilton for more than twenty years, and are incredibly excited to be extending the relationship further with their move into Centennial Tower. Following the success of the newly renovated Conrad Centennial Singapore and the upcoming celebration of Hilton's 100th year anniversary, we believe the move signals greater things for Hilton. We warmly welcome the Hilton team to Millenia Singapore," said Philip Kwee, chief operating officer for Pontiac Land.From the new headquarters, Hilton manages its five sub regions of Asia Pacific, from India to Japan, China and Australasia. Centennial Tower is also home to the company's Southeast Asia office.Having enhanced working environments for its hotel Team Members in recent years, the Singapore office move complements similar moves in other corporate locations, with a brand-new space in Delhi, now located at the premium Horizon Towers office complex opposite the DLF Golf Club.The new India office has been conceptualised and created to enhance the social collaboration and interaction amongst team members and with guests. The ethos is to provide an environment along with the necessary infrastructure for all team members to thrive, relax as well as enhance their productivity during time spent in office. In addition, Hilton's corporate offices in Shanghai and Japan have also undergone recent expansion.*Hilton named Asia's Best Multinational Workplace, according to global research and consulting firm Great Place to Work

Hilton Expands Presence in Las Vegas with Signing of Virgin Hotels Las Vegas to Curio Collection by Hilton

Hilton ·31 January 2019
LAS VEGAS & MCLEAN, Va. -- Hilton announces today that Virgin Hotels Las Vegas will join Curio Collection by Hilton in 2020, following an extensive transformation including renovations to the property. In collaboration with JC Hospitality LLC and Virgin Hotels, the hotel will be a reimagined, contemporary Las Vegas entertainment hub and participate in Hilton's award-winning guest loyalty program, Hilton Honors.Of the hotels within Hilton's Collection Brands, Virgin Hotels Las Vegas, part of the Curio Collection by Hilton, will be the only property located in Las Vegas and the largest in the world with more than 1,500 guest rooms and over 110,000 square feet of meeting and events space. Featuring a fun yet sophisticated desert modern vibe that reflects the surrounding landscape, the property will provide visitors with comfortably designed guest chambers and beautifully reimagined pool areas, all favorably located minutes from the famed Las Vegas Strip."We're thrilled to announce the signing of a Curio Collection hotel in one of America's most famed cities along with JC Hospitality LLC and Virgin Hotels," said Mark Nogal, global head, Curio Collection by Hilton. "In its 100th year, Hilton continues to innovate the hotel and guest experience with its distinctive Collection Brands. Virgin Hotels Las Vegas will reflect a new take on what it means to be a Las Vegas hotel and provide guests and locals alike a one-of-a-kind experience.The property, located at 4455 Paradise Road, will continue full service operations as the Hard Rock Hotel and Casino until early 2020 when it closes briefly for the renovations that will transform it into the Virgin Hotels Las Vegas.Virgin Hotels Las Vegas will serve those visiting the city as a destination in close proximity to nearby nightlife for evenings out on the strip. For those looking to remain onsite as well as for locals, the hotel boasts eclectic bars, tasty restaurants, a best-in-class casino, fitness facilities and spa, and live entertainment venue The Joint."We are looking forward to welcoming Hilton guests who want a premium lifestyle hotel experience in Las Vegas," said Raul Leal, Virgin Hotels CEO. "Whether traveling for leisure or in town to attend a conference or convention, Virgin Hotels Las Vegas will be an experience that is dedicated to delivering the best in design, entertainment, heartfelt service and culinary excellence."The newly remodeled pool at Virgin Hotels Las Vegas embodies the ambiance of a private island, with unique, intimate spaces and a variety of cabana experiences for retreating, or reveling, with new friends.Once the property reopens, guests will also have the opportunity to enjoy many additional food and beverage options, including: Commons Club (Virgin Hotels' flagship modern dining and social club concept) and The Shag Room, an intimate secret den welcoming visitors for cocktails.The property, currently operating as Hard Rock Hotel and Casino, is owned by JC Hospitality LLC, and is the result of the vision of a group of investors led by Juniper Capital Partners and the Labourers International Union of North America (LiUNA) (investment managed by Fengate Real Asset Investments) along with their partners Dream, Cowie Capital Partners, Virgin and other private investors"JC Hospitality is extremely proud to be investing in the Las Vegas market with amazing brands like Hilton and Virgin Hotels," said Property President & CEO, Richard "Boz" Bosworth. "We couldn't be more passionate about the project and this partnership, and look forward to the exciting journey ahead."The hotel adds to the ongoing success of the Curio Collection, with more than 65 hotels and resorts open and 59 hotels in the global pipeline1. Opening all over the world, Curio Collection properties continue to provide guests with authentic, unique experiences that all types of travelers can enjoy.Virgin Hotels Las Vegas will also be part of Hilton Honors, the award-winning guest-loyalty program for Hilton's 16 distinct hotel brands. Members who book directly have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount, free standard Wi-Fi and access to the Hilton Honors mobile app.More information on recent and upcoming Curio Collection by Hilton openings is available at news.curiocollection.com/openings.About Curio Collection by HiltonCurio Collection by Hilton is an upper upscale, global portfolio of more than 65 one-of-a-kind hotels and resorts. Curio Collection properties appeal to travelers seeking unexpected and authentic experiences, and the benefits of Hilton's award-winning guest loyalty program, Hilton Honors. Read the latest brand and hotel stories at newsroom.hilton.com/curio; discover Curio Collection destinations through the eyes of locals with 48-hour itineraries at citiesbycurio.com; determine what kind of traveler you are by taking the curiosity quiz ; and connect with Curio Collection on Facebook, Instagram and Twitter.About HiltonHilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 16 world-class brands comprising more than 5,500 properties with nearly 895,000 rooms, in 109 countries and territories. Dedicated to fulfilling its mission to be the world's most hospitable company, Hilton earned a spot on the 2018 world's best workplaces list, and has welcomed more than 3 billion guests in its nearly 100 year history. Through the award-winning guest loyalty program, Hilton Honors, nearly 82 million members who book directly with Hilton have access to instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.About Virgin Hotels:Virgin Hotels is a lifestyle hospitality brand that combines heartfelt service, straightforward value and a seamless, personalized hotel experience with the track record of innovation and smart disruption that Sir Richard Branson's global Virgin Group has pioneered for over 40 years. Each property intermixes a passion for food and beverage with music and culture, fusing with the local landscape and providing a vibrant and inclusive environment for travelers and locals alike. Virgin Hotels Chicago - named the "#1 Hotel in United States" in 2016, and "#1 Hotel in Chicago" in both 2016 and 2017, by the Conde Nast Traveler's Readers' Choice Awards. Virgin Hotels San Francisco, Virgin Hotels Dallas and Virgin Hotels Nashville will open in 2019. New York, Las Vegas, New Orleans, Silicon Valley, Washington D.C., Edinburgh, Palm Springs, and others are set to follow over the next three years.About Juniper Capital PartnersJuniper Capital Partners, LLC is an investment firm with a predisposition towards distressed or out-of-favor assets with attractive valuations. Juniper's investments typically require substantial repositioning and Juniper is active in all aspects of the investment process including the origination, structuring, underwriting, management and sale of its interests. Juniper's Managing Partners have significant investment management experience and the partners have held positions as partners in investment firms and as senior managers in large multi-national firms and global investment banks. They have managed significant portfolios of assets and operating companies and have a successful track record of growth and returns.About LiUNAWith over 160 000 members across Canada and half a million strong across North America, the Labourers' International Union of North America (LiUNA) is the most progressive, aggressive and fastest growing union of construction workers and one of the most diverse and effective unions representing various sectors across North America. The Labourers' Pension Fund of Central and Eastern Canada is a Multi-Employer Pension Plan (MEPP) established in 1972. Since its inception the Fund has grown to over $8 Billion in assets and continuously seeks out investments that provide long-term rates of return in order to maximize value while managing risk through diversification strategies. Investments include, Virgin Hotel Las Vegas, Long Term Care, Hospitals, Courthouses, Transit Infrastructure and more. To learn more please visit www.liuna.caAbout Fengate Asset ManagementFengate is a leading investment firm specializing in real assets, with a focus on infrastructure, private equity and real estate. With offices in Toronto, Oakville, Vancouver, New York, Houston and Los Angeles, Fengate has a proven track record of successful projects and results-driven partnerships, establishing the firm as one of the most active real asset investors in North America. Through our experience, expertise and industry relationships, our clients gain access to high-barrier-to-entry investment solutions which deliver superior risk-adjusted returns. Learn more at fengate.com1 Number based on Curio Collection properties planned as of Sept. 30, 2018

