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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

    HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

Hilton's Clean the World Challenge Raises the Bar on Sustainability

mycloud HOSPITALITY·19 March 2019
According to Bill Duncan, Hilton’s global head, All Suites and Focused Services category, the global hospitality company’s decision to participate in the Clean the World Challenge to collect guests’ discarded soap and recycle it into 1 million bars of new soap by Global Handwashing Day (October 15) is an effort to step up the company’s longstanding commitment to sustainable practices.

Five Surefire Ways to Ensure Consistent Guest Experience at Multi-Location Restaurants

Modern Restaurant Management·19 March 2019
Diners expect to be treated as valued guests each time they visit your restaurant. With countless dining options, they’ll have no trouble finding a new favorite if the guest experience doesn’t meet their expectation. This is especially true for multi-location restaurants where a dependable, consistent experience is mandatory at every location.Luckily, there are a few ways to ensure the great experience is consistent across all restaurant locations.

Wynn's Secret Weapon in Banquets is the Human Factor

Hotelier Middle East·19 March 2019
It could be easy for the average mid-market hotelier to dismiss any study of the F&B operations of Wynn and Encore in Las Vegas as apples to their oranges, in terms of what they might stand to learn.

Restaurant Technology's Continual Evolution

Hospitality Technology Magazine·19 March 2019
Technology is shaping the restaurant experience more than ever before. For guests, that means digital ordering, app-based delivery, loyalty programs, digital coupons and more. For restaurants, it’s building loyalty, gaining repeat visits and insight into more trackable revenues. In the last five years, the technology of the restaurant brand has begun to look a lot like the technology of the e-commerce brand, which marks a real shift in how the business of food gets done.

Starbucks Enhances Loyalty Program

Hotel F&B·19 March 2019
Starbucks revealed enhancements coming to its rapidly-growing Starbucks Rewards loyalty program, bringing more than 16 million members flexibility and choice when redeeming rewards, or Stars, at Starbucks stores.

