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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Hilton Fulfils 2018 Pledge to Eliminate Plastic Straws from all UAE Hotels

Hilton ·4h
UNITED ARAB EMIRATES - Hilton (NYSE: HLT) today announced that it has fulfilled its commitment to eliminate the use of plastic straws from its UAE hotels. Plastic bottles used in meetings and events spaces have also been removed. As a result of adopting these new standards, approximately 3.5 million plastic straws and more than 2 million plastic water bottles will be removed each year from Hilton's 25 hotels in the country.In addition to carrying out these measures, Hilton properties in the UAE have continued to take additional steps to reduce consumption of single-use plastics. Move than 2.4 million plastic food and beverage products and 5 million plastic bags have been replaced with biodegradable alternatives.William Costley, VP of Operations for the Arabian Peninsula and Turkey at Hilton said, "Last May, we made a promise to eliminate plastic straws as well as plastic bottled water from meetings and events, from all of our UAE hotels, and we are proud to have accomplished this goal. We will continue to work with suppliers to ensure that wherever possible, single-use plastic items are replaced with biodegradable and/or paper alternatives. These efforts support our global Travel with Purpose goal to cut our environmental footprint in half by 2030, to be better stewards of our natural resources and have a lighter environmental impact in our local communities."According to numbers revealed by the UAE Ministry of Climate Change and Environment (MOCCAE) in June 2018, the UAE consumes 13 billion bags of plastic and approximately 450 billion plastic bottles a year, with 8 million tonnes of plastic making its way into the oceans every year."These figures highlight why it is incumbent on all organizations to make sustainability a strategic priority," added Costley.Beyond the UAE, Hilton is taking steps to completely remove plastic water bottles from meetings and events in managed hotels across Europe, Middle East, Africa and Asia Pacific. It has also committed to removing plastic straws, stir sticks and cocktail picks from all 5,600+ hotels globally this year.About Travel with PurposeTravel with Purpose is Hilton's corporate responsibility strategy to redefine and advance sustainable travel globally. By 2030, we plan to double our social impact investment and cut our environmental footprint by half. We track, analyze and report our environmental and social impact at each of Hilton's more than 5,600 hotels through LightStay, our award-winning performance measurement system. Travel with Purpose capitalizes on Hilton's global scale to catalyze local economic growth; promote human rights; invest in people and local communities; and preserve our planet by reducing our impact on natural resources. Our strategy aligns with the United Nations Sustainable Development Goals. Visit to learn more.

A Look at Hilton's 100 Years of Industry Firsts - Part 2

Hilton ·23 April 2019
This is a follow-up to the article we published April 18th, announcing its 100 year anniversary since Conrad Hilton first laid eyes on a two-story, 40-room Mobley Hotel in Cisco, Texas... Hilton's first hotel. Below are some historic photos we would like to share.1972 - Hilton Reservations Department Hilton develops the first centralized reservation service using computer technology, HILTRON, which unites all Hilton hotels.1945 - First Guest Room TVsHilton was the first hotel company to install TVs in guests rooms, beginning with the Roosevelt Hotel in New York in 1947.NYSE ListingFirst listing of Hilton International Stock on the New York Stock Exchange. Keith Funston, NYSE President, points out the listing to Conrad Hilton.1958 - Carte Blanche Credit CardIn 1958, Barron Hilton introduced the new Hilton Carte Blanche credit card, the premier travel and entertainment card owned by Hilton Hotels.1967 - Batman Comic StripConrad Hilton was the first hotelier to be featured in a syndicated comic strip. He appeared in Batman in 1967.1965 - Lady Hilton BrochureHilton developed a department of women's services in 1965, which led to a hotel product exclusively for women travelers, later branded as "Lady Hilton."

Hilton, the World's First Global Hospitality Company, Celebrates 100 Years with a Dynamic Launch Into Its Next Century

Hilton ·23 April 2019
MCLEAN, Va. - Hilton, the world's first global hotel company, celebrates its milestone 100th anniversary on May 31, in the midst of the most dynamic year in the company's storied history. The hospitality brand that pioneered air-conditioned lobbies, in-room televisions, the computerized reservation system and even the pina colada now thrives in 113 countries and territories, with more than 5,600 properties and a new one opening every day.The innovation continues in 2019, with the ongoing introduction of Connected Room - the first truly mobile-centric room - putting room key, TV, temperature and lighting controls on a smartphone app - and a commitment to the Travel With Purpose goals of doubling Hilton's social impact while reducing by half the company's environmental footprint by 2030.Meanwhile, Hilton has been recognized for its exceptional workplace culture and is the first hospitality company in history to achieve the #1 ranking on the Fortune Best Companies to Work For in the U.S. list. Additionally, in 2018, Hilton was ranked as the #1 best workplace for both diversity and parents and #2 on the World's Best Workplaces list, recognized by Great Place to Work.It is a remarkable moment for a company that began in 1919, when Conrad Hilton purchased his first hotel in the tiny town of Cisco, Texas."100 years ago, our founder Conrad Hilton had a noble idea: that travel can make the world a better place," said Chris Nassetta, President and CEO of Hilton. "That deep-rooted sense of purpose has fueled our transformative impact on people and communities all across the globe, as we have welcomed 3 billion guests, employed 10 million Team Members and contributed $1 trillion in economic impact."But the future looks even more exciting. With one of the industry's fastest-growing pipelines across 17 distinctive brands, Hilton is doubling down to expand to more than 20 additional countries by 2020. There are already more than 2,300 hotels in Hilton's construction pipeline, and one of every five hotel openings in the world is a Hilton."Our first century of hospitality has been tremendously meaningful, but I truly believe that now is our time. Our Hilton family is as strong as it has ever been, and our potential to positively change the world grows with each and every guest we serve," said Nassetta.Looking BackHilton's legacy began on May 31, 1919, when New Mexico-born Conrad Hilton traveled to Texas with plans to buy a bank. While that deal fell through, Hilton's pioneering spirit did not falter - he instead bought the hotel where he had been staying.Through the times good and bad, Hilton continued adding new hotels to his collection. By the early 1950s, Hilton had established the first coast-to-coast hotel chain in the United States; opened his first hotel outside the continental U.S, the iconic Hilton Caribe in Puerto Rico; expanded overseas with the Hilton Istanbul, the first hotel built from the ground up in Europe after WWII; and became the first hotelier to appear on the cover of TIME magazine.Soon, Hilton hotels would circle the globe, introducing and popularizing innovations that in many ways created the modern hospitality industry. This includes now customary amenities such as room service, a central reservation system, airport hotels and the well-loved mini-bar.The Hilton EffectLeading up to the 100th anniversary, best-selling author and Stanford Business professor Chip Heath and his writing partner Karla Starr studied the impact Hilton has had around the world in a white paper called "The Hilton Effect." The Hilton Effect is the positive impact that the world's first major hospitality company has had, and continues to have, on billions of lives around the globe - pioneering new travel markets and bringing different people and cultures together to make the world feel smaller, while expanding horizons."Most organizations celebrating their 100th birthday would be content to throw themselves a party, but Hilton opted to hire a pair of skeptical outsiders - business authors with backgrounds in social science - to examine its impact on the world," Heath said. "The stories that emerged were even more remarkable than we initially suspected."Heath and Starr found that Hilton's history of innovation has improved the guest experience by easing travel and broadening perspectives. Meanwhile, the company's powerful entrepreneurial spirit has created wide-ranging career opportunities. Around the world, Hilton hotels have been woven into the history and economies of communities.Looking AheadInnovation and growth will continue at Hilton as the company finds new ways to improve the guest experience and expand into even more communities around the world.Hilton leads the way in developing game-changing technologies that enhance travel experiences for its guests and reinforces its commitment to the evolving needs of today's travelers.And with a nimble approach, the company is conceiving new, unique concepts for brands, listening to feedback from guests and owners to align with travel trends. In the past six months, Hilton has launched three new brands:Motto by Hilton, providing a unique lifestyle solution for travelers who seek a combination of value, location and experience.Signia Hilton, a dynamic new brand that will offer both meeting professionals and sophisticated business travelers an inspired, premier hotel option.LXR, a luxury collection brand with each location offering a singular travel experience native to its place, history and tradition.As Hilton grows its portfolio, it also seeks to shrink its environmental footprint through its Travel With Purpose program. Hilton is the first major hotel chain to institute science-based carbon emission targets, with the goal of cutting its footprint in half and doubling its social impact by 2030, aligned with the United Nations' Sustainable Development Goals. Several of Hilton's current technological innovations are enhancing sustainability, including the rapidly growing Connected Room platform, which powers down devices while guests are away from their room. Likewise, enabling guests to use their smartphones as a Digital Key for their rooms reduces one-time use of plastics. Hilton was also the first hotel company to partner with Clean the World to recycle soap, and has sent 9 million bars of soap to communities in need all over the globe as part of its commitment to send zero soap to landfill."Our 100th year of hospitality is an opportunity to reflect on how far we've come and put a stake in the ground for our future. Conrad Hilton charted an ambitious course for Hilton in 1919, and I think he'd be proud of what we've accomplished so far," Nassetta said. "In my view, the world's a better place because Hilton was born 100 years ago, and if we do our job right, the world will be a better place because Hilton's in it for the next 100 years."

Leading the Way Through Hospitality: A Look at Hilton's 100 Years of Industry Firsts

Hilton ·18 April 2019
When Conrad Hilton first laid eyes on the two-story, 40-room Mobley Hotel in Cisco, Texas in 1919, it looked "like a convenient place to sleep. Nothing more," he wrote in his memoir, "Be My Guest."Hilton had come to oil-crazy Cisco to make his fortune, with plans to a buy a bank. But when the deal fell apart, he thought some rest would help him figure out his next move.He didn't get the rest, as the hotel was full with oil workers, sleeping in eight-hour shifts. But when the owner mentioned the hotel was for sale, he instead heard his wake-up call.While Hilton may not have been dreaming of the international empire with nearly 6,000 hotels that is Hilton today, he did have a vision of what this singular property could one day become.That vision enabled Hilton to resist resting on his laurels and to keep pushing forward, finding new and innovative ways to better serve guests, anticipating their needs before they did themselves. "He was always learning," says Mark Young, Director of the Hospitality Industry Archives at the Conrad N. Hilton College of Hotel & Restaurant Management, University of Houston. "No matter how old he was, he was always learning things, and he would apply it to the company."As the company grew over the coming decades, it faced countless changes and challenges, ranging from the Depression, to World War II, to shifting traveler tastes and dramatic shifts in technology. But one thing that didn't change was its core pioneering spirit and vision for what hospitality could be, which fueled Hilton's path forward.That spirit of innovation has continued throughout the company's nearly 100-year history, right on until today.Here are just some of Hilton's firsts, both in history and throughout the hospitality industry:1919Conrad Hilton bought his first hotel, the Mobley Hotel, in Cisco, Texas.1925Conrad Hilton opened the first hotel to carry the Hilton name, the Dallas Hilton. He also showed an early insight into forward-thinking design: In the pre-central air era, he didn't put any guest rooms on the west wall, where the sun hit hardest in the summer.1927The Waco Hilton added innovations including cold running water and air conditioning to common areas. Later, in the 1950s, Hilton was one of the first to make a major investment in air conditioning. This large, multimillion-dollar bet had an unexpected side effect: It created a year-round convention business for its hotels in Chicago and New York which previously did not exist.1930sHilton was the first to standardize the concept of room service in hotels, growing it from its origins in the Waldorf Astoria New York throughout the industry.1943Hilton became the first coast-to-coast hotel group in the U.S. with the purchase of the Roosevelt and Plaza hotels in New York.1946Hilton Hotels Corp. was formed and became the first hotel company post-WWII to sell stock in New York. Hilton was listed on the New York Stock Exchange in 1947.1947Hilton was the first hotel to install televisions in guest rooms at the Roosevelt Hilton in New York City.1948Hilton was the first to install multi-hotel reservations system, the beginning of the modern-day reservations system.1949Conrad Hilton was the first hotelier featured on the cover of Time Magazine, following his purchase of the Waldorf Astoria in New York. He later became the first hotelier to make Time's cover twice when he appeared in the July 19, 1963 issue.1950Hilton created its first special amenity for female travelers - a sewing kit and booklet with helpful names and telephone numbers. This led to the 1965 launch of Lady Hilton, the first hotel concept designed for female travelers.1954Ramon "Monchito" Marrero, the bartender at the Caribe Hilton in Puerto Rico, experimented with a new recipe that blended rum, coconut cream and pineapple juice in an icy beverage. After three months of perfecting the recipe, Marrero felt that the drink finally captured the flavors of Puerto Rico and named it the "Pina Colada." The new cocktail was served by Marrero for 35 years and became the official drink of Puerto Rico in 1978.1954Hilton struck the largest real estate deal in history, at the time, with the purchase of Statler Hotels for $111 million dollars in 1954.1955First hotel built from the ground up in Europe after WWII, the Hilton Istanbul.1957First in-room direct dial telephones at the Waldorf Astoria.1959Hilton opened its first airport hotel, the San Francisco Airport Hilton, and pioneered the airport hotel concept for the modern, jet-setting business traveler. 1967Conrad Hilton was the first hotelier to be featured in a syndicated cartoon, Batman.1973Developed first computerized central reservations system, a breakthrough in customer service.1974Globalized the in-room minibar with Hong Kong Hilton.2008First to have a hotel with both LEED (Leadership in Energy and Environmental Design) and Green Seal certifications.2014First hotel to scale the use of smartphones as room keys with Hilton's Digital Key technology.2018Hilton introduced Connected Room, a truly mobile-centric hotel room.2018Hilton opened the world's first underwater hotel suite at the Conrad Maldives Rangali Island.