Hilton Enters 100th Year with Record Growth and Industry-Leading Initiatives

Hilton ·28 January 2019
Hilton announced that in 2018 it achieved a fourth consecutive year of record-breaking growth including deals signed, construction starts and new openings, and launched bold corporate responsibility goals while remaining a World's Best Workplace."Hilton was founded on the noble premise that travel can make the world a better place, and 100 years into our journey, this premise still guides us today," said Christopher J. Nassetta, president & chief executive officer, Hilton. "We have big plans to continue to grow, innovate and positively impact the world around us, and we expect that 2019 will be our best and most dynamic year yet."The company recently unveiled The Hilton Effect, a white paper that showcases the world-changing influence Hilton has had during the past century with guests, Team Members, communities and economies."During our first 100 years, we have served more than three billion guests and provided $1 trillion of economic impact through a phenomenon we call The Hilton Effect," said Kevin Jacobs, chief financial officer, Hilton. "2018 is a great example of how we used our scale and our commitment to hospitality to positively impact communities and economies across the globe. In addition to opening more than a hotel a day and achieving almost seven percent net unit growth, our Team Members volunteered more than 235,000 hours across 93 countries during our Global Week of Service."Record Growth: Effect on EconomiesGrew development pipeline to 364,000 rooms across 15 brands, supported by almost 110,000 new rooms approved in 60 countries and territories, with construction starts on 83,000 rooms totaling 184,000 rooms under constructionAchieved almost seven percent net unit growth, opened more than a hotel per day, adding more than 450 properties to surpass 5,600 properties globally with nearly 913,000 rooms in 113 countries and territoriesUnveiled Motto by Hilton, an affordable lifestyle brand that will give guests the freedom to create their own experiences in the world's top urban destinations including London, Boston, Dublin and Washington, D.C.Expanded luxury portfolio with the launch of LXR Hotels & Resorts and the marquee openings of Waldorf Astoria Las Vegas, Waldorf Astoria Atlanta Buckhead and Waldorf Astoria BangkokCreated more than 28,000 new hospitality jobs globallyExtended Hilton's signature hospitality to 166 million guests around the worldOpened 1,000th All Suites Brands by Hilton property with the Homewood Suites by Hilton in Pleasant Hill, California; Curio Collection by Hilton surpassed 65 hotels opened; and Tru by Hilton continued its rapid growth reaching 50 open hotels and celebrated at the Tru by Hilton Salt Lake City AirportOpened first tri-branded Hilton property in Chicago at McCormick Place featuring Hilton Garden Inn, Hampton Inn and Home2 SuitesTravel with Purpose: Effect on CommunitiesLaunched 2030 Goals, which include doubling investment in social impact and cutting the company's environmental footprint in halfBecame the first major hospitality company to set science-based carbon reduction targets approved by the Science Based Targets initiativePledged to be the first in the industry to commit to sending zero soap to landfillNamed as the Industry Leader on the Dow Jones Sustainability Index, North AmericaRecognized as the Most JUST Company in the hospitality industry on America's Top 100 Most JUST companies by ForbesDebuted as the only hospitality company on FORTUNE's Change the World ListAwarded 2018 Best Corporate Steward by US Chamber of Commerce FoundationAnnounced initial investment of $1 million to drive sustainable travel and tourism in AfricaVolunteered more than 235,000 hours across 93 countries during Global Week of ServiceCustomer Innovations: Effect on GuestsGained more than 14 million new Hilton Honors members, bringing total membership to more than 85 million at year endDonated more than 234 million Points by Hilton Honors members to support 325 non-profit organizationsScaled the industry-first Digital Key technology to more than 4,100 properties, with 7.6 million downloads in 2018Opened more than 40 million doors with Digital Key since launch in 2015Rolled out more than 1,800 Connected Rooms, with plans to bring the technology to tens of thousands of rooms across the U.S. as well as the first non-U.S. locationsTeamed up with SHOWTIME and Netflix to create a more personalized travel experience allowing guests to stream their favorite Netflix series or movie on Connected Room televisionsWorld's Best Workplace: Effect on Team MembersRanked #2 World's Best Workplace, appearing on Great Place to Work's annual list of 25 World's Best Workplaces for the third year in a rowRecognized by Great Place to Work in 13 countries including: Australia #4, Brazil #17, China, Colombia #4, India #18, Italy #2, Mexico #4, Netherlands #11, Peru #2, Turkey #2, UAE #7, U.K. #6, and U.S.A. #33Recognized as #1 Workplace for Diversity by FORTUNE and a Top 10 Company for Diversity by DiversityInc, climbing 20 places from 2017Named #1 Best Workplace for Parents in the U.S. by Great Place to WorkAwarded 10 Team Members the opportunity of a lifetime to take a paid four-week Thrive Sabbatical to give a dream or live a dream as part of a commitment to encourage Team Members to Thrive@HiltonTo learn more about Hilton, please visit newsroom.hilton.com.