Four Seasons Pop Down is Coming to Hong Kong

Four Seasons ·18 March 2019
Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, is excited to announce that Four Seasons Pop Down Hong Kong, the fourth in a global series of immersive events, will arrive in Hong Kong on March 30. The excitement will kick-off with an invitation-only event, followed by a two-day consumer activation in the heart of the city's Central district.Since the launch of the concept in 2017, #FourSeasonsPopDown has transformed unexpected venues in Toronto, Philadelphia and Miami, celebrating world class cuisine, masterful mixology and immersive Four Seasons experiences. The fourth installment in Hong Kong will combine Four Seasons talent, creativity and passion to create a unique experience that captures the excitement of one of Asia's most dynamic cities."Four Seasons Pop Down is inspired by the talent and creativity of our people, serving as a testament to the artistry and craftsmanship that defines Four Seasons the world over," says Peter Nowlan, Chief Marketing Officer, Four Seasons Hotels and Resorts. "Whether you are experiencing the event firsthand or engaging with our content online, each Four Seasons Pop Down is an opportunity to stretch our imagination, creating unexpected ways for guests and consumers to connect with our brand, and Pop Down Hong Kong will be no exception."One Night Only: Four Seasons Pop Down Hong KongBeginning with a one-night, invitation-only experience on Saturday, March 30, Four Seasons Pop Down Hong Kong will transform a vacant street-level storefront in Pacific House in the heart of the Central district. Playing with perception and illusion and the notion that "nothing is as it seems" to dazzle the senses, Four Seasons Pop Down Hong Kong will bring together a world-class collection of artisans from hotels and resorts around the globe to curate the evening's interactive food and beverage experience.The award-winning Four Seasons chefs joining forces for this unforgettable collaboration include Chefs Chan Yan Tak of Lung King Heen at Four Seasons Hotel Hong Kong, Guillaume Galliot of Caprice at Four Seasons Hotel Hong Kong, Simone Zanoni of Four Seasons Hotel George V, Paris, Marshall Allen Roth of Four Seasons Hotel Abu Dhabi at Al Maryah Island, and Anchalee Luadkham of Four Seasons Resort Chiang Mai.Serving up handcrafted cocktails to complement the culinary offering are master mixologists Lorenzo Antinori of Four Seasons Hotel Hong Kong, and Keith Motsi of Four Seasons Hotel Seoul. Joining them behind the bar will be star mixologist Philip Bischoff, most recently of the globally renowned Manhattan Bar in Singapore, who is leading the bar program at the new Four Seasons Hotel Bangkok at Chao Phraya River opening later this year.To round out the menu, expertly plated desserts will surprise and delight at the hands of Pastry Chefs Yusuke Aoki of Four Seasons Resort Bali at Jimbaran Bay, Chris Ford of Beverly Wilshire, A Four Seasons Hotel, and Lorenzo Sollecito of Four Seasons Hotel Jakarta.A Four Seasons First: Four Seasons Pop Down Bakery Hong Kong As part of the Four Seasons Pop Down Hong Kong experience, everyone is invited to join Four Seasons at Pacific House on April 1 and 2, 2019 for a unique lunch hour indulgence. For two days only, Four Seasons Pop Down Bakery will open its doors starting at 11:30 am where Chef Chan Yan Tak will serve his famous pineapple pork buns and baked cream custard puffs among floral creations by Tokyo-based and internationally acclaimed celebrity floral artist Nicolai Bergmann.This will mark the first time that Chef Tak has made his delicacies available outside of Lung King Heen, the world's first Chinese restaurant to be granted a Michelin three-star rating. While supplies last, visitors to the bakery will receive the complimentary treats in a custom-designed takeaway box adorned with artwork by local illustrator Don Mak, and are encouraged to share the exclusive experience on social media with #FourSeasonsPopDown. About the Four Seasons Pop Down SeriesFour Seasons Pop Down Hong Kong is the fourth in an innovative series of immersive global events in unexpected locations, each with unique themes brought to life by a selected team of Four Seasons artists and visionaries from around the world. Four Seasons Pop Down was launched in Toronto in 2017, followed by Philadelphia in September 2018 and Miami in December 2018. Following the Hong Kong event in March and April 2019, the series will continue with the next Pop Down in London in late 2019. For the latest news on Four Seasons Pop Down events, themes and locations, follow @FourSeasonsPR #FourSeasonsPopDown and visit press.fourseasons.com.

Does Your Restaurant Need New Equipment?

Modern Restaurant Management·18 March 2019
As a business owner, you have to anticipate the equipment needs for your business that will ensure you meet your customer needs and growth goals. Whether you’re baking, freezing, refrigerating or grilling, equipment is a substantial investment, and the inevitable upgrade or purchase of new equipment after a few years can cost thousands of dollars and put a strain on your budget.

Papa John's Forms National Partnership with DoorDash

Hospitality Technology Magazine·18 March 2019
Papa John’s International Inc. announced a national partnership with DoorDash, the on-demand destination for door-to-door delivery, offering delivery from more than 1,400 restaurants. By working with partners like DoorDash, Papa John's continues to find ways to reach new customer segments and expand its off-premise offerings through delivery and takeout.

Workplace Canteens Take a Leaf from Healthy Food Outlets

mycloud HOSPITALITY·18 March 2019
Once known for its limited choice and stodgy food, the office cafeteria is undergoing a major makeover with healthier options and all-day dining increasingly on the menu.

Recruiting in Hospitality Podcast: Mental Health & Wellbeing

mycloud HOSPITALITY·15 March 2019
Welcome to our Recruiting in Hospitality podcast, a brand new series from Caterer.com. Each episode, we’ll be addressing the most pressing issues in hospitality recruitment, retention and development with top names from the industry.

Why Do Employers Provide Health Care in the First Place?

mycloud HOSPITALITY·15 March 2019
In 2017, Americans spent $3.5 trillion on health care — a level nearly equal to the economic output of Germany, and twice as much as other wealthy countries spend per person, on average. Not only is this a problem for the people seeking care; it’s also a problem for the companies they work for. Currently, about half of Americans are insured through an employer, and in recent years companies have borne the financial brunt of rising costs.