Game On: Transport Yourself Into TV's Hottest Fantasy Series with Hilton's Real-Life Destinations and Drinks

Hilton ·17 April 2019
The wildly popular small screen adaptation of George R. R. Martin's fantasy series will officially come to an end this spring, and the show's fanatics all over the world are in a state of denial.For fans who are looking for ways to mark the end of the series, why not plan a trip to explore some of the most notable locations from the show - or at least indulge in some show-inspired drink concoctions.For superfans and set-jetting enthusiasts, Hilton has a variety of hotels and excursions that give visitors the chance to immerse themselves in the show's mythical lands, from the craggy mountainsides of Iceland to the medieval castles of Scotland.See below for the top must-see destinations for a series-inspired trip that will have you feeling like you're transported into another world entirely. Or if you can't escape to one of these fantastical locations, celebrate the end of an epic show with a themed cocktail party at home using drink recipes from the Hilton New Orleans Riverside, which created concoctions like Sister of the King Slayer to pay homage to the show (see recipes and photos below the list of destinations).DestinationsBallymoney, Northern IrelandThe iconic Dark Hedges, a long avenue of 250-year-old beech trees, is located in Northern Ireland and has been featured in several episodes throughout the series.Where to StayHilton Belfast (Belfast, Northern Ireland) is offering a special package for an interactive and immersive show-related experience. It's just steps from the stunning scenery where many of the show's scenes were shot. As an added bonus, the city of Belfast was named Lonely Planet's top places to visit in 2018.Winterfell, ScotlandDoune Castle, which dates back to the 13th century, was used extensively as a backdrop in the pilot episode.Where to StayStay within driving distance of Doune Castle at DoubleTree by Hilton Hotel Edinburgh City Centre (Edinburgh, UK), located in the heart of Edinburgh, a UNESCO World Heritage Site since 1995.Dubrovnik, CroatiaCroatia's Old Town Dubrovnik has served as a primary filming location since the second season. Here, visitors can walk through Pile Gate, the gateway to Old Town, or down the Jesuit Stairs at the Church of St. Ignatius of Loyola.Where to StayHilton Imperial Dubrovnik (Dubrovnik, Croatia) offers stunning views of Dubrovnik Old Town and the Adriatic Sea, as well as a relaxing place to unwind after visiting two of the show's major filming locations.Reykjavik, IcelandThingvellir National Park, a UNESCO World Heritage Site and backdrop for mountain scenes in the fourth season, offers visitors the chance to explore striking landscapes, waterfalls, ravines and diving.Where to StayCanopy by Hilton Reykjavik City Centre (Reykjavik, Iceland) is located less than an hour away from Thingvellir National Park and Iceland's other natural sights such as glaciers, volcanos, lagoons, caves and waterfalls.Alternatively, visitors can stay at the stylish Hilton Reykjavik Nordica, just minutes from downtown Reykjavik.MaltaSeveral iconic scenes were shot within the walled city of Mdina.Where to StayHilton Malta (St. Julian's, Malta) is the perfect home base for exploring all the show's filming locations in Malta. The hotel offers travelers a luxury getaway of their own with Myoka 5 Senses Spa, four outdoor pools and year-round Mediterranean sunshine..Series-inspired Cocktail RecipesThe below recipes are from Hilton New Orleans Riverside:White Walker Travels South2 oz. rum.75 oz. Blue Curacao1 oz. lime juice.5 oz. simple syrup.5 oz. orange juice3 dashes Angostura bittersAdd all ingredients into a shaker tin and shake and strain in a rocks glass. Garnish with a lime wheel and lemon peel sail.Sister of the King Slayer4 oz. Malbec.5 oz. green chartreuse1 oz. blackberry liqueur.75 oz. passion fruit syrup1 oz. pineapple juiceBegin with a shot of green chartreuse in a wine glass, add the remaining mixed ingredients and garnish with mixed berries and pineapple chunks.Highgarden 751.25 oz. citrus-flavored vodka.75 oz. Creme de Violette1 oz. pineapple juice.5 oz. lemon juice.5 oz. simple syrupBrut champagneAdd all ingredients, except the Brut, into a shaker tin. Shake vigorously and strain into a champagne flute. Fill with Brut and garnish with a lemon wheel.

Hilton Grand Vacations wins 12 ARDA Awards at annual conference

Hilton ·16 April 2019
ORLANDO, Fla. - Hilton Grand Vacations Inc. (NYSE:HGV) was honored with 12 awards at the annual American Resort Development Association (ARDA) conference in Orlando on April 10. In addition, HGV attained a company record with 50 team members, departments and projects selected as award finalists.The ARDA Awards program celebrates excellence in the vacation ownership industry in categories including resort operations, marketing and sales, management and administration, advertising and product design."We are extremely proud of our team members' ongoing commitment to excellence, and this outstanding recognition by ARDA is another example of how their exceptional work makes a positive impact in our industry," says Mark Wang, president and CEO of Hilton Grand Vacations. "I would like to offer my personal congratulations to all of this year's winners and finalists on achieving this prestigious honor. Thank you for your impressive contributions and for making HGV the world-renowned company it is today."A full list of HGV's ARDA Awards winners include:Marketing Team - Parc Soleil In-House Marketing TeamSalesperson - Traditional Line: Yosuke TanioSales Team - Japan Sales TeamBusiness Administration Team: Finance & Accounting - Asset Backed Securities TeamBusiness Administration Team Member: Finance & Accounting - Kelly MaboloInventory Revenue Management Program Manager/Team - Kimberly RussellCrisis Management Team or Team Member - Myrtle Beach Crisis Management TeamHuman Resources Team - @ Your ServiceTechnology Project or Team - Customer Relationship Management TeamTechnology Project at Resort or Corporate Office - Internationalization Program: Phase 1 OdawaraRefurbishment: Unit - Bay Forest Odawara Cottage ProjectSales Center Design - Bay Forest Odawara Sales CenterThis year's ARDA Awards winners are selected by both industry experts and judges outside of the industry. In past years, HGV has earned recognition in categories such as Resort General Manager and Owner/Customer Relations Manager/Team, as well as ARDA's top honor, the ARDA Circle of Excellence (ACE) Award for its community service.ARDA is the D.C.-based professional association representing the vacation ownership and resort development industries, and the ARDA Awards program is widely considered to be the gold standard in the industry.About Hilton Grand Vacations, Inc.Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Florida, Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club and The Hilton Club, providing exclusive exchange, leisure travel and reservation services for more than 305,000 Club Members. For more information, visit and

Q&A: Diversity Leader Randy Meck on LGBTQ Equality at Hilton

Hilton ·16 April 2019
Hilton is proud to be a Best Place to Work for LGBTQ Equality, having been recognized by the Human Rights Campaign with a perfect score on the Corporate Equality Index for the sixth consecutive year. Reflecting on this honor, we spoke with Hilton's LGBTQ & Friends Team Member Resource Group (TMRG) co-chair, Randy Meck."I have always been proud to be a Hilton Team Member and this just gives extra justification as to why I am so proud of this company," Randy said. "At Hilton, I know that I can bring the 'complete me' to work."Read on for more from Randy's experience and insights on fostering diversity, inclusion and belonging in the workplace, and hear from more of our Team Members here.Q: Can you tell us a little about your career journey and what you do at Hilton?My career certainly hasn't been linear! After graduating with a degree in business management, I followed a passion for basketball coaching and went into high school teaching and coaching. Over the next decade I worked as Athletic Director at a high school as well as at Dartmouth before deciding I was ready to use my business degree and new master's degree in leadership to explore the corporate world. I joined Hilton Supply Management in 2012 as a Project Supply Coordinator and currently serve as a Senior Manager for Replenishment where I oversee a team of four buyers who handle purchase orders for properties all over the Americas. I'm also the co-chair of the McLean LGBTQ & Friends Team Member Resource Group.Q: Hilton has a number of Team Member Resource Groups, can you tell us about the LGBTQ & Friends group?When I first joined the TMRG in 2012, it was a good way to get to know others who identified as LGBTQ or were allies of the community. It's a great group for networking and connecting with colleagues and it also serves a valuable business purpose. Executives come to our group for input on business objectives and we hope to help influence decisions when it comes to our community. We not only advocate but can also serve as a support group for Team Members just coming out or for Team Members with an LGBTQ family member. We also highlight members of our community who are making a difference, not only at Hilton but across the globe. Finally, I must say, we have great leadership. Jon Witter, Executive Vice President and Chief Customer Officer, serves as our Executive Sponsor and Gary Steffen, Global Head of Canopy by Hilton, serves as our Hilton Leadership Group (HLG) Advocate. They both are extremely supportive of our TMRG and our mission.Q: What have been some of the most impactful moments of being involved with the TMRG?When I attended my first event for this TMRG, not many people on my team knew that I was gay. I'll never forget when some of my teammates came through the doors. Thankfully, I never had to explain myself. They accepted me for who I was without question and that was something I had never experienced in my professional life before. I slowly came out to more colleagues after that event and never felt awkward about it again. Two years ago, I attended the Out and Equal Conference for the first time, where there were more than 3,000 people representing many different companies. It was both heartwarming and heart-wrenching to hear some of the stories shared. The best practices that other companies use in their LGBTQ resource groups were valuable, and it was great to hear the personal stories of folks like me from around the world. Growing up as a gay man in sports wasn't easy. I didn't think of myself as being very different, but I knew that I didn't have everything in common with many of the people I was working with. At Hilton, I know that I can bring the 'complete me' to work.Q: You serve as the co-chair - why are you passionate about this? Not only do I feel a sense of giving back, but I like to know that I am here to support folks who might need a little extra support. I was pretty lucky with my network of family and friends, but I know that not everybody has that luxury. I hope my colleagues know they can come to me for advice, support or just to talk to someone. It's also been a great way to network; I've met a lot of people that I probably wouldn't have met in my normal day-to-day job, and it's opened my eyes to lots of other opportunities within Hilton.Q: What does it mean to you that Hilton has received a 100% rating on the Corporate Equality Index for the sixth consecutive year?It's good to know that Hilton supports the LGBTQ community. I have always been proud to be a Hilton Team Member and this just gives extra justification as to why I am so proud of this company. The culture is amazing.Q: Why is it important for companies to foster inclusion and belonging with the LGBTQ community?I think the power of companies like Hilton will hopefully one day lead to stronger non-discrimination laws in the workplace. I also think it's important to recognize that our TMRG is not only for those who identify as LGBTQ, but it's also for our allies. The Friends who join our TMRG are very important to our identity. For me, in Hilton's corporate office in Virginia, it's nice to know that more than half of our TMRG members are actually allies. Their support means a lot to me and to the rest of our members.