Hilton and Dominvs Group Strengthen Partnership with Four New UK Hotels

Hilton ·28 January 2019
LONDON and MCLEAN, VA - Hilton (NYSE: HLT) and Dominvs Group have today announced plans to extend their partnership with new hotels planned in Bath and London. The news follows confirmation that the first hotel under Motto by Hilton - Hilton's new urban lifestyle brand - is under construction with Dominvs Group in Marylebone, Central London.St Paul's Creed Court Hotel London, Curio Collection by Hilton, Hampton by Hilton London City, and Hampton by Hilton Bath will join Motto by Hilton London Marylebone, adding more than 500 new hotel rooms to the UK market.Patrick Fitzgibbon, senior vice president, development, EMEA, Hilton, said: "Hilton's brands are growing rapidly in the UK, with more than 180 hotels trading or under development. We're seeing growing consumer demand at every price point and these hotels will add exceptional new rooms in prestigious urban locations. Dominvs Group is a key partner, and has the vision and expertise to bring these projects to fruition. We look forward to welcoming guests to the new hotels."Sukhpal Ahluwalia, Founder and Chairman of Dominvs Group, said: "As we continue to grow our presence in prime UK destinations, we're pleased to extend our partnership with Hilton. In addition to the world's first Motto by Hilton hotel, our planned properties in London and Bath under Curio Collection by Hilton and Hampton by Hilton will be important additions to our portfolio."Dominvs Group, a real estate and private equity principal, has over 22 projects at various stages of development throughout the UK.St Paul's Creed Court Hotel London, Curio Collection by HiltonWith commanding views to St Paul's Cathedral opposite, the 145 guest room hotel will be a stunning arrival to the London market when it opens at 3 Ludgate Hill in 2022. Construction is already underway, with the property's Grade II listed facade undergoing extensive refurbishment to preserve its architectural heritage. The upper upscale hotel includes a ground floor restaurant and bar, as well as a barista cafe.Hampton by Hilton London CityExpected to open in in 2021, Hampton by Hilton London City is situated in Aldgate, on the fringe of the City of London. Close to Whitechapel Station, the hotel is in a prime location to benefit from the arrival of the new London Underground Elizabeth Line when it opens as part of the Crossrail infrastructure project, which is also due for completion in 2019. The hotel will be converted from an existing hotel following extensive refurbishment works and will include 120 guestrooms at 12-20 Osborne Street, London.Hampton by Hilton BathThe 206 guest-room Hampton by Hilton Bath will be one of the few internationally branded hotels in central Bath. An UNESCO World Heritage Site, Bath is one of the most recognisable and most visited cities in the UK. The new-build hotel, which is due to open in 2022, will be located on James Street, in close proximity to the city's major attractions including The Roman Baths, Pulteney Bridge, Theatre Royal and The Jane Austen Centre.Hilton currently operates more than 145 hotels in the UK under seven brands. It is set to open more than 35 hotels in the next two years in locations such as Birmingham, Glasgow, Leeds, Manchester, Liverpool and London.About Dominvs GroupDominvs Group is a real estate and private equity principal organised around three core sectors: residential, commercial and hospitality. The group has over 22 projects at various stages of development. Sites include: Old Marylebone Road, St Paul's, Aldgate, Holborn, Hammersmith, Palmers Green, Tunbridge Wells, Barnet, Islington, Westminster, Haringey, Wembley, Heathrow, Milton Keynes, Bath, Oxford City Centre, York, Glasgow and Aberdeen. The company is equally committed to excellent property standards and memorable customer service, investing in both technology and infrastructure to deliver a great guest experience. For more information on Dominvs Group, visit www.dominvsgroup.com.Follow Dominvs Group on Twitter. For media information and images please contact: pariss.sloan@dominvsgroup.com

Hilton's High-Tech Connected Room Brings Personalized In-Room Streaming to Guests with Netflix

Hilton ·24 January 2019
In a Hilton Connected Room, guests can feel at home while away, with the ability to control the temperature, lights, TV and more from their mobile device or the TV remote.The collaboration enables guests staying in Connected Rooms to seamlessly access their Netflix account by logging in either by entering their credentials with the remote control or the keyboard on the Hilton Honors app.The process is simple: Guests who prefer to use the Hilton Honors app can download it onto their mobile device if they haven't already, then add Netflix and other streaming media providers and TV channels to their list of "favorites" for easy access. Guests who prefer the TV remote can press the remote's "Netflix" button, which powers on the TV and goes directly to the Netflix login screen."We know our guests want to feel connected while traveling, just as they do at home, so we're giving them seamless access to their favorite Netflix shows, films and specials while on the road," said Noelle Eder, executive vice president and chief information and digital officer for Hilton. "Inspired by 100 years of innovation, we continue to find new ways to meet the constantly evolving needs of our guests."Bill Holmes, head of business development for Netflix, said, "This partnership extends our commitment to enabling our members to watch their favorite Netflix series, movies and specials wherever and whenever they want, and we're thrilled to be bringing our service to Hilton guests all over the world."Guests without a Netflix account will be able to sign up on the spot in their room and start watching immediately, while current Netflix members can start watching exactly where they left off before checking in. The Connected Room platform ensures a guest's login information stays secure and clears automatically upon checkout, unless they choose to clear it sooner through the TV.The Netflix offering is just one of several recent enhancements to Hilton's Connected Room technology, which continues to expand as it rolls out to more hotels.Hilton currently has more than 1,800 Connected Rooms, and plans to roll out the technology to tens of thousands of rooms in hundreds more hotels across the U.S. in 2019 as well as the first non-U.S. locations. In the future, travelers can continue to expect more content and features from the evolving Connected Room platform.