IHG Partners With Healthe To Pilot Circadian Lighting in Guestrooms

Lodging Magazine·15 March 2019
IHG has partnered with Healthe by Lighting Science to pilot the use of circadian lighting to help guests sleep better while traveling. Crowne Plaza Atlanta Airport will be the first IHG property to install the JOURNI Mobile Task Light in guestrooms. Designed using Healthe’s patented GoodDay and GoodNight spectrum technologies, JOURNI allows access to the alertness and focus-enhancing spectrum during the day, and then changes to the warm, sleep-enhancing spectrum at night.

Hotel Meetings Negotiations: Four Quick Tips

Business Travel News (BTN)·15 March 2019
It works. Hotel sales managers live by it, and meeting planning teams use it to score the best prices on meetings and events. I’m talking about hotel negotiations. Despite best efforts, though, many buyers fail to get results. They show up at the bargaining table having done all their homework but walk away emptyhanded.

Five Major Trends from AHLA's 2018 Industry-Wide Lodging Study

Lodging Magazine·15 March 2019
The American Hotel & Lodging Association (AHLA) this week released the results of its 2018 Lodging Survey, which is funded by the American Hotel & Lodging Educational Foundation (AHLEF) and provides a detailed assessment of advancements in amenities, guest services, sustainability, and technology, in addition to other industry trends. Conducted by AHLA partner STR every two years, the survey takes into account responses from thousands of hoteliers across the country.

HotelREZ eyes UK hospitality growth

Hotel F&B·15 March 2019
After a decade of consistent growth for the UK hotel sector, with RevPAR increasing on average 4% since 2010¹ and GDS agency sales increasing YOY currently by 9%, HotelREZ Hotels & Resorts is poised to celebrate its 15th anniversary by continuing to grow its portfolio.

New IHG Hotels & Resorts Study Reveals 80% Of Travellers Struggle To Sleep When Staying Away From Home

IHG ·15 March 2019
Global study released on World Sleep Day reveals four in five (80%) of travellers struggle to sleep when away from home most, if not all the timeDisrupted sleep due to being in a new environment and working late are the main reasons for losing sleepIHG launches circadian lighting pilot in partnership with Healthe by Lighting Science Group to promote a good night's sleep for guestA global study commissioned by IHG Hotels & Resorts, one of the world's leading hotel companies, has revealed that a lack of sleep is a primary concern for travellers, with four in five (80%) stating they have trouble sleeping when travelling away from home.The launch of the findings coincides with World Sleep Day, an annual day devoted to tackling important sleep issues. The findings from the survey revealed:The business traveller loses around 58 minutes of sleep each night when staying away from home, averaging just 5 hours and 17 minutes of sleep The biggest causes of a restless night's sleep for those travelling are:Different environment (44%)Unfamiliar noises (35%)Working late (35%)Dr. Steven W. Lockley, Associate Professor of Medicine, Harvard Medical School, and advisor to Healthe commented: "It's no secret that travelling can be challenging for our health, particularly when it comes to maintaining our normal sleep patterns. Light is the major environmental time cue that resets the circadian clock in our brains each day, which is easily thrown off when travelling."Over two thirds (67%) of those surveyed stated they feel more tired when they are away from home. To aid sleep, nearly a half either try listening to music (47%) or watching TV (45%) to try and fall asleep. To help travellers combat a restless night away from home, IHG has piloted the use of portable and versatile JOURNI Mobile Task Light. Developed by Healthe by Lighting Science, a global leader in innovative LED lighting solutions, the portable, the LED task light is designed to help regulate sleep when travelling.Dr. Lockley continues: ""Light can also be a stimulant, directly alerting the brain, or promote sleep before bedtime, depending on the spectrum and intensity of light exposure. Having greater control of light exposure when travelling can help promote sleep at the right time or wake at the right time, preserving some sense of sleep normalcy when on the road."Brian McGuiness, IHG's Senior Vice President of Global Guest Experience, commented: "With so many travellers experiencing sleep disruptions when they're on the road, we want to do everything possible to make sure our guests at any one of our 16 IHG Hotels & Resorts brands, including Holiday Inn, Crowne Plaza and EVEN Hotels, have a restful sleep while staying with us. We're excited to be the first hotel company to pilot this technology that uses LED lighting to improve guest sleep, and it's just one of the many programs we've introduced over the years to improve guest experience, such as our Crowne Plaza Sleep Advantage programme with premium bedding and aromatherapy kits and our Holiday Inn pillow menu."Crowne Plaza Atlanta Airport will be the first IHG Hotels & Resorts property to install the JOURNI Mobile Task Light as part of this pilot project. Guests can easily adjust the light from the blue-enriched white spectrum of Healthe's patented GoodDay technology used to boost energy and performance when awake, to the blue-depleted spectrum of the GoodNight technology for use in the evening in preparation for bedtime, to promote a more restful night's sleep.For bookings or for more information www.ihg.com.