Hilton Expects to Open 100 Hotels Across Middle East and North Africa in the Next Five Years

Hilton ·15 April 2019
DUBAI, UAE & MCLEAN, Va. - With its rapidly developing pipeline in the Middle East and North Africa, Hilton (NYSE: HLT) expects to open nearly 100 hotels in the region in the next five years, mainly in markets such as the UAE, Saudi Arabia, Kuwait, Bahrain, Morocco and Egypt, equating to a USD $9 billion investment by Hilton's development partners, including the following four new signings:Hampton by Hilton Kuwait Salmiya111 roomsManagement agreement signed with AlshayaExpected to open in 2022Canopy by Hilton Al Khobar the Avenues200 roomsManagement agreement signed with Shomoul Holding CompanyExpected to open in 2023Embassy Suites by Hilton Dubai Business Bay99 roomsManagement agreement signed with Kingston HoldingsExpected to open in 2022Hilton Garden Inn Dubai Business Bay234 roomsManagement agreement signed with Kingston HoldingsExpected to open in 2022Hilton's portfolio of industry-leading brands and its strategy of organic growth and working with leading local development partners has proven to be a hugely sucessful formula. This will see the company almost double in size in the UAE and quadruple in size in Saudi Arabia throughout the next five years, bringing Hilton's portfolio to nearly 50 hotels in each of these key markets.Speaking ahead of the Arabian Hotel Investment Conference (AHIC), Patrick Fitzgibbon, Senior Vice President Development EMEA, Hilton, said: "As Hilton enters its 100th year, we have almost 30,000 rooms in our MENA pipeline and have recently announced deals that will see us introduce our lifestyle brand Canopy by Hilton to KSA, as well as Embassy Suites by Hilton to the region. The addition of 100 hotels will create genuine value for the economy with some 25,000 new jobs across these hotels as they open in the coming years."Hilton has seen significant demand in MENA for its mid-market brands, including Hilton Garden Inn and Hampton by Hilton, with 25 hotels representing these two brands in its existing development pipeline. This is very much in keeping with goals from regional governments including Saudi Arabia's Vision 2030 which is focused on achieving 30 million visitor arrivals into the country by 2030.Hilton's pipeline includes its recently announced four-hotel deal with Shomoul for Avenues -Riyadh which will include a Waldorf Astoria, Conrad and Hilton Garden Inn, a well as debuting its lifestyle Canopy by Hilton brand. This development alone will add 1,400 rooms to Saudi Arabia where Hilton has its largest development pipeline in the MENA region.In addition to this, Hilton will open a Waldorf Astoria in Dubai later this year and will continue to grow its strong presence in Ras Al Khaimah with three new properties in its pipeline for the emirate, including a Conrad, Hampton by Hilton and DoubleTree by Hilton Residence. Hilton will continue to open additional hotels across the Middle East and in key locations in North Africa, including Egypt, as well as a signature resort in Morocco when Hilton Tangier Al Houara Resort & Spa opens later this month.Hilton currently operates 64 hotels across the Middle East and North Africa and expects to see continued demand for its brands. The company is committed to working with industry-leading developers to deliver world-class products across the region.

Hilton Continues Its Dynamic Expansion in Saudi Arabia with the Addition of 2,000 Rooms

Hilton ·15 April 2019
DUBAI, UAE & MCLEAN, Va. - Hilton (NYSE: HLT) today announced the signing of a management agreement with Umm Al Qura Development and Construction Company to open the world's largest Hilton Garden Inn with 1,560 rooms and a 392-suite Embassy Suites by Hilton, both located in King Abdul Aziz Road project in Makkah.These hotels join Hilton's current pipeline of 34 properties in Saudi Arabia, representing some 9,500 rooms, which will see the company's presence in the country quadruple within the next five years. This development is in line with the Saudi Arabian Government's Vision 2030 and the goal of reaching 30 million visitors to the country."Saudi Arabia's tourism revenues rose from SAR 57.3 billion (approx. USD$150 million) in 2004 to an expected SAR 210 billion (USD$560 million) in 2018[1], indicating that the country's tourism sector is developing rapidly," said Patrick Fitzgibbon, Senior Vice President Development EMEA, Hilton. "Hilton has been operating in Saudi Arabia for more than 25 years and our largest development pipeline in the Middle East is in the Kingdom. We are pleased to continue our expansion in the country with the Umm Al Qura Development and Construction Company and these two remarkable properties.""The King Abdul Aziz Road development is set to reshape the landscape of Makkah and how people interact with the city. The development will include a main boulevard, pedestrian pathways and a metro network and will improve connectivity to the Grand Mosque for both the people within Makkah and those visiting the city through different transportation hubs," said Eng. Mohammad Al Ganawi, Chief Executive Officer of Umm Al Qura Development and Construction Company. "We are delighted to be partnering with Hilton to open these two landmark hotels which will form an important part of the King Abdul Aziz Road project."Hilton Garden Inn Makkah King Abdul Aziz RoadThe three-tower Hilton Garden Inn Makkah King Abdul Aziz Road will have 1,560 guest rooms. The hotel will feature a restaurant, business centre, multifunction room and boardroom. The towers are designed specifically to cater for the demands of pilgrims in Makkah.Embassy Suites by Hilton Makkah King Abdul Aziz RoadThe upscale, all-suite hotel will feature 392 spacious two-room suites. Guests will be able to choose from two dining options and will also have access to complimentary 24-hour business and fitness centre. In addition, the hotel will offer three multifunction rooms and three meeting rooms. Similar to the Hilton Garden Inn, the Embassy Suites by Hilton hotel is planned to cater for the specific demands of Makkah pilgrims.To find out more about Hilton Garden Inn and Embassy Suites by Hilton please visit or, respectively.About Umm Al QuraUmm Al Qura for Development and Construction Co. is a Saudi company with a promising investment and development vision. The company is currently developing King Abdulaziz Road Project in Makkah, the most significant and vital development megaproject that aims to provide an integrated shift in transportation facilities within Makkah. Accompanied with a state-of-the-art facade and modern designs, the project's functionality will be largely attributed to enhancing visitors and pilgrims' passage in and out of Makkah.

United States Embassy to Launch New Liaison Office in Myanmar within Hilton Nay Pyi Taw

Hilton ·12 April 2019
NAY PYI TAW, Myanmar - Hilton (NYSE: HLT), together with the United States Embassy, jointly held a groundbreaking ceremony for the Embassy's U.S. liaison office in the capital city of Myanmar today. The groundbreaking ceremony took place in the presence of Ambassador Scot Marciel and Union Minister U Kyaw Tin, Union Minister for International Cooperation, Myanmar. When it completes in 2020, the U.S. liaison office will be housed within Hilton Nay Pyi Taw, which represented Hilton's entry into Myanmar when it opened in 2014."Over the past century, Hilton's journey to bring the light and warmth of hospitality to the world was made possible through the support of our partners all around the globe. This partnership with the U.S. Embassy marks a milestone for us and it gives us great honor to be the first hotel in Asia Pacific to host a U.S. liaison office. We are delighted to have the opportunity not only to provide a warm and secure space for partners and colleagues of the U.S. Embassy to conduct business from on a daily basis, but for Hilton Nay Pyi Taw to deliver the Hilton experience to their guests and partners when they visit," said Alan Watts, President, Asia Pacific, Hilton.The U.S. liaison office will serve as the official presence of the U.S. government in Nay Pyi Taw, facilitating increased engagement between U.S. diplomats and the Government of Myanmar. The upcoming opening of the U.S. liaison office further demonstrates the long-term commitment of the United States to its bilateral relationship with Myanmar."This is a special year for Hilton as we celebrate our 100th anniversary and the pioneering spirit that has taken us to more than 100 new countries and territories around the world. In addition to being a place of respite for our guests and meeting place for the community, it is truly a significant moment in our heritage for us to be chosen to house key conversations fostering the relationship between the governments of the United States and Myanmar. From providing education opportunities to the local population through our Hilton Vocational Training Center in Nay Pyi Taw, to our aim to reduce and eventually eliminate single use plastics in our hotels, we are committed to continue delivering on "The Hilton Effect" in the communities where we operate," added Watts.Nay Pyi Taw is the capital of Myanmar and the third most populous city in the country with nearly 1 million people. As the seat of the Union Parliament, the Myanmar Cabinet and government ministries, the city hosts a growing number of foreign embassies and international organizations. The United Nations' Myanmar headquarters in Nay Pyi Taw houses 12 of the 17 UN agencies in the country. Other international organizations that maintain a strategic base in Nay Pyi Taw include the Asian Development Bank, Institute for Democracy and Electoral Assistance, Westminster Foundation for Democracy, Wildlife Conservation Society and the World Bank.The Bangladesh Embassy and an interim liaison office for the Chinese Embassy are also located in Nay Pyi Taw, with more foreign embassies expected to move into the capital soon.Hilton currently operates three hotels in Myanmar: Hilton Nay Pyi Taw, Hilton Mandalay and Hilton Ngapali Resort & Spa. The company has three hotels in the development pipeline which will open in Inle Lake, Bagan and Yangon over the coming years.