Why 2019 Is the Year of the All-Inclusive Resort

Hilton ·13 December 2018
Nearly half of all millennials list all-inclusive resorts as a top choice for their vacation stays. For the other half who may not be fully convinced, we mapped out a few pitch points on why you should consider taking the all-inclusive route in 2019.Pay now, relax later: A recent study by U.S. News & World Report found that the pain center in your brain is activated when you make a purchasing decision. While on a pre-paid all-inclusive vacation, guests will be able to enjoy activities even more knowing that they don't have to pull their credit card out or convert cash to local currency for activities and tips.Experience culture at your doorstep: Many all-inclusive resorts are located in highly sought-after locations that enable visitors to learn more about the local culture right outside of the lobby doors. For instance, Hilton Playa Del Carmen, an All-inclusive Resort is steps away from the city's iconic Fifth Avenue, making it easy for guests to get lost in the culture of one of the region's most vibrant neighborhoods. For those who want to stay put, the resort features a wide variety of cultural activities, such as cooking demos or tastings, led by team members who are excited to share their indigenous language and traditions.Have fun with the kids (or don't!): There's a perfect all-inclusive for every type of traveler from the family-friendly Hilton La Romana, an All-inclusive Family Resort, with two kids' clubs and endless activities for the whole family to enjoy, to Hilton Playa Del Carmen, an All-inclusive Resort, an adults-only resort that's perfect for couples with its Romance Concierge available to help arrange beachside dinners, spa appointments and more.Adventure one day; relaxation the next: Scuba, snorkeling and kayaking are all steps away from the three beachside resorts. At Hilton La Romana, an All-inclusive Family Resort, thrill-seeking guests can even defy gravity with its euro-bungee trampoline system. If you prefer a relaxing vacation, the resorts all feature expansive pools, swim-up bars and direct beach access.Mouth-watering Meals: At Hilton La Romana, an All-inclusive Adults Resort, there is a wide range of dining options to cater to even the most sophisticated palates. Guests can enjoy casual light bites by the pool, dine at a sushi bar, or take advantage of prime cuts and seafood served at the Seaside Grill.Once convinced, it's time to book. Just in time for the new year, Hilton Hotels & Resorts introduced three resorts to its portfolio that showcase both the unexpected and expected perks of staying at an all-inclusive: Hilton Playa Del Carmen, an All-inclusive Resort, Hilton La Romana, an All-inclusive Family Resort, and Hilton La Romana, an All-inclusive Adults Resort. For more information, visit Hilton.com.

Hilton Honors Research Shows More Than 50 Percent of Americans Are Last Minute Holiday Shoppers

Hilton ·13 December 2018
This year, holiday shopping should have been a breeze with a whopping 32 days between Thanksgiving and Christmas Day. Despite the added time, a new study released today from Hilton Honors reveals some eye-opening shopping trends: 50 percent of shoppers wait until the last month and 40 percent wait until the final week, or don't finish at all.Procrastination NationConsumers in these cities admit they put off shopping until the week or even the day before the holiday:ClevelandOrlando, Fla.Raleigh, N.C.New YorkProvidence, R.I.Columbus, OhioLos AngelesLas VegasAtlantaPhoenixPlanner CitiesHoliday shoppers in these cities are prepared for the holidays, saying they stock up on gifts year-round:Kansas CityRaleighOklahoma CityAustinSalt Lake CitySt. LouisSan JoseMiamiLas VegasPhiladelphiaThriftiest CitiesThese cities say they wait for holiday deals and make online holiday purchase decisions based on price:MemphisOklahoma CityCincinnatiRaleighSacramentoKansas CitySan JoseOrlandoCharlotteAtlantaExperience-Giving CitiesThese cities are the most likely to gift friends and family unique experiences, as opposed to items, this holiday season:ProvidenceSan AntonioSt. LouisAlbuquerqueSan FranciscoSacramentoColumbus, OHSalt Lake CityLas VegasBostonHow Cities Sized Up:Teaming up with Sperling's BestPlaces, the research also paints a picture of how cities across country are measuring up amidst all the merriment:Cleveland is the least prepared with their holiday shopping.Kansas City, Kan. is the most prepared with their holiday shopping.Memphis, Tenn. is the thriftiest city when it comes to holiday shopping.Providence, R.I. is more interested in gifting experiences than items.Jacksonville, Fla. admits to regifting the most.Top Holiday Trends:The survey also uncovered additional eye-opening holiday shopping trends, including which cities tend to regift and which are the most thrifty:In a New York (Last) Minute - According to the survey, shoppers in New York are nearly 50 percent more likely to wait until the day before Christmas to finish holiday shopping, as compared with the national average.Recycle, Reuse, Regift - More than half of respondents around the country admit to regifting.Puzzled over Presents - "Not Sure What to Get" indexed high with procrastinators and regifters nationwide.Bah Humbug - Chicago and Detroit were both 10 percent more likely to say they hate holiday shopping, as compared with the national average. Tampa, Fla. was just 1 percentage point behind them.With the clock ticking, Hilton Honors has options for every type of shopper - making shopping an effortless experience and the gifts more memorable. Through the relationship with Amazon Shop With Points, Hilton Honors members can use their Points to shop for just about anything on Amazon.com. Those looking to further maximize their holiday shopping can earn Points when using one of the four co-branded Hilton Honors American Express cards. Thrillseekers can get VIP access to A-list concerts, premier culinary events and world-renowned sporting events through Hilton Honors Experiences. Hilton Honors Points can also be used to donate to worthy causes with the Hilton Honors Giving Back Program. There's even a Points Pooling option which allows up to 11 members to combine and redeem Points.Visit HiltonHonors.com for more information for even more gifting ideas or to book your next stay. Members that book with Hilton get the best rate, plus perks that come only when booking directly through a Hilton channel.

Hilton's Commitment to Fighting Climate Change

Hilton ·12 December 2018
Climate change is top of mind for much of the world this week as global leaders meet in Poland for the 24th UN climate change conference (COP24). There's one takeaway from the surrounding conversations, news coverage and research reports: climate change is a serious problem that is already having a tangible impact on the world and people's lives.The recently released Fourth National Climate Assessmentreaffirms, "the impacts of global climate change are already being felt in the United States and are projected to intensify in the future." The Assessment goes on to explain that travel and tourism is one of several industries expected to be "degraded by the impacts of climate change."As a global business, we see the impacts of climate change every day. From hurricanes to droughts, wildfires to floods, our Team Members and guests are facing an increasing number of extreme weather events and natural disasters caused or amplified by global climate change.At Hilton, we take the threat of global climate change very seriously and we've made combatting it a top business priority. Over the past decade, we've made promising strides in curbing our environmental impact, including reducing our carbon emissions by 30%, energy consumption by 21%, water use by 20% and waste by 31%. However, we are conscious there's so much more we and the industry can do.This is why we've taken our corporate responsibility efforts to another level. This May, we became the first major hospitality brand to set science-based carbon reduction targets approved by the Science Based Targets initiative (SBTi). Our carbon targets align with the carbon reductions stipulated in the Paris Climate Agreement, and they are just one part of our broader Travel with Purpose commitment to cut our global environmental footprint in half and double our social impact investment by 2030.In order to fulfill these commitments and redefine sustainable travel and tourism, Hilton continues to explore new ways to reduce carbon emissions and improve energy efficiency across our business.An example of this is the new photovoltaic solar array currently being installed at the Grand Wailea - A Waldorf Astoria Resort. Once completed, the 1.5 megawatt solar array will be the largest on the island of Maui and will significantly reduce our carbon emissions by providing clean renewable energy to the hotel. The Millennium Hilton Bangkok has also installed a solar-powered hot water heater that doesn't require grid electricity to heat the hotel's water.We're also testing "smart" technologies including Hilton's Connected Room, which will enable guests to sync air conditioning and lighting preferences with their schedule and will allow our hotel operators to monitor how their hotels are managing energy in real time. In conjunction with our award-winning LightStay system, Connected Room will help us track how effectively we are reducing our environmental impact.However, with every climate change report and conference, we're reminded of how quickly this critical global issue is progressing - and how serious the impacts will be for our industry. As chairman of the World Travel and Tourism Council, Chris Nassetta, Hilton's president and CEO, has dedicated his platform to fostering sustainable tourism and is calling on the industry to make big changes now.We hope you will join us in combatting climate change. To our industry peers, let's make sustainable tourism a priority and work together to scale solutions. To our guests, we ask that you Travel with Purpose by continuing to demand and expect sustainability not just from us but all of your travel companies. We all want to enjoy the amazing places the world has to offer - now and in the future.