Epos Partners With TableUp to Offer Online Ordering

Hotel F&B·15 March 2019
Cloud-based POS provider Epos Now has announced a partnership with restaurant software provider TableUp, an all-in-one solution for restaurants of all sizes that offers a personalized and convenient experience to both establishments and their customers.

Burger King Introduces $5 Monthly Coffee Subscription

Hospitality Technology Magazine·15 March 2019
Burger King app users can sign up for the BK Café Coffee subscription. For only $5 per month, customers can enjoy a hot cup of 100% Arabica coffee anytime every single day at participating restaurants. Only available by downloading the BK app, customers must use the offers tab on the BK app to sign up and open the app daily to redeem a small cup of brewed coffee.

Digital Diner Launches Solution to Resolve Tablet Turmoil

Hotel F&B·15 March 2019
Online ordering is showing up at restaurants across the country and for good reason. People want convenience and restaurants want to increase revenue. It’s a winning combination.

Turning Likes into Love: How To Tap into Guest Preferences to Create Exceptional Experiences

SevenRooms F&B Blog ·14 March 2019
From shopping to searching, we live in an era of personalization. We expect Amazon to know which socks we like and Yelp to know what we want for lunch. Why should guests expect hotel restaurants to be any different? With a treasure trove of data to collect and analyze, restaurants are well positioned to deliver on personalized touches that make consumers feel at home by understanding guest preferences.

Culinary Craftsmanship At Its Finest: Four Seasons Surpasses Previous Record With 25 Michelin Stars At 17 Restaurants Worldwide

