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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

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Raffles Singapore unveils new culinary concepts and collaborations with celebrity chefs

4hoteliers.com·6h
Returning signature favourites and exciting new dining concepts helmed by celebrity chefs are set to elevate Singapore’s culinary landscape.
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Global Newsletter: August 16

4hoteliers.com·6h
TODAY: Raffles Singapore unveils new culinary concepts, Travel buyers to bring innovation to booking process and Restaurants Reviews – How Much Does a Restaurant’s Reputation Actually Matter?.
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According to a Recent Study/Survey ... Mid-August 2018 Edition

Modern Restaurant Management·11h
This edition of Modern Restaurant Management (MRM) magazine's "According to ..." research roundup features research in how guests use voice search, the economic vitality of the foodservice industry and noise levels in Manhattan restaurants. Importance of Voice Search for Restaurants Yext, Inc. released new survey data on how restaurant-goers use voice search to find and engage with restaurants.

Marriott International Expands Relationship With PepsiCo

Marriott ·15 August 2018
PURCHASE, N.Y. and BETHESDA, Md. -- PepsiCo and Marriott International are pleased to announce a multiyear agreement, naming PepsiCo as the beverage provider for Marriott International's legacy brands, as well as Starwood brands acquired in 2016. The new deal is incremental to the 25+ year relationship between PepsiCo and Marriott.As a proven partner, PepsiCo will continue to support Marriott's strategic growth priorities by unlocking the food and beverage company's world-class design and content capabilities, as well as its cultural insights, culinary innovation and cutting-edge technology to elevate the overall guest experience. Further, the arrangement will advance the companies' shared vision for leaving a positive imprint on the environment through sustainability initiatives.The expanded agreement allows for PepsiCo to align strategically with Marriott's loyalty program and provide access to once-in-a-lifetime global sports and entertainment experiences to Marriott's loyalty members."Marriott has had an outstanding collaboration with PepsiCo since 1992, and it's exciting to look to future opportunities as we expand this relationship to our brands globally," said Ray Bennett, Chief Global Officer, Global Operations at Marriott International. "In addition to PepsiCo's breadth of products, we share a vision of operating responsibly and providing memorable customer experiences."In addition to curating and making a broad beverage portfolio available to meet guest needs throughout the day - including loved brands1 such as Pepsi, Aquafina, LIFEWTR, Mountain Dew, bubly, Starbucks ready-to-drink coffee, Tropicana, Lipton Iced Tea and Gatorade - the agreement will present opportunities for additional guest access to PepsiCo's food brands, such as Quaker Oats and Frito-Lay snacks, which are already found at Marriott properties."We are thrilled for the opportunity to expand our 25+ year relationship with Marriott International and extend the work we do together to the entire portfolio of properties," said Anne Fink, President, PepsiCo Global Foodservice. "In addition to making our broad food and beverage portfolio accessible to Marriott's 600 million guests across the globe each year, we are particularly excited to bring the best that PepsiCo has to offer - everything from our world-class design capabilities to our insights-driven innovation - to provide the unique, elevated experiences that Marriott properties are known for."PepsiCo has been the carbonated beverage provider for Marriott International since 1992, providing beverages at lobby markets, restaurants and bars, and via in-room dining, across 4,000 properties in North America and more than 850 hotels globally. PepsiCo's expanded reach will now include an additional 1,500 existing hotels, as well as hotels joining the Marriott portfolio during the term of the agreement.1 Beverage brands are subject to local availabilityAbout PepsiCoPepsiCo (NASDAQ: PEP) products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $63 billion in net revenue in 2017, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales.At the heart of PepsiCo is Performance with Purpose - our fundamental belief that the success of our company is inextricably linked to the sustainability of the world around us. We believe that continuously improving the products we sell, operating responsibly to protect our planet and empowering people around the world is what enables PepsiCo to run a successful global company that creates long-term value for society and our shareholders. For more information, visit www.pepsico.com.
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The 5 Best Rooftop Bars in Paris During The Summer

The Sweet Inn Blog·15 August 2018
The heat wave is hitting all of Europe this year, and that means the only way to fight it is to go out and sip a lovely cocktail, right? How about if you add to this the breathtaking panoramic views over Paris? Sign us up!
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Latest Trends in Restaurant Interior Design

Modern Restaurant Management·15 August 2018
From bold wallpaper to mid-century modern decor, it seems like restaurant interior design trends are more wide-ranging than ever. So, what trends are catching on like wildfire this year? Restaurant interiors in 2018 are being designed to not only encourage repeat customers, but to draw in new diners to stay a while (and snap a few Instagram-worthy photos) with exciting prints, greenery and cozy atmospheres.
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Local Inspirations: Hilton's Philly Foodie Package

Hotel F&B·15 August 2018
Spoon-fed opportunities for hotel guests to experience local flavor have become the norm at many full-service hotel properties and brands. Here's another. Hilton has unveiled a new package for those looking to discover Philadelphia through its culinary treasures—The Philly Foodie. Here are the details.
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3 Steps to Market Your Private Dining Using Data

SevenRooms F&B Blog ·15 August 2018
More than 80% of restaurants are using technology to help them run their business. But are they really getting the most out of the tools they use?
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Chef Albert Adria to open a cake shop in London

eHotelier.com·15 August 2018
Adrià, who was voted ‘The World’s Best Pastry Chef’ by The World’s 50 Best Restaurants, runs an empire of restaurants which range from the perpetually sold-out avant-garde tapas bar Tickets, to Hoja Santa, a modern Mexican table that was awarded a star in the 2016 Michelin guide, and his lauded latest venture, Enigma. Cakes & Bubbles marks Adrià’s first bricks and mortar establishment outside Spain.
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5 Fun Restaurant Promotion Ideas to Increase Hotel Bookings

Are Morch - Hotel Blogger & Social Media Manager ·14 August 2018
As a Hotel, you are likely always looking for ways to increase your direct bookings, as opposed to bookings made for your Hotel but on another site. One of the best ways to get more direct bookings is to advertise the unique features of your hotel and use those features to get people in. Your Hotel restaurant can be a great way to get people to book your hotel, so you need to consider how to promote a restaurant. Read on for five fun restaurant promotion ideas to increase hotel bookings.