Hilton Ranked #1 Workplace for Diversity and Parents in 2018

Hilton · 7 December 2018
Hilton has been recognized as the #1 best workplace for Diversity just one week after also being ranked the #1 best workplace for Parents by Great Places to Work. These extraordinary acknowledgements underscore the sense of family and belonging that are the foundation of an outstanding workplace culture.Hilton offers programs to help all Team Members - both hourly and salaried - thrive personally and professionally. Benefits supporting working parents include flexible working environments, parental leave, adoption assistance, GED support, and 10-day advanced scheduling that provides hotel Team Members the flexibility to plan their lives."At Hilton, we know how important it is to create a great place to work for all, so that our workforce can truly reflect and connect with the communities where we live and work," said Christopher J. Nassetta, president & CEO of Hilton. "I hear inspiring stories every day about the experiences our Team Members have with us, and it's clear by investing in our Hilton family, we are making the world a better place for our Team Members and guests."Programs that foster diversity and inclusion include Team Member Resource Groups, Regional Inclusion Groups, Leadership and Career Development Tools and supplier diversity programs that has allowed Hilton to cultivate relationships with more than 3,000 women-, minority-, Veteran-, and LGBTQ-owned businesses."We're deeply committed to recruiting and retaining Team Members who represent many different backgrounds, cultures and perspectives," said Matthew W. Schuyler, Chief Human Resources Officer, Hilton. "Our goal is to be the most hospitable company in the world and the most inclusive place to work. Empowering a diverse workforce is fundamental to our success."These recognitions demonstrate Hilton's ongoing journey to create a great place to work for all. Recent distinctions include: #2 on the World's Best Workplaces list, #14th Best Workplace for Women in the U.S. and a Best Workplace for Millennials in Italy (#6). Hilton has also been recognized as a "Great Place To Work" in 12 countries: Australia (#4) China (#6), Colombia (#12), India (#18), Italy (#2), Netherlands (#11), Peru (#3), Turkey (#2), United Arab Emirates (#7), United Kingdom (#6), Mexico (#4), Brazil (#17) and United States (#33).

Aston Martin and Waldorf Astoria: Where Sports Car Performance Meets Service and Style

Hilton · 4 December 2018
Aston Martin Lagonda and Waldorf Astoria Hotels & Resorts, Hilton's (NYSE: HLT) iconic luxury hotel brand, announce a new, four-year, global partnership, bringing two enduring icons of global luxury together to launch a new era of performance and hospitality. The two brands promise a season of unforgettable opportunities, bringing together impressive destinations, exceptional service and the world's most dynamic and beautiful luxury sports cars."Aston Martin Lagonda was a natural choice for a partnership of this magnitude," said Dino Michael, global head, Waldorf Astoria Hotels & Resorts, Hilton. "At Waldorf Astoria, experience and service are at the core of everything we do, and this partnership offers a rare opportunity for our guests to live unforgettable at our properties around the globe."Simon Sproule, Vice President, Chief Marketing Officer & President, Aston Martin Partnerships said: "This partnership opens both brands up to new and exciting opportunities. Aston Martin Lagonda and Waldorf Astoria share a passion for creating beautiful experiences for our customers, rooted in the joy of travel and discovery. Together, we can create memorable journeys that combine the best in global hospitality and driving pleasure."From exclusive guest access to Aston Martin's most recent cars, to bespoke drive and stay packages in some of the most sought-after destinations in the Waldorf Astoria portfolio, the collaboration combines the exceptional standards of sophistication and service that are at the heart of both brands. For example, the combination of Waldorf Astoria's legendary service with Aston Martin Lagonda's access to the world of iconic motorsport will bring a luxurious new angle to automotive events and activities.Waldorf Astoria Driving ExperiencesBeginning in 2019, Waldorf Astoria Driving Experience weekends will present hotel guests with a variety of Aston Martin's latest models to sample along carefully tailored routes. These bookable sessions will be led by Aston Martin's team of professional drivers, giving Waldorf Astoria guests an expertly curated opportunity to explore the unmatched performance, refined craftsmanship and exhilarating driving sensation delivery by Aston Martin.Enjoy the Automotive Calendar in StyleWaldorf Astoria is proud to be the official hotel partner for Aston Martin Racing, currently enjoying a highly competitive debut season with the new Aston Martin Vantage GTE. Following the Vantage GTE's maiden victory at the 6 Hours of Shanghai in November, Aston Martin Racing promises more thrilling races to come. Waldorf Astoria will be offering its guests VIP hospitality at some of these fixtures, including the legendary 24 Hours of Le Mans in France (June 15 - 16, 2019). Guests will also be able to enjoy unique access to premium automotive events like the Pebble Beach Concours d'Elegance in California (August 18, 2019), as well as other leading international auto shows.New Aston Martin Art of Living Driving ExperiencesThe Art of Living by Aston Martin program offers one-of-a-kind drive and stay packages, four of which will be hosted in Waldorf Astoria destinations across the globe during 2019. These events will pair the Waldorf Astoria's exceptional levels of accommodation and service with the unparalleled experience of an Aston Martin drive.To learn more about the Waldorf Astoria partnership with Aston Martin or to book experiences, please call 1-800-925-3673. For additional information about Art of Living by Aston Martin packages please visit www.astonmartinartofliving.com.Follow guest experiences on Facebook, Twitter and Instagram with the hashtags #LiveUnforgettable and #WaldorfDrive. For more information about Waldorf Astoria Hotels & Resorts, please visit www.waldorfastoria.com or http://news.waldorfastoria.com.