Four Seasons ·14 March 2019
Toronto, Canada - Long considered the highest honour for the world's very best chefs and restaurateurs, the prestigious Michelin Guides continue to map a sparkling path of outstanding dining experiences for travellers and gourmands. This year, Four Seasons Hotels and Resorts earned a record 25 Michelin stars at 17 celebrated restaurants worldwide providing a gateway to the Four Seasons experience."Exceptional culinary experiences are the backdrop to some of life's best moments," says Christian Clerc, President, Worldwide Hotel Operations. "Whether an international traveller or local gourmand, our guests are increasingly looking for exciting and authentic restaurant experiences. We are incredibly proud of the many accolades received by our restaurants and of the talented craftspeople whose unparalleled innovation and creativity bring the Four Seasons experience to life."Michelin Guide France 2019Released in January 2019, the latest edition in the country where the Michelin Guide originated affirms Four Seasons hotels as leading culinary destinations:At Four Seasons Hotel George V, Paris, the team led by Executive Chef Christian Le Squer has retained its position as the only palace hotel to boast five stars across three restaurants arrayed around the Hotel's intimate courtyard, including Le Cinq***, Le George* helmed by Chef Simone Zanoni, and L'Orangerie*.On the French Riviera at Grand-Hotel du Cap-Ferrat, A Four Seasons Hotel, Executive Chef Yoric Tieche and his team have once again earned a star for the legendary hotel's signature dining experience, Le Cap*.In Megeve in the French Alps, Executive Chef Julien Gatillon and his team have retained their Michelin Guide rating with two stars for Le 1920** located inside Four Seasons Hotel Megeve. At Les Chalets du Mont d'Arbois (reopening as a Four Seasons hotel later this year), Prima*, which is also overseen by Chef Gatillon, earned its first star in 2019.Michelin Guide Hong Kong and Macau 2019Lung King Heen was the first Cantonese restaurant in the world to earn three stars, and now Four Seasons Hotel Hong Kong continues to set records with the distinction of having the most Michelin stars under one hotel roof:Since its opening more than 14 years ago, Lung King Heen*** once again leads the way with three stars under the visionary leadership of Chinese Executive Chef Chan Yan Tak.Caprice***, the signature French dining experience led by Chef de Cuisine Guilluame Galliot and renowned for its incredible cave au fromage, has earned a third star in the new Guide.Opening less than a year ago with Chef Ikuya Kobayashi leading the team, Sushi Saito** entered the Michelin Guide for the first time with two stars.Also in the same edition, Chef Cheung Chi Choi and the team at Zi Yat Heen* at Four Seasons Hotel Macao have earned one star.More Michelin Stars in More DestinationsElsewhere in China, Chinese Executive Chef Mai Zhi Xiong and the team at Yu Yue Heen* have helped put Four Seasons Hotel Guangzhou on the culinary map, while Chef Wayne Wang's Si Ji Xuan at Four Seasons Hotel Shanghai has once again earned a Michelin special recommendation.Jiang-Nan Chun*, the authentic Cantonese dining experience presented by Chef Tim Lam at Four Seasons Hotel Singapore, earned its first star in 2018, while Yu Yuan* and the team led by Chef de Cuisine Koo Kwok Fai at Four Seasons Hotel Seoul retained their ranking with one star. Sushi Waikon* by consulting Master Chef Rei Masuda at Four Seasons Hotel Kyoto also ranks with one star.Back in Europe, Executive Chef and Food and Beverage Director Vito Mollica continues to innovate at Il Palagio* at Four Seasons Hotel Firenze. Led by Executive Chef Massimiliano Sena, Il Lago*, an Italian dining experience within Four Seasons Hotel des Bergues Geneva, also retained its Michelin star rating.In London, French Chef Anne-Sophie Pic's first establishment outside France, La Dame de Pic London* at Four Seasons Hotel London at Ten Trinity Square, also retained its star in the most recent Michelin Guide.

Recapping the Starbucks Roastery Concept

Hotel F&B·14 March 2019
For most, mornings are not complete without a cup or two of your favorite joe. When Howard Shultz, Starbucks’s former and long-running CEO, claimed that he was inspired to build his coffee empire from what he experienced during his early travels in Italy (specifically Milan), it is indeed telling that the company has waited this long before pushing full force into this hallowed market.

Insider view on complexity of megahotel F&B

Click by booking.com·14 March 2019
Tim Ryan is Vice President of Food & Beverage (F&B) at the 6,852-bedroom MGM Grand Resort in Las Vegas, Nevada. Under his watch some 2,900 F&B staff serve 120,000 meals per month including over 3,000 litres of soup and nearly 400 kilos of buffet salad per day. How does this huge operation all run smoothly and what lessons can a mammoth set-up like MGM Grand teach smaller properties?

Around the Globe with Dole: First Stop, Asia!

Hotelier Middle East·14 March 2019
2019 Fruit Pairings kick off with authentic recipes from China, Thailand and the Philippines.

MURTEC 2019 Restaurant Technology Event Concludes with Record Attendance

Hospitality Technology Magazine·14 March 2019
MURTECⓇ, (Multi-Unit Restaurant Technology Conference) wrapped up its successful 2019 event in Las Vegas on March 13 with a significant 8.5 percent surge in restaurant operator attendance and 11 percent growth in the number of participating companies.

5th UNWTO World Forum on Gastronomy Tourism

Hotel Online·14 March 2019
The World Tourism Organization (UNWTO) and the Basque Culinary Center (BCC) will co-organize the 5th UNWTO World Forum on Gastronomy Tourism on 2-3 May 2019 at the Kursaal Congress Center in Donostia-San Sebastián, Spain. The Forum is supported by the Ministry of Industry, Commerce and Tourism of Spain, the Basque Government, the Provincial Council of Gipuzkoa and the City of Donostia.

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