Hilton Ranks as Top Hospitality Company to Work for in Asia Pacific for Third Year Running

Hilton ·11 April 2019
SINGAPORE and MCLEAN, Va. - Hilton (NYSE: HLT) has been ranked as the top global hospitality company to work for in the Asia's Best Multinational Workplace 2019 list, according to global research and consulting firm Great Place to Work. This marks the third consecutive year that Hilton has topped the prestigious list as a hospitality company. The accolade is a recognition of Hilton's award-winning culture, Team Member benefits and travel perks that make it a great place to work, and it builds on Hilton's wins in China, India, Saudi Arabia and United Arab Emirates.The Best Workplaces in Asia list honors organizations that are committed to sustaining high-trust cultures for their employees and are distinguished by the extraordinary levels of trust, pride and camaraderie in their workplaces. As one of the fastest growing hospitality companies in Asia-Pacific, the 100-year-old organization's success in engaging and inspiring Team Members is guided by its purpose-driven innovation."As we gear up for our 100th year anniversary celebrations in May, we are thrilled to once again be ranked as one of Asia's Best Multinational Workplaces and be listed as the top global hospitality company in the region for the third year running. This is an outstanding achievement by the team as we mark our centennial milestone this year, and we will continue working together to sustain our award-winning culture as the most hospitable company in the world," said Alan Watts, Area President, Hilton, Asia Pacific."This achievement would not have been possible without the dedication of each and every one of our Team Members to spread the light and warmth of hospitality around us, demonstrating the Hilton Effect," added Watts. "As one of the fastest-growing hospitality companies in Asia-Pacific, we look forward to creating more opportunities as we open more hotels in the region, to continue positively impacting guests, owners, Team Members and communities. We are extremely proud of all who have made this award a reality, ensuring Hilton is truly a great place to work by bringing our purpose to life."The company is third in the overall rankings across all industries.Hilton offers leading programs for its 60,000 Team Members in Asia Pacific to thrive and develop on a personal and professional front, driven by a value proposition called Thrive@Hilton. Under the Thrive@Hilton framework, Hilton is rolling out initiatives which allow Team Members to grow and flourish in body, mind and spirit, creating an environment that promotes Team Members' well-being and happiness. In Asia Pacific, these include:BODYHeart of House, providing Team Members with a conducive physical working environment offering features such as Wi-Fi, popular food offerings and inviting decor, and the back-of-house areas are designed to mirror the hospitality each property extends to its guestsMINDHilton University, an online learning resource that helps Team Members plan, manage and develop skills to support their career advancementE3 (Elevate, Engage, Excel), a development framework dedicated to help leaders hone their leadership skillsHilton Vocational Training Center in Myanmar which celebrated the graduation of the pioneer batch of students in August 2017, plugging the skills gap in developing frontier marketsWomen in Leadership workshops and conferences focusing on personal branding, emotional intelligence and career growth, which have empowered and advanced the career journeys of female Team Members in 2017, tripling female leadership in hotels since 2012. It is also a Singapore IMPACT Champion in support of HeForShe, a UN-led gender equality movement.SPIRITThrive Sabbatical, offering Team Members the chance to be awarded an all-expenses paid, month-long sabbatical to pursue a cause that they keep close to their hearts, or to fulfill what might be a lifelong dreamTravel with Purpose, Hilton's corporate responsibility commitment which enables Team Members to positively impact local environments and communities around the world through initiatives such as Travel with Purpose Action Grants and Global Week of ServiceREWARDS & RECOGNITIONGo Hilton, which provides exclusive travel discounts and perks for Team Members, as well as their families and friendsCatch Me at My Best, the CEO Light & Warmth Awards and Team Member Appreciation Week, to acknowledge Team Members at all levels from guests, peers and managersTo be considered for the Best Workplaces list, companies must meet the minimum quantitative threshold on the Great Place to Work Trust Index Employee survey, which gathers feedback from employees on how credibility, respect and fairness are expressed in the workplace. It accounts for two-thirds of total assessment. Accounting for the remaining one-third of the assessment is the Culture Audit Management Questionnaire, which receives responses from organizations on insights into organizations' value systems, programs and practices.To view the full list of Asia's Best Multinational Workplaces, please click here.

Q&A: Former White House Communications Director Shares Career Advice with Women at Hilton

Hilton · 8 April 2019
Hilton strives to provide a great place to work where all women can thrive and meet their potential, in all roles and regions around the world. Kristin Campbell, Executive Vice President & General Counsel, spoke with Jennifer Palmieri, bestselling author and communications strategist, about women in the workplace during a recent fireside chat with Hilton's Women Team Member Resource Group (WTMRG). Jennifer detailed her experiences serving as head of communications for Hillary Clinton's 2016 presidential campaign and as White House communications director under former President Barack Obama. Her book, "Dear Madam President - An Open Letter to the Women Who Will Run the World," is a New York Times #1 Bestseller.Jennifer shared with Kristin, executive sponsor of the WTMRG, and fellow Team Members, her practical career advice. "People take their cue from you," Jennifer said. "If you act like you belong in a room, people will think that you do."Q: What can Team Members who are early in their careers do to build confidence? Jennifer: It's trite but true, when you say something, normally somebody else is thinking it -they just haven't said it yet. But it's incredibly empowering advice - people take their cue from you. If you act timid, they're going to think that they can walk all over you, but if you have presence and believe in yourself, it really does change things. I watched other women do it and have confidence, particularly women of color who had to struggle way more than me to get where they were. I learned a lot from them, getting advice from them and just watching how they really did demand a lot of respect.Q: What advice would you give women who want to empower and mentor fellow Team Members?Jennifer: Ask questions. This was something that I learned from President Obama. In meetings, if you don't speak up, he makes a point of asking you what you think. Look at each face, and particularly if you get a nervous, blank stare back, there's probably something on their mind they want to share. And that's the most important thing that I've seen make a difference in what you get out of people and also having them feel empowered. Ask questions.Q: In your book, you encourage women leaders to "move forward, draw fire" and "nod less, cry more." Can you share the philosophy behind this advice? How can it help women become more effective leaders? Jennifer: So "move forward, draw fire" was a joke among the secret service detail on the Clinton campaign, not with serious things, but with something like a scheduling battle. On a really bad day, someone pulled me aside and said: some days, you don't move forward, you just draw fire. I tell this to a lot of women candidates: don't expect to not get criticized. That doesn't mean you're doing it wrong.Nod less, cry more - when bad news is delivered, your colleagues all look to see how you're going to handle it, but they really look at the women. "Is she tough enough? Can she handle this?" The thing is, I was tough and I could handle a lot of bad news, but I am also a very emotional person and I'm easily moved to tears. I don't like to sob at work, but if something is important to me, or I'm talking about something important to me, I will well up. It would happen in the oval office, you talk about a lot of hard things, or on the campaign trail. I am strong and I cry. I am emotional. So when I say cry more, I don't mean people should sob at work, but you shouldn't be scared to bring your emotions and passion into the workplace. I'm going to be professional, I'm not going to do things that are disruptive and a problem, but I'm not going to do things the way they've always been done. Sometimes we're too on guard. Ask, "What is actually going to be productive here?" To get the best out of everyone, sometimes that's bringing some emotion to the table.Q: What recommendations would you give our Team Members about defining their personal brands? Jennifer: You have to understand who you are at your core and be willing to reveal everything about yourself in order to communicate that. In politics, that means don't do a poll to find out what people care about, tell us what you really care about. Understand your core and what it is that motivates you and then you have to be willing to reveal it. But don't base it on what you think other people want to hear because that's not going to be defining of you and what you really believe in. You've got to be yourself.Q: What is the #1 item on your "bucket" list? Jennifer: I feel like I'm kind of living a bucket list life right now. That's kind of my approach. I feel really lucky to have the chance to do that. I wanted to be a guest deejay on the Springsteen satellite radio station and I was able to do that. And I wanted to write a book, which I did and now I'm writing another.To read more about Diversity & Inclusion at Hilton, click here. To hear more from women at Hilton, click the links below:Leadership Perspectives: Kristin Campbell, click hereWomen at Hilton share the learnings that have shaped their careers, click hereHilton's Laura Fuentes shares how Hilton is empowering women, click here

Hilton Brings Hilton Garden Inn to Fiji with Double Signing

Hilton ·29 March 2019
SYDNEY and MCLEAN, Va. - Hilton today announced further expansion of its portfolio in Fiji, following the signing of two management agreements with Carpenters Properties Limited for Hilton Suva and Hilton Garden Inn Suva. Hilton Garden Inn Suva is scheduled to open Q2 2020, with Hilton Suva to follow two years later."We are deeply committed to expanding our presence in Fiji and are thrilled to be introducing more brands from our portfolio in the Australasian market," said Guy Phillips, Senior Vice President, Development, Asia and Australasia, Hilton. "Our position of being one of the world's fastest-growing hospitality companies has been achieved through great partnerships, and we're thrilled to be working alongside Carpenters Properties Limited to open Hilton Suva and Hilton Garden Inn Suva."As the capital of Fiji, Suva is the political, economic and cultural hub of the country and hosts many regional headquarters, government offices and international agencies. Both properties will be located on the waterfront of the CBD and are part of the Suva waterfront redevelopment which is poised to become a premier address in Suva."We look forward to introducing both our flagship brand, Hilton Hotels & Resorts, and our award-winning mid-market brand, Hilton Garden Inn, to Suva," said Sean Wooden, Vice President, Brand Management, Asia Pacific, Hilton. "We believe both brands will become a leading presence in the market, meeting the needs of both business and leisure travellers."Wooden added, "Hilton has had some great success in Fiji already with Hilton Fiji Beach Resort & Spa in Denarau, which opened in 2006, and DoubleTree by Hilton Fiji - Sonaisali Island, which opened in 2016. The signing of these two properties in Suva are a wonderful addition to our portfolio in Fiji and really showcases our growth ambition for the region."Hilton SuvaThe hotel will feature 120 stylish guest rooms, including five spacious suites, a restaurant and bar, fully equipped gym, pool, executive lounge and one meeting room of 200 square metres.Hilton Garden Inn SuvaThe hotel will feature 178 guest rooms, a restaurant and bar and a fully equipped gym and pool. Daniel Whippy, Director, Carpenters Properties Limited, said, "We plan on replicating the success of other waterfront entertainment and commercial precincts across Asia Pacific and are thrilled to have Hilton Suva and Hilton Garden Inn Suva as the anchor hotels for this project."Whippy added, "The development will be the first major mixed-use waterfront development in Suva, featuring more 40,000 square metres of waterfront retail, entertainment and dining venues, as well as more than 50,000 square metres of commercial and hotel space."Kuna Sabaratnam, Director, Carpenters Fiji Group, said, "We have spent the last 15 years focusing on commercial and retail development, including the flagship MHCC Suva Shopping Centre and Carpenters Tower Suva. Now, with the increased popularity of Fiji as a leisure destination and the demand for additional hotel rooms in Fiji, we intend to focus on the development of hospitality assets over the next five years."About Carpenters Properties LimitedCarpenters Properties Limited is a wholly owned subsidiary of WR Carpenters (South Pacific) Ltd. Carpenters Properties Limited has developed a portfolio of retail and commercial assets across the Fiji Islands. Flagship developments include MHCC Shopping Center (completed 2006), Carpenters Tower (under construction). Suva Waterfront (under construction).About WR Carpenters (South Pacific) LimitedWR Carpenters is an iconic, trusted household name in the Fiji Islands, prospering with over 100 years of experience and service in commerce and trading in the Pacific. Recognized as one of the largest business groups in the private sector, WR Carpenters limited employs over 3,000 people, and has continued to contribute to the steady growth of the Fijian economy. The group subsidiaries include, Morris Hedstrom Supermarkets, MaxValu Supermarkets, MH Homemaker, Carpenters Motors, Carpenters Shipping, Carpenters Finance, MH Money Express, Carptrac, IMEL, Carpenters Hardware, Daltron and Cellar Masters.