Hilton Ranked #1 Workplace For Parents in 2018

Hilton · 3 December 2018
Were thrilled to have taken the top spot on the 100 Best Workplaces for Parents by Fortune magazine and Great Places to Work.At Hilton, we strive to be a great place for all, including our working parents. We are focused on creating an environment that allows busy parents to thrive in both their careers and personal lives. Some of our family-friendly benefits include industry-leading parental leave, adoption assistance, extended bereavement leave, generous paid time off and exclusive travel discounts to allow families to spend more time making memories together. Benefits apply to Team Members providing Hiltons award-winning hospitality in our hotels, as well as our corporate offices.Hilton Team Member Denice is a mother, grandmother and General Member in Louisiana whotreats all her guests and colleagues as family. She recently gave us the chance to see how she aims to show her children that you can succeed in your personal and professional life. Watch Denices story.The recognition follows Hiltons recent #2 placement on the Worlds Best Workplaces list.

Tru by Hilton Celebrates Rapid Growth to 50 Open Hotels With Tru Connections Event Featuring CONNECT 4 Tournament, Hosted by Lance Bass

Hilton · 3 December 2018
Tru by Hilton, a game-changing, hospitality industry leader from Hilton (NYSE: HLT), celebrated its rapid growth to 50 newly constructed hotels less than two years since first opening its doors. The brand marked this milestone with the Tru Connections event, featuring a CONNECT 4 Tournament hosted by *NSYNC member and entertainer Lance Bass. Tru by Hilton is continuing its momentum as the fastest hotel launch in hospitality industry history. In addition to the nearly 50 hotels open and operating today, the brand expects most of its pipeline of 300-plus locations, totaling over 30,000 rooms, to open by 2021.Approaching a milestone of 50 open hotels at such a fast pace while continuing to maintain a strong pipeline is a powerful testament to the continued growth potential of this category-disrupting brand, said Alexandra Jaritz, global head, Tru by Hilton. The Tru Connections event celebrates our remarkable growth while encouraging even more connections in our vibrant, energetic social spaces where guests want to be.Developed from the ground up using consumer and owner feedback, Tru by Hilton is designed to appeal to a broad spectrum of travelers who share a zest for life. The hotels reimagined public spaces have been designed to allow guests to choose how they use the space and connect with their fellow travelers, including an open lobby composed of four areas to lounge, eat, work or play. Each Tru by Hilton provides a collection of popular board games which are making a comeback with younger generations providing a perfect way for guests to connect and relax. To commemorate the brands unparalleled growth, celebrity Lance Bass hosted the Tru Connections event at Tru by Hilton Salt Lake City Airport. Hotel guests, local residents and members of Boys & Girls Clubs of Greater Salt Lake enjoyed friendly CONNECT 4 competition in the propertys open-concept lobby. Tru by Hilton and Hasbro provided more than 150 board games to Boys & Girls Clubs of Greater Salt Lake to encourage young people to make meaningful connections.The Tru Connections event marked the beginning of brand-wide partnership between Tru by Hilton and Boys & Girls Clubs of America to provide Club teens with the foundation they need to prepare for future careers, including those in hospitality. The partnership aligns with Hiltons corporate responsibility strategy, Travel with Purpose, and the goal to double the companys social impact by 2030. Tru by Hilton is a fun brand with a lot of energy, and its clear how the hotel lobby is helping create connections, said Lance Bass. Travel for me is all about the people I meet along the way so it was an honoa privilege to host the Tru Connections event Tournament to honor the connections that Tru by Hilton is building among guests and their communities, like their support of Boys & Girls Clubs of America.Tru by Hilton guests dont have to sacrifice consistency or fun for an affordable price. The brands innovative hotel experience focuses on the amenities and experiences that matter most to guests, including comfortable beds, smaller, more efficiently designed rooms with a mobile desk, large bathrooms with premium bath amenities, top-rate in-room entertainment, a complimentary build-your-own "Top It" breakfast bar with healthy, sweet and savory items, a 2,880-square-foot lobby with areas for guests to work, play games, eat and lounge, and a 24/7 "Eat. & Sip." market with gourmet snacks and drinks. The hotel experience is enabled by technology including mobile check-in, Digital Key, super-fast free WiFi, remote printing, a social media wall, lobby tablets and accessibility to outlets everywhere. Additionally, Tru by Hilton properties offer fitness centers that leverage the latest fitness trends including barre, TRX bands, free weights, cardio and flexibility gear.