2018 HFTP Compensation and Benefits Report

14 August 2018
By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.
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MRM Franchise Feed: IFMA Forms Chain Advisory Board and Zoup! Turns 20

Modern Restaurant Management·14 August 2018
The International Foodservice Manufacturers Association (IFMA) created a Chain Restaurant Advisory Board, for the purpose of informing its board of directors on chain restaurant supply chain challenges and collaboration opportunities.
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Fine Lines

Club & Resort Business - Feature Articles·14 August 2018
Expanded and redesigned kitchens are cooking up good business, as clubs increase their F&B margins while bringing new efficiencies to their food-preparation processes.
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Create an Event Planning Proposal That Wins Business

Amadeus Hospitality Insight·14 August 2018
You’ve just received a request for proposal (RFP) from an event planner. After a quick review, it looks like the perfect event for your hotel — dozens of guests, multiple functions, and the date is during your traditionally slow season so you know you’ll have the availability.
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Photo Gallery: F&B trip around Southern California

Hotel F&B Observer·14 August 2018
Six properties visited in four days, highlighted by Viejas and Kimpton bars and restaurants.
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Would You Try This New Catering Trend for Meetings?

Professional Convention Management Association (PCMA)·14 August 2018
Hotels are offering shared-dining, all-day break services for multiple groups at the same time in efforts to create cost-effective conference packages.
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Implementing Security Systems in Food Factories

Modern Restaurant Management·14 August 2018
Investigations have been recently carried by the Food Standards Agency after public concerns regarding food hygiene in some of our favourite restaurant chains. This investigation has impacted food businesses such as Wetherspoons, as well as schools and care homes up and down the country.
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Tropicana Las Vegas, a DoubleTree by Hilton Case Study

Amadeus Hospitality Insight·14 August 2018
Set on the world-famous Las Vegas Strip, the Tropicana Las Vegas – a DoubleTree by Hilton – is a stylish resort and premier gambling destination packed with restaurants and entertainment options. With more than 100,000+ square feet of meeting space, Tropicana Las Vegas selected the Advanced Module of Amadeus Sales & Event Management with Sertifi to help them optimize group business on-the-go and manage contracts with ease.
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5 Ways to Get Customer Surveys Working for Your Restaurant

ReviewPro Blog·14 August 2018
Restaurants are feeling the digital change just like any other business. In the next few years, business coming through online channels will make up a whopping 30% of all restaurant sales. With more people using map apps and review sites to make dining decisions on the go, building a positive online reputation has never been more critical to a restaurant’s success. This means more than monitoring your restaurant’s online reputation, it means being proactive about soliciting customer feedback on-site too. Couple filling in customer surveys at restaurant
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Bizly & Dinova Partner for Meetings Dining

Business Travel News (BTN)·13 August 2018
Simple meetings platform Bizly has integrated with Dinova, a marketplace of restaurants that provides rebates to corporates for business travel dining.
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Street Food Inspiration: Schlotzsky's Austin Eatery

Modern Restaurant Management·13 August 2018
Schlotzsky’s Austin Eatery is the next phase of brand evolution for the 370 restaurant franchise that started in 1971. Part of FOCUS Brands Inc, the elevated concept now offers a dining experience that mixes customer favorites with new Austin street-food inspirations.
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How Kimpton's Lauren Bucherie creates soundtracks that are music to guests' ears

Hotel Management·13 August 2018
There are 140 distinct “musical identities” across the Kimpton Hotels & Restaurants portfolio—specific spaces for which Lauren Bucherie, Kimpton’s director of music and brand activation, customizes unique soundtracks. And while creating music to dine or relax by may seem simple, Bucherie knows how hard it is to get a sound just right.
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Origin Westminster Breaks Ground Next to Alamo Drafthouse, Near Denver

Hotel F&B Observer·13 August 2018
Smart hotel companies know that while they must improve their onsite F&B offerings to inspire more guests to stay and spend, they must also embrace the fact that the hotel will always be a home base for those who also wish to explore.
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Five Tips for Working Effectively with Food Delivery Services

Modern Restaurant Management·13 August 2018
Online ordering and food delivery service have been growing 300 percent faster than dine-in traffic since 2014. Millennials and Generation Z are driving this trend, as their need for variety and convenience continues to influence the restaurant industry.
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Report: Diners Crave Complementary Technology

Modern Restaurant Management·13 August 2018
Diners have increasingly high expectations for their entire restaurant experience, from making a reservation to paying the check, according to a "Diners of the Future” report from SevenRooms.
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Is That Executive Food & Beverage Job Really the Right Career Move?

Kinsa Group·13 August 2018
You arrive at your food & beverage interview dressed to impress. Prepped with talking points to position yourself as a standout candidate. And ready to put your best foot forward. Guess what? That recruiter is trying to impress you, too.

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