The Sky's the Limit for Stargazers at Hilton's Portfolio of Luxury Global Destinations

Hilton ·26 March 2019
UNITED ARAB EMIRATES - A magical night sky filled with millions of stars is a simple pleasure that many of us are sadly unable to enjoy. For city and town dwellers, the constant light from buildings and street lamps helps to illuminate our roads and homes but also masks the natural beauty of the sky above us.Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts and Canopy by Hilton are part of Hilton's luxury and lifestyle brands and represent several of the most unique spots across the globe to stargaze in luxury, meaning during Earth Hour, guests can enjoy the simple pleasure of observing the sky in all its glory.Grand Wailea, A Waldorf Astoria ResortRemote, natural and feeling like a million miles away from the hustle and bustle, Hawaii offers some of the best opportunities for stargazing anywhere in the world. The stars are always out at the luxurious Grand Wailea, an oceanfront Waldorf Astoria Resort set on 40 acres of tropical gardens bordering Wailea Beach and surrounded by the wild nature of Hawaiian island living. The views from any of the nine pools, surrounding beach, balconies or even the property's unique lazy river are breathtaking - so, why not indulge your imagination as you stand in wonder beneath the night sky?Waldorf Astoria Ras Al KhaimahAstronomy has always been an important part of the UAE's culture and heritage, dating back to the time when Arab explorers used the stars to navigate. Positioned on the serene shores of the Arabian Gulf and boasting dramatic views of the Hajar Mountains, Waldorf Astoria Ras Al Khaimah promises crystal clear skies where guests can gaze up at the stars and planets. Celebrate the vast beauty of the universe above at this stunning resort, which will offer nothing less than a truly mesmerising experience in a beautiful setting.Conrad Maldives Rangali IslandDid you know that in the Maldives you can see stars from both hemispheres? Applauded by Time Magazine as one of the World's Top 100 Greatest Destinations in 2018 and home to the world's first undersea residence - THE MURAKA - consider getting back to nature at the Conrad Maldives Rangali Island. The property falls under Hilton's brand, Conrad Hotels & Resorts, and has created a space with a distinctive design that flows harmoniously with the natural environment for an uninterrupted view of the night sky.Conrad Bora Bora NuiIn French Polynesia, Bora Bora is the best location to view the stars in the southern hemisphere thanks to almost zero light pollution. The most blissful and luxurious resort, Conrad Bora Bora Nui is the ideal place to spend a few hours stargazing in peace and quiet. Located on a private island - Motu To'opua - guests can experience a long private stretch of soft white sand beaches nestled between the soaring backdrop of Mount Otemanu and the mesmerizing lagoon. Being in the middle of the ocean with absolutely nothing else around and looking up at the stars with the reflection of the moon over the water is definitely a once-in-a-lifetime experience.Canopy by Hilton Reykjavik City CentreThe Northern Lights, or Auroa Borealis, make Iceland one of the most spectacular places in the world to enjoy a clear star-filled sky. Canopy by Hilton Reykjavik City Centre's rooftop terrace has one of the most iconic views of this beautiful and charming city and the sky at night. The hotel is known for its incorporation of local elements and unique style, where all rooms and suites are decorated in shades of the ocean and volcanic rock. Situated in the buzzing heart of Iceland's capital city, the hotel was the first Canopy by Hilton property in the world.

Hilton Releases Third Installment of New Video Series 'Room 702' on 50th Anniversary of Bed-In for Peace

Hilton ·25 March 2019
Despite being only 15 years old at the time, photographer Govert De Roos, profiled in depth here, describes how he was able to find a way into Room 702 to capture some of the iconic images that are still renowned today.To commemorate the anniversary, De Roos and Hilton Amsterdam General Manager Roberto Payer discuss how Room 702's message of peace and understanding continues to live on.This video is the third installment of a new limited video series from Hilton titled "Room 702." The series takes viewers inside the worlds of people inspired by the spirit of Room 702 who continue to bring that spirit of peace and understanding to life today.

Hilton Marks 50th Anniversary of John Lennon and Yoko Ono's Bed-In for Peace with Groundbreaking New Video Series 'Room 702'

Hilton ·22 March 2019
MCLEAN, Va. - In its nearly 100-year history, Hilton hotels have served guests and communities across the world and acted as the setting for some of the most iconic cultural moments of the past century. One such moment, John Lennon and Yoko Ono's Bed-In for Peace, took place in Room 702 of the Hilton Amsterdam beginning March 25, 1969 - exactly 50 years ago next week.The Bed-In was covered by global media as Lennon and Ono turned their honeymoon into a weeklong promotion of peace. In celebration of the anniversary and the role Hilton has played in fostering understanding around the world, the company has created a new limited video series called Room 702. The series leads viewers on a journey inspired by the spirit of Room 702, as personified through some of the Hilton Team Members who bring that spirit to life today. The first stories of the series include:Serby Castro is a suite attendant at an Embassy Suites by Hilton in Orlando, where she champions a life-saving program that recycles leftover hotel soap and distributes it in regions without ready access to the basics of hygiene. In an emotional journey back to her home in the Dominican Republic, Serby sees first-hand the impact of her work.Ismaeil Dawod, a refugee who sought new opportunities in Germany, found a job at Hilton Frankfurt where he is now engaged in an apprenticeship program. Ismaeil's moving story shows his determination to start his life over. Along the way, he uses his new language skills to assist other refugees.The stories of Serby and Ismaeil reflect the vision of Conrad Hilton, who created the first global hotel company with a vision to "fill the Earth with the light and warmth of hospitality.""Conrad Hilton founded our company on the noble premise that travel could foster peace and cultural understanding in communities around the world," said Hilton President & CEO Christopher J. Nassetta. "While Hilton has evolved over the last century, transforming the industry along the way, one thing has been constant - the positive impact we have on guests, Team Members and our communities. The world is a better place because of Hilton, and if we remain committed to our vision, the world will continue to be a better place because of our presence."Katie Beirne Fallon, Executive Vice President, Corporate Affairs, said the stories of Room 702 also reflect Hilton's commitment to Travel with Purpose, its industry-leading corporate responsibility program. Through Travel with Purpose, Hilton is committed to cut its company's environmental footprint in half and double its investment in social impact by 2030."Now more than ever, corporations like Hilton are the change-makers," Fallon said. "'Room 702 celebrates that empowerment through the inspiring stories of Hilton Team Members who are making the changes they want to see in the world."Room 702 will debut to the public on Hilton's social media channels on March 21 and is available to view at In addition to heart-warming stories of current Hilton Team Members, it will feature one of the photographers who captured iconic photos of the original Bed-In that are in a commemorative exhibition at the Hilton Amsterdam for the event's 50th anniversary.Hilton will mark its 100th anniversary on May 31, 2019. As part of its ongoing celebration, Hilton is utilizing programs such as the Room 702 video series to highlight the contributions of its Team Members who have helped the company earn the recent accolades of being named No. 1 on the 2019 Fortune Best Companies to Work For - in the U.S. list and No. 2 on the 2018 list of the World's Best Workplaces.About Travel with PurposeTravel with Purpose is Hilton's corporate responsibility strategy to redefine and advance sustainable travel globally. By 2030, we plan to double our social impact investment and cut our environmental footprint by half. We track, analyze and report our environmental and social impact at each of Hilton's more than 5,600 hotels through LightStay, our award-winning performance measurement system. Travel with Purpose capitalizes on Hilton's global scale to catalyze local economic growth; promote human rights; invest in people and local communities; and preserve our planet by reducing our impact on natural resources. Our strategy aligns with the United Nations Sustainable Development Goals. Visit to learn more.

Hilton Named to 2019 Fortune Magazine Great Place to Work in Texas List

Hilton ·20 March 2019
DALLAS - Great Place to Work and Fortune magazine have named Hilton as one of the Best Workplaces in Texas. Hilton has come in at #2 - the highest rated hospitality company on the list that recognizes metrics such as respect and fairness in the workplace, opportunities for meaningful work, great colleagues and plans for a future within the organization.The news follows Hilton's recent #1 ranking on the 2019 Fortune Best Companies to Work For in the U.S. list, becoming the first hospitality company in history to top the list."Since Hilton was founded 100 years ago in Cisco, Texas, we have been committed to empowering our Team Members and helping them grow meaningful careers," said Kellie Romack, Vice President, Digital HR, Hilton. "Hilton is proud to offer a wide range of career opportunities throughout our hotels and corporate offices in Texas, including our Dallas Corporate Office - home to a diverse team of talented individuals who work in a wide range of jobs from technology and social media to reservation sales, guest assistance and Hilton Honors member service."Hilton is committed to offering competitive benefits and perks to all Team Members including:Industry-leading benefits for all - hourly and salaried - Team Members, such as parental leave, adoption assistance and GED assistance programsGo Hilton, a program that provides exclusive travel discounts and perks for Team Members, as well as their family and friendsOngoing and annual appreciation programs that enable guests, peers and managers to recognize Team Members at all levelsTime and monetary resources that empower Team Members to support their environments and local communitiesOngoing learning and development resources that help Team Members plan and manage their careers, as well as develop new skillsHilton has more than 25,400 Team Members at 12 hotel brands and five different corporate office locations in Texas. Click here for more information about how to join the Hilton team.Click here to see the full list of Fortune magazine's Best Workplaces in Texas.

Q&A: Diversity Leader DeShaun Wise Porter Reflects on the Importance of Diversity in the Workplace

Hilton ·19 March 2019
Conrad Hilton set out to "fill the earth with the light and warmth of hospitality." Today, in our 100th year, our instinct is the same - to keep diversity and inclusion at the center of everything we do as we serve and employ individuals from every walk of life. Read on to learn more from Hilton's African American Team Member Resource Group (AATMRG) co-chair, DeShaun Wise Porter.Tell us about your current role with Hilton. What does HR Consulting do?As Senior Director, HR Consulting to the corporate functions, my work centers on enabling our workforce to deliver on the key strategic priorities of the company. Through our Team Member Value Proposition, I partner with business leaders to attract, retain and develop our talent to achieve superior results.Why is it important for Hilton to hire diverse talent?To be a good Team Member, you have to be able to collaborate and innovate with all Team Members, not just those who look like you. To be a good leader, you have to be a leader of all people. Hilton is in over 100 countries and we should always represent the people we serve - our guests. Walking side-by-side with individuals brings deeper understanding that can only come from engaging with different people. We need to heighten our level of cultural dexterity to soar to greater heights - that's why diversity is important.We understand you serve as the co-chair for Hilton's African American Team Member Resource Group (AATMRG). Why are you passionate about making Hilton a diverse place to work?Diversity is a key to success for any and all companies. It's important to seek the perspectives of those that are different from us. The blending of race, gender, ethnicities and orientation propels us to different levels and educates us beyond what a classroom can teach. Our resource groups help to drive awareness, inclusion and engagement. Additionally, they create a safe space for Team Members to share thoughts, ideas and challenges. I love our TMRGs, and my hope is for us to have more inclusion groups as we move into the future.February is Black History Month. Why do you think it's important for us to celebrate these moments?While one could take the position to celebrate all walks of life every day, February has been coined as Black History Month; thereby setting aside four weeks to honor and celebrate the contributions African-Americans have in the United States. To celebrate means to educate. We leverage Black History Month to draw awareness not just to our achievements and contributions, but also to continued progress of the community in the face of societal challenges. As we focus on Black History Month and educating others, we should easily discover we have more in common, creating a sense of unity going forward.Tell us about your career journey.I kicked-off my career in the financial banking industry. In the early years, I also served as a financial adviser and then went into business development and corporate training. The common theme among all of them was being in a position to help others develop in some way - financially, personally or professionally. This is what led me to talent management, as it was a perfect pairing of business acumen and helping others. After my years in banking, I served as a Global Talent Management Consultant with a keen focus on Learning & Development for international business. This role allowed me to travel the world - I was gone 70 percent of the time and worked several short-term assignments abroad. This experience sparked in me not only a love for travel, but a passion for corporations' international communities.In 2014, I relocated to D.C. to be closer to family, and after a short stint in Change Management, I was recruited to Hilton. I started as a Director of HR consulting and have been loving #TeamHilton ever since! In my role, I've supported Commercial Services and Brands, the engine of our company, and I am now driving the talent initiatives for our corporate functions.What career advice do you offer job seekers?First, be open- to new projects, new experiences, new positions. Don't be scared to take a chance on yourself. Someone may be taking a chance on you. Second, don't be afraid of lateral moves. A career is not a vertical ladder today. The broader you can expand your scope, the more value you can bring to your role. You're going to have a broad range of experience. Thirdly, do what makes you happy. There's truth to the old adage, "If you love your job, you never work a day in your life." Even in your hardest days of work, if you feel you accomplished something, helped someone, solved a problem, you will find meaning in your job. Figure out what makes you whole and happy and do that!Click here to read more about Diversity & Inclusion at Hilton. To read more hospitality careers stories, please visit:

Hilton Brands to Recycle 1 Million Bars of Soap by Global Handwashing Day

Hilton ·19 March 2019
MCLEAN, Va. - Hilton's (NYSE: HLT) Hilton Garden Inn, Hampton by Hilton and All Suites brands are launching the Clean the World Challenge in partnership with Clean the World, a global health leader dedicated to sustainability and water, sanitization and health. Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Homewood Suites by Hilton and Home2 Suites by Hiltonwill challenge hotel owners and Team Members to collect bars of soap left behind by guests to be recycled into 1 million bars of new soap by Global Handwashing Day (October 15) for Clean the World to distribute to communities in need."As one of the world's most hospitable companies, we are always looking for ways to have a positive impact in the communities where we develop and serve millions of guests each year," said Bill Duncan, global head, All Suites and Focused Service category, Hilton. "Our hotels were among the first in the industry to participate in soap recycling and have remained leaders in the global hygiene revolution, making the world a more hospitable place by empowering our Team Members and guests to eradicate preventable hygiene-related illnesses."Clean the World's mission aligns with Hilton's Travel with Purpose initiative, the company's corporate responsibility strategy. By 2030, Hilton commits to cut its environmental footprint in half to help protect the planet and double its social impact investment to drive positive change in communities. As part of these goals, Hilton has committed to send zero soap to landfill in addition to Hilton's brand standards for Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton brands across the U.S., Canada, Puerto Rico and the Dominican Republic."Hilton understands the urgent need for recycled soap donation and hygiene education in communities all over the world, and they have been a great partner of ours for many years," said Shawn Seipler, founder and chief executive officer, Clean the World. "As many as 2.3 billion people around the world lack basic sanitation and over 3,500 children die from preventable hygiene-related illnesses every day. This challenge will make a meaningful difference for countless people in need."Through its soap recycling partnership with Clean the World, Hilton has contributed to the distribution of more than 7.6 million bars of recycled soap, resulting in more than 2 million pounds of soap and amenity bottles being diverted from landfills. The discarded soap is crushed, sanitized and cut into new soap bars. Bathroom amenity bottles are repurposed for hygiene kits or recycled. By recycling these products, Clean the World provides soap to those in need, ultimately preventing diseases and reducing mortality rates around the world.Clean the World was founded in 2009 with a mission to save lives while simultaneously protecting the environment by providing recycled soap and other hygienic products to families in need. Over the last decade, the organization has contributed toward a 60 percent reduction in the death rate of children under the age of five dying due to hygiene-related illnesses. Hilton has worked with Clean the World since its launch to help overcome this epidemic in various countries, as well as in times of natural disasters.For more information on the Clean the World Challenge, visit To learn more about Hilton's Travel with Purpose corporate responsibility strategy, visit, and for more on Clean the World, visit Travel with PurposeTravel with Purpose is Hilton's corporate responsibility strategy to redefine and advance sustainable travel globally. By 2030, we plan to double our social impact investment and cut our environmental footprint by half. We track, analyze and report our environmental and social impact at each of Hilton's more than 5,600 hotels through LightStay, our award-winning performance measurement system. Travel with Purpose capitalizes on Hilton's global scale to catalyze local economic growth; promote human rights; invest in people and local communities; and preserve our planet by reducing our impact on natural resources. Our strategy aligns with the United Nations Sustainable Development Goals. Visit to learn more.About Clean the WorldClean the World is a social enterprise dedicated to the mission of saving millions of lives around the world while simultaneously diverting hotel waste from landfills. Clean the World operates soap recycling centers in Orlando, Las Vegas, Canada, Hong Kong, Netherlands, and Punta Cana and leads a "Global Hygiene Revolution" to distribute recycled soap and hygiene products from more than 8,000 hotel and resort partners. The organization benefits children and families in countries with a high pre-adolescent death rate due to acute respiratory infection (pneumonia) and diarrheal diseases (cholera) - which are two of the top killers of children under the age of five. Since 2009, Clean the World's foundation has distributed more than 48 million bars of soap in 127 countries and has served over 10 million individuals through its soap distribution and WASH (water, sanitization, and hygiene) education programs. More information:

Hampton by Hilton Continues to Dominate the Upper-Midscale Category, Boasting Largest Pipeline in Brand History and Growing Global Footprint

Hilton ·14 March 2019
MCLEAN, Va. - Hampton by Hilton, the largest brand in the Hilton (NYSE: HLT) portfolio, continues to lead the way in the upper-midscale segment, closing out the fourth quarter of 2018 with dozens of new openings around the world and the largest pipeline in brand history. Hampton was also recently recognized at the top of the "Hotels & Motels" category on the coveted Entrepreneurmagazine Franchise 500 list for the 10th year in a row."Building on our record of innovation and performance success, Hampton maintains strong momentum worldwide," said Shruti Gandhi Buckley, global head, Hampton by Hilton. "Our decade-long No. 1 ranking on Entrepreneur magazine's Franchise 500Hotels & Motels list underscores the brand's ability to empower our owners and franchise partners to continue to build and operate successful hotels that meet the evolving needs of travelers."Hampton spans the globe with more than 2,430 properties in 25 countries and territories. In the fourth quarter of 2018 alone, the brand opened the doors to 24 new hotels, including 10 in China, and surpassed the milestone of more than 250,000 rooms open worldwide.With more than 640 hotels in development, Hampton's pipeline is currently the largest in brand history and the largest within the Hilton enterprise. The brand will continue to expand in key global regions including South America, with four first-in-country locations slated to open in 2019: Chile, Peru, Argentina and Brazil. Hampton will also expand its footprint in China, where it is the fastest-growing international hospitality brand, with 59 open and nearly 200 signed hotels in the country.As Hampton increases in size and scale, the brand continues to be a top choice for both guests and developers around the globe. For the 10th year in a row, Hampton has earned recognition as the leading hospitality brand on Entrepreneur magazine's Franchise 500 list. The renowned Franchise 500 list features the world's best franchised companies, recognizing them for their outstanding performance in areas including unit growth, financial strength and stability, and brand power. Ranked the number one brand in the Hotels & Motels category and listed as the only hotel brand in the overall top 30 brands, Hampton has a proven track record of offering consistent, high-quality experiences to guests and competitive advantages to owners and franchisees.Hampton continues to lead the category in guest satisfaction, with each hotel committed to the industry-leading 100 percent Hampton GuaranteeTM. Hampton guests enjoy the brand's signature free, hot breakfast with healthy options and complimentary WiFi at every hotel worldwide. Hampton is part of Hilton Honors, the award-winning guest-loyalty program for Hilton's 17 distinct hotel brands, which offers members who book directly through preferred Hilton channels access to instant benefits, including a flexible payment slider that allows them to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can't be found anywhere else and free standard WiFi. Members also enjoy popular digital tools available exclusively through the industry-leading Hilton Honors mobile app, where Hilton Honors members can check-in, choose their room and access their room using a Digital Key.Read more about Hampton by Hilton at and*Release includes data as of 2018 Q4 Earnings.

All Suites Brands by Hilton Close Year with 30th Canadian Hotel Opening and Nearly 600 Properties in the Pipeline Worldwide

Hilton ·13 March 2019
MCLEAN, Va. -- For the All Suites brands by Hilton, consisting of Embassy Suites by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton, 2018 was a successful year marked by growth domestically and abroad. All three brands achieved major milestones, including the opening of the category's 30th Canadian property and 1,000th property overall.The All Suites brands will continue their international expansion throughout 2019, with more than 25 properties in the pipeline throughout the Americas and Asia, and more than 580 properties in the pipeline in total. All three brands are focused on growing their presence in Canada, with Homewood Suites by Hilton continuing its dedicated effort in Latin America and Embassy Suites by Hilton making forays in the Middle East.Last year, the All Suites brands made significant headway in Canada, tapping into the country's record-setting tourism boom. In addition to reaching 30 opened All Suites hotels, the stage has already been set for future growth as over 20% of all Hilton properties in the Canadian pipeline are in the All Suites category."The All Suites brands by Hilton had a banner year in 2018 thanks to the incredible support we received from both team members and owners," said Dianna Vaughan, global head and senior vice president, All Suites brands by Hilton. "From the opening of the category's 1,000th property and international expansion, to taking part in unique projects like Hilton's first tri-branded property and Home2 Suites by Hilton's first modular build hotel, collaboration with our owners and teams was and will continue to be the secret to our success as we capitalize on opportunities this year."Brand Achievements and Upcoming MilestonesIn addition to the All Suites brands collective accomplishments, each individual brand reached notable milestones in 2018, executing ambitious initiatives ranging from state-of-the-art construction techniques to operational enhancements.Embassy Suites by Hilton:Embassy Suites by Hilton is in the midst of a brand renaissance as it adapts to meet the changing needs of today's travelers. Last year, the brand successfully completed its 100th Atrium Refresh renovation, an innovative program aimed at driving new revenue opportunities and transforming Embassy Suites by Hilton's signature, open-air atriums into intimate social lobbies. As part of these design initiatives the brand opened the 17th of its new dining concepts- E'Terie Bar & Grill, a fast-casual dining concept with a menu of light bites, and Brickstones Kitchen & Bar, a contemporary full-service restaurant.Homewood Suites by Hilton:Last year, Homewood Suites by Hilton continued to grow its international footprint throughout the Americas with property openings in Mexico and Canada. In 2018, more than 50 hotels participated in the brand's Take Flight design program to retrofit legacy properties with updated public spaces, bringing the total number of properties that have participated in the design initiative to over 250. In addition to the shared space improvements, the suite portion of the Take Flight program will be completed by the end of 2020. Looking ahead to 2019, the brand is ready to celebrate its 30th anniversary and thirty years of being an extended-stay favorite amongst owners.Home2 Suites by Hilton:Home2 Suites by Hilton made major strides last year with 86 property openings throughout North America. Innovative development tactics played a key role in the brand's growth strategy and reaching milestones such as the staging of Home2 Suites by Hilton's first-ever modular build and the opening of Hilton's first-ever tri-brand.Notable OpeningsIn the fourth quarter of 2018, the All Suites brands by Hilton continued to set the pace for the hospitality industry with creative development strategies and continued international growth, opening several new hotels including:Embassy Suites by Hilton:Embassy Suites by Hilton St. Augustine Oceanfront Resort: This family-friendly resort in the nation's oldest city is the brand's fifth beachfront property.Embassy Suites by Hilton Sarasota Hotel: Located in Sarasota's cultural hub, the hotel is the perfect choice for travelers wanting to take in the City's vibrant arts scene.Homewood Suites by Hilton:Homewood Suites by Hilton Pleasant Hill Concord: The All Suites category's 1,000th opening, this modern hotel is situated in the Bay Area offering easy access to freeways, San Francisco, Silicon Valley and Napa Valley.Homewood Suites by Hilton Ottawa Downtown: The All Suites brand's 30th Canadian property, this dual-build hotel offers convenient access to Parliament Hill, the ByWard Market, Rideau Canal and Shaw Centre.Home2 Suites by Hilton:Home2 Suites by Hilton Las Vegas City Center: Ideally located within walking distance of the Las Vegas Strip and T-Mobile Arena, this is the brand's first property in Las Vegas and the latest addition to its growing roster of urban properties.Home2 Suites by Hilton Edmonton South: Part of the brand's Canadian expansion plans, this Alberta location is just 15 minutes away from Edmonton International Airport.Signed DealsThe All Suites brands by Hilton grew its pipeline in 2018 with 187 new signed deals across the globe, bringing the total combined pipeline to more than 580 pending hotels. Notable signed deals include Embassy by Hilton Makkah KAAR in Saudi Arabia, Homewood Suites by Hilton Austin Central I-35 and Home2 Suites by Hilton Thunder Bay in Ontario, Canada.