Third Quarter Marked by Growth and Milestones for All Suites Brands by Hilton

Hilton ·27 November 2018
The All Suites brands by Hilton, consisting of Embassy Suites by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton, are in the midst of one of their most successful years on record. To date, the year has been marked by rapid growth across all three brands and numerous milestones including, the opening of the 1,000th All Suites property, unveiling of the categorys first modular build hotel, and being part of Hiltons first opened tri-branded property. In fact, by the end of the third quarter, the brands had already surpassed their growth goals for 2018 and are on pace to end the year with a pipeline of over 580 pending properties.Additionally, the All Suites brands by Hilton footprint continues to expand into important urban and surban locations opening notable new properties in Chicago, Los Angeles and Atlanta, as well as coastal destinations like Honolulu and St Augustine, Fla.The combination of innovative development and operational strategies in 2018 has resulted in a year of incredible achievement for our brands, said Dianna Vaughan, global head and senior vice president, All Suites brands by Hilton. The All Suites brands have been part of major milestones for the Hilton portfolio and were exceeding our growth targets, all while laying the foundation for an even stronger 2019.Brand Achievements and Upcoming MilestonesIn addition to collectively reaching their 1,000th property, each individual brand from the All Suites portfolio achieved notable milestones in 2018, executing innovative brand initiatives along the way.Embassy Suites by Hilton:Understanding the importance of staying attuned to the evolving needs of travelers and their expectations of hotel common areas, Embassy Suites by Hilton launched the Atrium Refresh program. More than 90 hotels have now completed the renovation that transforms the brands signature, open-air atriums into intimate social lobbies, while also enhancing guest suites, meeting spaces, and other communal areas of the hotels. By the end of 2019, more than 75 percent of hotels within the brands footprint will have completed the Atrium Refresh.Homewood Suites by Hilton:The brand announced Rick Colling, as its new Global Head. Adrian Kurre remains global head of Home2 Suites by Hilton. Colling was promoted from Vice President of Brand Performance and Support. His extensive expertise and experience within the Homewood Suites brand has already driven strong results, mostly notably for the brands Take Flight renovation initiative. Over 200 Homewood Suites by Hilton properties have now completed the innovative design platform to retrofit existing properties with optimizations to create a new ambiance both in-suite and in the communal spaces. By years end, more than 230 properties will have completed Take Flight, with the remainder taking place in 2019, coinciding with the brands 30th anniversary.Home2 Suites by Hilton:This year, Home2 Suites by Hilton opened its milestone 250th property, the Home2 Suites by Hilton Orlando South Park. The brand continued its incredibly strong growth, as one of the fastest growing brands in the Hilton portfolio and hospitality industry as a whole, and is already scheduled to open its 300th property by early 2019. Southern Hospitality Services broke ground on the Home2 Suites by Hilton San Francisco Airport North, the first modular construction project for Home2 Suites by Hilton. The property is pioneering the innovative building technique as the first modular build in the Bay Area.Notable OpeningsIn the third quarter of 2018, the All Suites brands by Hilton continued to set the pace for the hospitality industry in innovative development strategies and international growth with a fleet of new property openings including:Embassy Suites:Embassy Suites by Hilton San Antonio Landmark: Part of the brands focus on increasing urban locations, the hotel is located in a bustling city within one of the countrys largest states and just a short drive from many exciting local attractions.Embassy Suites by Hilton South Bend at Notre Dame: Opening just in time for college football season, the hotel offers another location in a high-demand area for travelers across the country during the school year.Homewood Suites:Homewood Suites by Hilton Edina Minneapolis: Located just outside downtown Minneapolis in the picturesque surban location of Edina, the hotel is just a short drive away from the famed Mall of America and Minneapolis-St. Paul International Airport.Homewood Suites by Hilton Portland Airport: The brand delivered a prime location for travelers in the up and coming Northwest tourist hub with a complimentary airport shuttle that also drives guests to local attractions within a three-mile radius of the hotel.Home2 Suites:Home2 Suites by Hilton Chicago McCormick Place: Part of Hiltons first ever tri-branded hotel, this property shares a roof with Hampton by Hilton and Hilton Garden Inn and is located steps from the largest convention center in North America, McCormick Place.Home2 Suites by Hilton Los Angeles Montebello: This lakeside property is just minutes from the great tourist attractions of the City of Angels, from Dodger Stadium and the Staples Center, to theme parks for the whole family.Signed DealsThe All Suites brands by Hilton grew its pipeline this year with 138 new signed deals between the beginning of Q1 and end of Q3, bringing the total combined pipeline to over 580 pending hotels. Notable signed deals include:Embassy Suites by Hilton Waco: Parents of students and alumni from Baylor University will soon have another convenient location to enjoy an extended stay back on campus. The property is slated to open in late 2021.Homewood Suites by Hilton Honolulu International Airport: The brand is saying, Aloha to Hawaii providing trusted extended stay accommodations in one of the countrys most visited tropical vacation havens. This addition to All Suites brands strong portfolio of vacation destinations is slated to open summer 2021.Home2 Suites by Hilton Euless DFW West: Home2 Suites by Hilton is delivering another outstanding lodging option for travelers moving through one of the countrys busiest flying hubs, Dallas/Fort Worth International Airport. The estimated arrival date for this key airport location is early 2020.

#TisTheSeason - To Explore Hilton's Most Instagrammable Holiday Hotel Decor and Activities

Hilton ·23 November 2018
Holiday trees are starting to pop up and lights are beginning to twinkle, signifying it's that time of year again when we like to ooh and ahh at the best holiday decorations and connect with family and friends.Whether traveling or staying local, there's nothing better than gathering loved ones in a stunning holiday setting, not only to take in the ambiance but also to capture it - hashtag #TisTheSeason.Imagine sipping eggnog or tea (and shooting a selfie) amid 46 ornamental trees, enjoying hot chocolate and then creating an epic slow-motion video gliding across a beachfront ice rink, or capturing the family photo in front of a life-sized gingerbread house (no nibbling allowed, though you can grab dessert at the hotel restaurant after.)Hilton's Most Instagrammable Hotels for the Holiday SeasonDomesticThe Roosevelt New Orleans A Waldorf Astoria Hotel: Experience The Waldorf Wonderland, the block-long lobby of the hotel filled with over 112,000 lights, 1,610 feet of garland, 300 bows and 4,000 glass ornaments decorating 78 birch and 46 Christmas trees. The lobby lighting ceremony kicks off on Tuesday, November 27 and will serve as the headquarters for everything happy about the holidays in New Orleans. While the opulent Christmas destination is already famous for its Teddy Bear Tea, this year promises to be extra special as The Roosevelt marks its 125th anniversary. On each weekday, the hotel also hosts a traditional Reveillon meal, typically served after midnight mass on Christmas Eve. The dinner guests can enjoy will feature a specialized holiday menu with wine pairings. And don't forget to stop by the infamous Sazerac Bar for a traditional holiday cocktail and sample the new modern seasonal libations as well.Hilton Americas-Houston: The hotel's lobby is home to a life-sized gingerbread sweet shop that would tempt even Hansel and Gretel. The immense house is handcrafted from 800 pounds of gingerbread, 1,000 pounds of chocolate, 800 pounds of sugar, and 300 pounds of assorted candies. The illuminated display allows visitors to see the details of the all-chocolate children and inside interior, where there's a chocolate table and chairs, an oven filled with gingerbread men on cookie sheets, and chocolate pots and pans and utensils that are at the chocolate family's disposal. There's also a cozy gingerbread fireplace complete with chocolate logs and sugar flames, comfy chocolate rocking chair, and a lighted Christmas tree decorated with sugar ornaments -to add the perfect sweet holiday touch. For guests with an uncontrollable sweet tooth, the hotel also offers its decadent Santa's house gingerbread pumpkin-butterscotch trifle with spiced chocolate brittle. The hotel lobby will also be transformed into a winter wonderland with thousands of sparkling lights to host a traditional breakfast with Santa.Hotel del Coronado, Curio Collection by Hilton: On the edge of the Pacific Ocean where powdery white sands sparkle like gold, the legendary Hotel del Coronado, Curio Collection by Hilton, offers a magical holiday experience. Set on one of America's most iconic beaches, this California gem transforms into a winter wonderland with (ice) Skating by the Sea, jingle s'mores under the stars, and soaring red turrets decked in thousands of white lights. The festivities don't end there - guests can partake in other activities, including holiday surrey sleigh rides around the Coronado island and a Victorian tea in the hotel's private dining room. Experience a special 'Christmas Legend' promotion this holiday season, which includes an overnight stay and two daily passes to Skating by the Sea.Embassy Suites by Hilton Chicago Downtown Magnificent Mile: This hotel is situated in the heart of downtown Chicago just steps away from one of the country's most famous shopping districts: the Magnificent Mile. Through the Christmas Suite package, guests can stay in one of the hotel's four Christmas-themed rooms decked out with trees, lights, stockings and a themed amenity each night (such as hot chocolate, Christmas cookies, and other delights).Hilton Anatole Dallas: Christmas at the Anatole is a holiday festival for the entire family. The hotel transforms its outdoor park into a winter wonderland, known as Peppermint Park, complete with train rides, Nativity petting zoos, interactive entertainment, light displays, photos with Santa, and more. Guests can book a "Breakfast with Santa" exclusive room package and enroll children in "Elf School," where they can learn all the elf basics and become honorary Santa assistants.Embassy Suites by Hilton Fort Lauderdale: Can you find Santa's Little Helper? At Embassy Suites by Hilton Fort Lauderdale, guests are encouraged to participate in the popular Christmas tradition Elf on the Shelf, by snapping photos of and with Santa's helper enjoying all the hotel's amenities: the gift shop, food, pool, gym, and more, during the entire month of December until he journeys back to the North Pole.Hampton Inn & Suites Manchester: Stay at the Hampton Inn & Suites Manchester to partake in the city's six-week long holiday celebration. Guests can enjoy a picturesque horse and carriage ride throughout town and even gingerbread decorating. In addition to staying at a festive hotel, guests can celebrate the holiday season by enjoying and documenting the beauty of the entire city. Enjoy tours of Southern Vermont's historic inns or take a whimsical holiday train ride on the Elf Express through the mountains. Guests and locals alike can also revel in the holiday spirit with caroling, shopping and fine local dining throughout a city wrapped in garland and bows.Embassy Suites by Hilton Portland Downtown: The best things come in threes at Embassy Suites by Hilton Portland Downtown, where the atrium boasts three life-sized decorative Christmas trees. The hotel is also conveniently located near Portland's tax-free shops and boutiques for the ultimate holiday shopping experience.Conrad Indianapolis: Guests can enjoy a $50/night* on-property credit during the holidays and make the most of their stay by partaking in the traditional lighting of the Soldiers and Sailors Monument nearby, as the hotel is just steps away from The Circle of Lights at Monument circle.InternationalConrad Singapore: Conrad Singapore takes a cuddly approach to Christmas. While the requisite twinkly lights and garland are present, the property will unveil its annual teddy-bear Christmas tree to kick off the holiday season.Hilton Odawara Resort & Spa: Before checking in at Hilton Odawara, write a Christmas card to Santa and receive a reply with a small gift and an invitation for a craft class with Santa upon arrival. At the hotel, the magic continues with Christmas decorations throughout the lobby including an 11-meter Christmas train diorama and Santa's house.Hilton Tokyo Odaiba: Guests can feast their eyes on the carefully curated Christmas dessert buffet, inspired by "Christmas Coffret" cosmetic sets that are sold during the holiday season in Japan. The buffet will be adorned with a bright pink Christmas tree, edible jeweled boxes and sparkling flowers. Guests dressed in pink will also receive a special drink along with an abundance of dessert treats to choose from.About HiltonHilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 15 world-class brands comprising more than 5,500 properties with nearly 895,000 rooms, in 109 countries and territories. Dedicated to fulfilling its mission to be the world's most hospitable company, Hilton earned a spot on the 2018 world's best workplaces list, and has welcomed more than 3 billion guests in its nearly 100 year history. Through the award-winning guest loyalty program, Hilton Honors, nearly 82 million members who book directly with Hilton have access to instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.

As Hilton Nears 100-year Milestone, New Research Uncovers a World-Changing Impact

Hilton ·21 November 2018
In a new book titled The Hilton Effect, Stanford Business professor and best-selling author Chip Heath presents a closer examination of the company founded by Conrad Hilton, a dreamer who aspired to accomplish much more than to create a comfortable place to sleep. To mark the book's launch, a series of films have been developed telling the stories of the Hilton Effect across Asia Pacific and beyond, now availableThrough extensive independent research and in-depth interviews, Heath found deeper meaning in the history and influence of the company over the past century. Heath focused on three areas that he argues define The Hilton Effect:The Hilton Effect on GuestsConrad Hilton was a visionary who had his first experience in hospitality hosting weary travelers on the road for work at his family's boarding house and later at his first hotels. Since then, Hilton has influenced guests by easing travel and broadening perspectives - changing travel as we know it through a century of firsts, from air conditioning to a mobile-centric hotel room; creating the modern business travel industry; and innovating the guest experience, from the first concierge service for female travelers over 50 years ago, to unexpected moments at the breakfast bar.In Asia Pacific, Hilton's hotels have helped put numerous new destinations on the map, encouraging guests from all over the world to embrace new experiences and adventures. Conrad Maldives Rangali Island, for instance, introduced the first underwater restaurant Ithaa, the first villas on stilts, and now, the first underwater residence The Muraka. The iconic imagery from these ground-breaking innovations has been etched in guests' imagination of the Maldives as a luxury travel destination.The Hilton Effect on Team MembersAs recounted by Heath, Hilton has impacted millions of employees - which are referred to as Team Members at the company - by fostering the powerful entrepreneurial spirit and autonomy that Conrad Hilton established. With 50,000 people currently working in Hilton's hotels and corporate offices in Asia Pacific, the company was this year named Asia's best multinational workplace by Great Place to Work. There are plans to create more than 100,000 new jobs across the region in the years ahead.Hilton's world-class standards have inspired multiple generations of hospitality talent in Asia Pacific and opened doors for them, including Thae Thae Zaw. Born in the village of Pyinmana, Thae Thae joined Hilton as part of the first batch of students of the Hilton Vocational Training Center in Naypyitaw. The innovative program was established in partnership with Myanmar's Ministry of Hotels and Tourism to impart valuable job skills and provide language training for young talents in Myanmar. The Hilton Effect on Communities and EconomiesHilton has become woven into the history, economies and infrastructure of communities all over the world, becoming indispensable focal points in the process. It has been the first to enter numerous emerging markets around the globe, has often remained during difficult times, and has led the charge on revitalizing areas that lost hope. All across Asia Pacific, Hilton's Team Members have spearheaded wide-ranging initiatives to engage the larger community where Hilton operates, serving as agents of change who make a positive difference in people's lives beyond the hotels.Like in India, where Hilton works with non-profit organization Sundara to promote good hygiene practices and positively impact people in the communities in Mumbai through their soap recycling partnership. This helps decrease the number of children and families suffering from gastrointestinal problems or skin problems like boils and rashes. Since 2011, more than 1,800 Hilton hotels have been involved in soap and amenity recycling, diverting more than 816 tons of soap from landfill and distributing over 7,000,000 new bars of soap.

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