Research Unveils Chinese Travelers' Changing Lifestyle, In Line with Canopy by Hilton's Debut in China

Hilton ·12 March 2019
Study by Kantar Shows Chinese Travelers Prize Local Immersion and New ExperiencesPersonalized Perks Seen to be More Important than Opulence in Hotel AmenitiesCutting-Edge Neuroscience by Nielsen Presents Novel Approach to Localization, Confirming Canopy by Hilton's Resonance with Chinese TravelersBEIJING, China and MCLEAN, Va. - Hilton (NYSE: HLT) today revealed results from consumer research projects[1] undertaken by global information and measurement houses, Kantar and Nielsen. By exploring Chinese consumers' mindset and their rapidly-growing appetite for quality travel experiences, the research paves the way for the introduction of the new Canopy by Hilton brand in China in order to meet rising local demand for lifestyle-driven tourism. The insights were released today in a Beijing press conference and demonstrate Hilton's commitment to innovation based on customer engagement.Chinese Travelers Pursue a Distinctive New LifestyleAs China's expanding economy shifts from an export and investment-led model to one of consumption and services, the country's tourism sector continues to experience a major boom. The number of domestic tourists reached 2.83 billion in the first half of 2018, up 11.4% year-over-year, while outbound travelers surged 15% over the previous year to hit 71.3 million, according to the China Tourism Academy.[2] This comes hand in hand with Chinese travelers' changing preferences: they now value experiences over obligatory visits to landmarks and are more willing to spend on local dining and cultural activities.Through a survey of 1,000 Chinese citizens across different age groups and regions who have stayed in an upscale hotel at least once, the Kantar study identified four new key traits that have emerged amongst today's Chinese travelers:83% of respondents are "keen to explore" different local cultures82% enjoy "self-pampering"77% are "open" to socializing with locals77% are "self-expressive" by seeking out new experiencesThese traits demonstrate an appetite to dive deep into local culture and pay a premium for rewarding experiences. Travelers also expect hotels to feature a blend of culture, comfort, socialization and personalization. Additionally, they seek places where unique spaces, special gourmet experiences and customized services come together to define a distinctive lifestyle.The survey also captured three common mindsets among Chinese travelers:They "work hard and play harder", with 67% of respondents opting to live in the moment and seeking instant gratification to quickly recover from the hectic pace of work. At the same time, 54% of respondents seek out hotels that can offer an "invigorating experience".69% label themselves as the "me generation" who thrive on being in the limelight, with strong desire to express their identity. Correspondingly, they relish opportunities to be visible, including through socially shareable visuals; 50% said they prefer hotel walls to be curated with local items and 48% favor unique and stylish design decorations.They are happy with moments of simple bliss. 63% refer to the importance of thoughtful, personalized perks over opulence, while 50% said they care about how hotels attend to their everyday lifestyle needs."Bolstered by higher disposable income, wider international exposure and easier accessibility of travel, Chinese consumers are more confident in exploring new destinations and looking to gain new experiences when they travel. By understanding their evolving needs through these studies with two world-renowned institutions, Kantar and Nielsen, Hilton is able to deepen our connection with guests and present innovative offerings - including our Canopy by Hilton brand - that focus on their tastes and preferences," said Gary Steffen, Global Head, Canopy by Hilton.Neuroscience Confirms Canopy by Hilton's Resonance in ChinaCanopy by Hilton was thoroughly researched to fill a void in the marketplace. The brand debuted in China with the opening of Canopy by Hilton Chengdu City Centre to deliver an experiential, neighborhood-centric hotel category to fulfill Chinese travelers' needs.In a novel approach to localizing the brand experience, Canopy by Hilton partnered with Nielsen to test consumers' emotional responses toward the brand through cutting-edge neuroscience. By monitoring brain activity through EEG sensors and tracking eye movements to pinpoint hot zones on what a consumer is noticing, Nielsen was able to identify with precision qualities or offerings that were most effective in engaging consumers' attention, emotions and memories. In particular, the study found that Chinese consumers responded positively to the idea of a "thoughtfully local" offering, where the hotel serves as an extension of the neighborhood and offering a taste of the surrounding locale through distinctively local designs, food and drink, partnerships and more.Specific propositions that stood out include:"A showcase of local artists' work within the hotel" encompasses numerous aesthetic and stylistic touches within the hotel that allude to Chengdu's history as a meeting place of arts and commerce along the Silk Road."Focus on thoughtful details" evokes attention to simple, thoughtful touches that leave a lasting impression and integrate seamlessly into guests' experience. For instance, in Chengdu, Canopy by Hilton offers guests a pack of mahjong pieces with orange-colored Canopy design on the back as welcome gift. This celebrates the cherished local tradition of playing the game with friends, families or even business partners."Bicycles available for complimentary loan to explore the locality" notably evoke a leisurely mood and appeal to Chinese consumers who wish to get away from their busy lives."These neuroscience consumer tools provide greater precision and predictability than conventional survey methods by understanding people's conscious and non-conscious responses. Our study has affirmed that Canopy by Hilton's brand promise of a "Positive Stay" and forward-looking local concepts resonate well with Chinese consumers and live up to their expectations of an ideal travel experience," said Tina Ding, Vice President, Neilsen China.Strong Global GrowthFollowing the opening of Canopy by Hilton in Chengdu, the brand has no intention of slowing down, with an aggressive pipeline of more than 30 hotels scheduled to open globally, with locations including Paris and London, in the next six years. As well as the recent opening of Canopy by Hilton Chengdu City Centre, forthcoming launches in APAC include Canopy by Hilton Hangzhou Jinsha Lake, opening in late 2019, and Canopy by Hilton Kuala Lumpur Bukit Bintang, opening in late 2021. Such growth momentum is set to enhance Hilton's position in consumers' mind as a vibrant and lifestyle-oriented brand."The launch of our innovative lifestyle brands in China underscores our commitment to deploying our brands thoughtfully and strategically to serve any travel need our guests may have," said Alan Watts, Executive Vice President & Regional President, Asia Pacific, Hilton. "Canopy by Hilton, with its emphasis on authentic experiences in the neighborhood and guest-directed service, will delight guests in new ways each time it arrives in new destinations with locally inspired offerings."[1] The research was conducted by Kantar on behalf of Hilton, with 1,000 respondents aged 20-45 in Mainland China between 01.12.2018 - 10.12.2018. The survey was conducted from a rando sample of China travelers. KANTAR abide by and employ members of the Market Research Society which is based on the ESOMAR principles.[2] 22 Aug 2018, The State Council Official Website, Major tourism economic data report for the first half of 2018

Hilton Mexico City Santa Fe Debuts Barbie-Themed Glamping Experience

Hilton · 8 March 2019
MEXICO CITY - Celebrating the internationally recognized fashion doll's 60th anniversary, Hilton Mexico City Santa Fe has partnered with Mattel to transform one of the hotel's spacious guest rooms into the ultimate Barbieglamping experience for families and lifelong fans. Launching this month, the exclusive room will allow guests to experience life like Barbie from check-in to check-out.Upon arrival, travelers can stop for a photoshoot with an oversized version of the doll's iconic pink shoe at the hotel entrance, then walk the pink carpet leading to the front desk for check-in. After unpacking, guests can explore the themed room including a collection of rare Barbie dolls from the past six decades as well as a life-sized DreamCamper in which children can play dress-up and spend the night."Glamping is a fusion of glamour and camping, combining the convenience and luxury of a hotel with certain aspects of traditional camping," said Andres Korngold, General Manager of Hilton Mexico City Santa Fe. "Barbieloves to travel, enjoys nature and cares about the environment, without forgoing the comfort of the most sophisticated accommodations. Travelers can now join in her dream glamping experience with an in-room DreamCamper that allows guests to travel in style."Available through December, the glamorous room and package took approximately 20 weeks to create from its conceptualization to its design and production. Guests can indulge in a welcome kit with amenities from Colgate and Avon, as well as explore collector-item displays throughout the hotel and sample from an exclusive pink menu - including heart-shaped pizzas, gnocchi in pink sauce, red velvet treats and strawberry ice cream - at the hotel's signature restaurant, MADERA.About MattelMattel is a leading global children's entertainment company that specializes in design and production of quality toys and consumer products. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic franchises, including Barbie, Hot Wheels, American Girl, Fisher-Price, Thomas & Friends and Mega, as well as other popular brands that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 40 locations and sell products in more than 150 countries in collaboration with the world's leading retail and technology companies. Since its founding in 1945, Mattel is proud to be a trusted partner in exploring the wonder of childhood and empowering kids to reach their full potential. Visit us online at

Millennium Hilton Bangkok Collaborates with BYD Thailand to Launch Thailand's First Electric Limousine Service

Hilton · 7 March 2019
BANGKOK - Millennium Hilton Bangkok has announced its partnership with Rizen Energy, the authorised importer and distributor of BYD electric vehicles, to launch Thailand's first electric limousine service. With the intention to help solve Bangkok's critical pollution problem, the collaborative project aims to reduce 15,000 kilogrammes of carbon in 2019 by encouraging hotel guests to use BYD electric limousines."At Hilton, sustainability is a huge part of what we do and is important for a brand with hotels in more than 100 countries and territories," said Heidi Kleine-Moeller, General Manager, Millennium Hilton Bangkok."Last year Hilton announced a goal of reducing carbon emissions by 61 percent, in line with the Paris Climate Agreement, by 2030. As air pollution in Bangkok becomes more concerning, the opportunity to partner with BYD could not be timelier. We are delighted to offer an environmentally-friendly mode of transport to our guests and clients, which we are confident will help make a difference in the city and country."Mr. Ronachai Chinwattanaporn, CEO of Rizen Energy, expressed his admiration for Millennium Hilton Bangkok's vision and strong intention to drive this project: "It is a huge win to find a highly-motivated partner that wants to do its part in solving the pollution problem. BYD e6, the first electric limousine in Thailand, has been in use worldwide for public transportation for more than eight years. It is proven to be reliable, safe and practical. Millennium Hilton Bangkok's decision to use BYD electric vehicles will help Hilton stay at the forefront of the industry".Authorised to import and distribute BYD electric vehicles since 2017, Rizen Energy successfully delivers 104 BYD e6 to customers in Thailand. Designed for public transportation purposes, the spacious e6 model comes with an 80 kWh lithium iron phosphate battery, which allows 350 kilometres of driving range per charge, and a universally standard Type 2 charging adaptor. With the powerful BYD 40 kW AC charger, it takes approximately two to two and a half hours to fully charge. BYD e6 only has a motor and battery, which is why the maintenance cost is estimated to be one third of a petrol car.Hilton views responsible travel and tourism as an integral part of its business, which is why preserving the environment is a cornerstone of Travel with Purpose, the company's corporate responsibility strategy to create shared value for Hilton Team Members, guests, business partners and communities. Hilton's commitment to the environment is embedded across the business and supported by LightStay, an award-winning, global corporate responsibility performance measurement platform. LightStay was developed and implemented by Hilton to provide a one-stop solution for reporting environmental, operational and social impacts. To learn more about Hilton's commitment to preserving the environment, visit Energy has been established and authorised to import and distribute BYD electric vehicles since 2017. They are the very first battery electric vehicle distributor in the Thai market. The sales and service teams hold years of experience in automotive business, knowledge and sound understanding in battery electric vehicles. The BYD e6 is an electric vehicle with 350 kilometres of driving range per charge, with an average of 100 kilometres per hour.To know more about BYD Thailand, please visit Millennium Hilton BangkokA riverfront sanctuary in the heart of the city with a spectacular view from every room, Millennium Hilton Bangkok offers a fresh perspective on life. Situated in the historical Thonburi, a riverside district deeply rooted to the city's colourful past, the ever developing area offers a diverse experience from untouched local villages and iconic cultural sites to quaint local markets and ICONSIAM shopping and lifestyle destination. Attractions like the Grand Palace, the Reclining Buddha and Temple of Dawn are just a short boat ride away. The hotel's shuttle boats are available all day, providing direct access to the BTS Skytrain and Asiatique night market. This 32-storey landmark by the bank of the Chao Phraya River features meeting venues with breathtaking views, award-winning restaurants, rooftop bar and jazz lounge, and eforea- Hilton's cutting-edge spa concept.The project commenced on 12 February 2019 and guests calling for e-limousine service will enjoy special rates offered until 30 April 2019.

Hilton Set to Triple Its Footprint in France with New Brands

Hilton · 7 March 2019
CANNES, France and MCLEAN, Va. - Hilton's (NYSE: HLT) rapid expansion in France is set to continue, following franchise agreements to introduce five new properties under its focused service Hilton Garden Inn and Hampton by Hilton brands. The five new hotels mean that Hilton's portfolio in France is set to triple in the next five years.Paris, Tours and Lille will each welcome new properties following strategic partnerships with Naos Hotel Groupe, Borealis Hotel Group and Bari Gruppe GmbH & Co.Patrick Fitzgibbon, Senior Vice President, Development, EMEA, Hilton, said: "Since opening our first hotels under Hilton Garden Inn and Hampton by Hilton in the past months, demand for our focused service brands has continued to accelerate. The calibre of our partners speaks to our ambition for the French market, and we see considerable scope for growth, with plans to triple our trading presence in the next three to five years."Hilton Garden Inn Paris La VilletteThe 92-guest room Hilton Garden Inn Paris La Villette will open in La Villette region of Paris, an area that is home to several international corporate headquarters, the Philarmonie de Paris and the Cite des Sciences, Europe's largest science museum. The hotel, which is due to open in 2021, is being developed in partnership with franchisee Naos Hotel Groupe Owner Icade and will operate under a franchise agreement. The hotel is located at 11 Rue de Cambrai, Paris.Hilton Garden Inn Tours Centre and Hampton by Hilton Tours CentreExpected to open in 2021, Hilton Garden Inn and Hampton by Hilton Tours Centre will open within the same development and realised by real estate developer Eiffage Immobilier. Situated in the city centre, the properties will comprise a 100-guest room Hilton Garden Inn and 70-guest room Hampton by Hilton hotel. Hilton Garden Inn and Hampton by Hilton Tours Centre are also owned and developed by Naos Hotel Groupe and will operate under franchise agreements. The hotels are located at 2 rue Nationale, Tours.Hilton Garden Inn Paris Orly AirportLocated 3 kilometres from France's second busiest airport, Hilton Garden Inn Paris Orly Airport will open adjacent to more than 200 companies in the Icade Orly Business Park. The 105-guest room hotel will be operated by an affiliate of Borealis Hotel Group under a franchise agreement. Hilton Garden Inn Paris Orly Airport is located at 4 Place des Etats-Unis, Paris.Hampton by Hilton Lille SudWhen it opens in 2020, the 141-guest room Hampton by Hilton Lille Sud will form part of a new mixed-used development in Lille. Set to feature a science museum and an eclectic mix of restaurants and bars, including an ice-bar and sky-bar with panoramic views of the city, the Lillenium complex will elevate Lille as a leisure destination. Hampton by Hilton Lille Sud is owned by Bari Gruppe GmbH & Co. and will operate under franchise agreement. The hotel is located on Rue du Faubourg des Postes, Lille.All three Hilton Garden Inn properties will include a bar, an all-day dining restaurant and meeting rooms. Guests staying at Hampton by Hilton will have access to its complimentary hot breakfast. Guests at all five hotels will have access to fitness and business centres.In addition to the above properties, Hilton is set to welcome new hotels in Toulouse, Nice and Bordeaux with strategic partners that include Groupe Reaumur France and NT Hotel Gallery.To find out more about Hampton by Hilton and Hilton Garden Inn please visit and, respectively.

10 Iconic Must-See Properties to Experience in Hilton's 100th Year

Hilton · 7 March 2019
Born out of Cisco, Texas, in 1919, Hilton approaches its 100th anniversary in May of this year. In nearly 100 years of hospitality, its hotels around the world have pioneered innovation, shaped communities, become part of the fabric of popular culture and developed into iconic destinations.Anniversaries are an opportune time to reflect, to look ahead, to celebrate and, of course, to travel. Hilton now has more than 5,600 properties around the world in 113 countries and territories, but these 10 iconic properties top the list as must-see destinations to fully take in Hilton's 100th year. From culinary and design innovations to regional and historical significance, these hotels are reimagining the travel experience and have played a role in defining not only Hilton's unique history over the past century, but history itself.AmericasConrad Washington, DC (Washington, DC, USA)Conrad Hotels & Resorts' highly anticipated Conrad Washington, DC will welcome guests starting in March 2019. Introducing a new era of hospitality for travelers seeking modern luxury in the heart of the nation's capital, Swiss architecture firm Herzog and de Meuron designed the sleek and contemporary property. The signature restaurant, Estuary, led by "Top Chef" alumni Michael Voltaggio and his brother Bryan Voltaggio, will feature a seasonal menu that highlights the flavors of the nearby Chesapeake Bay area. The property's unique architecture includes a dedicated rooftop bar featuring panoramic views of the U.S. capitol, which will offer discerning travelers an experience unlike any other in the world's most influential city.Caribe Hilton (San Juan, Puerto Rico)Named a 2019 Place to Stay by Forbes, rediscover Caribe Hilton, making its debut later this year after a multimillion dollar restoration and reinvention following devastation from 2017's Hurricane Maria. Famous as the birthplace of the pina colada, the iconic resort has been wowing guests since 1949, when it opened as the first international Hilton hotel. Sip the hotel's creamy refreshment, now Puerto Rico's official drink, or explore the views of San Juan's shoreline from the exclusive, lushly landscaped 17-acre peninsula.Palmer House - A Hilton Hotel (Chicago, Illinois, USA)Experience a working piece of history, and a beautiful one at that, with a stay at the historic Palmer House - A Hilton Hotel. Indulge in a chocolate brownie at the very place where they were invented in 1893 (that's right, thank Bertha Palmer). Take a grand tour with the resident historian and peruse the hotel museum. The fabled Empire Dining Room, converted to "cafe society" supper club in 1933, welcomed legendary entertainers including Frank Sinatra, Judy Garland, Ella Fitzgerald, Louis Armstrong, Liberace and more.Hilton Rio de Janeiro Copacabana (Rio de Janeiro, Brazil)Take in extraordinary views of the city, beach and iconic landmarks from Hilton Rio de Janeiro Copacabana. Opened as a Hilton property in 2017, the beachfront resort marked Hilton's 100th opening in Latin America. The hotel is located in the famous Copacabana neighborhood, one of Brazil's most visited destinations. Among the tallest and largest hotels in the area, guests can enjoy a 360-degree view of the city's three main tourist attractions - Copacabana Beach, the Christ the Redeemer statue and Sugarloaf Mountain, from one of the hotel's two exclusive pools.EMEATranscorp Hilton Abuja (Abuja, Nigeria)Discover Nigeria from the flagship of its hospitality industry, the Transcorp Hilton Abuja. Built in a remote location in the '80s, the hotel pioneered a bustling community and catalyzed Abuja's evolution into the thriving capital city it is today. Centrally located in the capital's commercial district, the award-winning hotel is one of the largest in sub-saharan Africa and serves as a national landmark, having hosted countless heads of state and global events. Whether exploring the busy city, learning about traditional village life at the on-site Abuja handicraft village where artisans display their work or visiting the natural rock formations on the edge of the city, Transcorp Hilton Abuja is a perfect base for travel in Nigeria.Hilton Frankfurt Airport (Frankfurt, Germany)Upgrade your airport hotel expectations this year with a stay at the highly awarded Hilton Frankfurt Airport. Awarded "Best Airport Hotel" for Germany, Europe and Internationally - several times over - this Frankfurt hotel combines futuristic design and authentic hospitality and is walking distance to Terminal 1 by sky walk. Designed for comfort and convenience, rooms are decorated in rich, warm colors and offer sound-proof windows, creating a sanctuary for the modern traveler to unwind or catch up on work.Hilton Istanbul Bosphorus (Istanbul, Turkey)Situated in the heart of the city, Hilton Istanbul Bosphorus has a storied past spanning six decades. The first international five-star hotel in Turkey, Hilton Istanbul Bosphorus symbolized a new beginning in Istanbul's social scene and was very important for Conrad Hilton, as a key part in his plans to expand throughout Europe. Take a dip in the pool, designed in the very shape of Conrad Hilton's footstep, or head to the Lobby Lounge of Hilton Istanbul Bosphorus for high tea, a tradition that became a fixture among the social life of Istanbulites shortly after the hotel's opening, even inspiring movies of the period.APACConrad Maldives Rangali Island (Rangali Island, Maldives)Applauded for its pioneering achievements and sustainable approach to travel, Conrad Maldives Rangali Island was the first resort to offer undersea dining at its restaurant Ithaa, and it is home to THE MURAKA, the first-of-its-kind residence both above and below the surface of the Indian Ocean. Two spas, including one over the sea with glass-floored treatment rooms, offer guests relaxation and rejuvenation. The rare and diverse marine wildlife on show cements Conrad Maldives Rangali Island as one of the premier island destinations worldwide.Hilton Tokyo (Tokyo, Japan)Opened in 1963, this Tokyo staple marked the first hotel of a global brand in Japan and has continued to drive Japanese hospitality forward ever since. Relocated to its current spot in Nishi Shinjuku in the mid-'80s, Hilton Tokyo has hosted numerous prominent guests from politicians to international rock bands and has introduced a bevy of culinary newness to Japan, including the first sommelier service, the first Chinese all-you-can-eat service in Japan and the first dessert buffet.Hilton Singapore (Singapore)An institution in Singapore's hospitality scene and a foodie's delight, Hilton Singapore was among the first international hotels to bring its trademark level of service excellence and culinary innovation to the garden city. Hilton Singapore was the first hotel in Asia to achieve Marine Stewardship Council and Aquaculture Stewardship Council certifications, assuring seafood dishes with the respective ecolabels have been prepared with sustainably caught and farmed seafood sources. Try the hotel's Opus Bar & Grill's prime-cuts that are dry aged in-house, or savor Italian gastronomy with unique Japanese flair at the award-winning il Cielo.


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